Manage Les Mills On Demand

How to cancel les mills on demand in singapore and reclaim your fitness freedom

What les mills on demand is and why you might want to cancel

Les Mills On Demand (also called Les Mills+) is a subscription streaming fitness service that delivers instructor-led workout classes directly to your home. You access everything on-demand across web browsers, mobile apps and smart devices - meaning you can exercise whenever suits your schedule, whether that's early morning or late evening.

The service spans multiple formats: HIIT classes for quick bursts of intensity, strength training to build muscle, cardio workouts for endurance, and yoga sessions for flexibility and mindfulness. Each class runs between 30 and 55 minutes, led by certified Les Mills instructors.

But a fitness subscription isn't right for everyone. You might cancel because you've returned to a gym, prefer in-person training, found a cheaper alternative, or simply aren't using the service enough to justify the cost. Whatever your reason, Stopee is here to walk you through the cancellation process step by step.

Where les mills on demand operates

Les Mills On Demand is available globally, including Singapore. However, how you purchased your subscription directly affects how you cancel it. You may have signed up through the official Les Mills website, via Apple's App Store, through Google Play Store, or via a gym or fitness club partner. Each purchase method requires a different cancellation approach, which is why understanding where you subscribed matters before you take action.

Your consumer rights when cancelling fitness subscriptions in singapore

What the consumer protection (Fair trading) act means for you

Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel digital subscriptions. Under this law, subscription services must be transparent about renewal terms, charges and cancellation methods. If Les Mills On Demand fails to make cancellation clear or deliberately hides the cancellation option, you have grounds to escalate a complaint to the Consumers Association of Singapore.

You have the right to cancel without penalty once you understand the full terms. If you were charged after cancellation, or if the service failed to honor your cancellation request within a reasonable timeframe, you can request a refund under consumer protection principles.

Your trial period protection

Les Mills On Demand offers a 14-day free trial. Singapore's consumer protection framework requires the company to honor trial cancellations clearly and without hidden fees. You must cancel at least 24 hours before your trial period ends to avoid being charged. After the trial ends and you're charged, your consumer rights shift - which is why timing your cancellation correctly matters so much.

How to cancel les mills on demand by platform

Cancel through the official les mills website

If you subscribed directly via the Les Mills+ website (not through an app store or gym partner), follow these steps to cancel your account immediately.

1. Visit the Les Mills On Demand website and sign in using your email and password.
   • If you've forgotten your password, use the "Forgot Password" link to reset it before proceeding.
2. Navigate to your account dashboard and locate the "My Account" or "Account Settings" section.
   • This is typically in the top-right corner of your screen, beneath your profile name or avatar.
3. Click on "Subscription Details" or "Manage Subscription".
   • This section displays your current plan, billing date and renewal information.
4. Select the "Cancel Subscription" button.
   • You may see a retention offer or survey asking why you're leaving - these are optional to complete.
5. Follow the on-screen prompts to confirm your cancellation.
   • You'll receive a confirmation email within 24 hours. Keep this email as proof of cancellation.
6. Verify that your subscription status now shows "Cancelled" in your account.
   • Return to "Subscription Details" after 10 minutes to confirm the change has processed.

Pro tip: Cancel at least three business days before your next renewal date to avoid being charged again. If you're charged after cancellation, Stopee recommends documenting the cancellation confirmation email and contacting Les Mills support immediately.

Cancel through apple app store (iOS)

If you subscribed to Les Mills+ via your Apple device, you manage the subscription through Apple's ecosystem, not directly with Les Mills.

1. Open the App Store app on your iPhone, iPad or Mac.
   • Do not open the Les Mills+ app itself - you cannot cancel from within the app.
2. Tap your profile icon in the top-right corner.
   • On Mac, go to the Account menu at the top of the screen.
3. Select "Subscriptions" from the menu.
   • This shows all active and paused subscriptions linked to your Apple ID.
4. Find "LES MILLS+" or "Les Mills On Demand" in your subscriptions list and tap it.
   • If you don't see it, scroll down or use the search function.
5. Tap "Cancel Subscription" or "Edit Subscription" followed by "Cancel".
   • You may see prompts offering discounts - these are retention tactics and are entirely optional.
6. Confirm your cancellation by following the final prompt.
   • You'll receive a confirmation notification in the App Store. Your access will continue until the end of your current billing period.

Warning: Apple processes all billing and refunds through Apple's system, not Les Mills. If you believe you're owed a refund, you must contact Apple directly, not Les Mills support.

