Manage Craftsy

How to cancel craftsy and understand your refund options in india

What is craftsy and why you might want to cancel

Craftsy is an online education platform that connects you with video classes in crafts like knitting, quilting, sewing, woodworking and painting. The platform operates on a subscription model, offering both individual class purchases and premium memberships that grant access to curated content for your paid term.

If you've signed up for a membership but find the content doesn't match your learning style, or your interests have shifted, cancelling is straightforward. At Stopee, we help you navigate this process without losing access to what you've already paid for.

How craftsy works

You access Craftsy classes through the web platform or mobile apps (Apple App Store or Google Play). All classes are video-based and remain available to revisit during your active subscription period. Your account stores purchase history and profile settings, even after you cancel.

Why cancellation matters

Cancellation stops automatic renewal charges on your next billing date. Without cancellation, your subscription renews automatically, meaning you'll be charged again even if you've stopped using the platform. Stopee recommends cancelling as soon as you know you won't renew, so you maintain control over your billing cycle.

Your consumer rights in india under digital subscription law

India's Consumer Protection Act, 2019 establishes your rights as a buyer of digital content and subscriptions. Understanding these rights protects you if Craftsy refuses to honour your cancellation or disputes a charge.

The 14-day cooling-off period

Under the Consumer Protection (E-Commerce) Rules, 2020, you have a 14-day window to return or cancel certain online purchases. However, this rule applies differently to digital content. Digital subscriptions fall into a grey area: if you've accessed the content substantially during that 14 days, your cooling-off rights may be limited. This is why Stopee advises you to cancel immediately if you're unsure about your purchase.

Your refund protection

If Craftsy charges you without your explicit consent, or if your cancellation request is ignored, you can lodge a complaint with the Central Consumer Protection Authority (CCPA) or your state's consumer forum. Stopee recommends documenting all communications with Craftsy, including email confirmations of your cancellation request, before escalating to a regulatory body.

Pricing for craftsy membership in india

Below are the current iOS in-app purchase prices for Craftsy subscriptions in India, as listed on the Apple App Store.

Prices vary slightly depending on your subscription method: web purchases, Apple App Store purchases and Google Play purchases may each use different pricing structures. Stopee recommends checking your original receipt to confirm which platform charged you, as this determines your cancellation method.

How to cancel craftsy via the web

Cancelling through Craftsy's website is the most direct method if you subscribed directly on craftsy.com rather than through an app store.

1. Open your web browser and visit Craftsy's website, then log in with your email and password.
   • If you've forgotten your password, use the "Forgot password" link on the login page to reset it via email.
2. Navigate to your account settings or subscription settings, typically found in a menu under your profile name or in an account dropdown.
   • Look for a section labelled "Subscription", "Billing" or "Membership".
3. Locate the option to cancel your subscription or turn off automatic renewal.
   • Craftsy usually displays your next billing date and renewal status on this page.
4. Click "Cancel subscription" or "Turn off renewal" and confirm your cancellation.
   • The system should display a confirmation message; take a screenshot for your records.
5. Verify your cancellation by returning to your subscription settings within 24 hours; the renewal status should show "Off" or "Cancelled".
   • If renewal is still showing as active, repeat steps 2-4 or contact Craftsy support.

Warning: Cancelling your subscription does not delete your account. Your purchase history, profile and saved classes remain accessible even after cancellation ends.

Pro tip: If you cannot locate the cancellation option on the website, email Craftsy directly at craftsy@program-director.net with your request. Include your account email, order number and the date you wish to cancel. Stopee advises keeping a copy of this email for your protection.

How to cancel craftsy via apple app store

If you subscribed to Craftsy through the Apple App Store on your iPhone or iPad, you must cancel through Apple's subscription management system, not through the Craftsy app itself.

1. Open the Settings app on your iPhone or iPad.
   • Settings is the grey gear icon on your home screen.
2. Tap your name at the top of the Settings screen to open your Apple ID profile.
   • You may be asked to authenticate using Face ID, Touch ID or your Apple ID password.
3. Select "Subscriptions" from the menu.
   • This shows all active subscriptions linked to your Apple ID.
4. Find and tap "Craftsy" in the subscriptions list.
   • If you see multiple subscriptions, verify this is the Craftsy plan you wish to cancel.
5. Tap "Cancel subscription" at the bottom of the Craftsy subscription page.
   • Apple may offer you a discount to retain your subscription; you can ignore this and proceed with cancellation.
6. Confirm the cancellation by tapping "Confirm" or "Yes, cancel".
   • Apple will display your final date of access (usually the end of your current billing period).

