Manage Proguides

How to cancel ProGuides and protect your subscription in south africa

What is ProGuides and why you might want to cancel

ProGuides is an online coaching platform built for gamers who want to improve in competitive titles like League of Legends and Rocket League. You get access to video guides, recorded lessons, and one-on-one coaching sessions with experienced players. Your subscription grants you entry to their library of content and the ability to book coaching slots.

Cancellation becomes necessary when you no longer use the platform, when the coaching quality doesn't match expectations, or when you simply want to redirect your spending elsewhere. At Stopee, we've helped thousands of South African consumers navigate subscription cancellations with confidence, and ProGuides is no exception.

Core services and what you're paying for

ProGuides delivers learning paths tailored to specific games, recorded video content you can watch on demand, and direct access to coaches for personalised feedback. Your active subscription is what unlocks these resources. If you cancel, your access typically continues until the end of your paid billing period, but you won't be charged going forward.

Your consumer rights in south africa before you cancel

What south african law protects you

South Africa's Consumer Protection Act prohibits misleading advertising, deceptive pricing, and non-delivery of promised services. This means ProGuides cannot hide cancellation terms in fine print, charge you without consent, or refuse to honour refund rights you're entitled to under law. If ProGuides misrepresents its service-for example, if coaching quality is demonstrably poor or content is unavailable-you have grounds to escalate your complaint.

Where to escalate if ProGuides refuses to cooperate

If you encounter resistance from ProGuides during cancellation, the National Consumer Commission (NCC) in South Africa handles complaints about unfair contract terms and service failures. You can also contact your bank or payment processor directly to dispute the charge if you believe you were billed incorrectly. At Stopee, we recommend keeping screenshots of your account, subscription terms, and any communication with support before you escalate.

How to cancel ProGuides depending on where you subscribed

Cancel if you subscribed via apple (iOS)

Apple manages your subscription billing independently, which means ProGuides cannot cancel your renewal on your behalf. You must cancel directly on your iPhone, iPad, or Mac through your Apple ID settings. This is the only way to stop future charges.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen to open your Apple ID profile.
3. Select "Subscriptions" from the menu.
4. Find "ProGuides" in your active subscriptions list.
5. Tap on ProGuides and select "Cancel Subscription" or "Delete Subscription".
6. Confirm your cancellation when prompted.

Pro tip: Take a screenshot immediately after cancellation confirmation. Apple sends a confirmation email, but screenshots serve as backup evidence if billing continues by mistake.

Warning: Simply deleting the ProGuides app from your device does NOT cancel your subscription. You must follow these steps inside Settings, or you'll continue to be charged.

Cancel if you subscribed via google play

Google Play handles your billing separately from the ProGuides app itself. Uninstalling the app leaves your subscription active and your account charged. You must cancel through the Play Store before the next billing date.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions".
4. Tap "Subscriptions".
5. Find and tap "ProGuides".
6. Select "Cancel subscription".
7. Follow the prompts to confirm cancellation.

Alternatively, you can cancel via the web at play.google.com:

1. Visit play.google.com and sign in with your Google account.
2. Click your profile icon and select "Payments and subscriptions".
3. Click "Subscriptions".
4. Find ProGuides and click "Cancel subscription".
5. Confirm the cancellation.

Pro tip: Cancelling via the web is often faster than mobile, and your confirmation email provides a record for your own files or future disputes.

Cancel if you subscribed directly on the ProGuides website

Direct web subscriptions are managed through your ProGuides account and billing dashboard. You have more control here than with app store payments, and you can often see your invoice history and payment method in one place.

1. Visit the ProGuides website and log into your account.
2. Navigate to "Account Settings" or "Billing" (this location varies; check the top menu or account dropdown).
3. Look for "Subscriptions" or "Manage Subscription".
4. Select "Cancel Subscription" or a similar option.
5. ProGuides may ask you why you're leaving; you can skip this or provide feedback if you wish.
6. Confirm the cancellation and save your confirmation email.

Warning: If you cannot find a self-service cancellation option on the ProGuides website, you may need to contact their support team directly. At Stopee, we recommend requesting cancellation in writing (via email) so you have proof of your request.

What happens to your access after you cancel

Your access timeline after cancellation

Cancelling ProGuides doesn't immediately lock you out. You retain access to all content and coaching features until the end of your current billing period. This is a key consumer protection: you pay for access through a specific date, and that promise is honoured even after you cancel.

For example, if you're on a monthly plan and you cancel on the 15th of the month, you can still use ProGuides through the 30th (or whatever your billing cycle end date is). You will not be charged for the next month.

What happens to your account data and progress

Cancellation stops your billing but typically does not delete your account. Your saved progress, bookmarked guides, and coaching history remain stored on ProGuides' servers. If you decide to resubscribe later, your data should still be accessible.

However, if you want ProGuides to delete your personal data entirely, you can request this separately. South African consumer privacy is protected under POPIA (Protection of Personal Information Act), which gives you the right to know what data is held about you and request deletion. Contact ProGuides' support team to exercise this right.

Refund policy and what you should know about getting money back

ProGuides' official refund stance

ProGuides does not publicly advertise a statutory refund period (like the 14-day "cooling-off" period offered by some retailers). This means full refunds for the subscription fee are not guaranteed simply because you changed your mind.

When you might qualify for a refund

Refunds may be available in specific circumstances:

• You were billed twice in error or charged for a service you never authorised.
• ProGuides failed to deliver promised content or services.
• You were charged after your cancellation request (a billing system error).
• Your payment method was declined, but ProGuides continued to attempt charges.

If any of these situations apply to you, contact ProGuides' support team immediately with screenshots of your billing history and a clear explanation of the error.

