Manage Apollo.Io

How to cancel apollo.io and protect your sales data in singapore

Understanding apollo.io and why you might want to cancel

Apollo.io is a cloud-based sales intelligence platform that helps teams generate leads, enrich contact data, and run outreach sequences at scale. The platform integrates with popular CRMs and offers B2B prospecting tools designed for sales professionals and marketing teams across the region.

If you are a Singapore-based user considering cancellation, you deserve clarity on your options and your rights as a consumer. At Stopee, we help users navigate these decisions with confidence and transparency.

Core features and what you get with apollo.io

The platform provides a B2B contact database with tens of millions of verified business profiles, automated engagement sequences, built-in email and calling capabilities, CRM integrations, and detailed analytics to track campaign performance. The service is designed for sales teams, recruiters, and business development professionals who need reliable prospecting infrastructure.

Common reasons you might cancel apollo.io

Users typically cancel when they find the contact quality does not match their target market, the credit system becomes expensive for their sales cycle, they have switched to a competing platform, or their team structure no longer justifies the monthly subscription cost. Understanding your reason helps you decide whether cancellation is truly the right move, or whether a plan downgrade might serve you better.

Pricing breakdown so you know what you are paying

Apollo.io offers four tiers with different feature sets and credit allowances. Below is the current pricing structure as it applies to Singapore users, converted from USD at the approximate exchange rate of 1 USD = 1.35 SGD.

Hidden costs to watch out for

Apollo.io charges overage fees of approximately US$0.20 (S$0.27) per additional credit once you exhaust your plan allowance. Many users find their bills climbing unexpectedly when campaigns exceed expected credit usage. Additionally, feature add-ons and premium integrations can increase your total monthly outlay. Before you cancel, review your last three billing statements to see whether overage charges are the real problem.

Steps to cancel apollo.io on the web platform

Cancelling via the Apollo.io web interface is the most straightforward method and gives you full control over your account and data. Follow these steps carefully to ensure your cancellation takes effect before your next billing date.

Web cancellation process

1. Log in to your Apollo.io account at apollo.io using your email and password.
   • If you have forgotten your password, use the "Forgot password" link on the login page.
2. Navigate to the account settings menu.
   • Look for the profile icon or gear icon in the top-right corner of the dashboard.
   • Select "Settings" from the dropdown menu.
3. Go to the "Billing" or "Your plan" section within settings.
   • This section displays your current subscription tier, billing cycle, and next renewal date.
   • Note the exact renewal date before you proceed.
4. Select the option to "Cancel subscription" or "Cancel workspace".
   • Apollo may ask you to confirm your reason for cancellation or offer a discounted plan as an alternative.
   • Read any retention offers carefully, but do not feel pressured to change your decision.
5. Confirm the cancellation by clicking the final confirmation button.
   • Pro tip: Take a screenshot of the confirmation page that shows your cancellation date and reference number.
6. Check your email for a cancellation confirmation from Apollo.io.
   • Save this email in a dedicated folder for your records.
   • Warning: If you do not receive a confirmation email within 24 hours, log back into your account and verify that automatic renewal is truly disabled.

What happens after you cancel on the web

Your access to Apollo.io continues through the end of your current billing period. You can still export contacts, download reports, and extract any data you need. After your billing cycle ends, your account will transition to the free tier if you were on a paid plan. You will lose access to premium features like the dialer, advanced reporting, and high credit allowances at that point.

Cancelling apollo.io on iOS and android apps

If you subscribed to Apollo.io through Apple's App Store or Google Play, you must cancel through those platforms directly because they manage the payment relationship with Apollo on your behalf.

How to cancel on apple iOS

1. Open the "Settings" app on your iPhone or iPad.
   • Tap your Apple ID profile at the top of the settings menu.
2. Select "Subscriptions" from the menu.
   • You will see a list of all active app subscriptions linked to your Apple ID.
3. Find "Apollo.io" in the subscriptions list and tap it.
   • The page will show your subscription tier, renewal date, and billing history.
4. Tap "Cancel Subscription" at the bottom of the Apollo subscription details page.
   • Apple will ask you to confirm that you want to cancel and may offer a discount to retain you.
5. Confirm your cancellation and note the date your subscription ends.
   • You will receive a confirmation email from Apple at your registered email address.

How to cancel on android (Google play)

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top-right corner.
2. Select "Manage subscriptions" or "Payments and subscriptions".
   • You may need to navigate through the menu to find this option; it is typically under "Account".
3. Find and tap "Apollo.io" from the active subscriptions list.
   • The page will display your current plan, renewal date, and usage history.
4. Tap "Cancel subscription".
   • Google will confirm the cancellation and explain what happens to your service access.
5. Confirm the cancellation and save your confirmation details.
   • Google will send a confirmation email to your registered Google account email.

Important notes about app-based cancellations

Apple and Google manage refunds and subscription renewals independently of Apollo.io. If you believe your cancellation did not take effect, you must contact Apple Support or Google Play Support, not Apollo directly. Stopee recommends checking your subscription status in these platforms at least one week before your next renewal date to ensure the cancellation actually went through.

