Manage Les Mills

How to cancel les mills+ in south africa and protect your rights

What is les mills+ and why you might want to cancel

Les Mills+ is a subscription fitness platform that streams live and on-demand workout classes to your phone, tablet, or smart TV. The service includes access to thousands of fitness programmes, challenges and downloadable sessions designed to fit different fitness levels and goals.

You may be considering cancellation for several reasons: you've achieved your fitness goals, the cost no longer fits your budget, you prefer in-person classes at your local gym, or you've simply found a service that works better for your lifestyle. Whatever your reason, Stopee is here to guide you through the cancellation process clearly and protect your interests as a South African consumer.

Available plans and pricing in south africa

Les Mills+ offers flexible subscription options in South African Rand (ZAR). Understanding what you're paying for helps you make an informed decision about whether cancellation is right for you.

If you've signed up for a free 14-day trial, cancellation before the trial period ends is crucial to avoid automatic billing. Many consumers miss this deadline, so mark your calendar now if you're still in the trial phase.

Where you can cancel from

Les Mills+ subscriptions are sold through multiple channels in South Africa: directly via the Les Mills website, through the Apple App Store, via Google Play, or bundled through your gym or fitness reseller. The cancellation method you use depends entirely on where you purchased your subscription. Stopee recommends checking your last email receipt or bank statement to confirm your purchase point before you start the cancellation process.

Your consumer rights when cancelling a fitness subscription

South Africa's Consumer Protection Act (2008) grants you significant rights when cancelling any subscription service, including Les Mills+. Understanding these protections empowers you to cancel with confidence.

What the consumer protection act says about fitness subscriptions

Under the Consumer Protection Act, you have the right to cancel a subscription contract within 14 calendar days of purchase without penalty or reason (known as the "cooling-off period"). This applies even if you've already used the service during the trial.

After the initial 14-day period, you can still cancel, but Les Mills may enforce its standard cancellation terms: access continues until the end of your paid billing cycle, with no pro-rata refunds issued. However, if you discover any billing error or unauthorised charge, you have grounds to dispute it under consumer law.

Most importantly, Les Mills must provide you with clear cancellation instructions and must not use dark patterns (confusing buttons, hidden opt-outs, or repeated upsells) to discourage you from leaving. If the company makes cancellation deliberately difficult, you can escalate to the National Consumer Commission (NCC) in South Africa.

When to escalate your complaint

If Les Mills refuses to process your cancellation, charges you after you've cancelled, or continues billing without your consent, you have the right to lodge a formal complaint with the National Consumer Commission. Stopee recommends gathering screenshots, bank statements, and email confirmations of your cancellation request before escalating. The NCC can investigate unfair billing practices and compel refunds if necessary.

How to cancel les mills+ step by step

The cancellation process differs depending on where you bought your subscription. Follow the steps that match your purchase point.

Cancel via the les mills website

If you purchased directly from Les Mills or via their website portal, this is the most straightforward cancellation route.

1. Visit lesmillsplus.com and log into your account using your email and password.
   • If you've forgotten your password, use the "Forgot Password" link to reset it.
2. Navigate to My Account or Account Settings (usually found in the top-right menu).
   • Look for a "Subscription" or "Billing" tab.
3. Select "Subscription Details" or "Manage Subscription".
   • You'll see your current plan, renewal date, and payment method.
4. Click "Cancel Subscription" and confirm your decision on the next screen.
   • Les Mills may ask why you're leaving; you can skip this or provide feedback. Your answer does not affect cancellation.
5. You'll receive an on-screen confirmation and a follow-up email. Save this email as proof of cancellation.
   • Pro tip: Take a screenshot of the confirmation message in case you need evidence later.
6. Your access remains active until the end of your current paid period. You will not be charged again.
   • Warning: Do not assume you're cancelled just because you've clicked a button. Always wait for the confirmation email.

Cancel via the apple app store (iOS)

If you subscribed to Les Mills+ through your iPhone or iPad, you must cancel through Apple's system, not through the app itself.

1. On your iPhone or iPad, open the Settings app.
   • Do not open the Les Mills+ app first.
2. Tap your name or Apple ID at the top of the Settings screen.
   • You may need to scroll down to find this option.
3. Select "Subscriptions".
   • This shows all active subscriptions billed through your Apple account.
4. Find and tap "Les Mills+" in the subscriptions list.
   • If you don't see it here, your subscription may have been purchased elsewhere (check your email receipt).
5. Tap "Cancel Subscription" or "Edit Subscription" and then "Cancel".
   • Apple will ask you to confirm; tap "Confirm Cancellation".
6. You'll see "Subscription Cancelled" on the screen. Apple will also send you a cancellation confirmation email to your Apple ID email address.
   • Pro tip: Screenshot the confirmation screen immediately; Apple sometimes displays this screen briefly.
7. Your access to Les Mills+ continues until the end of your billing period. Apple handles refunds and renewal, not Les Mills.
   • If you need to request a refund (within 48 hours of purchase), you must do this through Apple, not Les Mills.

