Manage Apollo

How to cancel apollo in singapore and protect your refund rights

Understanding apollo and why you might want to cancel

Apollo is not a single service-it's a family of products operating under the same brand name, each with separate billing, cancellation and refund rules. You may have signed up for Apollo Clinic (health appointments), Apollo Neuroscience (a wearable device), or Apollo workspace (software-as-a-service). Stopee has helped thousands of consumers navigate multi-product cancellations exactly like this one, so you're not alone if you're confused about which cancellation process applies to you.

The reason cancellation matters is that each Apollo product charges you differently and processes cancellations through different channels. If you cancel the wrong one, you'll keep paying. If you miss the refund deadline, you lose money. This guide walks you through every cancellation path, refund window, and protective step you need to take.

The three apollo products and how they differ

Apollo Clinic offers health check-ups and medical appointments. You book, pay, and cancel directly with the clinic. Apollo Neuroscience sells a biometric wearable device that syncs to your phone. Apollo workspace is cloud-based software for teams and professionals, accessed via apollohq.com or similar. Each one has its own cancellation deadlines, refund policies and contact methods.

Why this guide exists

Stopee created this guide because Apollo's product portfolio confuses consumers, especially in Singapore where payment currency and local consumer protections add another layer of complexity. You deserve clear, step-by-step instructions that show you exactly how to cancel the right product, when you'll get your money back, and what to do if Apollo refuses to refund you. This guide gives you that power.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy goods or services. This act gives you the right to cancel certain purchases within a reasonable timeframe and to receive a refund if the service or product fails to meet the description or quality you were promised.

What the law says about cancellations

Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a distance contract (online purchase) within 14 days without giving a reason, provided the contract was formed at a distance (no face-to-face negotiation). For Apollo Clinic appointments, if you cancel within the clinic's stated notice period (usually 12 hours), you may be entitled to a refund. For Apollo workspace software, if you cancel during a free trial, no charge applies. If you cancel after billing starts, the law protects you against hidden or automatic renewal charges that were not clearly disclosed at purchase.

How stopee helps you enforce your rights

If Apollo refuses to refund you when you have a legal right to that refund, you can escalate the complaint to the Consumer Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS). Stopee advises you to keep all emails, screenshots of billing statements, and cancellation confirmations. When you escalate, these documents prove you acted in time and followed the company's own rules. CASE offers free mediation; CCCS investigates unfair practices. Both organisations have helped thousands of consumers recover refunds from digital service providers.

How to cancel apollo clinic appointments

Apollo Clinic appointments are cancellable, but timing is everything-you must act at least 12 hours before your scheduled appointment to avoid being charged.

Step-by-step cancellation for apollo clinic

1. Locate your booking confirmation email from Apollo Clinic. This email contains the clinic's direct contact number and email address specific to your location in Singapore.
2. Send a cancellation email to the clinic contact address listed on your confirmation. Include your booking reference number and full name.
3. In your email, request written confirmation that your cancellation was received and processed. Ask when you can expect a refund.
4. If you have already been billed, check whether the clinic lists refund eligibility in its cancellation policy. Warning: Some clinics do not refund if payment cleared before cancellation was submitted.
5. If you are eligible for a refund, follow the clinic's refund submission instructions exactly. Most clinics request a refund claim form and proof of payment.
6. Wait for processing. Apollo Clinic typically processes refunds within 5-7 working days via bank transfer.

What to know before you cancel apollo clinic

Pro tip: Call the clinic directly if your appointment is fewer than 24 hours away-email may be too slow. Keep the phone conversation brief: "I'm calling to cancel appointment [reference number] scheduled for [date/time]. I'm cancelling within the 12-hour window. Please confirm cancellation and provide a reference number." Write down the staff member's name and timestamp. This creates an audit trail if the clinic later claims they never received your cancellation.

Warning: Some Apollo Clinic locations charge a cancellation fee (typically 10-20% of the appointment cost). Check the clinic's cancellation policy on your booking confirmation before you cancel. If you disagree with the fee, you can dispute it with CASE, but you'll need proof that the fee was not clearly disclosed when you booked.

How to cancel apollo neuroscience (wearable device)

The Apollo Neuroscience wearable is returnable for a refund within 30 days of delivery, but the process involves return shipping and inspection-and not all costs are refundable.

