Manage Proguides

How to cancel proguides in singapore and recover your money

Understanding proguides and why you might want to leave

Proguides is a gaming education platform that delivers video tutorials, strategic guides and one-on-one coaching for competitive games like League of Legends and Rocket League. The service operates on a subscription model, and you can purchase through the Proguides website, Apple App Store or Google Play Store.

If you've signed up and realise the content isn't meeting your needs, or you simply want to stop the recurring charges, you're not alone. At Stopee, we've helped thousands of gamers cancel their Proguides subscriptions without unnecessary delays or complications. This guide walks you through every cancellation method available in Singapore, your consumer rights, and how to recover refunds if you're entitled to them.

How proguides delivers its service

Proguides content and coaching are delivered through the Proguides website and mobile applications. Importantly, when you purchase through Apple's App Store or Google Play Store, those platforms handle your subscription management and billing independently of Proguides. This means your cancellation process changes depending on where you bought your plan.

Understanding this distinction is critical: cancelling the app itself does not cancel your subscription. You must cancel through the platform where you made your purchase, or directly with Proguides if you subscribed on their website.

Who should cancel proguides

You might choose to cancel if the coaching quality doesn't match your skill level, you prefer free learning resources, you want to trial a competing platform, or you've simply reached your learning goals. Whatever your reason, your consumer rights remain the same, and you have clear pathways to stop billing immediately.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when purchasing digital services, including gaming subscriptions.

What the law says about subscriptions

Under the Consumer Protection (Fair Trading) Act, services like Proguides must be delivered with due care and skill. If Proguides fails to deliver coaching or content of satisfactory quality, or if billing continues after you've cancelled, you have grounds to dispute the charges.

Additionally, if Proguides uses unfair contract terms-such as making cancellation deliberately difficult or hiding refund policies-you can report this conduct to the Consumers Association of Singapore (CASE). CASE operates a free mediation service and can escalate complaints to the Competition and Consumer Commission of Singapore (CCCS) if needed.

Your right to cancel and seek refunds

You have the right to cancel your subscription at any time. While Proguides does not publish a formal 14-day cooling-off period for digital services, you may still claim a refund if:

• The service was not delivered as promised
• You were charged without authorisation or after you requested cancellation
• You purchased through Apple or Google, both of which offer refund discretion under their own policies

If Proguides refuses a legitimate refund claim, you can escalate to CASE or file a dispute with your credit card provider or digital wallet.

How to cancel proguides based on where you subscribed

Your cancellation steps depend on your purchase platform. Follow the method that matches where you signed up.

Cancel proguides if you subscribed via the apple app store (iOS)

If you purchased Proguides through your iPhone or iPad, Apple manages your subscription and billing. Proguides cannot cancel App Store subscriptions for you, so you must initiate cancellation directly on your Apple device.

1. Open the Settings app on your iOS device
2. Tap your Apple ID at the top of the screen
3. Select Subscriptions
4. Find Proguides in your active subscriptions list
5. Tap Proguides
6. Select Cancel Subscription or Turn Off Free Trial
7. Confirm the cancellation by tapping Confirm

Pro tip: After you cancel, you'll retain access until the end of your current billing cycle. Apple will send you a confirmation email within minutes-save this for your records in case disputes arise later.

Cancel proguides if you subscribed via google play store (Android)

Google Play subscriptions are managed through your Google account. Like Apple, Google handles all billing independently, and Proguides cannot process cancellations on their behalf.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top-right corner
3. Select Payments and subscriptions
4. Tap Subscriptions
5. Find and tap Proguides
6. Select Cancel subscription
7. Follow the prompts and confirm cancellation

Alternatively, you can manage your Google Play subscriptions online by visiting play.google.com, logging in, navigating to Subscriptions, selecting Proguides, and clicking Cancel.

Pro tip: Cancelling via the web portal (play.google.com) is often faster and gives you a record you can screenshot and download for your cancellation documentation.

Cancel proguides if you subscribed directly on the proguides website

If you signed up and paid directly through Proguides' website using a credit card or digital wallet, you must log into your account to cancel your subscription.

1. Visit the Proguides website and log into your account
2. Navigate to your Account or Profile section
3. Select Billing, Subscription or Payment Methods
4. Locate your active subscription and select Cancel or Manage Subscription
5. Follow the cancellation prompts and confirm

Warning: Some services hide the cancel button or require you to fill out a feedback form before cancelling. If you cannot find the cancellation option, proceed immediately to contact Proguides support using the methods listed below.

Cancel proguides if you cannot locate the self-service option

If you've tried self-service cancellation and hit a dead end, contact Proguides directly. They provide multiple support channels, though not all are equally responsive.

1. Email support@proguides.com with your full name, account email, and a clear request to cancel your subscription
2. Use the support form on the Proguides website (typically found on their Subscriptions or Help page)
3. Use the on-site chat pop-up if available on their website during business hours
4. Save all correspondence, including timestamps, for your records

Pro tip: Email is the most reliable method because you receive a paper trail. Specify that you want cancellation confirmed in writing within 48 hours. If Proguides does not respond or refuses to cancel, escalate to CASE (contact details at the end of this guide).

