Manage Proguides

How to cancel ProGuides safely and claim your refund rights in india

Understanding ProGuides and why you might want to leave

ProGuides is a subscription-based gaming coaching platform that delivers guides, live tutorials, and skill-building content for competitive titles like League of Legends and Rocket League. If you've subscribed through the ProGuides website, Apple App Store, or Google Play Store, you can cancel at any time-but the process differs depending on where you signed up. At Stopee, we help thousands of Indian consumers navigate subscription cancellations every month, and we know that leaving a gaming service should be straightforward, not frustrating.

What ProGuides offers

ProGuides operates as a premium coaching and educational platform for esports players. You get on-demand video guides, live one-on-one coaching sessions, and access to a community of players working to improve. The service targets players who want structured learning rather than free YouTube content.

Common reasons to cancel ProGuides

You might cancel because the coaching style doesn't match your learning needs, you've hit your skill plateau and no longer need it, or the subscription cost isn't delivering value in your current gaming priorities. Some users cancel after a trial period, while others step back when life gets busy. Whatever your reason, Stopee believes you deserve a clear, hassle-free cancellation process.

Your consumer rights under indian law

When you subscribe to ProGuides in India, you're protected by the Consumer Protection Act, 2019, which gives you specific safeguards regardless of the cancellation terms ProGuides publishes.

14-day cooling-off period for online purchases

Under the Consumer Protection (E-Commerce) Rules, 2020, you have the right to cancel an online subscription within 14 days of purchase-no questions asked. This applies whether you subscribed directly on the ProGuides website or through an app store. You don't need permission or a reason; you simply need to notify ProGuides before the 14-day window closes. If ProGuides refuses to honor this right, you can escalate to your state consumer commission.

Protection against unfair refund terms

If ProGuides presents conditions that make it unreasonably difficult to cancel-such as hidden cancellation links, forced contact with support, or automatic rollover into another plan-those practices may violate the Act's unfair contract terms provisions. Stopee recommends documenting your cancellation attempt with screenshots in case you need to file a complaint later.

Escalation with consumer authorities

If you cancel within the 14-day window and ProGuides refuses a refund, you can file a complaint with your state's District Consumer Commission or the National Consumer Disputes Redressal Commission (NCDRC). These bodies have recovered thousands of rupees for Indian users wrongly denied refunds. Stopee's guides often link to these resources because consumer protection is a right, not a courtesy.

Cancellation methods by platform

Your cancellation process depends entirely on where you paid. ProGuides cannot cancel subscriptions purchased through app stores-only Apple and Google can do that. This is crucial to understand before you begin.

Cancel ProGuides on iOS (Apple app store)

If you subscribed through your iPhone, iPad, or iPod Touch, you manage the cancellation through Apple's system, not ProGuides itself.

1. Open the Settings app on your iOS device.
2. Tap your name at the top of the Settings menu to access your Apple ID profile.
3. Select Subscriptions from the menu.
4. Find ProGuides in your active subscriptions list and tap it.
5. Tap Cancel Subscription at the bottom of the screen.
6. Confirm your cancellation when prompted. Apple will show you the refund status immediately.

Warning: Simply deleting the ProGuides app from your iPhone does not cancel the subscription. You must complete these steps in Settings, or the charge will recur on your renewal date.

Pro tip: If you cancel before your next billing date, you usually retain access until the current period ends. Check the confirmation email Apple sends to confirm your exact final date.

Cancel ProGuides on android (Google play)

Android subscribers must cancel through Google Play, not through ProGuides or the app itself.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Payments & subscriptions, then Subscriptions.
4. Tap ProGuides in your subscriptions list.
5. Choose Cancel subscription and confirm your choice.
6. Google will process the cancellation and send you confirmation via email.

Alternative method: You can also cancel via a web browser by visiting play.google.com, logging in, navigating to Payments & Subscriptions, selecting Subscriptions, and choosing ProGuides to cancel.

Warning: Uninstalling the ProGuides app does not stop your Google Play subscription or prevent charges. You must cancel through the steps above.

Cancel ProGuides via the website (web direct subscription)

If you subscribed directly on the ProGuides website with a credit card or UPI payment, you'll manage the cancellation through your ProGuides account portal.

