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Cancel Les Mills: The Right Way
How to cancel les mills+ in singapore: step-by-step guide and your consumer rights
Why you might cancel les mills+ and what to expect
Les Mills+ is a subscription fitness service that streams instructor-led workouts like BODYPUMP, BODYCOMBAT and Pilates directly to your home or gym. You access it through the Les Mills website, Apple App Store, Google Play, or via a gym partner. If you've decided the service no longer fits your fitness goals or budget, cancelling is straightforward, but the timing and method matter. This guide walks you through exactly how to cancel, what happens next, and your legal protections under Singapore consumer law.
When cancellation makes sense
You might cancel Les Mills+ for several reasons: you've found a cheaper fitness alternative, you prefer in-person classes, you lack time to use the platform, or you're tightening your budget. Whatever your reason, Stopee encourages you to cancel before your next renewal date to avoid unwanted charges. If you subscribed via a free trial and want to exit before charges apply, cancelling early is essential.
What you keep after cancellation
When you cancel, you retain access to Les Mills+ until the end of your current paid billing period. After that date, your account access stops and no further charges will be taken. Your account data, saved workouts and profile settings typically remain stored, so if you return later, your history may still be there. Stopee recommends taking screenshots of any saved routines or progress you want to preserve.
Les mills+ pricing and subscription plans in singapore
Understanding your pricing plan helps you time your cancellation correctly and identify potential refund windows.
| Plan type | Billing cycle | Typical cost (SGD) | Best for |
|---|---|---|---|
| Monthly subscription | Monthly | SGD 12-14 | Short-term commitments; easiest to cancel |
| Annual subscription | Once per year | SGD 99-119 | Long-term users; better value if you commit |
| Free trial (new users) | 14 days free, then paid | Free initially | Testing the service before full commitment |
| Gym-partner subscription | Varies by gym | Bundled pricing | Users with gym membership; cancel with gym directly |
Pro tip: Check your last receipt or subscription confirmation email to confirm your billing date. Cancel before that date arrives to stop the next charge.
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act protects your right to cancel subscriptions fairly. Here's what you need to know.
Legal protections for subscription cancellation
Under Singapore law, consumers have the right to cancel distance contracts (including online subscriptions) within 14 days of purchase, provided you meet certain conditions. If Les Mills+ fails to clearly display cancellation terms before you pay, or if the service is not delivered as described, you may have grounds for a refund or dispute. Stopee advises you to save all confirmation emails, screenshots of the service description, and proof of payment as evidence if you need to escalate a complaint.
Your escalation path if les mills refuses to cancel
If Les Mills+ refuses to process your cancellation or disputes a refund claim, you can escalate to the Consumers Association of Singapore (CASE) or file a complaint with the Competition and Consumer Commission of Singapore (CCCS). Neither should charge you for this service. Document all communication: emails, chat transcripts, and cancellation attempt dates. Stopee has helped thousands of consumers document their disputes and use consumer authority contacts to resolve billing issues.
How to cancel les mills+ by platform
Your cancellation method depends on where you originally purchased the subscription. Choose your platform below and follow the exact steps.
Cancel via the les mills website (lesmillsplus.com)
If you subscribed directly on the Les Mills website and pay Les Mills directly, use this method.
- Open your web browser and go to lesmillsplus.com
- Log in using your email and password
- If you forgot your password, use the "Forgot Password" link and reset it via email
- Navigate to My Account from the main menu or user icon (top right)
- Select Subscription Details or Billing
- Click Cancel Subscription and confirm your choice
- You may see a retention offer; you can dismiss it
- Screenshot the confirmation message showing cancellation was successful
- Check your email for a cancellation confirmation within 1-2 hours
Warning: Web cancellations only stop future renewals. Your access continues until the end of the current billing period. You will not receive an instant refund for the period already paid.
Cancel via apple app store (iPhone or iPad)
If you subscribe through the Apple App Store, Apple processes your billing and you must cancel through Apple, not directly with Les Mills.
