Manage Apollo

How to cancel apollo and take back control of your subscription in south africa

Understanding apollo and why you might cancel

What apollo does

Apollo is a software platform built around customer relationship management, process automation, and streamlined communication workflows. The service operates primarily through mobile apps and in-app purchases, with premium tiers unlocking advanced AI chat features, multi-model language support, and specialised modules like Toucan PRO. If you've subscribed to Apollo through the App Store or Google Play, you're paying for access to these enhanced capabilities on a monthly, annual, or lifetime basis.

Common reasons users cancel apollo

You might be considering cancellation because you've found a competitor that suits your workflow better, the monthly cost no longer fits your budget, or you're not using enough features to justify the subscription fee. Some users cancel because they discover Apollo doesn't integrate with their existing tools, while others simply prefer a free alternative. Whatever your reason, Stopee recognises that your decision to cancel is valid, and you deserve a straightforward process to do so.

Your consumer rights when cancelling apollo in south africa

What south african law protects you

South Africa's Consumer Protection Act (2008) and the National Credit Act give you specific rights when dealing with subscriptions and digital services. You have the right to cancel a subscription within 14 days of purchase, provided you notify the company in writing. Additionally, if Apollo fails to deliver the features advertised or the service quality promised, you can request a refund or remedy under the Act. The app store through which you purchased (Apple App Store or Google Play) is also bound by these protections.

Refund eligibility and escalation points

If Apollo or the app store refuses your refund request, you can escalate to the Consumer Goods and Services Ombud (CGSO) at www.cgso.org.za, a free complaints resolution service. Document every interaction-dates, agent names, reference numbers-because you may need this evidence to support a formal complaint. Stopee advises keeping all receipts, order confirmations, and email correspondence as leverage in any dispute.

Methods to cancel apollo based on how you purchased

Cancelling through the apple app store

If you subscribed to Apollo via iPhone or iPad, cancellation happens entirely within Apple's ecosystem, not through Apollo directly. Apple's system is designed to be user-friendly, though the steps differ slightly depending on your iOS version.

1. Open the App Store app on your iPhone or iPad.
   • Tap your profile icon in the top right corner.
   • Select Subscriptions from the menu.
2. Find Apollo in the active subscriptions list.
   • Tap on the Apollo entry to view details.
3. Tap Cancel Subscription or Edit Subscription, then choose cancellation.
   • You may see a prompt offering a discounted renewal-ignore it if you're committed to cancelling.
4. Confirm the cancellation by following Apple's on-screen prompts.
   • Apple will display a confirmation message immediately.
   • Take a screenshot of this confirmation for your records.
5. Check your email for a cancellation receipt from Apple within hours.
   • This email serves as proof of cancellation.

Pro tip: Apple processes cancellations immediately, meaning future charges stop right away. However, you retain access until your current billing period ends-typically midnight on the renewal date. Stopee recommends cancelling at least 24 hours before your renewal date to avoid accidental charges.

Cancelling through google play store

Android users access Apollo through Google Play, which mirrors Apple's process but uses Google's interface. The steps are equally straightforward.

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top right.
   • Go to Payments and subscriptions.
2. Select Subscriptions from the submenu.
   • Scroll to locate Apollo in your active subscriptions.
3. Tap on Apollo to open the subscription details page.
   • Review your billing date and renewal amount.
4. Tap Cancel subscription.
   • Google may prompt you to rate your experience-you can skip this.
   • Select a cancellation reason if prompted (this helps, but is optional).
5. Confirm the cancellation in the final dialogue box.
   • Google displays a confirmation message on-screen.
   • Screenshot this confirmation.
6. Check your Gmail inbox for Google's cancellation receipt.
   • Search for "subscription" if the email doesn't appear in your primary inbox.

Warning: Google Play processes cancellations within 24 hours. If your renewal date is imminent, cancel immediately to avoid being charged for another billing cycle.

Cancelling directly through apollo support

If the app store cancellation fails or you're unsure whether your subscription cancelled successfully, contact Apollo support directly. This method also applies if you subscribed through Apollo's website rather than an app store.

1. Open the Apollo app and navigate to Settings or Help.
   • Look for a Contact Support or Help Centre option.
2. Choose the support channel available (usually in-app chat, email, or a contact form).
   • Email is preferred because it creates a written record.
3. Write a clear cancellation request email including:
   • Your full name and registered email address.
   • Your Apollo account ID or the phone number associated with the account.
   • Your order ID or receipt number from the app store.
   • The exact date your current subscription renews.
   • A clear statement: "I wish to cancel my Apollo subscription effective immediately."
4. Send the email and note the date and time sent.
   • Screenshot the send confirmation.
5. Await Apollo's response within 48 hours.
   • Save all responses in a dedicated folder.
   • Apollo should confirm cancellation in writing.

Pro tip: Even after cancelling through the app store, sending a cancellation confirmation email to Apollo support ensures a second record exists. Stopee has found this belt-and-braces approach prevents billing disputes.

Apollo's pricing and plan structure in south africa

Current subscription tiers

Apollo offers multiple subscription options through in-app purchase, each with different renewal terms and feature access. The prices below reflect South African Rand (ZAR) and are current as listed on the App Store and Google Play in South Africa. Feature details vary by plan tier.

Pro tip: If you're on the annual plan and cancel mid-cycle, app stores typically do not refund unused time. However, you can still request a refund if you cancel within 14 days of purchase or if Apollo failed to deliver promised features.

What happens after you cancel apollo

Access and functionality post-cancellation

Cancelling your subscription stops future charges immediately, but your access doesn't disappear right away. You'll retain full access to Apollo's premium features until your current billing period ends. This means if you're mid-month and cancel, you can still use the service until your renewal date arrives. On the renewal date, Apollo automatically downgrades you to free-tier access (if available) or removes access entirely, depending on Apollo's design.