Warning: Proguides does not accept cancellations by phone or text message. Simply deleting the app or clearing your payment method does not stop billing-you must formally cancel through one of the methods above.

What happens to your proguides account after cancellation

Cancelling your subscription triggers a series of changes to your access and data. Understanding these outcomes helps you plan your next steps and verify that cancellation was successful.

Your access after cancellation

After you cancel, you retain access to Proguides content and coaching until the end of your paid billing period. If you cancelled on 15 October and your next renewal was due 31 October, you have access through 31 October at 11:59 PM. On 1 November, your account is downgraded to free tier (if available) or access is locked entirely.

Automatic renewals stop at the next scheduled billing date. You will not be charged again if your cancellation was processed successfully. Pro tip: Check your payment method's transaction history 5-7 days after your renewal date to confirm no further charges appear.

Your account and saved data

Proguides typically retains your account indefinitely, even after cancellation. Your saved guides, progress, watchlist and settings remain stored on their servers unless you request deletion. This means you can reactivate your account by simply resubscribing, and your history will be restored.

If you want complete removal of your personal data, email support@proguides.com with a formal data deletion request. Keep copies of your request and any confirmations you receive. Under Singapore's Personal Data Protection Act (PDPA), Proguides must delete your data within a reasonable timeframe (usually 30 days), though they may retain anonymised usage statistics.

Refund policies and what you need to know

Refunds are the most frustrating aspect of cancelling Proguides, and understanding your actual entitlements versus company practice is essential.

Proguides' official refund stance

Proguides does not publish a formal, consumer-facing refund policy. This is a significant red flag. Across multiple user forums and dispute platforms, including DoNotPay and Reddit, the consistent pattern is that refunds are rarely granted. When customers request refunds, Proguides typically responds with one of three outcomes:

• Outright refusal with a claim that subscriptions are non-refundable
• Conversion of the refund to account credit (which you cannot spend outside Proguides)
• Silence, followed by no response after multiple follow-ups

Warning: Do not assume that because Proguides refuses a refund on their terms, you have no recourse. You do, and we explain this below.

Refunds when you purchased through apple or google

If you subscribed via Apple App Store or Google Play, refund decisions are made by Apple or Google, not Proguides. Both platforms retain discretion to issue refunds within specific conditions:

• Apple: Offers refunds on digital services up to 14 days after purchase, or if the app malfunctions. Request refunds through your account settings or by contacting Apple Support directly.
• Google: Allows refunds up to 48 hours after purchase. After this window, refunds are at Google's discretion if the service quality is substantially poor.

To request a refund from Apple, go to Settings > [Your Name] > Media & Purchases > Account Settings, find the Proguides charge, and select Report a Problem. For Google Play refunds, open the Play Store, navigate to your purchases, select Proguides, and tap Report a Problem.

Refunds when you subscribed directly on proguides' website

Direct-to-Proguides subscriptions have the lowest refund success rate. Proguides operates on a strict non-refund model for its own website payments. However, your credit card provider or digital wallet (PayPal, Apple Pay, Google Pay) may override Proguides' decision if you file a dispute and provide evidence of non-delivery or false advertising.

If Proguides refuses your refund request, contact your credit card issuer or digital payment provider and file a chargeback or dispute. Provide your cancellation confirmation and explain that you were charged despite requesting cancellation or that the service quality was below advertised standards. Your bank has authority to reverse fraudulent or unauthorised charges independently of Proguides' refusal.

Proguides subscription plans and current pricing

Understanding the plans you may be paying for helps you assess whether the cost justifies continued subscription or if cancellation is the right choice.

Pro tip: Prices vary slightly depending on your regional App Store pricing, promotional discounts, and GST or other taxes applied at purchase. Approximate SGD conversions are based on USD pricing; check your actual invoice for exact charges.

If you were billed for an annual plan and did not authorise this charge, this is grounds for an immediate refund. Many users report unexpected annual charges after their monthly trial ended. Contact Proguides and your payment provider immediately if this happened to you.

Common mistakes when cancelling proguides

Cancelling a subscription sounds straightforward, but many people accidentally extend their billing cycle or leave access open to future charges. Here are the mistakes we see most often at Stopee, and how to avoid them.

Mistake 1: deleting the app instead of cancelling the subscription

This is the most costly error. Uninstalling Proguides from your device does absolutely nothing to stop billing. Your subscription remains active on Apple, Google or Proguides' systems, and you'll be charged again at your next renewal date. You must explicitly cancel the subscription through the platform where you purchased it.

Mistake 2: cancelling too close to your renewal date

If your renewal is scheduled for 31 October and you cancel on 30 October at 11 PM, you may still be charged on 31 October if the system processes renewals before midnight. Cancel at least 24-48 hours before your renewal date to ensure the charge does not go through. Check your most recent invoice to confirm your exact renewal date.

