Manage Faceit

How to cancel faceit and protect your gaming account

What faceit is and why you might cancel

Faceit is a competitive online gaming platform that connects players for organized matches, tournaments and ranked gameplay. The service operates across multiple regions, including South Africa, and offers premium subscription benefits alongside free matchmaking features.

You purchase Faceit subscriptions either directly on the Faceit website or through third-party platforms like the App Store, Google Play, Steam, PayPal or Xsolla. Each purchase method has different cancellation rules, which is why many South African players find themselves confused when trying to exit their subscription.

Whether you're stepping back from competitive gaming, budget constraints, or simply want to explore other platforms, Stopee understands that cancelling subscriptions shouldn't feel like a puzzle. This guide walks you through every cancellation method available to you and explains exactly what happens after you cancel.

Common reasons to cancel faceit

You might cancel because you've completed your competitive season, lost interest in ranked matches, want to reduce gaming subscriptions, or prefer alternative platforms. Some players cancel when premium features no longer justify the cost in South African Rand (ZAR). Others cancel because they're moving to console gaming or taking a break from esports entirely.

When to cancel before your next charge

Faceit charges you at the end of each billing cycle. If you want to avoid the next charge, cancel before your current paid period expires. Stopee recommends checking your account dashboard to find your exact renewal date before you start the cancellation process.

Your consumer rights in south africa

What the consumer protection act means for you

South Africa's Consumer Protection Act (CPA) grants you the right to cancel digital services within 14 calendar days of purchase, provided you haven't significantly used the service. Logging in, playing matches or redeeming premium features typically counts as "use" that cancels this cooling-off right.

If you purchased your Faceit subscription within the last 14 days and haven't accessed premium features, you have a legal right to cancel and request a full refund. Keep this timeframe in mind-it's your strongest lever if Faceit initially refuses.

Escalation points if faceit refuses

If Faceit denies a refund you believe you deserve, contact the National Consumer Tribunal (NCT) or your provincial consumer protection office. Stopee recommends keeping screenshots of your purchase, cancellation requests and any refusal messages from Faceit support. These records strengthen your case if you need to escalate.

For purchases made through App Store, Google Play or Steam, you can also appeal to those platforms' refund teams, as they have their own consumer protection policies.

How to cancel faceit on the official website

Step-by-step cancellation process

Cancelling your Faceit subscription directly on the website is the most straightforward method. Follow these steps carefully to ensure your cancellation takes effect.

1. Open your web browser and navigate to the Faceit website (faceit.com)
   • Make sure you're on the official domain to avoid phishing attempts
2. Log into your FACEIT account using your email and password
   • Two-factor authentication may be required for security
3. Click on your account profile icon in the top-right corner
   • This usually appears as a circular profile picture or initials
4. Navigate to Account Settings or Subscription Settings
   • Look for a menu option labeled "Subscriptions," "Billing" or "Membership"
5. Find the active subscription and select "End membership and benefits"
   • This button appears next to your current plan details
6. Confirm your cancellation by selecting "I don't want my subscription"
   • Faceit may show you retention offers-decline these if you're certain
7. Wait for a confirmation email from Faceit
   • This email confirms your subscription ends at the close of the current billing cycle
   • Save this email as proof of cancellation

Pro tip: Screenshot your cancellation confirmation page before closing your browser. This acts as backup evidence if Faceit claims they never received your cancellation request.

What to expect after cancelling on faceit's website

Your premium access continues until the end of your current billing period. You will not be charged again after that period closes. Faceit will not auto-renew your subscription once you cancel through the website.

Cancelling through third-party platforms

Subscriptions purchased on app store or google play

If you subscribed to Faceit through Apple's App Store or Google Play Store, you cannot cancel through Faceit's website. You must manage your subscription directly on the platform where you bought it.

