Manage Faceit

How to cancel faceit and reclaim your esports subscription

What is faceit and why cancellation matters

Faceit is a competitive esports platform that connects players to ranked matches, leagues, and tournaments across games like CS2. The platform operates on a freemium model, meaning you can play for free, but premium tiers (Faceit Plus or Premium) unlock better matchmaking, exclusive missions, and priority queue access. If you've subscribed and no longer use these features, cancelling stops automatic charges before your next billing cycle.

Stopping unwanted payments is straightforward when you know where to look. The challenge lies in understanding that Faceit subscriptions come from multiple sources: your Faceit account directly, or third-party platforms like the App Store, Google Play, Steam, PayPal, and Xsolla. Each channel requires a different cancellation method. Stopee recognises this complexity and has created this guide to help you navigate the process with confidence and avoid costly oversights.

How faceit charges you

When you purchase a Faceit subscription, the payment flows through one of several channels. Direct purchases on the Faceit website charge your payment method immediately and renew automatically on your billing date unless you cancel. Store-based purchases (Apple, Google, Steam) are managed by those platforms, not Faceit, which means you must cancel through them to stop renewal. Understanding your purchase source is the first step to a successful cancellation.

What you'll keep after cancellation

Cancelling your subscription does not delete your Faceit account or erase your match history. Your player profile, ranking, and statistics remain intact. Premium benefits (matchmaking, missions, queue priority) simply stop when your paid period expires. Your account remains accessible with free-tier features only.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you against unfair trading practices, misleading information, and breaches of warranty. Unlike the European Union, Singapore does not offer a statutory 14-day cooling-off period for digital services. However, the Act still gives you enforceable rights if Faceit engages in deceptive billing, fails to honour cancellation requests, or continues charging after you've cancelled.

When you can claim a refund

Faceit's own policy permits refunds under strict conditions. If you purchased a subscription and have not yet played any competitive matches or redeemed premium features, you may be eligible for a full refund. For subscription renewals, Faceit allows a refund of the last payment if you request it within 30 days of renewal and have not played matches since renewal. Gifted subscriptions and subscriptions purchased by banned players are non-refundable.

If Faceit refuses a legitimate refund request, you can escalate to the Consumers Association of Singapore (CASE) or lodge a complaint with the Info-communications Media Development Authority (IMDA). Stopee recommends documenting your cancellation request date, confirmation emails, and billing statements before escalating. These records strengthen your case significantly.

Your protection against automatic renewal

The Consumer Protection (Fair Trading) Act requires that automatic renewal terms be clear, conspicuous, and agreed to explicitly by you. If Faceit renewed your subscription without prominent advance notice or continued charging after you cancelled, you have grounds to dispute those charges with your bank or payment provider. Request a chargeback or reversal if direct negotiation fails.

How to cancel faceit: step-by-step by platform

Your cancellation method depends entirely on where you purchased the subscription. Follow the relevant section below for your payment source.

Cancel via your faceit web account

This method applies if you bought your subscription directly on Faceit.com using a credit card, debit card, or PayPal.

1. Visit the Faceit website and log in with your username and password.
2. Navigate to your account settings and select the "Subscriptions" or "Membership" section.
3. Locate your active subscription (Faceit Plus or Premium) and click the option to view details.
4. Select "End membership" or "Cancel subscription" and confirm your choice.
5. You will receive an email confirmation. Pro tip: screenshot this confirmation and note the cancellation date in case you need proof later.
6. Your premium benefits remain active until your paid period expires. Auto-renewal stops immediately, and no further charges will occur.

Warning: Do not delete your Faceit account itself unless you want to erase your profile permanently. Cancelling the subscription is separate from account deletion.

Cancel via apple app store

If you subscribed to Faceit through an iPhone or iPad, your subscription is managed by Apple, not Faceit.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top, then select "Subscriptions."
3. Find and tap "Faceit" in the list of active subscriptions.
4. Tap "Cancel Subscription" and confirm your choice.
5. Apple will send you a cancellation confirmation. Your access continues until the current billing period ends.

Pro tip: If you cannot find the subscription in Settings, your purchase may have been made via the Faceit website instead. Stopee recommends checking your App Store purchase history and your Faceit account settings to locate the correct source.

Cancel via google play

Android users who subscribed through the Google Play Store must cancel through Google, not Faceit.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner and select "Payments and subscriptions."
3. Tap "Subscriptions" and select "Faceit."
4. Tap "Cancel subscription" and follow the prompts to confirm.
5. Google will email you a cancellation receipt. Your premium benefits end at the next renewal date.