Cancel via google play (Android)

If you subscribed on an Android phone or tablet, cancellation happens through the Google Play Store.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top-right corner.
2. Select "Payments and subscriptions" or "Manage subscriptions".
   • The exact wording varies depending on your Android version.
3. Tap "Subscriptions".
   • You'll see a list of all active subscriptions billed to your Google account.
4. Find "Les Mills+" and tap it.
   • The subscription details page will open.
5. Tap "Cancel Subscription".
   • Google Play will ask you to confirm. You may also see a retention offer (discount or free trial extension). You can dismiss this and proceed with cancellation.
6. Tap "Yes, cancel" to finalize.
   • Google Play will display a confirmation message and send you an email.
7. Your Les Mills+ access remains active until your billing period ends. Google Play stops the renewal; you will not be charged after the current cycle.
   • Warning: If you cancel inside the Google Play app rather than through Play Store settings, the cancellation may not process correctly. Always use the Play Store app or website.

Cancel if you subscribed through a gym or reseller

If your Les Mills+ subscription came as part of a gym membership, personal training package, or through a fitness reseller, you must cancel directly with that provider. Les Mills cannot cancel these subscriptions on your behalf.

1. Check your gym contract, welcome email, or membership confirmation for cancellation instructions.
   • Many gyms require written notice or in-person cancellation.
2. Contact your gym's membership office or customer service team and request Les Mills+ cancellation.
   • Ask them to confirm the cancellation date and send you written confirmation.
3. Check that the Les Mills+ subscription is listed separately on your gym invoice.
   • If it's bundled into your gym membership fee, cancelling Les Mills alone may not be possible; you may need to adjust your membership tier instead.
4. Request a cancellation confirmation email and save it.
   • Pro tip: Ask your gym to provide the cancellation date in writing so you have proof if billing disputes arise later.
5. Monitor your next billing statement to confirm the charge has stopped.
   • If you're still charged after cancellation, contact your gym immediately and escalate to Stopee or the NCC if needed.

What happens after you cancel les mills+

Cancellation is complete, but understanding what comes next prevents unwanted surprises and protects your access to content during your final billing period.

Your access and content after cancellation

Once you cancel, you retain full access to Les Mills+ classes, programmes, and downloads until the end of your paid billing period. You can continue to use the service, download sessions for offline viewing, and access all features you had before. Access does not cut off immediately; the service simply stops renewing after your current cycle ends.

After your final billing period expires, you will no longer be able to log in or access any content. Any downloaded sessions may remain on your device, but you will not be able to stream live classes or access new workout programmes.

Automatic renewal and billing

Cancellation immediately stops automatic renewal. Your credit card, debit card, or mobile payment method will not be charged again after your current billing cycle ends. If you've cancelled via Apple or Google Play, those platforms handle the renewal block; you do not need to contact your bank.

Check your account settings one week before your expected access end date to confirm the cancellation has taken effect. If you're charged after cancellation, contact Les Mills support or Stopee immediately with your cancellation confirmation email and bank statement.

Your account data and workout history

Les Mills retains your account information, purchase history, and workout records according to its privacy policy. You can request deletion of your personal data under South Africa's POPIA (Protection of Personal Information Act), but your payment history may be retained for accounting purposes. Contact Les Mills support to request account deletion or data export if you wish.

Refund policy: what to expect

Les Mills+ does not offer refunds once a subscription is purchased. Understanding this policy and the exceptions helps you avoid disappointment and identify when you may have grounds to claim a refund.

Standard refund policy

Les Mills states clearly that subscriptions are non-refundable. This means if you cancel midway through your billing cycle, you receive no pro-rata (partial) refund for unused time. For example, if you cancel on Day 15 of a 30-day cycle, you lose access to the remaining 15 days of service without compensation.

This policy is common among subscription fitness platforms and is enforceable under South African law as long as the terms are disclosed clearly before purchase. However, the Consumer Protection Act's 14-day cooling-off period provides an exception.

Your right to a refund within 14 days

If you purchased Les Mills+ and cancel within 14 calendar days of your first charge, you are entitled to a full refund under the Consumer Protection Act, even if you've used the service. This applies to all purchase channels: direct subscription, Apple App Store, Google Play, or gym partnership.

To claim this refund, contact Les Mills support in writing with your order confirmation, payment receipt, and a statement that you're within the 14-day cooling-off period. Include your account email and subscription start date. Send this to the support email listed on the Les Mills website.