Refunds and what you should expect

Understanding Apollo.io's refund policy is essential so you do not assume you will receive money back when you cancel. The reality is stricter than many users expect.

Web subscription refunds

Apollo.io does not refund unused days or pro-rate your subscription if you cancel mid-billing cycle. Once you have paid for a month or year, that payment is final. The only exception is if you delete your workspace during the free trial period; in that case, you will not be charged at all when the trial ends.

Refunds through apple app store

Apple handles all refund requests for App Store subscriptions. You can request a refund directly from Apple within 14 days of your purchase. After 14 days, Apple's refund window closes and you will not receive money back. To request a refund, visit your Apple ID account settings, view your purchase history, and select "Report a problem" next to the Apollo.io charge. Apollo cannot override Apple's decisions on refunds.

Refunds through google play

Google Play offers a refund window of 48 hours from the date of purchase for subscription charges. After 48 hours, Google Play will not approve refunds unless you can demonstrate that Apollo.io is malfunctioning or has not been delivered as advertised. If Google denies your refund request, you can escalate to Apollo.io support with evidence (screenshots, error messages), but Apollo has no power to override Google's decision. Stopee advises documenting any service failures immediately in case you need evidence for a refund dispute.

What happens to your data after cancellation

Losing access to your sales data is a real concern, and you must plan your data export carefully before your subscription ends.

Data access after you cancel

After your billing cycle ends, your paid workspace closes and you lose access to the contacts, sequences, and campaign data stored in Apollo.io unless you have exported it beforehand. Your account can still log in and view the free tier if you wish, but all premium data and features are gone. Apollo does not permanently delete your account data, but you cannot retrieve it through the interface once your paid access expires.

Exporting your contacts and records

1. Log into Apollo.io while your paid subscription is still active.
   • Export immediately after you decide to cancel; do not wait until the last day of your billing cycle.
2. Navigate to your contacts or campaigns section.
   • Select the data you want to export (e.g., all contacts, specific lists, or campaign results).
3. Choose the export format (typically CSV) and download the file to your computer.
   • CSV files can be imported into most CRMs, email platforms, and spreadsheet applications.
4. Verify that the exported file contains all the columns and records you need.
   • Open the CSV file in Excel or Google Sheets and spot-check a few rows to confirm data integrity.
5. Store the exported file in a secure location with multiple backups.
   • Pro tip: Upload a copy to your company's cloud storage (Google Drive, OneDrive, Dropbox) in case your computer fails.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you as a digital services consumer, and you should know what leverage you have if Apollo.io misrepresents their service or fails to deliver.

Key protections under singapore law

The Consumer Protection (Fair Trading) Act states that all goods and services sold in Singapore must be of acceptable quality, fit for purpose, and accurately described. If Apollo.io has misrepresented features, failed to deliver promised functionality, or provided a service that is materially different from what you paid for, you have grounds to dispute the charge or seek a refund. However, "cooling-off" periods (like the 14-day withdrawal rights you may have heard of) do not apply to digital services once they have been activated and used.

Steps to take if apollo.io fails to deliver

If you believe Apollo.io has breached the Consumer Protection (Fair Trading) Act, first document the issue with screenshots, error logs, and correspondence with Apollo support. Next, send a formal complaint to Apollo via email requesting a refund or service remedy. If Apollo refuses or ignores you within 14 days, you can escalate your complaint to the Consumers Association of Singapore (CASE) or lodge a complaint with the Singapore Civil Court for recovery of your payment. Stopee recommends keeping detailed records of every interaction with Apollo support to strengthen your position.

Common mistakes to avoid when cancelling apollo.io

Cancellation can feel straightforward, but small oversights often lead to continued charges, lost data, or unresolved issues. Here are the traps that catch Singapore users most often.

Mistake 1: forgetting to disable auto-renewal

Many users cancel their plan but fail to verify that automatic renewal has truly stopped. Log back into your account exactly one week before your next billing date to confirm that the "auto-renewal" toggle is off and that your subscription status shows "cancelled" or "expiring". If it still shows "active", contact Apollo support immediately.

Mistake 2: not exporting data before the billing cycle ends

Once your paid subscription expires, you cannot access your contact lists or campaign analytics through Apollo's interface. You must export all critical data while your subscription is still active. Do not assume you can retrieve it later; you cannot. Stopee strongly recommends exporting your data within 48 hours of deciding to cancel.

Mistake 3: confusing web cancellation with app cancellation

If you subscribed through the Apple App Store or Google Play, cancelling on the Apollo.io website will not stop app charges. You must cancel through the app platform itself (Apple or Google). Many users make this mistake and end up paying double because they cancel on one platform but not the other.

Mistake 4: ignoring the 48-hour google play refund window

Google Play refunds expire 48 hours after purchase. If you want any chance of recovering your payment, request your refund within 48 hours. After that window closes, Google rarely approves refunds even if the service was poor. Set a phone reminder the day you purchase if you are unsure about the service quality.

