Manage Apollo

How to cancel apollo health and wellness services in india

What apollo offers and why you might cancel

Apollo is India's largest integrated health and wellness platform, connecting you to teleconsultations, diagnostic bookings, medicine deliveries and premium subscription features through the Apollo 24|7 web and mobile apps. You access clinics, labs and pharmacies across the Apollo group ecosystem-all designed to make healthcare convenient and centralised.

That said, cancelling Apollo services is common and legitimate. You might cancel because your subscription fees aren't delivering value, you've found a cheaper alternative, your health needs have changed, or you simply want to reduce monthly expenses. At Stopee, we understand that cancellation shouldn't be a maze; this guide walks you through every platform and policy so you stay in control.

Services you can cancel on apollo

Apollo 24|7 subscriptions (recurring membership plans that unlock premium features), individual appointments (scheduled consultations or in-person visits), diagnostic test bookings (lab sample collections and test slots), medicine and product orders (pharmacy deliveries), and clinic health check packages (bundled wellness screening programmes). Each service type follows slightly different cancellation rules and timelines, which Stopee covers in detail below.

Your consumer rights and protections in india

Cancellation and refund rights in India are protected under the Consumer Protection Act, 2019, and e-commerce rules established by the Department of Consumer Affairs. You have the right to cancel most digital services and receive a refund without penalty within a reasonable period-typically 14 days from purchase-if the service is defective or misrepresented.

Key consumer protections for health services

Under the Consumer Protection Act, health service providers must disclose all charges upfront, honour cancellation requests within specified timelines, and process refunds without unreasonable delay. If Apollo refuses your refund or ignores your cancellation request beyond 30 days, you can escalate to your state Consumer Disputes Redressal Commission. Stopee recommends keeping all payment receipts and email confirmations as evidence.

Pro tip: Document every cancellation request with screenshots and email timestamps. If Apollo delays your refund beyond 30 working days, mention the Consumer Protection Act in your follow-up email-companies respond faster when consumer law is cited.

What to do if apollo refuses your cancellation

File a formal complaint with the National Consumer Helpline (1800-11-4000, toll-free) or your state Consumer Disputes Redressal Commission. You can also contact the Reserve Bank of India (RBI) Integrated Ombudsman Scheme if the refund involves a payment dispute. Stopee has helped thousands of consumers escalate unresolved cancellations through these channels.

How to cancel apollo subscriptions and bookings

Cancellation methods vary depending on where and how you subscribed-directly via Apollo 24|7, Apple App Store, or Google Play Store. Below are step-by-step instructions for each method.

Cancelling directly via apollo 24|7 app or website

This is the fastest route if you subscribed through Apollo's own platform. Your subscription will terminate at the end of your current billing cycle, and auto-renewal will stop immediately.

1. Open the Apollo 24|7 app or visit the Apollo 247 website and log in with your registered email and password.
   • If you've forgotten your password, tap "Forgot Password?" and reset via email or mobile OTP.
2. Tap your profile icon (usually bottom right or top left menu) and select "My Subscriptions" or "Manage Plans."
   • On web, this appears under "Account Settings" or "My Profile."
3. Locate your active subscription plan in the list.
   • If you have multiple subscriptions (e.g., Apollo Pro + Apollo Health Plus), each will be listed separately.
4. Tap or click "Cancel Subscription" next to the plan you want to cancel.
   • Apollo may ask your reason for cancellation-answering this is optional but helps them improve.
5. Review the confirmation message: it will state when your access ends (typically end of current billing cycle).
   • Warning: Some plans end access immediately; others grant access until the next renewal date. Check the confirmation screen carefully.
6. Confirm your cancellation by tapping "Yes, Cancel" or the final confirmation button.
   • You'll receive an email confirmation within minutes. Save this as proof.

Cancelling via apple app store (iOS)

If you subscribed via Apple's in-app subscription system, Apollo cannot cancel on your behalf. You must manage this through your Apple ID settings directly.