1. Visit the ProGuides website and log in with your account credentials.
2. Navigate to your Account Settings or Billing Portal (usually linked in the top menu or user dashboard).
3. Look for a section labeled Subscriptions, Active Plans, or Billing History.
4. Find your active ProGuides subscription and select the cancellation option next to it.
5. Confirm your cancellation. ProGuides should send you a cancellation confirmation email immediately.
6. If you cannot locate the cancellation button, check your billing emails from ProGuides for a direct link to your billing portal, or contact their support team with your account email.

Pro tip: Before contacting support, check the footer and settings pages of the ProGuides website-many cancellation portals are deliberately tucked away in less obvious locations. Stopee sees this pattern across many platforms, and it's worth investigating yourself first to avoid delays.

What happens to your account and access after cancellation

Understanding what changes once you hit cancel helps you plan your final weeks or days using ProGuides.

Your access timeline

When you cancel, your access does not end immediately in most cases. You retain full access to guides, coaching, and community content until the end of your current billing cycle. For example, if you paid ₹500 per month on the 15th and cancel on the 20th, you can use ProGuides until the next 15th. This grace period applies equally to app store subscriptions and web-direct subscriptions.

Auto-renewal stops after cancellation

Once you cancel, automatic charges stop. ProGuides will not debit your payment method on your next renewal date. If you see a charge after cancellation, it belongs to a different subscription or payment account-check your email for the billing platform (Apple, Google, or ProGuides directly) and dispute through that channel.

Your account and personal data

Cancelling your subscription does not automatically delete your ProGuides account, email, username, or saved progress. Your account remains live but inactive. If you want ProGuides to erase your account and personal data, you must request this separately-usually through account settings or by contacting their support team explicitly. Stopee recommends sending a separate data deletion request in writing to ensure a clear record if disputes arise later.

Refund eligibility and how to claim your money back

ProGuides does not advertise a standard refund policy, which creates uncertainty for Indian subscribers. However, your statutory rights under Indian consumer law are stronger than ProGuides' published terms.

The 14-day statutory refund window

If you cancel within 14 days of your first payment, you are legally entitled to a refund in India under the Consumer Protection (E-Commerce) Rules, 2020. This applies whether you bought through the website, Apple App Store, or Google Play. You do not need ProGuides' permission or approval-the law gives you this right automatically. If ProGuides initially refuses, you can escalate to your state consumer commission with evidence of your timely cancellation.

Refunds from apple and google

If you purchased ProGuides through the Apple App Store or Google Play, Apple and Google handle refunds directly, not ProGuides. You can request a refund through:

• Apple: Visit reportaproblem.apple.com, select your ProGuides charge, and request a refund. Apple typically processes these within 5-10 business days.
• Google: Log into play.google.com, find the ProGuides charge in your Order History, and select Request a refund. Google processes app refunds similarly within days.

Important: Apple and Google each allow only one refund per app per customer in most cases. Use this refund wisely, and act within the statutory window.

Web-direct subscription refunds

If you paid ProGuides directly on their website, your refund request goes to ProGuides support. Many users report that ProGuides offers site credits (money to spend on ProGuides services later) instead of actual cash refunds. Pro tip: If you paid via credit card or UPI, you retain the right to dispute the charge with your bank if ProGuides refuses your refund unjustly. Document your cancellation request, ProGuides' denial, and your reasoning to support your dispute claim.

Disputing charges with your payment provider

If ProGuides refuses a refund you believe you're entitled to, contact your bank or payment provider and initiate a chargeback or dispute. Provide evidence including your subscription date, cancellation date, cancellation confirmation email, and correspondence with ProGuides refusing the refund. Stopee has seen countless Indian consumers succeed in chargeback claims when they document the sequence clearly.

ProGuides pricing in india

ProGuides does not publish transparent India-specific pricing in local rupees on publicly available sources. This opacity itself is a red flag that Stopee wants you to be aware of.

* Pricing is approximate and may fluctuate. Log into your ProGuides account or app to confirm your exact plan cost before cancelling.

Why pricing transparency matters

Many Indian users don't discover the true subscription cost until their first charge appears. Stopee recommends checking your confirmation email immediately after subscribing to confirm the amount, currency, and billing frequency. If the charge differs from what you expected, you have stronger grounds for a refund dispute.

Common cancellation mistakes and how to avoid them

We understand the frustration of thinking you've cancelled only to find out you haven't. Let's make sure that doesn't happen to you.

Mistake 1: deleting the app instead of cancelling the subscription

The single most common error Stopee sees is users who delete ProGuides from their phone but continue to get charged. The app and the subscription are separate entities. Uninstalling ProGuides removes the software, not your payment obligation. You must cancel through Apple Settings, Google Play Store, or the ProGuides website separately.