- Open the Settings app on your iPhone or iPad
- Tap your name at the top of the screen
- Select Subscriptions
- Find and tap LES MILLS+ in the list
- Tap Cancel Subscription at the bottom of the screen
- Read any final offers; you can decline them
- Confirm cancellation when prompted
- You should see a message confirming the cancellation and your access end date
- Save a screenshot of this confirmation
Pro tip: If you cannot find the LES MILLS+ subscription in the App Store settings, try cancelling from within the LES MILLS+ app itself: open the app, navigate to Profile > Settings > My Account > Subscriptions, then select Cancel.
Cancel via google play store (Android)
Android users subscribe through Google Play, and Google handles your billing. You cancel through Google Play or the LES MILLS+ app.
- Open the Google Play Store app on your Android device
- Tap your profile icon (top right)
- Select Payments and subscriptions
- Tap Subscriptions
- Find and tap LES MILLS+
- Tap Cancel subscription and confirm
- Google will show your access end date
- Screenshot this confirmation
Alternatively, open the LES MILLS+ app and go to Profile > Settings > My Account > Subscriptions > Cancel Subscription to complete the same process within the app.
Cancel if you subscribed through a gym or partner
If you purchased your Les Mills+ subscription through a partner gym, fitness club, or third-party reseller, you must contact that provider directly. Les Mills cannot cancel subscriptions managed by partners.
- Find your original subscription confirmation email or receipt
- Identify the gym or reseller name
- Note any membership or subscription reference number
- Contact the gym or reseller directly via phone, email, or their website
- Request cancellation of your Les Mills+ add-on or bundle
- Ask for a cancellation confirmation email
- Verify that cancellation has been processed by checking your next billing date
Warning: Do not cancel the subscription on your own device if it is billed through a partner. Cancelling via the app or Apple/Google may not stop the partner's charges, leaving you with duplicate billing. Always cancel with the partner first.
What happens after you cancel les mills+
Cancellation is just the beginning. Understanding what comes next prevents confusion and billing surprises.
Immediate after cancellation
You keep full access to all Les Mills+ content and features until the end of your current paid billing period. Your account remains active; no content is removed the moment you hit cancel. This means you have time to export or screenshot any saved workouts, notes, or progress data you want to preserve. Stopee recommends doing this within 24-48 hours of cancelling, just to be safe.
At the end of your billing period
On the final day of your paid access, your account will be locked. You will no longer be able to stream workouts or log in. No new charge will appear on your credit card or payment method after this date, provided cancellation was successful.
Can you reactivate or resubscribe?
Yes. You can resubscribe to Les Mills+ at any time using the same platform where you cancelled. Your account data and saved history may still be accessible, depending on how long it has been. If more than a year has passed, Les Mills may have archived your account, and you may lose saved progress. Contact Les Mills support if you need to recover old data before resubscribing.
Refund policies and what you can claim
Understanding Les Mills' refund rules helps you know whether you have a realistic claim for money back.
Standard refund policy
Les Mills does not offer pro-rata refunds for partial months. If you cancel mid-month, you do not receive a refund for the unused days. Cancellation stops future billing only; it does not reverse charges you have already paid. This is their standard policy for all direct subscribers (non-partner).
Refund for free trial period cancellations
If you are a new customer using a free 14-day trial, you must cancel at least 24 hours before the trial ends to avoid being charged for the first paid month. If the charge goes through despite your cancellation attempt, Les Mills may issue a refund for that first month if you contact them within 7 days of the unwanted charge. Pro tip: Set a phone reminder for day 13 of your trial so you cancel in time.
Equipment and merchandise refunds
If you purchased physical products (resistance bands, water bottles, or other SMART TECH merchandise) from Les Mills Asia Pacific, you have a 14-day return window for unused and unopened items. This is separate from your subscription refund policy. Items must be in original packaging and condition.
When to escalate a refund complaint
If Les Mills charged you twice, billed you after cancellation, or refused a legitimate refund claim, document everything and contact CASE (Consumers Association of Singapore). You may reference Singapore's Consumer Protection (Fair Trading) Act, which gives you grounds to dispute unfair billing practices. Stopee advises keeping all bank statements, emails, and screenshots as evidence.
Common mistakes when cancelling les mills+
Many cancellations fail or cause confusion because people skip a step or misunderstand the platform rules. Here are the traps to avoid.