1. On your iPhone or iPad, open the Settings app and tap your Apple ID profile (at the top).
2. Select "Subscriptions."
3. Find "Apollo 24|7" or "Apollo" in the list and tap it.
4. Tap "Cancel Subscription."
   • Apple may offer a discount to keep you subscribed; you can ignore this if you're sure about cancelling.
5. Confirm cancellation. Your subscription will end at the current renewal date; you retain access until then.
   • Save a screenshot of the cancellation confirmation for your records.

Pro tip: Apple processes refunds on a case-by-case basis. If you cancelled within 48 hours of purchase, contact Apple Support for a full refund. After 48 hours, you're typically not eligible, but you can request a one-time exception if you've never requested a refund before.

Cancelling via google play store (Android)

Similar to Apple, Google Play subscriptions must be cancelled through Google's own system, not Apollo's app.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon (top right) and select "Payments and subscriptions."
3. Tap "Subscriptions."
4. Select "Apollo 24|7" or the Apollo plan you want to cancel.
5. Tap "Cancel subscription" and confirm.
   • Your access continues until the next renewal date.

Google Play refunds follow similar rules to Apple: eligible within 48 hours of purchase, or by exception request if you've never claimed a refund before.

Cancelling individual appointments and diagnostic bookings

Appointments and diagnostic tests have separate cancellation policies from subscriptions.

1. Log into Apollo 24|7 and navigate to "My Bookings" or "Upcoming Appointments."
2. Select the appointment or test you want to cancel.
3. Tap "Cancel Booking" and confirm.
   • Most appointments can be cancelled up to 4-6 hours before the scheduled time; Apollo will show you the cancellation deadline on the booking page.
4. You'll see your refund eligibility status immediately. If eligible, the refund processes within 3-5 business days.
   • Warning: Cancellations made within the provider's notice period (usually 4-6 hours) may incur a cancellation charge (typically ₹100-500).

Cancelling medicine and product orders

Medicine orders have the tightest cancellation window.

1. Open your Apollo 24|7 app and go to "Order History" or "My Orders."
2. Find the medicine or product order you want to cancel.
   • You can only cancel orders in "Pending" or "Confirmed" status; once it shifts to "Out for Delivery," cancellation becomes a return request.
3. Tap "Cancel Order" if the button is available.
   • Cancellation must happen before the order leaves Apollo's warehouse, typically within 2 hours of placing the order.
4. Confirm, and your refund will return to your original payment method within 3-5 business days.

Warning: Once an order is marked "Out for Delivery," you cannot cancel; you must refuse delivery or initiate a return within 48 hours of receiving it.

What happens after you cancel

Understanding what changes after cancellation helps you avoid surprises and decide if cancellation is truly what you want.

Subscription access and auto-renewal

When you cancel a subscription through Apollo 24|7, auto-renewal stops immediately, even if your paid period hasn't ended. You'll retain access to subscriber-only features (such as consultation discounts or priority booking) until your current billing cycle closes. If you cancel via App Store or Google Play, access also continues until the renewal date unless the app provider grants an exception.

After your paid period ends, you lose access to premium features and revert to the free tier (if available). You can resubscribe at any time without penalty.

Your medical records and account data

Cancelling your subscription does not delete your account, medical history, or past records. Apollo retains your data according to its privacy policy, typically for 7 years or as mandated by healthcare regulations. If you want your data deleted, submit a formal data deletion request through the app's help section or email support@apollo247.com; Stopee recommends requesting confirmation of deletion in writing.

Booked appointments and tests

Cancelling your subscription does not automatically cancel scheduled appointments or tests. You must cancel each booking separately through "My Bookings." Conversely, cancelling a single appointment does not cancel your subscription.

Understanding apollo's pricing and plans

Apollo offers tiered subscription plans, one-time purchases, and pay-per-use services. Prices vary by region and occasional promotions, so treat the table below as approximate guidance.