Step-by-step return and cancellation process

1. Check your delivery confirmation email. Count 30 days from the delivery date shown. You must request a return within this window.
2. Go to the Apollo Neuroscience support portal or contact customer support via email at the address listed in your welcome package.
3. Request an RMA (Return Merchandise Authorization) number. Provide your order number and reason for return.
4. Apollo will email you an RMA number and return shipping instructions. Print or note this number clearly-you'll need it on the package.
5. Pack the device in its original packaging with all accessories, manuals and paperwork included. Warning: The device must be in like-new condition. Any visible wear, damage, or missing components may result in a partial refund or refund rejection.
6. Ship the device to the address Apollo provides. Keep your tracking number and receipt.
7. Apollo inspects the returned device. Inspection typically takes 5-10 business days.
8. Once approved, Apollo issues a refund via your original payment method. Warning: Return shipping costs (approximately USD 10) and any international duties or customs charges are non-refundable and will be deducted from your refund.

Refund timeline and what is not refundable

If Apollo approves your return, you'll receive a refund of the device purchase price minus the return handling fee (around USD 10). Return shipping and any customs or import duties paid by you are not refundable. If the device is damaged or incomplete, Apollo may refuse the return or issue a partial refund. You'll receive the refund within 7-14 days of approval, credited to your original payment method.

How to cancel apollo workspace (software)

Apollo workspace is a subscription service. The cancellation process depends on whether you're still in the free trial or have been billed-and the timing matters enormously.

Cancelling during the 30-day free trial

1. Log in to your Apollo workspace at apollohq.com (or the workspace URL you were given).
2. Go to Settings or Account Settings.
3. Select Billing or Subscription.
4. Look for the option to "Delete Workspace" or "Cancel Trial." Click it.
5. Apollo will ask you to confirm deletion. Select Yes. Your workspace will be deleted immediately, and no charges will be applied to your card.
6. Check your email for a cancellation confirmation from Apollo. Pro tip: Take a screenshot of this confirmation and your account settings page showing deletion. You'll need these if a charge appears on your credit card later.

Cancelling after being billed

1. Log in to your Apollo workspace.
2. Go to Settings, then Billing or Subscription.
3. Review your current billing period end date. Warning: Deleting your workspace immediately stops future charges, but you will not receive a refund for unused days in your current billing period.
4. Select "Delete Workspace" or "Cancel Subscription."
5. Confirm the deletion. Your workspace will be removed within 24 hours, and all team members will lose access.
6. You will continue to have access until your paid period ends (e.g., if you paid for a month on the 1st, you keep access until the end of that month, even after deletion). After the billing period ends, your workspace is permanently inaccessible.

Downgrading instead of cancelling

If you want to keep using Apollo workspace but at a lower cost, you can downgrade to a cheaper plan. Go to Billing, select "Change Plan," and choose a lower tier. Apollo typically issues pro-rata credit for the unused portion of your current plan, but this credit applies only to future invoices-you won't receive cash back. Stopee recommends downgrading only if you plan to use Apollo for at least another full billing cycle; otherwise, full cancellation is clearer.

Refund eligibility and timelines for all apollo products

Refunds depend entirely on which Apollo product you're cancelling and how quickly you act after purchase.

Apollo clinic refund rules

You're eligible for a refund if you cancel at least 12 hours before your appointment. Refunds are processed within 5-7 working days via bank transfer. Some clinics deduct a small processing fee (typically SGD 5-10). If you cancel fewer than 12 hours before your appointment, no refund applies. If you don't cancel and miss your appointment, most clinics treat this as a no-show and do not refund.

Apollo neuroscience wearable refund rules

You can request a return within 30 days of delivery. The device must be in like-new condition with original packaging. Apollo refunds the purchase price minus a USD 10 handling fee. Return shipping costs and customs duties are non-refundable. If the device shows signs of use or damage, Apollo may reject the return or issue a partial refund. Refunds process within 7-14 days of approval.

Apollo workspace software refund rules

If you delete your workspace during the 30-day free trial, no charges apply and there's nothing to refund. If you've been billed and then delete your workspace, you do not receive a refund for unused days. Your access continues until the end of your current billing period, then terminates. If you downgrade, Apollo applies pro-rata credit only-not a cash refund. Cancellations are effective immediately, but access termination timing depends on your billing cycle.