Cancel through google play store (Android)

Android users who subscribed via Google Play Store manage their subscription through Google's platform.

1. Open the Google Play Store app on your Android device.
   • Ensure you're logged into the correct Google account linked to your Les Mills subscription.
2. Tap the profile icon in the top-right corner.
   • This is usually a circular icon with your name or initials.
3. Select "Payments and subscriptions" from the menu.
   • Swipe left or scroll to find this option if it's not immediately visible.
4. Tap "Subscriptions" to view all active subscriptions.
   • Your subscriptions are listed alphabetically.
5. Find and tap "LES MILLS+" or "Les Mills On Demand".
   • You'll see your billing status and renewal date on this screen.
6. Tap "Cancel Subscription" at the bottom of the screen.
   • Answer any optional questions about your experience - these don't affect your cancellation.
7. Confirm your cancellation in the final popup.
   • Google will send you a confirmation email to the address associated with your account.

Pro tip: Google Play subscriptions renew on the same day each month. Cancel at least two days before that date to avoid an unexpected charge, as processing delays can happen.

Cancel if you subscribed through a gym or fitness club

If you signed up for Les Mills+ through a gym membership or fitness club partner (such as a boutique studio offering bundled access), you cannot cancel directly with Les Mills. The gym or club partner manages your subscription.

1. Contact your gym or fitness club directly via phone, email or in-person visit.
   • Explain that you want to cancel your Les Mills On Demand subscription.
2. Ask the gym staff to confirm they will cancel your Les Mills access and provide written confirmation.
   • Request an email confirmation showing the cancellation date and time.
3. Verify in your Les Mills account (if you have login access) that your subscription status has changed to "Cancelled" within 24 hours.
   • If it hasn't, follow up with the gym again and provide your Les Mills account email address.
4. If the gym fails to cancel, contact Les Mills support directly with proof that you asked the gym to cancel.
   • Stopee recommends having this conversation in writing (email) so you have evidence of your request.

Warning: Les Mills cannot cancel gym-managed subscriptions on your behalf, even if you provide them with your account details. You must go through the gym. If the gym refuses or goes silent, escalate to the Consumers Association of Singapore.

What happens after you cancel les mills on demand

Your access timeline after cancellation

Cancelling Les Mills On Demand doesn't cut you off immediately. You retain access to all classes and features until the end of your current paid billing period. This means if you cancel on the 10th of the month but your renewal date is the 25th, you can still stream classes every day until the 24th at midnight.

If you're on a free trial and cancel, your access stops at the trial end date - typically 14 days from sign-up. You won't be charged, and your account will simply expire.

What happens to your account and billing history

Cancellation stops all future automatic renewals and charges. However, it does not delete your account or erase your past billing history. Your payment records remain on your account indefinitely, and you can view them anytime by signing in.

If you subscribed via Apple or Google, those companies retain billing records on their systems, not Les Mills. Your receipt will appear in your Apple or Google account, not your Les Mills inbox.

Pro tip: Save or screenshot your cancellation confirmation email for your records. This becomes essential proof if a dispute arises later or if you're accidentally charged again.

Will you get a refund when you cancel?

Les mills on demand's refund policy explained

Les Mills On Demand generally does not offer refunds for subscriptions once the payment has processed. Cancellation prevents future charges but does not reverse past payments. This is the industry standard for fitness streaming services globally.

If you cancel mid-month, you lose access to unused days. Les Mills does not prorate refunds based on remaining days in your billing period - you've already paid for the full month, and cancellation simply stops the next renewal.

When you might qualify for an exception

Refunds are possible under these specific circumstances:

• Within 24 hours of a trial charge: If you cancelled your 14-day free trial correctly but were still charged, Les Mills may refund that charge if you contact support within 48 hours.
• Duplicate or unauthorized charges: If you were charged twice in one billing period or notice charges you didn't authorize, you have grounds to request a refund under consumer protection law.
• App store refunds: If you subscribed via Apple or Google, those companies offer a 48-hour refund window on all app purchases and subscriptions. Contact Apple or Google directly to request a refund - they have separate refund policies from Les Mills.
• Service failure: If Les Mills failed to provide the service you paid for (prolonged downtime, no access despite active subscription), you may have grounds for a partial refund under the Consumer Protection (Fair Trading) Act.

To request a refund, contact Les Mills support directly with proof of your charge (a screenshot of your receipt or billing statement). Be specific about why you believe a refund applies. Stopee recommends remaining calm and factual in your communication - emotional language weakens your case.