1. For App Store subscriptions (iPhone or Mac):
   • Open the App Store app on your device
   • Tap your profile icon in the top-right corner
   • Select "Subscriptions"
   • Find "Faceit" in your active subscriptions list
   • Tap "Cancel Subscription" and confirm
2. For Google Play subscriptions (Android):
   • Open the Google Play Store app
   • Tap your profile icon in the top-right corner
   • Navigate to "Payments and subscriptions"
   • Select "Subscriptions"
   • Find Faceit and tap "Cancel subscription"
   • Follow the on-screen prompts to confirm

Warning: App Store and Google Play subscriptions follow the renewal policies of those platforms, not Faceit's. Cancellation takes effect on your next billing date.

Subscriptions purchased through steam or PayPal

Faceit subscriptions bought via Steam or PayPal are managed through those payment platforms, not through Faceit itself.

For Steam subscriptions, log into your Steam account, navigate to Account > Subscriptions, find Faceit and cancel the recurring payment. For PayPal subscriptions, log into your PayPal account, go to Settings > Subscriptions, locate Faceit and cancel the agreement.

Stopee advises checking these platforms' cancellation confirmation screens carefully-they differ from Faceit's own process and may have different renewal timings.

Subscriptions purchased through xsolla

If you bought your Faceit subscription through the Xsolla payment gateway, cancel through your Xsolla account. Log into Xsolla, find your subscriptions or billing section, locate the Faceit recurring charge and cancel it. You may need to contact Xsolla's support team if the option isn't immediately visible in your account dashboard.

What happens after you cancel faceit

Your access and premium features

After you cancel, your premium features remain active until the end of your current billing cycle. You can continue playing matches, accessing tournaments and using all subscription benefits for the remainder of that period. Once your billing cycle ends, your account reverts to free-tier access.

Free-tier players can still use Faceit for casual matchmaking but lose access to premium tournaments, exclusive cosmetics, rank boosting and priority support.

Your account data and competitive record

Cancelling your subscription does not delete your account. Your competitive ranking, match history, stats and profile remain on Faceit indefinitely. You can resubscribe later without losing this data, though your rank may decay if you're inactive for extended periods.

If you want to permanently delete your account rather than just cancel your subscription, contact Faceit support directly. Stopee notes that account deletion is separate from subscription cancellation and requires an explicit deletion request.

Refund policy and your options

When faceit will refund you

Faceit's published terms state that refunds are only available if your subscription or code was not used. "Not used" means you did not log into your account, play any matches or redeem any premium features.

If you purchased a subscription and changed your mind before accessing premium content, you have the strongest case for a refund. Many players report that Faceit honors refunds within the 14-day Consumer Protection Act window under these conditions.

When refunds are denied

Faceit typically denies refunds if you logged in, played matches, participated in tournaments or accessed any paid features. Renewal charges (charges for subsequent billing cycles after your first month) are harder to refund, even within the 14-day period.

Some players report that Faceit grants refunds as a courtesy rather than as a legal obligation. This suggests their policy is stricter than what the law technically requires, especially in South Africa.

How to request a refund

Contact Faceit support through their help center at support.faceit.com. Navigate to the billing or subscription section and submit a ticket requesting a refund. Include your purchase date, transaction ID (from your receipt or payment confirmation) and a brief explanation of why you're requesting the refund.

If purchased through App Store, Google Play, Steam or PayPal, request the refund through that platform instead. These platforms often process refunds faster than Faceit's own support team.

Pro tip: If Faceit denies your refund within the 14-day window, cite South Africa's Consumer Protection Act in your follow-up message. Reference Section 5.4 (the cooling-off right) and request reconsideration. This may persuade Faceit to reverse their decision.

Pricing and subscription plans in south africa

Faceit's current subscription options

Faceit offers premium membership that grants access to exclusive tournaments, cosmetic skins, rank progression boosts and priority matchmaking. The platform does not publish fixed regional pricing for South Africa on its main website.

Pricing varies by region and changes periodically. You'll see your exact price in South African Rand (ZAR) at checkout when you attempt to purchase or when you log into your billing dashboard.

Stopee recommends checking your account settings or contacting Faceit's support team directly for current ZAR pricing. Regional pricing changes without announcement, so published rates may not reflect what you're charged today.