Prices fluctuate based on promotions and regional variations. Always check the Apollo 24|7 app for current pricing before committing to a subscription. Stopee recommends comparing plans before purchase-cancellation is easy, but avoiding the wrong plan in the first place saves time.

Refunds and timelines after cancellation

Refund eligibility and speed depend on what you cancel. Here's the breakdown.

Subscription refunds

If you cancel a subscription within 14 days of purchase and have not used more than one consultation or service, Apollo processes refunds to your original payment method within 5-7 business days. After 14 days, you forfeit the unused portion of your subscription-this is Apollo's standard policy.

Exception: If Apollo's service was defective or misrepresented, consumer law allows you to claim a refund even after 14 days. Document the issue (e.g., app crashes, unavailable doctors) and cite the Consumer Protection Act in your refund request to Stopee's satisfaction.

Appointment and diagnostic test refunds

Cancellations made 4-6 hours before your scheduled slot are fully refunded within 3-5 business days. Cancellations made within the notice period incur a ₹100-₹500 charge deducted from your refund. No-shows forfeit the entire amount.

Medicine and product refunds

If you cancel before the order ships, you receive a full refund within 3-5 business days. If the package is delivered, you must initiate a return within 48 hours of receipt. Apollo refunds product returns 5-7 business days after inspecting the returned item.

Health check package refunds

Apollo's health check packages (in-person wellness screening) cannot be refunded if you cancel more than 2 days after payment. Cancellations within 2 days are refunded within 7-10 business days via NEFT (bank transfer). Check the specific clinic's cancellation policy for exact timelines.

Pro tip: If your refund doesn't arrive within the stated timeline, email support@apollo247.com with your order ID, payment screenshot, and the cancellation confirmation. Reference the Consumer Protection Act refund deadline (30 days maximum). Stopee has found that mentioning consumer law accelerates dormant refunds significantly.

Common mistakes when cancelling apollo

Cancelling can feel stressful, especially when timelines are tight and refunds are on the line. Here are the pitfalls to avoid.

Cancelling the wrong subscription or booking

If you have multiple active subscriptions (e.g., Apollo Pro + Apollo Health Plus) or bundled packages, double-check which plan you're cancelling before confirming. The confirmation email will specify the plan name and end date-verify it matches your intention. If you cancel the wrong plan, contact support immediately; Stopee recommends requesting a reversal within 24 hours, when it's still possible.

Missing the refund eligibility window

Subscription refunds are only guaranteed within 14 days of purchase. If you wait three weeks, Apollo will deny your refund. Mark your calendar the day you subscribe, and cancel within 14 days if you're unsure. For appointments, the cancellation deadline (4-6 hours before) passes quickly; set a phone reminder so you don't accidentally forfeit your fee.

Confusing subscription cancellation with appointment cancellation

Many users cancel their subscription thinking it will cancel upcoming appointments-it won't. Your appointments remain scheduled unless you cancel each one individually. Log into "My Bookings" and cancel each appointment separately to avoid being charged a no-show fee (typically ₹500-₹1,000).

Forgetting to cancel app store or play store subscriptions

Cancelling through Apollo's app does not affect subscriptions purchased via Apple or Google. You must cancel in the App Store or Play Store separately, or auto-renewal will continue and your card will be charged. Stopee recommends checking all three places (Apollo app, Apple/Google) after you cancel to confirm it's done.

Not documenting your cancellation

Apollo sends confirmation emails immediately after cancellation. If you don't receive one within 5 minutes, take a screenshot of the app confirmation screen. Without proof, you cannot escalate a refund dispute to your bank or the Consumer Commission. Save all emails in a folder for the next 90 days.

Checklist before and after you cancel

Use this checklist to ensure your cancellation is complete and your refund is protected.