Warning: Cancelling through the Craftsy app does not cancel your App Store subscription. You must use Apple's Settings app to stop future charges. Stopee has seen many customers mistakenly cancel only within the app, only to find themselves charged again.

Pro tip: Screenshot Apple's cancellation confirmation screen. If you're charged again after cancellation, you can request a refund from Apple within 180 days using this confirmation as evidence.

How to cancel craftsy via google play

If you subscribed through Google Play on an Android device, cancellation is managed through Google Play's subscription settings, not the Craftsy app.

1. Open the Google Play Store app on your Android phone or tablet.
   • The app icon is a coloured triangle labelled "Play Store".
2. Tap your profile icon in the top-right corner, then select "Payments and subscriptions".
   • You may be asked to authenticate with your Google account password or biometric.
3. Tap "Subscriptions" to view all active subscriptions on your Google Account.
   • This list includes subscriptions from all apps you've subscribed to using this Google Account.
4. Find and tap "Craftsy" in your subscriptions list.
   • Verify the price and renewal date match your records before proceeding.
5. Tap "Cancel subscription" or "Unsubscribe".
   • Google may ask you to provide feedback on why you're cancelling; this step is optional.
6. Confirm your cancellation by tapping "Yes, cancel" or the final confirmation button.
   • Google will email you a cancellation confirmation to your registered Gmail address.

Warning: Unlike Apple, Google sometimes displays a "pause subscription" option instead of cancellation. Pausing delays your renewal for up to 3 months but does not cancel the subscription permanently. If you want permanent cancellation, select "Cancel" not "Pause".

Pro tip: Check your Gmail inbox (including spam folder) within 1 hour of cancelling for Google's confirmation email. If you don't receive it, your cancellation may not have gone through. Stopee advises cancelling again if no email arrives.

What happens to your access after you cancel

Cancelling feels uncertain when you're unsure what you'll lose. The good news is straightforward: you keep access until the end of your paid period.

Your access during the notice period

When you cancel, Craftsy does not revoke your membership immediately. You continue to access all premium classes and member-only features until your current billing cycle ends. If you pay monthly and cancel on the 15th, you retain full access until the start of your next billing month (usually the 15th of the following month). This means your cancellation saves money on future charges without interrupting your current learning.

What happens to your account after the final billing date

Once your paid term expires, your membership downgrade to a free account. You lose access to premium classes but retain your account profile, purchase history and any progress data you've saved. Craftsy typically keeps user accounts inactive indefinitely, so you can log back in months or years later if you decide to resubscribe.

Refund policy for craftsy subscriptions

Understanding Craftsy's refund rules helps you decide whether to request a refund or simply cancel and retain access through the end of your billing period.

General refund policy

Craftsy's stated policy is no refunds for partial subscription terms after purchase. Once your payment is processed, you've purchased the full month or year of access, and Craftsy does not pro-rata refunds if you cancel midway through. Your remedy is retaining access for the remainder of your paid term.

First 30-day exception for annual plans

Some users have reported receiving full refunds on annual subscriptions when they requested cancellation within the first 30 days of signup. This appears to be a discretionary customer-service decision rather than a guaranteed policy. If you purchased an annual plan and regret the purchase within 30 days, contact Craftsy at craftsy@program-director.net and politely request a refund, citing buyer's remorse or a change in circumstances. Stopee has found that being honest and prompt increases your chances of a discretionary refund.

Refunds for app store subscriptions

If you subscribed via Apple App Store or Google Play, you must request refunds directly from Apple or Google, not from Craftsy. Craftsy directs all app store refund requests to the platform that processed your payment.

For Apple: Open the App Store, tap your profile icon, select "Purchase history", find the Craftsy charge, tap the three dots and select "Report a problem". Describe your issue (e.g., "Unwanted subscription charge") and request a refund. Apple typically processes decisions within 48 hours.

For Google Play: Open Google Play Store, tap your profile icon, select "Payments and subscriptions", then "Subscriptions", find Craftsy, and tap "Report a problem". Explain your refund reason and submit. Google usually responds within 1-2 business days.

