Manage Les Mills

How to cancel les mills in india: your complete guide to stopping LES mILLS+ and claiming your consumer rights

What you need to know about les mills before you cancel

Les Mills is a global fitness brand that delivers instructor-led workout classes through its streaming platform, LES MILLS+, available across India and worldwide.

The service lets you stream or download thousands of recorded fitness classes to your phone, tablet, web browser or smart TV. You can subscribe directly through the Les Mills website or app, or you may access LES MILLS+ through a partner gym, studio or reseller in India.

How les mills billing works in india

Your billing arrangement depends entirely on where you signed up. If you subscribed directly on the Les Mills website or through the mobile app (Apple App Store or Google Play), Les Mills handles your payment and renewal. If you joined through a gym or fitness centre that resells LES MILLS+, your gym handles billing-and that's where you must cancel.

This matters because cancellation rules, trial periods and refund eligibility vary by payment channel. Stopee helps consumers understand these nuances to avoid accidental charges or lost refunds.

The trial period trap

New subscribers typically receive a free 14-day trial before being charged. Many consumers forget this deadline and lose money unnecessarily. You must cancel at least 24 hours before your trial expires if you want to avoid the first charge entirely.

Your consumer rights under indian law

As an Indian consumer, you're protected by the Consumer Protection Act, 2019, which gives you specific rights when cancelling digital services like LES MILLS+.

Key protections that apply to you

Under Section 6 of the Consumer Protection Act, 2019, you have the right to seek cancellation and refund if the service fails to deliver what was promised. If Les Mills breaches its contract-for example, by continuing to charge you after you cancelled, or denying access during a paid period-you have grounds to escalate your complaint.

Additionally, under Section 2(7) of the Act, a "service" explicitly includes digital offerings like LES MILLS+. This means you can file a complaint with the Consumer Disputes Redressal Commission (CDRC) in your state if Les Mills refuses reasonable refund claims or blocks your cancellation request.

Stopee advises keeping screenshots of all cancellation confirmations and billing statements as proof of your actions. If Les Mills disputes your cancellation claim, these records become your strongest evidence in a consumer dispute.

When you can demand a refund

If you cancelled correctly within the 14-day trial period and were still charged, you have a clear right to demand a refund. Similarly, if Les Mills continued to bill you after you successfully cancelled, the company must refund every charge after your cancellation date. The Consumer Protection Act supports your claim in both scenarios.

If Les Mills refuses, file a formal complaint with your state's Consumer Disputes Redressal Commission. You will not need a lawyer for claims under ₹1 lakh.

How to cancel les mills: step-by-step by platform

Your cancellation method depends on where you subscribed-the process differs significantly between direct, Apple, Google Play and gym partner channels.

Cancel a direct les mills subscription via the website

If you subscribed through lesmillsondemand.com or the LES MILLS+ standalone app, follow these steps to cancel immediately.

1. Visit the Les Mills website (lesmillsondemand.com) and log into your account with your email and password.
   • If you've forgotten your password, click "Forgot password" and reset it before proceeding.
2. Navigate to your account menu (usually labelled "My Account" or "Account Settings").
   • This is typically found in the top-right corner of the website after you log in.
3. Look for "Subscription Details," "My Subscriptions" or "Billing" and click to open it.
   • You'll see your current plan, renewal date and billing amount here.
4. Find the button or link that says "Cancel Subscription" and click it.
   • Les Mills may ask you why you're cancelling. You can skip this or provide brief feedback.
5. Follow the on-screen confirmation prompts and accept the cancellation.
   • The website will display a confirmation message or email confirmation shortly after.
6. Take a screenshot of your confirmation page immediately and forward the email confirmation to your personal email address for your records.
   • Pro tip: Save this confirmation as proof if billing issues arise later.

What happens next: Your access continues until the end of your current paid billing period. You will not be charged again after that date. Automatic renewal stops immediately.

Cancel your les mills subscription on apple app store (iPhone or iPad)

If you subscribed to LES MILLS+ through the Apple App Store, Apple handles your billing and you must cancel through Apple settings, not through the Les Mills app.

1. Open the Settings app on your iPhone or iPad.
   • This is the grey gear icon on your home screen.
2. Tap your Apple ID at the top of the Settings menu.
   • You'll see your name and profile picture here.
3. Select "Subscriptions" from the menu that appears.
   • This shows all active app subscriptions on your Apple account.
4. Find "LES MILLS+" in the list and tap it to open subscription details.
   • If you don't see it, scroll down or search within the Subscriptions menu.
5. Tap "Cancel Subscription" and confirm your choice when prompted.
   • Apple will ask you to confirm; tap again to finalise the cancellation.
6. Take a screenshot showing the subscription as "Cancelled" or "Expires [date]" for your records.
   • Warning: Simply deleting the app does not cancel your subscription. You must follow these exact steps or you'll continue to be charged.

What happens next: Apple stops billing you at the end of your current billing cycle. Your access to LES MILLS+ continues until that date.