Pro tip: If Les Mills refuses a cooling-off refund, escalate to the National Consumer Commission. You have strong legal grounds, and the NCC takes these cases seriously.

Billing errors and unauthorised charges

If you discover an error in your billing (duplicate charge, wrong amount, or charge after cancellation), you have grounds to dispute it. Gather your evidence: cancelled subscription confirmation, bank statements showing the charge, and any communication from Les Mills. Contact Stopee for guidance on disputing the charge with your bank or reporting it to the NCC.

Under South African consumer law, companies must refund unauthorised or erroneous charges within a reasonable timeframe, typically 30 days. If Les Mills does not cooperate, your bank can initiate a chargeback on your behalf.

Common mistakes people make when cancelling

Cancellation can go wrong if you miss a few key details. Stopee has seen thousands of consumers experience preventable problems, and we want to help you avoid them.

Mistake 1: cancelling inside the app instead of through account settings

Many people open the Les Mills+ app and look for a "Cancel" button in the menu. This approach often fails because the app does not include a direct cancellation function. Instead, cancellation requests submitted through the app may be delayed, lost, or not processed at all.

Always cancel through the official channels: the Les Mills website account settings, Apple Settings (for iOS), or Google Play Store settings (for Android). These are the only methods that guarantee processing.

Mistake 2: missing the 14-day cooling-off deadline

If you purchase and then decide to cancel within the first 14 days, you are entitled to a refund. However, many consumers do not realise this deadline exists and assume they've accepted the non-refundable policy. If you're still within 14 days, act immediately and request your refund in writing with the cooling-off period language.

Mistake 3: forgetting to cancel a free trial before it converts

Les Mills offers new customers a 14-day free trial. If you do not cancel before the trial ends, your payment method is automatically charged. Set a phone reminder for Day 12 of your trial to cancel on time. Many people assume the trial is truly free and forget to cancel; this is one of the most common complaints Stopee hears.

Mistake 4: not keeping cancellation confirmation proof

Without written proof of cancellation, you have no evidence if billing continues or if disputes arise. Always save your cancellation confirmation email, screenshot the confirmation screen, and note the cancellation date. Keep these records for at least six months after cancellation.

Mistake 5: assuming cancellation is complete without checking

Always verify your cancellation was processed by checking your account one week after you cancelled. Log back in and confirm your subscription status shows "Cancelled" or "Not Active". If you see "Active" or a renewal date, your cancellation did not go through and you need to try again immediately.

How stopee helps you cancel confidently

Stopee is South Africa's leading consumer advocacy platform dedicated to helping people navigate subscription cancellations and protect their consumer rights. Our team at Stopee understands the frustration of unwanted charges, hidden renewal clauses, and confusing cancellation processes. That's why we provide step-by-step guides, legal support, and escalation pathways for every major subscription service.

If you encounter problems cancelling Les Mills+, Stopee offers tools to help you dispute charges, file complaints with the National Consumer Commission, and recover unauthorised payments. Our track record shows that Stopee has helped thousands of consumers cancel subscriptions successfully and reclaim refunds owed to them.

Visit Stopee.com to report your cancellation issue, access templates for formal complaints, and connect with our community of South African consumers sharing their experiences.

Cancellation checklist and next steps

Use this checklist to ensure your cancellation is complete and protected.

• ☐ Identify where you purchased Les Mills+ (website, Apple, Google Play, or gym)
• ☐ Check the purchase date and confirm if you're within the 14-day cooling-off period
• ☐ Note your subscription start date and next billing date
• ☐ Follow the cancellation steps for your purchase channel (website, app store, or gym)
• ☐ Receive and save the cancellation confirmation email
• ☐ Screenshot the on-screen confirmation message
• ☐ Set a reminder to check your account status one week after cancellation
• ☐ Monitor your bank statement for the final charge (which should occur on your original renewal date)
• ☐ Verify no charges appear after the final billing period ends
• ☐ If charged after cancellation, gather evidence and contact Les Mills support with your confirmation proof
• ☐ If Les Mills refuses to refund, file a complaint with the National Consumer Commission

Summary: taking control of your subscription

Cancelling Les Mills+ is straightforward when you follow the correct process for your purchase channel and keep proof of your cancellation. South African consumer law protects you with a 14-day cooling-off right, the right to dispute billing errors, and access to the National Consumer Commission if the company refuses to cooperate.

Remember: Les Mills+ access continues until the end of your paid period, automatic renewal stops immediately upon cancellation, and you will not be charged again. If anything goes wrong, you have recourse through consumer law and regulatory bodies.

For clear, step-by-step support and expert guidance whenever you cancel any subscription in South Africa, Stopee.com is your trusted resource. Stopee has helped thousands of consumers navigate cancellation, dispute unfair charges, and understand their rights. Visit Stopee today to start your cancellation journey with confidence.