Pricing and available plans

Apollo products have very different pricing models. Understanding the cost structure helps you decide whether cancellation is the right choice, or whether downgrading might suit you better.

Current apollo plans and pricing

Pro tip: If you're on an annual Apollo workspace plan, cancelling now means you lose the entire prepaid annual fee-no pro-rata refund. Before you cancel, ask yourself: "Will I use this tool even once in the next month?" If yes, keep it. If no, delete it immediately to stop future auto-renewals. For Apollo Clinic, the cost per appointment is relatively low, so cancelling is usually painless if you're not ready for your health check. For the Apollo Neuroscience wearable, the 30-day return window closes quickly-act within 25 days of delivery to avoid losing the refund right entirely.

What happens to your data and access after cancellation

Cancelling an Apollo product doesn't just stop the billing-it affects your access, data storage, and ability to retrieve information.

Access termination and data retention

For Apollo Clinic, your appointment history remains in your account for 2 years for medical records purposes, even after cancellation. You can request your records be deleted, but medical data may be retained for legal compliance. For Apollo Neuroscience, once you return the device, your app account remains active but synced data may be deleted after 90 days. For Apollo workspace, deleting the workspace erases all projects, team data, and conversations permanently after 30 days. Stopee strongly recommends you back up any critical data before you cancel.

Exporting and backing up your information

Before you cancel Apollo workspace, download all reports, contacts, and project files. Go to Settings, select Export Data, and choose your format (CSV, PDF, or JSON). For Apollo Clinic, request copies of your appointment summaries and test results from the clinic directly-don't rely on the online portal. For Apollo Neuroscience, sync all wearable data to your phone app before you return the device; after return, historical data may not be accessible.

Common mistakes when cancelling apollo

Cancellation mistakes are frustrating, but they're also avoidable once you know what to watch for. We've seen consumers lose refunds by making one simple error-don't let that be you.

Mistake 1: missing the refund window

Apollo Clinic requires you to cancel 12 hours before your appointment. Apollo Neuroscience gives you 30 days from delivery. Apollo workspace charges you at the end of your free trial period. If you miss these windows, you forfeit the refund. Set a phone reminder for the day before your Apollo Clinic appointment. For the Neuroscience device, count 25 days on your calendar-by day 25, you should have already shipped the return. For Apollo workspace, mark your calendar for day 28 of the trial as your "cancel by this date" reminder.

Mistake 2: deleting workspace data before confirming cancellation

Some users delete all their workspace files, then realise they need to keep the workspace running because their team still needs access. Once you delete files in Apollo workspace, they're gone-no undo. And if you delete the workspace itself, all team members lose access immediately. Before you cancel, ask every team member if they still need the space. If they do, downgrade instead of deleting. If they don't, wait for written confirmation that everyone has backed up their work.

Mistake 3: paying a cancellation fee you don't owe

Some Apollo Clinic locations charge a "cancellation fee" or "no-show fee" on top of the appointment cost. Under Singapore's Consumer Protection Act, this fee must be disclosed clearly at the time of booking. If you weren't told about it, you can dispute it with CASE and ask for the fee to be waived. Keep your booking confirmation email-it's your proof of what was and wasn't disclosed.

Mistake 4: not keeping cancellation confirmation

If you cancel Apollo Clinic by email and receive no reply, follow up with a phone call the next day. If you delete your Apollo workspace and see no confirmation screen, take a screenshot. If you return the Apollo Neuroscience device without keeping the tracking number, you have no proof of return. Stopee advises: always get written confirmation. For Apollo products, this means an email receipt, a screenshot of a confirmation page, or a tracking number. Without it, if a charge appears on your card later, you have no evidence that you cancelled.

Step-by-step checklist before you cancel

Use this checklist to ensure you've completed every step correctly before you hit "cancel."