Pro tip: You can also manage Google Play subscriptions via a web browser at play.google.com/store/account/subscriptions. This method is often faster than the mobile app.

Cancel via steam

If you purchased Faceit Plus or Premium through the Steam platform, you must cancel your Steam subscription, not through Faceit directly.

1. Log in to your Steam account on the web or via the Steam client.
2. Click your account name (top right) and select "Account details."
3. Click "Manage subscriptions" on the left sidebar.
4. Find Faceit in your subscription list and click "Cancel Subscription."
5. Confirm the cancellation. Steam will stop charging you at the next renewal date.

Cancel via PayPal or xsolla

If you set up a subscription through PayPal or Xsolla as your payment method, you must manage the cancellation through those platforms.

For PayPal:

1. Log in to your PayPal account.
2. Click "Account settings" (or "Settings").
3. Select "Automatic payments" or "Subscriptions."
4. Find the Faceit subscription and click "Cancel."
5. Confirm your cancellation. PayPal will send you a confirmation email.

For Xsolla:

1. Log in to your Xsolla account at xsolla.com.
2. Navigate to "Purchase History" or "Subscriptions."
3. Locate the Faceit subscription and select the cancel or unsubscribe option.
4. Xsolla will email you a confirmation. Your access ends at your next billing date.

Refunds: what you can recover and when

A refund is possible but not automatic. Faceit's conditions are narrow and strictly enforced.

Eligible refund scenarios

You qualify for a full refund on an initial subscription purchase if you have not yet logged into your account, redeemed any premium features, or played any ranked matches. Once you use the service in any way, refund eligibility typically expires. For subscription renewals, Faceit allows a refund of your most recent payment if you request it within 30 days of renewal, provided you have not played matches since the renewal date. This applies to 1-month, 3-month, 6-month, and 12-month plans.

Refunds you cannot claim

Gifted subscriptions are permanently non-refundable. If your account has been banned or suspended, Faceit will not refund any active or recent subscriptions. Cosmetic or cosmetic-related purchases within premium tiers are non-refundable. If you purchased through Apple, Google Play, or another third-party platform, you must request your refund through that platform, not through Faceit. Faceit cannot override App Store or Google Play refund policies.

How to request a refund

1. Log in to your Faceit account.
2. Go to your account settings and navigate to "Support" or "Help."
3. Create a ticket with the subject line "Refund Request" and include your subscription purchase date, plan type, and the specific reason (e.g., "no matches played").
4. Provide evidence: screenshots of your account showing zero matches played, your invoice, and any other supporting documentation.
5. Faceit support typically responds within 5 to 7 working days. If they deny your request, Stopee recommends requesting escalation to a manager and citing your consumer rights under Singapore law.

Pro tip: If you purchased through a third-party store and Faceit denies your refund, file a chargeback or dispute directly with your bank or payment provider. You have the right to reverse charges for services not delivered or incorrectly billed.

What happens after you cancel

Cancellation can feel anticlimactic, but it's important to confirm the change took effect and to verify your account status in the days that follow.

Your access after cancellation

When you cancel a direct Faceit subscription, your premium features remain active until the end of your paid billing period. After that date, your account automatically reverts to free-tier status. You lose access to Faceit Plus or Premium matchmaking, mission rewards, and priority queue benefits. Your rank, match history, and player profile remain untouched. You can resubscribe anytime to restore premium features.

Billing verification after cancellation

Check your bank or credit card statement 1 to 2 weeks after cancellation to confirm no new charge appears on your next billing date. If you see a charge after you cancelled, contact Faceit support immediately with your cancellation confirmation email. If Faceit does not reverse the charge within 5 working days, file a dispute with your bank. Stopee strongly advises keeping your cancellation confirmation email for at least 3 months as proof of your request.

Reactivating or downgrading your subscription

You can resubscribe to Faceit at any time after cancellation. Simply log in, visit the subscription page, and select your preferred plan. There is no penalty or lock-in period after cancellation. If you want to downgrade (for example, from Premium to Plus) rather than cancel entirely, contact Faceit support directly. They may accommodate a plan change mid-cycle.

Faceit pricing and plan comparison

Understanding what you pay and what it includes helps you decide whether to cancel or keep your subscription.

Pro tip: Prices shown are approximate and may vary based on your region, payment method, and current promotions. Always check the checkout page for exact Singapore Dollars (SGD) pricing before committing.