Mistake 2: confusing which platform owns your subscription

If you signed up through multiple platforms (website and app, for example), you may have multiple subscriptions. One cancellation might not stop all of them. Check your email receipts to identify every platform where you have an active ProGuides charge, then cancel on each one individually. Stopee recommends creating a simple checklist: Apple (yes/no), Google Play (yes/no), ProGuides web (yes/no).

Mistake 3: cancelling right on the renewal date

If your renewal is today and you cancel today, you may still be charged. Mobile app stores and ProGuides sometimes process renewals before registering cancellations. To be safe, cancel 2-3 days before your renewal date. Check your confirmation email for your next billing date and work backwards.

Mistake 4: not saving your cancellation confirmation

Always screenshot or save your cancellation confirmation from the app store or ProGuides. If you're charged again and need to dispute it, this proof is invaluable. Stopee strongly advises taking a screenshot of the confirmation screen and saving the confirmation email in a dedicated folder labeled "Cancellations" or similar.

Mistake 5: ignoring the statutory refund window

The 14-day refund period begins from your purchase date, not your cancellation date. If you wait 20 days to ask for a refund, you lose that statutory protection. Act quickly-within 14 days of your first charge-to maximize your refund options.

Your cancellation checklist

Use this checklist to ensure you've cancelled ProGuides completely across all platforms.

1. Identify where you subscribed: Apple App Store, Google Play, or ProGuides website (or multiple).
2. Cancel on Apple Settings (if iOS), Google Play Store (if Android), and/or ProGuides website account.
3. Confirm your renewal/billing date by checking your confirmation email.
4. Take screenshots of each cancellation confirmation screen.
5. Save cancellation confirmation emails in a dedicated folder.
6. Check your bank or payment app 5-7 days after your renewal date to confirm no charge appeared.
7. If a charge did appear, initiate a refund request (within 14 days of the charge) or dispute with your bank.
8. Document all correspondence with ProGuides or payment platforms.
9. If ProGuides refuses a statutory refund, file a complaint with your state District Consumer Commission (link in Resources section below).

Comparing gaming coaching platforms before you leave

If you're cancelling ProGuides because the service isn't right for you, you might be considering alternatives. Here's how ProGuides stacks up against other options available to Indian gamers.

Contact ProGuides if cancellation tools fail

If you've attempted to cancel through the methods above and the tools aren't working, or if you need to request a refund or data deletion, you'll need to contact ProGuides support. However, ProGuides does not list a public Indian address or phone number on most materials.

Registered office (compliance address)

ProGuides operates through corporate entities registered in the United States and internationally. For Indian consumer complaints, your primary leverage point is the Indian Consumer Protection Act and your state consumer commission, not ProGuides' private contact details.

How to escalate if ProGuides doesn't respond

If you've emailed ProGuides support and received no response within 7 business days, escalate to your state's District Consumer Commission. You can file a consumer complaint online through the National Consumer Disputes Redressal Commission portal (ncdrc.nic.in) or your state consumer office. Provide copies of your subscription confirmation, cancellation request email (if you sent one), and any ProGuides responses (or proof of non-response).

Why you should use a cancellation partner like stopee

Cancelling subscriptions manually is time-consuming, and many platforms-including gaming services-deliberately hide cancellation buttons or ignore refund requests. Stopee exists to level the playing field. Our platform helps Indian consumers track subscriptions, receive cancellation reminders before renewal dates, and escalate disputes with payment providers when companies refuse refunds illegally. Stopee has helped thousands of consumers cancel services safely, recover wrongly withheld refunds, and understand their rights under Indian consumer law. If you're managing multiple subscriptions or facing resistance from ProGuides, Stopee offers guided support and documentation templates to strengthen your case.

Summary and your next steps

Cancelling ProGuides in India is straightforward if you know which platform holds your subscription and act decisively. You have statutory refund rights for 14 days regardless of ProGuides' published terms. If you subscribed via Apple, cancel in Apple Settings; if via Google Play, cancel in Google Play Store; if directly on the website, cancel through your account portal. Save your confirmation, watch for surprise charges, and dispute anything that appears after cancellation. If ProGuides refuses a refund you're entitled to, escalate to your state consumer commission-it's your legal right as an Indian consumer.

Stopee stands ready to help you document your cancellation, track your refund, and escalate if needed. Visit stopee.com today to manage your subscriptions in one place and get alerts before you're charged again.