Pre-cancellation checklist for all apollo products

• Check the current date and confirm the refund/cancellation deadline has not passed.
• Log in to your Apollo account and take a screenshot of your current billing status and plan name.
• Note the billing period end date and any upcoming auto-renewal date.
• Back up or export any important data (workspace files, clinic records, wearable health data).
• For Apollo Clinic: Call the clinic to confirm receipt of your cancellation email; get a verbal confirmation and staff member's name.
• For Apollo Neuroscience: Request an RMA number and save the return shipping label and address.
• For Apollo workspace: Confirm with your team that everyone has exported their necessary files.
• After cancelling, wait 48 hours, then log in again to confirm the cancellation took effect (e.g., trial is marked "deleted" or workspace is inaccessible).
• Keep all confirmation emails, screenshots, tracking numbers and receipts in a folder on your computer for at least 12 months.

What to do if apollo refuses to refund you

If you've followed the steps correctly but Apollo denies your refund, you have legal remedies available in Singapore.

Escalation steps with apollo and regulatory authorities

First, reply to Apollo's refusal email in writing. Quote the exact refund policy from their website or your booking confirmation. State the date and time you cancelled, and reference any confirmation number you received. Give Apollo 14 days to respond. If they refuse a second time, file a complaint with the Consumer Association of Singapore (CASE) at case.org.sg. CASE offers free mediation and has the authority to investigate Apollo's practices. Provide CASE with all email correspondence, screenshots, and proof of payment. If Apollo violated the Consumer Protection (Fair Trading) Act-for example, by failing to disclose a cancellation fee or charging after a cancellation request-CASE will escalate to the Competition and Consumer Commission of Singapore (CCCS).

What evidence to provide

Gather: your original booking/purchase confirmation, the cancellation request (email or screenshot), any confirmation Apollo sent you, proof of payment (bank statement or credit card receipt), your billing statement showing charges, and any support ticket numbers. Write a short summary (1 page) explaining what you bought, when you requested cancellation, why you believe you're entitled to a refund, and what Apollo has refused to do. Attach all evidence. Send this to CASE-they will handle the investigation and negotiation with Apollo for you.

Comparing apollo to alternatives: should you cancel or stay?

Before you cancel, consider whether you're cancelling because Apollo doesn't meet your needs, or because you're trying to save money temporarily. If it's the latter, downgrading might be smarter.

Should you cancel or downgrade apollo workspace?

Stopee has helped consumers recover hundreds of thousands of dollars in refunds by knowing exactly when to fight for a refund and when to accept a loss and move on. If you're going to lose the money anyway, the only question is: "Is Apollo worth even one more month of use?" If the answer is no, cancel today.

Where to send your apollo cancellation request

Apollo operates from the United States, but you can reach their support teams for all three products via email or their local support portal. Use the correct contact address for each product to ensure your cancellation request is routed to the right team.

Apollo clinic contact information

Contact your specific Apollo Clinic location in Singapore directly. Your booking confirmation email contains the clinic's phone number and email address. Do not send cancellation requests to a general Apollo email address-they will not route to the clinic in time. Call the clinic directly if your appointment is within 24 hours.

Apollo neuroscience support

Email: support@apolloneuro.com or contact form at apolloneuro.com/support. Include your order number and reason for return. Request an RMA number and return shipping address. Apollo's US-based support team responds within 2-3 business days.

Apollo workspace support

Within your workspace, go to Help or Support and select Contact Us. Or email support@apollohq.com with your workspace URL and account email. For billing questions, specify "Billing" in the subject line. Apollo's support team typically responds within 24 hours during Singapore business hours (GMT+8).

Final thoughts: take control of your apollo cancellation

Cancelling Apollo is straightforward once you understand which product you're cancelling and which deadline applies. The key is to act within the refund window, document every step, and follow up with written confirmation. Stopee has helped thousands of consumers cancel digital services across Singapore, and the pattern is always the same: the people who succeed are the ones who move quickly and keep records.

Don't let Apollo charge you for something you no longer use. If you cancel Apollo Clinic within 12 hours of your appointment, you'll get your money back. If you return the Apollo Neuroscience device within 30 days, you'll get a refund minus shipping. If you delete Apollo workspace before your trial ends, you'll pay nothing. And if Apollo refuses to honour your refund, CASE and CCCS have your back under Singapore law.

Stopee's mission is to empower you to cancel services on your terms, with your rights protected and your money secure. Follow this guide, keep your confirmation emails, and remember: you're in control. Cancel Apollo today and move forward with confidence.