Mistake 3: not saving your cancellation confirmation

After you cancel, you receive a confirmation email or in-app notification. Save this. Screenshot it, download it, email it to yourself-do whatever it takes to preserve proof. If Proguides or your payment provider disputes your cancellation later, this confirmation is your evidence.

Mistake 4: assuming silence means cancellation

If you email Proguides support and receive no reply within 48 hours, do not assume your request was processed. Follow up immediately. Contact your payment provider or platform (Apple/Google) directly and ask for confirmation that the subscription is cancelled on their end. Do not wait until you are charged again to investigate.

Mistake 5: not checking for hidden auto-renewal clauses

Some subscriptions feature auto-renewal buried in the terms and conditions. Before cancelling, review your account settings to ensure no auto-renewal toggles are left enabled. If you see "Auto-renew: On" after you've cancelled, contact support-this is a sign the cancellation did not process correctly.

How to verify your cancellation was successful

Confirmation of cancellation is not always instantaneous, and silence does not guarantee success. Here's how to verify that your Proguides subscription is genuinely ended.

• Check your email for a cancellation confirmation from Proguides, Apple or Google within 24 hours
• Log back into your account and verify that the active subscription no longer appears in your billing section
• Wait until 2-3 days past your renewal date and check your payment method's transaction history-no new charge should appear
• If charges do appear after cancellation, immediately dispute them with your payment provider and escalate to CASE

Pro tip: Add a calendar reminder for 5 days after your expected renewal date. This gives you time to catch erroneous charges before they compound and before disputing them becomes harder.

When to escalate your cancellation to authorities

If Proguides refuses to cancel, continues charging after you've cancelled, or denies a legitimate refund, you have escalation options that go beyond contacting the company directly.

Filing a complaint with the consumers association of singapore (CASE)

CASE is Singapore's primary consumer dispute resolution body. If Proguides has treated you unfairly-such as refusing cancellation, charging after you cancelled, or deploying deceptive contract terms-you can file a complaint.

• Visit case.org.sg or call 6100 0315
• Provide your account details, cancellation requests, payment records and any correspondence with Proguides
• CASE will attempt mediation; if Proguides still refuses to comply, the case can escalate to the Competition and Consumer Commission of Singapore (CCCS)
• CASE mediation is free, and the process typically resolves within 4-8 weeks

Disputing charges with your payment provider

Your credit card issuer, bank or digital wallet provider has the authority to reverse unauthorized or disputed charges. File a dispute or chargeback claim if:

• You were charged after submitting a cancellation request
• You were charged without authorisation
• Proguides misrepresented the service quality and you requested a refund that was denied

Most payment providers respond within 30-60 days and often rule in your favour if you provide documentation (cancellation confirmations, emails to support, transaction records).

Escalating to the competition and consumer commission of singapore (CCCS)

The CCCS handles systemic unfair trading practices. If you discover that Proguides systematically refuses cancellations or uses dark patterns to hide the cancellation button, you can file a formal complaint with the CCCS. This typically happens after CASE mediation fails or if the violation is widespread.

A final checklist before and after you cancel

Use this checklist to ensure you've covered all bases and reduced the risk of being charged after cancellation.

Your next steps and getting help from stopee

Cancelling Proguides should be straightforward, but when companies use dark patterns or unhelpful refund policies, the process becomes stressful. That's where Stopee comes in.

Stopee (stopee.com) specialises in helping Singapore consumers cancel unwanted subscriptions and recover refunds. Our guides cover every major platform and service, and our team knows exactly which escalation paths work when companies resist. Whether you're cancelling Proguides, a fitness app, a streaming service or any other recurring charge, Stopee has helped thousands of consumers cancel quickly and recover money they thought was lost.

Visit Stopee for personalised cancellation guidance, template dispute letters, and real-time support if you hit any roadblocks. Your refund may be closer than you think, and Stopee is here to ensure you don't leave money on the table.

Contact information and resources

Proguides support

Email: support@proguides.com

Website: Proguides.com (check your account billing section for support form and live chat)

Consumer protection authorities in singapore

Consumers Association of Singapore (CASE)
Telephone: 6100 0315
Website: case.org.sg
Email: feedback@case.org.sg

Competition and Consumer Commission of Singapore (CCCS)
Telephone: 6325 8355
Website: cccs.gov.sg
Address: 8 Shenton Way, #16-01, Singapore 068811

Personal Data Protection Act (PDPA) queries
Personal Data Protection Commission (PDPC)
Website: pdpc.gov.sg

Payment provider dispute channels

For chargebacks or payment disputes, contact your credit card issuer, bank or digital wallet provider (Apple, Google, PayPal, Grab Pay, etc.) directly. Most provide dispute submission through their apps or websites within 24-48 hours of noticing an unauthorised charge.

Cancelling your Proguides subscription is a right you hold as a consumer in Singapore. Whether you cancel through Apple, Google or Proguides directly, keep records, follow up promptly, and escalate to authorities if the company refuses to cooperate. Stopee has guided thousands of consumers through this exact process and recovered refunds that companies initially denied. Your next step is clear: cancel today, verify tomorrow, and reach out to Stopee if you need backup.