When to keep your apollo subscription

Not every cancellation is the right decision. Before you cancel, consider whether Apollo is genuinely not delivering value or whether a minor adjustment (like downgrading to a cheaper plan) might serve you better.

Reasons to keep apollo

You regularly use teleconsultations and the subscription fee (₹415-₹999 monthly) is cheaper than paying per visit (₹199-₹399 each). Your family members also benefit from family plans, making the cost-per-person reasonable. You're within the first 7 days of subscription and testing the service. Apollo's network of clinics and labs is unique in your area, and alternatives don't cover your location.

Reasons to cancel apollo

You haven't used the service in 30+ days and don't foresee regular health consultations in the near future. You've found a cheaper alternative (e.g., another telemedicine app or your employer's wellness programme). The quality of consultations is poor, doctors are unavailable, or app functionality is broken. Your insurance or employer already covers the services Apollo offers.

Pro tip: Pause your subscription instead of cancelling if Apollo offers a "pause" feature. Some plans let you temporarily suspend auto-renewal for 1-3 months, retaining the option to resume later. This protects you if you think you might return.

Escalation: what to do if apollo refuses your cancellation

If Apollo ignores your cancellation request, claims your refund is ineligible, or delays payment beyond 30 days, you have legal recourse. Stopee empowers you with the exact steps.

First step: formal written request

Email support@apollo247.com with the subject line "Cancellation Request and Refund - Order ID [YOUR_ORDER_ID]". Include your order ID, cancellation date, the plan or booking name, the amount you paid, and the refund status. Keep it professional and factual; mention that you expect a response within 7 days. Save the sent email as proof.

Second step: escalate to consumer authority

If Apollo doesn't respond within 7 days or denies your refund unlawfully, file a complaint with:

• National Consumer Helpline: 1800-11-4000 (toll-free) or www.nccs.gov.in
• State Consumer Disputes Redressal Commission (search your state on the NCCS website)
• RBI Integrated Ombudsman Scheme (if the refund is a payment dispute): www.rbi.org.in/ombudsman

Attach your cancellation confirmation, payment receipt, and email correspondence. The authority will issue a notice to Apollo and typically resolve the issue within 30-60 days.

Third step: bank chargeback (final option)

If all else fails and a refund was promised but not delivered, contact your bank and request a chargeback or reversal. Provide your bank with the order ID, cancellation confirmation, and proof of the unfulfilled refund promise. Most banks reverse disputed charges within 30-45 days. Stopee advises this as a last resort because it may blacklist you from Apollo's platform.

Contact apollo for cancellation support

If you need immediate assistance with cancellation or have questions about your specific booking, reach out directly.

Apollo's corporate and support contact details

Apollo Pharmacies Limited headquarters: Apollo Group Corporate Office, Jubilee Enclave, Road No. 5, Rajendra Nagar, Hyderabad 500082, Telangana, India. For cancellation and refund enquiries, email support@apollo247.com or call the Apollo 24|7 customer support line listed in your app (typically available 9 AM-9 PM IST, Monday to Sunday). Local Apollo Pharmacy outlets in New Delhi and other cities can also assist with medicine order cancellations in person.

Pro tip: Stopee recommends emailing over phone calls because email creates a written record-essential if you later need to escalate to a consumer authority.

Final summary: take control of your apollo subscription

Cancelling Apollo is straightforward if you follow the right platform (app, Apple, or Google Play), respect the refund windows (14 days for subscriptions, 4-6 hours for appointments), and document everything. You're protected by Indian consumer law, which gives you 30 days to claim a refund if Apollo defaults. The process takes 10 minutes to initiate and 5-7 business days to receive your money back.

If Apollo resists, escalate firmly-cite the Consumer Protection Act, file a formal complaint with your state Consumer Commission, or request a chargeback through your bank. Stopee has helped thousands of consumers navigate cancellations and win refunds when companies dragged their feet. Your right to cancel is non-negotiable; use this guide to claim it confidently.