Refunds through apple, google play, or your bank

If ProGuides refuses your refund request and you subscribed via Apple or Google Play, you can appeal directly to the app store:

• Apple: Visit reportaproblem.apple.com, find the ProGuides charge, and request a refund. Apple reviews these requests within a few business days.
• Google Play: Open the Play Store, go to your account, find the ProGuides charge, and tap "Report a problem". Google processes these within 48 hours.
• Your bank: If the merchant and app store both refuse, contact your bank or credit card issuer to dispute the charge. South African banks are required to investigate billing disputes within 30 days under the National Payment System Act.

Pro tip: Always escalate to your bank with supporting documentation: screenshots of billing, cancellation confirmation, and any correspondence with ProGuides. Banks take billing disputes seriously and often reverse charges in your favour.

ProGuides pricing in south africa and subscription plans

What you're actually paying

ProGuides pricing in South African Rand (ZAR) is not publicly listed on their main website or app store pages. Pricing is typically displayed inside your account dashboard or on the app store page where you first subscribed. Your exact charge appears on your bank statement and in your subscription confirmation email.

Finding your subscription details

To verify what plan you're on and what you're paying, check the following locations in order of priority:

1. Your ProGuides account dashboard under "Billing" or "Subscription".
2. Your Apple ID, Google Play, or bank statement for the exact charge amount.
3. Your confirmation email from the initial purchase.
4. Contact ProGuides support if you cannot locate your billing details.

If you've been charged but cannot identify your plan, that's a red flag. Document the charge and contact ProGuides support immediately.

Common mistakes people make when cancelling ProGuides

We understand the frustration-many south african consumers have cancelled subscriptions only to find themselves charged again

The most frequent mistake is assuming the app uninstall equals cancellation. It doesn't. You delete the app, feel relief, and then six weeks later a charge appears on your statement. By then, your subscription has renewed multiple times.

Another common error is cancelling in the wrong place. If you subscribed via Google Play but try to cancel within the ProGuides website, your subscription remains active because Google Play still owns the billing relationship.

Warning: Do not ignore cancellation confirmation emails. If you cancel but never receive a confirmation, your cancellation may not have processed. Log back in immediately and verify the subscription is gone.

Other traps to avoid

• Cancelling the payment method instead of the subscription (your bank may decline future charges, but ProGuides' system may still mark you as "suspended" rather than "cancelled", and you'll lose access to your account data).
• Cancelling during a "free trial" without realising the trial ended and billing began. Read your confirmation email carefully to confirm the trial end date.
• Not saving your cancellation confirmation. If a dispute arises, Stopee recommends you have proof that you cancelled on a specific date.
• Waiting until the day of billing to cancel. If you cancel on day 30 of a 30-day cycle, you may still be charged; cancel a few days earlier to be safe.

Your cancellation checklist for ProGuides

Use this step-by-step checklist to ensure a clean cancellation

What real users say about ProGuides

Positive experiences and when ProGuides works well

Players who stick with ProGuides often praise the quality of coaching, particularly for League of Legends and Rocket League enthusiasts. Users report that coaches are responsive, personable, and provide actionable feedback on gameplay. The recorded video library is frequently cited as helpful for learning mechanics and strategies independently.

South African gamers specifically appreciate that ProGuides accepts international payment methods and doesn't impose regional restrictions on content, making it accessible across the country.

Where users report frustration

The most common complaint is billing clarity. Users report surprise charges when promotional periods end or when they thought they'd cancelled but the subscription renewed. Some players also mention that coaching availability can be limited for specific games or skill levels, leading to cancellations after a trial period.

A smaller group reports that refund requests are denied, with ProGuides offering account credits instead of cash reimbursement. This is a key reason many South African consumers turn to Stopee for guidance on navigating cancellation and escalation.

Contact information and how to reach ProGuides

Where to send a cancellation request

If you cannot cancel through the platform itself and need to contact ProGuides directly, use these channels:

• Email support: Contact ProGuides' customer support team via the website contact form or email (check the ProGuides website footer for the current support email).
• In-app support: Many users can open a support ticket directly within the ProGuides app under "Help" or "Support".
• Request in writing: Send a cancellation request by email, clearly stating your account email, subscription plan, and your request to cancel effective immediately. Ask for a cancellation confirmation in response.

Pro tip: When emailing, use the subject line: "Cancellation Request - [Your Account Email]". This ensures your request is routed to the correct department and cannot be overlooked.

Escalation: how to dispute a ProGuides charge with your bank

If ProGuides refuses to cancel or continues billing after you've cancelled, contact your South African bank immediately:

1. Call your bank's dispute department (number on the back of your card).
2. Explain that you cancelled ProGuides but were charged again.
3. Provide your cancellation confirmation screenshot or email.
4. Request a chargeback or dispute reversal.
5. Your bank will investigate within 30 days and notify you of the outcome.

In most cases, South African banks rule in your favour when you provide proof of cancellation and ongoing unauthorised charges.

Final thoughts: taking control of your subscriptions

Cancelling ProGuides should be straightforward, but the process varies depending on where you subscribed. The key is to act deliberately: identify your subscription location, follow the platform-specific steps, and document your confirmation immediately. Do not rely on app deletion or payment method cancellation-those shortcuts leave your subscription alive and your account vulnerable to unexpected charges.

At Stopee, we've helped thousands of South African consumers regain control of their subscriptions by understanding their rights, knowing where to escalate, and preparing for every step. Whether you're cancelling because you've outgrown ProGuides, your finances have shifted, or the service simply isn't delivering value, Stopee remains your trusted resource for transparent, empowering guidance through the entire cancellation journey. Your money, your choice, and your control matter-always.