Common cancellation traps and how to avoid them

Mistakes that cost you money

Cancelling a subscription might seem simple, but small errors lead to unwanted charges and frustration. Understanding what goes wrong helps you protect yourself.

The biggest mistake is cancelling only the app without cancelling the actual subscription. Deleting the Les Mills+ app from your phone does nothing - the subscription stays active, and you'll be charged on your renewal date. You must formally cancel the subscription through the account settings or app store, not just uninstall the app.

A second common trap is missing the 24-hour deadline on free trials. Your trial ends on day 14 at 11:59 PM. If you cancel at midnight on day 15, you've already been charged. Mark your calendar three days before the trial ends and cancel early to be safe.

A third mistake happens when you subscribed through multiple platforms. Some users sign up both on the website and via Apple, thinking they're the same subscription. They cancel only the website version and keep paying through Apple. Check all three platforms (Les Mills website, Apple App Store, Google Play Store) to confirm you don't have duplicate active subscriptions.

Pro tip: Stopee recommends taking a screenshot of your "Subscription Details" page before cancelling. This creates a timestamped record showing you had an active, paid subscription that you intentionally cancelled.

Your cancellation checklist for les mills on demand

Les mills on demand pricing in singapore

Current subscription costs and plan options

Les Mills On Demand pricing in Singapore varies depending on whether you access it directly or via a partner. Below is a summary of verified SGD pricing options available in the Singapore market.

Prices on the Les Mills website don't always display in SGD publicly - you may need to add a payment method or change your region settings to see Singapore-specific rates. Stopee recommends checking during sign-up to confirm exact costs before committing.

Why you should cancel if you're not using it

Signs it's time to stop paying

Fitness subscriptions rely on inertia: you forget they exist, and the charges quietly renew each month. If you haven't attended a live or on-demand class in more than two weeks, or you keep saying "I'll start next month," it's time to cancel and reclaim that money.

The average Singapore fitness subscription costs between S$20 and S$30 monthly. Over a year, that's S$240-S$360 spent on a service you're not using. Even if you rejoin later, cancelling now and restarting when you're genuinely committed is financially smarter than paying for months of unused access.

You might also cancel because you've found a cheaper platform, returned to a gym, or prefer live in-person classes. Whatever your reason, Stopee empowers you to cancel without guilt. Your money, your choice.

How stopee has helped thousands cancel subscriptions like yours

Fitness subscriptions, streaming services, software tools - they all follow the same pattern. Companies make cancellation deliberately hard, hoping you'll give up and keep paying. Stopee cuts through that frustration by giving you clear, step-by-step cancellation guides for services across Singapore and beyond.

We've guided thousands of consumers through cancellations just like yours. Whether your issue is a hidden cancellation button, charges after you thought you'd cancelled, or confusion about where to find your subscription settings, Stopee provides the practical, no-nonsense support you deserve.

If Les Mills On Demand doesn't honour your cancellation, or if you're charged again after cancelling, Stopee recommends contacting the Consumers Association of Singapore. They have the authority to investigate complaints and compel refunds if the company is in breach of consumer protection law.

Your subscription is your money. Cancel with confidence, keep your cancellation proof, and know that Stopee is here to help you navigate the cancellation process every step of the way.

Contact information for les mills support and escalation

Les mills on demand support

If you encounter issues cancelling or believe you've been incorrectly charged after cancellation, contact Les Mills support:

• Official support portal: support.lesmillsondemand.com - includes live chat, email and FAQ resources.
• Support email: Available through the support portal; response time is typically 24-48 business hours.
• In-app support: Open the Les Mills+ app, go to "Settings" > "Help" or "Support", and submit a ticket directly.

Consumer protection escalation in singapore

If Les Mills fails to resolve your complaint, escalate to the Consumers Association of Singapore:

• Website: www.case.org.sg
• Phone: +65 6100 0315
• Email: complaint@case.org.sg
• Address: 170 Clemenceau Avenue, Singapore 239922

The Consumers Association of Singapore investigates complaints about unfair trading practices, hidden fees and service failures. They can compel refunds if the company is in breach of the Consumer Protection (Fair Trading) Act. Provide them with your cancellation confirmation email and any proof of unauthorised charges.

Stopee emphasizes: you have rights as a consumer. Use them. If a company ignores your cancellation request or charges you unfairly, formal complaints work. Don't let frustration stop you from getting the outcome you deserve.