Cancel your les mills subscription on google play (Android)

If you subscribed through the Google Play Store on an Android phone or tablet, Google manages your billing and you must cancel through Google Play settings.

1. Open the Google Play Store app on your Android device.
   • Look for the multicoloured Play Store icon on your home screen.
2. Tap your profile icon in the top-right corner and select "Payments and subscriptions."
   • This icon looks like a circle with your initials or profile picture.
3. Choose "Subscriptions" from the menu.
   • You'll see a list of all active subscriptions linked to your Google account.
4. Tap "LES MILLS+" to open your subscription details.
   • Make sure you select the correct subscription if you have multiple active.
5. Tap "Cancel subscription" and confirm when prompted.
   • Google will ask for final confirmation; tap to proceed.
6. Screenshot your confirmation and note the cancellation effective date.
   • Pro tip: Alternatively, open the LES MILLS+ app, go to Profile, then Settings, then My Account, then Subscriptions, and select Cancel-this produces the same result.

What happens next: Google stops charging you when your current billing period ends. You retain access to LES MILLS+ until that date arrives.

Cancel if you subscribed through a gym or partner

If you joined LES MILLS+ through a gym, fitness studio or other reseller, neither Les Mills nor Stopee can cancel your subscription for you. Your gym partner controls your account and billing.

1. Find your gym's cancellation policy by checking your membership welcome email or visiting their website.
   • Search for terms like "cancel," "membership," or "billing."
2. Contact your gym's membership team or customer service directly-by phone, email or in person.
   • Provide your membership number and confirm you wish to cancel LES MILLS+ access.
3. Ask the gym for written cancellation confirmation via email.
   • Warning: Verbal cancellations are easy to dispute. Always request written confirmation.
4. Save this email and check your account 2-3 days later to confirm cancellation took effect.
   • If you're still charged, escalate immediately with your gym and Stopee documentation of your cancellation request.

Will les mills refund you after cancellation

Refund eligibility depends on when you cancel and whether you're in the trial period or a paid term.

Refunds during the trial period

If you cancel within your 14-day free trial and cancel at least 24 hours before the trial ends, you should not be charged when the trial expires. No payment means no need for a refund. However, if Les Mills charged you despite your timely trial cancellation, you have a right to demand a refund under the Consumer Protection Act, 2019.

Pro tip: Cancel on day 12 or 13 of your trial to be absolutely safe. Stopee recommends not waiting until day 13 evening, as timezone differences and system delays can sometimes process charges before your cancellation takes effect.

Refunds after paying for a plan

Once your paid subscription period begins, Les Mills does not typically offer refunds or pro-rata (partial) refunds. However, this policy has exceptions: if Les Mills fails to deliver the service (the app crashes repeatedly, you lose access without cause), or if the company breaches its contract, you may demand a refund.

Under the Consumer Protection Act, 2019, if a digital service fails to meet the standard of quality or performance promised, you can file a complaint seeking refund or replacement. Les Mills handles these refund requests case by case.

How to request a refund from les mills

1. Email Les Mills support at the address or contact form on their website with the subject "Refund Request-[Your Membership Number]."
   • Include your cancellation date, reason for requesting a refund, and dates of any service failures.
2. Attach screenshots of your cancellation confirmation and any evidence of service failure (crash logs, access denial dates, etc.).
   • Be specific: vague complaints are easy to deny.
3. Request confirmation that your email was received and ask for an expected response timeline.
   • Most companies respond within 7-10 business days in India.
4. If Les Mills refuses to refund and you believe the refusal violates your consumer rights, escalate to the Consumer Disputes Redressal Commission in your state.
   • Stopee can help you understand your next steps if you reach this point.

What happens to your data after cancellation

Cancelling your LES MILLS+ subscription does not automatically delete your account or personal data.

Your account and activity history

Les Mills retains your account details, workout history and profile data even after cancellation, in line with their privacy policy and the legal requirements they follow. If you wish to delete your account entirely, you must make a separate data deletion request to their support team.

Send a written request to Les Mills support asking for full account deletion under applicable data protection regulations. Include your full name, email address and membership number. The company typically processes these requests within 30 days.

Opting out of marketing communications

After cancellation, you may still receive marketing emails from Les Mills. You can unsubscribe by clicking the "Unsubscribe" link in any marketing email, or by contacting support and requesting removal from their mailing list. Under India's regulations, Les Mills must honour this request within a few days.

Common cancellation mistakes and how to avoid them

Cancelling is simple, but mistakes cost money-especially around trial periods and payment channels.

Mistake 1: assuming you cancelled by deleting the app

You might feel certain you've cancelled after deleting the LES MILLS+ app from your phone, but deleting the app does nothing to stop your subscription or billing. Your subscription remains active on Apple, Google Play or Les Mills' servers and continues to renew. The app is just a tool to access the service; the subscription lives elsewhere.

Fix: Always cancel through your account settings (website, Apple ID, or Google Play), not by deleting the app.

Mistake 2: cancelling too late in the trial

If you cancel on the very last day of your 14-day trial but do not cancel at least 24 hours before the trial ends, you risk being charged anyway. System delays, timezone confusion or processing backlogs can cause your cancellation to register after your payment has already been deducted.