Mistake 1: cancelling in the app but forgetting to confirm
Some platforms show a cancellation screen but require you to confirm via email. If you do not receive a confirmation email within 2 hours of initiating cancellation, log back in and check your subscription status. Do not assume you are cancelled until you see a confirmation message or email.
Mistake 2: cancelling on your device if you subscribed through a partner gym
If a gym bills you for Les Mills, cancelling the subscription on your phone will not stop the gym's charges. You must contact the gym directly. Stopee has seen customers accidentally create double charges by cancelling on-device while the gym continued billing.
Mistake 3: not saving your access end date
When you cancel, Les Mills tells you exactly when your access ends. If you do not screenshot or note this date, you may think you still have access after your access has actually ended, leading to confusion. Write it down or take a photo immediately.
Mistake 4: expecting an instant refund for the current month
Cancellation stops future charges, not current ones. You are not entitled to a refund for the month you cancelled in, even if you cancelled on day 1. The exception is the free trial period (cancel before it ends to avoid the first charge).
Mistake 5: not checking your statement after cancellation
Verify that no charge appears on your credit card or bank statement on or after your access end date. If a charge does appear, contact Les Mills support immediately with your cancellation confirmation email and ask for a reversal. Stopee recommends setting a calendar reminder to check your statement 2-3 days after your supposed cancellation takes effect.
Cancellation checklist for les mills+
Use this checklist to ensure you cancel correctly and protect yourself from billing errors.
| Step | Action | Status |
|---|---|---|
| 1 | Find your subscription source (website, App Store, Google Play, or gym) | ☐ Done |
| 2 | Log in to the correct platform and navigate to subscription settings | ☐ Done |
| 3 | Click "Cancel Subscription" and confirm your choice | ☐ Done |
| 4 | Screenshot the cancellation confirmation message and your access end date | ☐ Done |
| 5 | Save the confirmation email from Les Mills or your payment platform | ☐ Done |
| 6 | Set a reminder for 2-3 days after your access end date to check your bank statement | ☐ Done |
Should you keep or cancel les mills+?
Before you cancel, consider whether the service truly does not fit your life or whether a quick break might work better.
Reasons to keep les mills+
- You use classes 3+ times per week and enjoy the variety
- The monthly cost (SGD 12-14) is comparable to one in-person fitness class
- You travel frequently and value on-demand access
- You are currently in a free trial and curious to explore more classes
Reasons to cancel les mills+
- You have not logged in for 30+ days
- You prefer live classes or personal training and do not use recorded content
- You can find the same classes free on YouTube or another streaming service
- Your budget does not allow for this subscription right now
- You have a gym membership that already includes Les Mills classes
If you are on the fence, consider pausing rather than cancelling. Contact Les Mills support to ask about a temporary hold or break in your subscription. However, this is not always available, and you may need to cancel and resubscribe later if breaks are not offered.
Stopee's final checklist and contact information
Cancelling Les Mills+ is simple once you know your platform and follow the right steps. Stopee has guided thousands of Singapore consumers through fitness subscription cancellations and helped them avoid unexpected charges. Use the steps above, save your confirmation, and check your bank statement a few days later to confirm success.
Key takeaways
- Cancel on the same platform where you subscribed (website, App Store, Google Play, or gym partner)
- Cancellation stops future billing but does not refund the current month
- You keep access until the end of your paid billing period
- Save your cancellation confirmation and access end date immediately
- Verify no charge appears on your statement after your access ends
- If Les Mills refuses to process your cancellation or charges you incorrectly, escalate to CASE
If you need help or wish to escalate
Stopee has provided contact information below for formal correspondence or appeals:
Les Mills support email: Visit the Les Mills support portal at support.lesmillsondemand.com to submit your cancellation request or dispute in writing. Include your confirmation screenshot and the date you initiated cancellation.
Consumer authority escalation (Singapore): If Les Mills refuses to honour your cancellation or wrongly charges you after cancellation, contact the Consumers Association of Singapore (CASE) at www.case.org.sg or call 1800-6100-6 (toll-free). You can also lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS) at www.cccs.gov.sg.
Stopee's mission is to empower you with clear, step-by-step guidance for every subscription cancellation. Whether you are cancelling Les Mills+, pausing your fitness journey, or seeking a refund, you deserve transparent information and control over your money. Stopee stands with you every step of the way.