Common cancellation mistakes to avoid

Mistakes that cost you time and money

Cancelling a subscription should be simple, but Faceit's multi-platform structure creates many opportunities to cancel in the wrong place. We've seen South African players cancel through Faceit's website only to be charged again the next month because their actual subscription was managed by App Store or Google Play.

The most expensive mistake is cancelling your Faceit website account but forgetting to cancel the recurring payment on your third-party platform. Your card keeps charging even though you're no longer using the service.

Specific traps to watch for

• Cancelling your Faceit account (which is different from cancelling your subscription): Account cancellation is permanent and deletes your gaming data, whereas subscription cancellation simply stops billing and keeps your account intact.
• Ignoring retention offers: After you click "end membership," Faceit often displays discounts or free trial extensions. Decline these clearly or you'll be resubscribed automatically.
• Assuming cancellation is instant: Your cancellation takes effect at the end of your current billing cycle, not immediately. You remain charged until that cycle closes.
• Forgetting to save your confirmation email: Without proof of cancellation, Faceit can claim they never received your request. This makes it harder to dispute unwanted charges.
• Cancelling on one platform but not the other: If you have subscriptions on both Faceit's website and Steam, cancelling one does not cancel the other. You must cancel each separately.

Warning: Do not delete your Faceit app in the hope it will cancel your subscription. Deleting the app only removes the software from your device; your recurring payment continues through your payment platform.

Cancellation checklist for south african players

Before you cancel

• Log into your Faceit account and check your current subscription status
• Note your exact renewal date from your account dashboard
• Decide whether you want a refund (you have a stronger case if you purchased within the last 14 days and haven't used premium features)
• Take a screenshot of your subscription page as proof of your current status
• Check which platform you actually purchased through (Faceit website, App Store, Google Play, Steam, PayPal or Xsolla)

During cancellation

• Cancel your subscription on the correct platform (don't cancel through Faceit if you purchased through App Store, for example)
• Follow every step in the cancellation process without skipping screens
• Decline any retention offers or discounts clearly
• Screenshot your cancellation confirmation page
• Note the exact date and time you cancelled

After cancellation

• Save the confirmation email Faceit sends you
• Check your account 24 hours later to confirm the subscription still shows as "cancelled" or "ending on [date]"
• Monitor your payment method for any unexpected charges before your renewal date
• If you requested a refund, track the status in Faceit's support system or your payment platform's support portal

Key takeaways and next steps

What you should remember

Faceit subscriptions are managed differently depending on where you bought them. Cancelling your Faceit website account does not cancel subscriptions purchased through App Store, Google Play, Steam, PayPal or Xsolla. You must cancel on the platform where you actually made the payment.

South Africa's Consumer Protection Act gives you a 14-day cooling-off right for refunds if you haven't used the service. Use this as leverage if Faceit's support team initially denies your refund request.

Always save your cancellation confirmation email and take screenshots of your cancellation confirmation page. These documents protect you if you're charged again after cancelling.

How stopee helps you stay protected

Stopee has helped thousands of consumers cancel unwanted subscriptions, dispute surprise charges and recover refunds they deserve. Whether you're exiting Faceit, challenging a billing error or escalating a refund request to a consumer authority, Stopee gives you the knowledge and confidence to protect your money and your rights.

Use this guide as your roadmap. Visit Stopee (stopee.com) if you hit a roadblock or need support appealing a refusal from Faceit's team.

Faceit's registered contact details

Where to reach faceit for support or escalation

FACEIT Limited (company number 07751649) is registered in England. The company also operates as FACEIT Ltd (company number SC861736) with a registered office in Scotland.

For customer support inquiries, contact Faceit's help team at support.faceit.com. For formal complaints or legal correspondence, use the registered office address listed in FACEIT's Terms and Conditions (corporate.faceit.com/terms-conditions).

If Faceit refuses to respond to your cancellation or refund request within 14 days, escalate to South Africa's National Consumer Tribunal or your provincial consumer protection office. Stopee recommends this step when direct communication fails.