Fix: Cancel on day 12 of your trial. This gives you a full safety margin and ensures Stopee-recommended best practices are followed.

Mistake 3: forgetting which payment channel you used

If you can't remember whether you subscribed directly, via Apple, Google Play or through a gym, you may cancel in the wrong place-and your subscription stays active. You'll look for a "Cancel" button in your email, the Les Mills website, the app, and nowhere. Your account then renews automatically.

Fix: Check your bank or credit card statement. The merchant name (Les Mills, Apple, Google or your gym name) reveals where you subscribed. Then cancel there.

Mistake 4: not keeping cancellation proof

If you cancel but don't screenshot or save your confirmation, and Les Mills charges you anyway, you have no evidence that you actually cancelled. The company can simply deny receiving your cancellation request.

Fix: Screenshot every cancellation confirmation page and forward your confirmation email to yourself. Stopee recommends keeping these files in a dedicated folder on your computer or phone for 6-12 months after cancellation.

Les mills cancellation checklist

Use this step-by-step checklist to ensure your cancellation is complete and your account is safe.

Pricing and refund comparison for les mills in india

Understanding pricing helps you assess whether early cancellation costs money or saves it.

Note: Prices and plans fluctuate. Always verify current pricing on the Les Mills website before subscribing. Annual plans appear to offer better value but commit you to a longer term-cancel quickly if you're unsure.

Should you cancel les mills or stay subscribed

Consider these factors before you cancel.

Reasons to cancel les mills

• You don't use the app regularly or have fallen out of the fitness habit.
• The class selection no longer matches your interests or fitness level.
• You're juggling multiple subscriptions (other fitness apps, gym memberships) and want to consolidate and save.
• Financial hardship has made the monthly cost unsustainable.
• You've found a cheaper or better alternative that suits your needs.
• You're concerned about privacy or data practices.

Reasons to keep les mills

• You use workouts multiple times per week and see results.
• The app's class variety and instructor quality justify the cost.
• Your gym membership already includes access and you use it regularly.
• You're on an annual plan and cancellation now would forfeit the remaining term (unless you're entitled to a refund under consumer law).

How to escalate if les mills refuses to cancel

Rare as it is, occasionally a company makes cancellation deliberately difficult. If you've followed the steps above but still face problems, escalate formally.

Step 1: formal written request

Email Les Mills support at their official support address with the subject line "Formal Cancellation Request-Urgent." Include your full name, account email, membership number, the date you first requested cancellation, and a clear statement that you wish to cancel effective immediately. Ask for written confirmation within 5 business days.

Step 2: escalate to the consumer disputes redressal commission

If Les Mills ignores your formal request or refuses cancellation without valid reason, file a complaint with the Consumer Disputes Redressal Commission in your state. You do not need a lawyer for claims under ₹1 lakh. Stopee recommends using the online portal (www.edakling.com) to file your complaint, which is faster and documents everything automatically.

Include copies of your cancellation emails, proof of payment, and a description of how Les Mills' refusal to cancel has harmed you (unwanted charges, stress, etc.). The CDRC typically rules within 30-90 days.

Your account and personal data after cancellation

After you cancel, your access ends but your data doesn't disappear automatically.

What happens to your fitness history and profile

Your workout history, completed classes and fitness metrics remain on Les Mills' servers after cancellation unless you request deletion. If you re-subscribe in the future, that data returns. If privacy is a concern, request full account deletion in writing-Les Mills processes these within 30 days under data protection principles.

Marketing emails and communication

Cancellation does not automatically remove you from Les Mills' marketing email list. Unsubscribe by clicking the link in any marketing email, or email support requesting removal from all promotional communications. Les Mills must comply within a few business days under Indian regulations.

Les mills cancellation summary and support

Cancelling your Les Mills subscription is straightforward if you follow the right steps for your specific payment channel-whether you subscribed directly, via Apple, Google Play or through a gym partner. Your consumer rights under the Indian Consumer Protection Act, 2019 protect you if Les Mills charges you after cancellation, denies a legitimate refund, or blocks your cancellation request.

Always cancel at least 24 hours before your trial ends, save every confirmation, and escalate to the Consumer Disputes Redressal Commission if Les Mills refuses to refund or cancel. Stopee has helped thousands of consumers cancel subscriptions like Les Mills and recover unwanted charges. If you need further guidance, our resources at Stopee (stopee.com) include templates for formal cancellation requests, complaint letters to the CDRC, and a checklist to protect your account.

Where to contact les mills in india

Les Mills operates through its registered office in India. For cancellation or billing support, contact their help centre at support.lesmillsondemand.com. Response times typically range from 5-10 business days. For complaints, escalate to the state Consumer Disputes Redressal Commission or contact Stopee for guidance on next steps.

Keep your cancellation proof and reach out to Stopee if you encounter delays, unwanted charges or disputes with Les Mills after cancelling. We're here to empower you to reclaim control of your subscriptions and your money.