Is your subscription worth keeping?

Ask yourself these questions before you cancel: Do you play ranked matches at least once per week? Do you value better matchmaking quality? Are you working towards mission rewards or cosmetics? If you answered no to all three, cancellation makes sense. If you play casually and are frustrated with longer queue times, Faceit Plus alone may be sufficient. If you are a serious competitor and want the full premium experience, Premium is worth the investment. Stopee recommends conducting a cost-benefit review every 6 months.

Common cancellation mistakes and how to avoid them

Cancelling your subscription should be simple, but small errors can cost you money or access to your account.

Mistake 1: cancelling your account instead of your subscription

Many users accidentally delete their entire Faceit account when trying to cancel only the subscription. Account deletion is permanent and erases your rank, match history, and player profile. Subscription cancellation is reversible and only stops premium payments. Before you proceed with any cancellation, confirm that you are selecting the subscription cancellation option, not account deletion.

Mistake 2: forgetting to cancel through the platform where you actually subscribed

If you subscribed via App Store, you must cancel via App Store. If you subscribed via Steam, you must cancel via Steam. Cancelling directly in the Faceit app or website will not stop App Store or Steam charges. Check your purchase history in your Faceit account, your bank statement, or your platform account (Apple, Google, Steam) to identify the source of your subscription. When in doubt, contact Faceit support with your purchase date and approximate amount, and they will tell you the source.

Mistake 3: not confirming your cancellation in writing

Screenshots and confirmation emails are your protection against disputes. If Faceit continues charging after you cancelled, you need proof of your cancellation request. Save all confirmation emails, take screenshots of the cancellation confirmation page, and record the cancellation date and time.

Mistake 4: cancelling right before a major tournament or season

If you rely on Faceit's premium matchmaking for competitive play, cancelling mid-season means you lose queue priority and mission rewards exactly when you may need them most. Plan your cancellation for the end of a season or tournament to avoid disruption. Alternatively, downgrade to the free tier temporarily and resubscribe later.

When not to cancel your faceit subscription

Cancellation is right for some players and not for others. Consider keeping your subscription if you compete in Faceit tournaments or leagues, where premium status may affect your ranking or eligibility. If you play ranked matches more than once per week and value shorter queue times, the subscription cost is typically justified. If you are in the middle of a mission pass or seasonal event and want the rewards, complete it before cancelling. If you recently purchased a 12-month plan and are experiencing buyer's remorse, Stopee recommends giving the service another 2 to 4 weeks before making a final decision.

Quick cancellation checklist

Use this checklist to ensure you have completed every step correctly.

• Identify where you subscribed (Faceit website, App Store, Google Play, Steam, PayPal, or Xsolla)
• Log in to that platform or Faceit account
• Locate your active Faceit subscription in the subscription or billing section
• Click "Cancel subscription" or "End membership" and confirm
• Save or screenshot your cancellation confirmation email and confirmation page
• Note the cancellation date and when your access ends
• Wait 1 to 2 weeks and check your bank statement to confirm no new charge appears
• If a charge appears after your paid period ends, contact Faceit support or your bank immediately

Stopee's final advice and next steps

Cancelling a Faceit subscription is a straightforward process once you know where to look. The critical step is identifying your payment source: if it's a third-party platform like Apple, Google, or Steam, you must cancel through that platform. Direct Faceit website purchases are easiest to cancel via your account settings. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds through clear, step-by-step guidance and escalation support. Whether you are cancelling due to cost, lack of use, or a move to another esports platform, this guide has provided you with the tools and knowledge to act confidently.

Document everything. Save your cancellation confirmation, note the date, and monitor your next billing statement. If Faceit refuses to honour your cancellation or continues charging you, escalate to the Consumers Association of Singapore (CASE) at case.org.sg or file a complaint with IMDA. You have consumer rights, and companies like Faceit must respect them. If you have questions about a specific refund claim or need help disputing a charge, Stopee remains your trusted resource for consumer advocacy.

Contact information for faceit in singapore

ESL FACEIT GROUP SG PTE. LTD. operates Faceit in Singapore. For cancellation disputes, account issues, or refund requests that go unresolved, you can escalate to the company's registered Singapore address or contact their support team directly through the Faceit website help centre. Stopee recommends submitting all complaints in writing (email) so you have a record of communication. Allow 5 to 7 working days for a response before escalating to CASE or IMDA.