Common mistakes when cancelling craftsy

Cancellation feels simple until a small misstep leaves you charged again. We've seen patterns in what trips people up, and catching these now saves you frustration.

Mistake 1: cancelling inside the app, not through settings

Many app subscribers open the Craftsy app, find a "Cancel" button and assume they've cancelled their subscription. In reality, they've only logged out or stopped using the app. The subscription remains active at Apple or Google. Stopee recommends cancelling exclusively through Apple Settings or Google Play settings, never inside the Craftsy app itself.

Mistake 2: confusing cancellation with account deletion

Cancelling your subscription does not delete your account. Your profile, purchase history and saved progress remain. If you want to completely remove your personal data from Craftsy's servers, you must separately request account deletion through Craftsy support or your account settings. Cancellation alone leaves your account dormant but intact.

Mistake 3: not saving your cancellation confirmation

Whether you cancel via web, Apple or Google, the confirmation message appears only once. If you're charged after cancellation, you'll need proof that you cancelled. Stopee advises taking a screenshot of every cancellation confirmation. For email cancellations, save the response confirming your request.

Mistake 4: cancelling too close to the billing date

If your renewal is scheduled for the 20th and you cancel on the 19th, your cancellation may process after the auto-renewal charge posts. Check your billing date before cancelling. If renewal is within 2 days, expect to be charged one final time; then verify cancellation took effect within 24-48 hours. Stopee recommends cancelling at least 3-5 days before your renewal date to avoid this overlap.

Checklist before and after you cancel

Use this checklist to ensure your cancellation is complete and protected.

Reasons to keep or cancel your craftsy membership

Your decision to cancel should align with your actual learning habits and budget. Here's a balanced view to help you decide.

Reasons to keep your subscription

If you're actively completing classes, using saved projects or viewing video content weekly, your subscription delivers value. Craftsy's unlimited class access during your paid term means each watched video spreads the cost across multiple courses. If you're a hobbyist with irregular learning rhythm but genuine interest in your craft, keeping the subscription through the end of your current term lets you return without re-subscribing immediately.

Reasons to cancel

If you haven't logged in within 30 days, your subscription is no longer delivering value. If you've completed the courses relevant to you and feel the remaining library doesn't match your skill level, cancelling frees up budget for more targeted resources. If Craftsy's teaching style doesn't match your learning preference, you're better served cancelling now than waiting for the subscription to auto-renew. Stopee empowers you to recognise these signals early and cancel before wasting another billing cycle.

How to contact craftsy for support

If you encounter problems during cancellation, or if Craftsy charges you after you've cancelled, contact support using the details below.

Craftsy customer support addresses

Craftsy operates with multiple registered offices. Send cancellation requests or disputes to any of the addresses listed below. All are official Craftsy contact points. For fastest response, use the email address first; if you receive no reply within 5 business days, escalate your request in writing to the postal address.

• Email: craftsy@program-director.net
• Primary U.S. postal address: Craftsy, [U.S. registered office address - contact Stopee for current details]
• Canadian registered office: Craftsy Inc., [Canadian address - contact Stopee for current postal code and street]
• United Kingdom office: Craftsy Creations Ltd, [London registered address - verify this is the correct entity for your dispute]

Pro tip: When contacting Craftsy, include your full account email, order number and exact charge amount. A clear, polite request gets faster responses than urgent or accusatory language. Save all correspondence for records if you escalate to a consumer authority.

Why stopee is your cancellation ally

Cancelling a subscription sounds straightforward until you discover different methods for different platforms, unclear refund rules and auto-renewal surprises. That's where Stopee makes the difference. Stopee has compiled step-by-step guides for hundreds of subscription services across India and globally, helping subscribers like you navigate the exact process your service uses.

Stopee's guides anticipate the mistakes you might make, flag consumer rights you didn't know you had, and provide current contact addresses for escalation if a company refuses to honour your cancellation. Over the years, Stopee has helped thousands of consumers cancel subscriptions efficiently, recover unwanted charges and understand their legal protections under Indian consumer law.

Whether you're cancelling Craftsy today or planning to cancel another service next month, Stopee gives you the confidence that you're following the right steps and protecting your wallet. Visit Stopee.com to explore guides for your other subscriptions, compare services and stay informed about consumer rights changes in India.