Mistake 5: not keeping cancellation confirmation emails

Your cancellation confirmation email from Apollo or from Apple or Google is your proof that you cancelled on a specific date. If a charge appears after cancellation, this email is your only evidence that you took action. Save it in a dedicated folder and do not delete it for at least 12 months.

Checklist before you cancel apollo.io

Use this checklist to ensure you have covered all the critical steps before you submit your cancellation.

• I have logged into Apollo.io and identified my current plan, billing cycle, and renewal date.
• I have reviewed my last three months of billing statements to understand my total spending and any overage charges.
• I have exported all contacts, campaign results, and critical data to a CSV file and verified the export.
• I have stored the exported file in multiple locations (my computer, cloud storage, and external drive if possible).
• I have identified whether I subscribed on the Apollo.io web platform, Apple App Store, or Google Play, and I know which cancellation method applies to me.
• I have taken screenshots of my subscription status page before I cancel.
• I have submitted my cancellation request via the appropriate platform (web, Apple, or Google).
• I have received and saved the cancellation confirmation email.
• I have logged back in one week before the next renewal date to confirm that auto-renewal is disabled.
• I have contacted Apollo support or the relevant payment platform if I notice any charges after the cancellation date.

When you should keep apollo.io instead

Cancellation is not always the right choice. Before you take action, consider whether a plan downgrade, a longer free trial, or a feature audit might address your real concern more effectively than cancellation.

Reasons to stay with apollo.io

If your issue is cost, downgrade from Professional to Basic instead of cancelling entirely. You lose the dialer and some AI tools, but you keep the core contact database and sequences. If your issue is unused credit, reach out to Apollo support and ask whether they will roll unused credits forward to the next month or adjust your plan level. If your issue is feature confusion, request a walkthrough call with their support team. Many users find that a 30-minute training session transforms how they use the platform. Only cancel if the platform fundamentally does not match your sales process or if your team has genuinely moved to a competitor you prefer.

After you cancel: next steps and alternatives

Cancelling Apollo.io is the beginning, not the end. You still have work to do to protect your data and find a replacement tool if you need one.

Immediately after cancellation

Within 24 hours of cancelling, verify once more that your account no longer shows an active paid subscription. Check your email for any unexpected charges. Set a calendar reminder for the exact date your free access ends so you know when you lose feature access. If you have not already, import your exported contacts into your new sales tool or CRM so you have them ready to use immediately after Apollo access closes.

Finding an alternative to apollo.io

If you are cancelling because Apollo.io does not fit your sales process, consider tools like Hunter.io (email discovery), RocketReach (B2B contact data), ZoomInfo (enterprise-grade prospecting), or Clearbit (sales intelligence). Each platform has different strengths, so evaluate them against your specific use case. Stopee recommends testing the free tier of any alternative for at least two weeks before committing to a paid plan.

Escalation: what to do if apollo.io refuses to cancel

In rare cases, users report difficulty cancelling their subscription or challenges with refund requests. If Apollo.io fails to process your cancellation request or dispute, you have formal options in Singapore.

Direct escalation to apollo support

If you have submitted a cancellation request but do not receive confirmation within 48 hours, email Apollo support directly and reference your original request. Include screenshots of your account settings and your cancellation attempt. Request a written confirmation of the cancellation date and your refund eligibility within 7 days. Keep a copy of this email for your records.

Escalation to the payment platform

If you subscribed via Apple or Google, contact Apple Support or Google Play Support directly and report that Apollo.io has failed to cancel your subscription. These platforms can force a cancellation and issue a refund on your behalf if they determine that Apollo violated their terms.

Filing a formal complaint with CASE

If Apollo refuses to cancel or refund after you have given them 14 days to respond, you can lodge a complaint with the Consumers Association of Singapore (CASE) at www.case.org.sg. CASE will investigate the complaint and may facilitate mediation between you and Apollo. Include all correspondence, screenshots, and payment receipts in your complaint. This process is free and does not require you to hire a lawyer. Stopee has seen CASE intervention succeed in recovering refunds for users who documented their cases thoroughly.

Your final action plan

Cancelling a subscription should be simple, transparent, and within your control. Apollo.io's multi-platform approach (web, iOS, Android) can create confusion, but if you follow the steps outlined here and avoid the common mistakes, you will successfully cancel and protect your data. The Consumer Protection (Fair Trading) Act in Singapore backs you up if Apollo misrepresents their service or fails to refund unfairly. Take screenshots, keep your confirmation emails, export your data immediately, and verify one week before renewal that auto-renewal has genuinely stopped. If you encounter resistance, Stopee has helped thousands of consumers cancel subscriptions fairly and recover refunds when services fail to deliver.

Apollo.io cancellation contact information

Apollo.io (doing business as ZenLeads, Inc.) does not maintain a physical office in Singapore. Their primary U.S. address for legal notices is available through their website at apollo.io under "Contact" or "Legal". For subscription support and cancellation requests, use the in-app support chat or email the address listed in your billing confirmation email. Response times are typically 24 to 72 hours for support inquiries. If you need to file a formal complaint in Singapore, direct it to the Consumers Association of Singapore (CASE) at 6100 0315 or visit www.case.org.sg.