Data retention and account deletion

When you cancel, Apollo retains your account data according to its own data retention policy. Your chat history, saved workflows, and contact information remain on Apollo's servers unless you request deletion. If you want to export your data before losing access, request a data export from Apollo support in writing. Similarly, if you want your account completely deleted, request this explicitly and keep Apollo's written confirmation. South Africa's data protection principles require companies to respect your wishes, so don't assume deletion happens automatically.

Refund options and strategies in south africa

Refunds handled by app stores

Because Apollo is sold through the App Store and Google Play, refunds are processed by Apple and Google respectively, not by Apollo directly. Both platforms allow refunds within 48 hours of purchase, with some exceptions. If you're within this window, you can request a refund through the app store itself.

For Apple: Open App Store, tap your profile, go to Purchase History, find the Apollo charge, tap Report a Problem, and select "I would like a refund for this purchase." Apple responds within 48 hours.

For Google Play: Go to your Play Store account, find the Apollo transaction, tap the three-dot menu, select "Request a refund," choose a reason, and confirm. Google processes refunds within 48 hours.

Refunds beyond the 48-hour window

If you're outside the 48-hour refund window but believe you have grounds for a refund, document your complaint. Grounds include: Apollo failed to work as advertised, a billing error occurred, or you were charged twice. Contact Apollo support with evidence and request a refund as a gesture of goodwill. If Apollo refuses, escalate to the app store's appeals process, then to the Consumer Goods and Services Ombud if necessary.

Pro tip: Screenshot every interaction and keep receipts. When you escalate to the CGSO, having a paper trail demonstrating your attempts to resolve the issue directly with Apollo strengthens your case substantially. Stopee has observed that documentation is the most powerful tool when disputing charges.

Common mistakes people make when cancelling apollo

Mistakes that leave you vulnerable

Cancelling a subscription should be simple, but small oversights can leave you exposed to accidental charges and frustration. The most frequent mistakes are avoidable with the right knowledge.

Mistake 1: Assuming app deletion cancels your subscription. Deleting the Apollo app from your phone does not cancel your subscription. The app store still has your payment method on file and will charge you on renewal day. Always cancel through the app store settings first, then delete the app if you wish.

Mistake 2: Not taking a screenshot of the cancellation confirmation. App store confirmations can be easy to miss or lose. Screenshot the on-screen confirmation and save the cancellation email. If a dispute arises weeks later, this proof is invaluable.

Mistake 3: Cancelling too close to your renewal date. If your renewal is tomorrow and you cancel today, the app store may still process the renewal before the cancellation takes effect. Cancel at least 24-48 hours in advance of your renewal date.

Mistake 4: Not confirming cancellation with Apollo directly. Relying solely on the app store's cancellation can leave ambiguity. Send a follow-up email to Apollo support confirming your cancellation, mentioning the date you cancelled through the app store, and requesting written acknowledgment.

Mistake 5: Forgetting to check for associated services. Apollo may offer add-ons or related modules (like Toucan PRO) as separate subscriptions. Cancel each one individually-cancelling the main AIDA Pro subscription doesn't automatically cancel these extras.

Checklist: steps to complete your apollo cancellation safely

Before cancelling

• Note your Apollo renewal date (visible in app store billing settings).
• Export any data or chat history you want to keep (request from Apollo support if necessary).
• Confirm which app store holds your subscription (Apple or Google, or both if you use multiple devices).
• Check whether you have multiple Apollo subscriptions or add-ons active.

During cancellation

• Cancel through the app store (Apple or Google) using the step-by-step guides above.
• Screenshot the on-screen confirmation immediately.
• Save the cancellation email receipt from the app store.
• Send a cancellation confirmation email to Apollo support with your account details and the date you cancelled through the app store.

After cancellation

• Wait for Apollo's written confirmation of your cancellation.
• Verify that no charge appears on your card on the previous renewal date.
• If a renewal charge appears, immediately request a refund from the app store and escalate to Apollo support.
• Save all correspondence in a dedicated folder for 12 months in case disputes arise.
• Consider requesting account deletion if you no longer want Apollo to hold your data.

Final steps and how stopee can support you

Taking action with confidence

Cancelling Apollo in South Africa is straightforward once you understand the steps and your rights. Whether you cancel through the App Store, Google Play, or Apollo support, the process takes fewer than five minutes. The key is acting before your renewal date and documenting every step. Your subscription is your money-you have every right to cancel if the service no longer serves you.

Stopee has helped thousands of consumers cancel subscriptions, recover refunds, and avoid repeat charges. Our guides are designed to give you the knowledge and confidence to take control of your digital spending. If Apollo disputes your cancellation or refuses a refund you believe you're entitled to, Stopee's resources on escalation and consumer rights are here to support you. Visit stopee.com for templates, contact details for the Consumer Goods and Services Ombud, and additional guides on cancelling other services.

Contact details for apollo in south africa

While Apollo primarily operates through app stores, the company is registered in South Africa. For serious disputes or formal complaints, use these details:

Apollo Gaming (SaaS) - South African Corporate Registry. For registered business address and contact details, check the Company and Intellectual Property Commission (CIPC) database at www.cipc.co.za using Apollo's registration number. Alternatively, contact Apollo support in-app and request their formal postal address for official correspondence.

Keep your cancellation records, refund requests, and any correspondence with Apollo. If you face ongoing issues, Stopee encourages you to lodge a formal complaint with the Consumer Goods and Services Ombud at complaints@cgso.org.za, referencing your cancellation attempts and any unresolved charges. You have rights, and Stopee is here to help you exercise them.