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Cancel Craftsy: The Right Way
How to cancel craftsy in singapore: your complete step-by-step guide
What craftsy is and how it works
Craftsy is an online education platform that brings crafting classes directly to your device. Whether you want to learn knitting, quilting, cooking or dozens of other crafts, Craftsy offers video lessons, downloadable patterns and creative resources accessible via web browser and mobile apps.
You can subscribe for ongoing access or purchase individual classes. Most users in Singapore access Craftsy through the Apple App Store or the Craftsy website itself, though some subscribe via Google Play on Android devices. Understanding where you subscribed matters when you come to cancel, because the cancellation process differs depending on your platform.
How subscription billing works
Craftsy charges on a recurring basis once you activate a subscription. Your renewal date depends on when you first subscribed. Billing happens automatically each month or year, depending on your plan choice. If you do not cancel before your next renewal date, you will be charged again.
Why you might want to cancel
You may have completed the courses you wanted, found a cheaper alternative, or simply decided crafting classes are not the right fit for you right now. Whatever your reason, cancelling stops future charges and prevents unwanted renewal fees from hitting your card.
Your consumer rights in singapore
What the consumer protection (Fair trading) act says
Singapore's Consumer Protection (Fair Trading) Act protects you as a buyer of goods and services. However, digital subscriptions occupy a grey area. The law does provide some protections against unfair contract terms and requires businesses to provide clear information about cancellation rights before you pay.
In practice, digital services like Craftsy often restrict refunds for partially used periods. That said, if Craftsy makes misleading claims about access, automatic renewal, or charges, you have grounds to escalate a complaint to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS).
Distance selling and cooling-off periods
Some trade associations in Singapore offer a 7-day cooling-off concept for distance purchases, but this typically applies to physical goods rather than digital content. Once you access streaming video content or downloadable materials, your right to cancel for a refund becomes much weaker. This is why acting quickly matters.
How to cancel craftsy: step-by-step methods
Cancel via the craftsy website
If you signed up for Craftsy on their website using a credit card or other direct payment method, follow these steps to cancel through your account dashboard.
- Go to craftsy.com and sign in with your email and password.
- Click on your Account or Profile icon, usually in the top-right corner of the page.
- Look for Subscription, Billing, or Membership settings in the menu.
- Find your active subscription and select Cancel subscription or Manage subscription.
- Craftsy will ask you to confirm. Read any final offer (such as a discount to stay) and confirm your cancellation.
- You should receive an email confirmation within a few minutes. Keep this email as proof of cancellation.
Pro tip: If you cannot find the subscription settings, contact Craftsy support directly via their website. Processing typically takes 1 to 2 business days.
Cancel via apple app store (iPhone or iPad)
If you subscribed through the Apple App Store on your iPhone, iPad or Mac, you must cancel through your Apple ID settings, not the Craftsy app itself. Apple manages the billing relationship here, not Craftsy directly.
- Open the App Store app on your Apple device.
- Tap your Profile icon at the top right.
- Select Subscriptions.
- Find Craftsy in the list and tap it.
- Tap Cancel Subscription or Edit Subscription.
- Confirm the cancellation when prompted.
Important: Cancelling through the App Store stops only the app subscription. If you also have a direct Craftsy website subscription, you must cancel that separately through their website (see method above).
Pro tip: After you cancel an App Store subscription, you keep access until the end of your current billing period. You will not be charged again after that date.
Cancel via google play (Android)
Android users who subscribed through Google Play Store must manage their subscription within Google Play itself. Craftsy cannot cancel Google Play subscriptions on your behalf.
- Open the Google Play Store app on your Android device.
- Tap your Profile icon at the top right.
- Select Subscriptions (or Manage Subscriptions depending on your device).
- Find Craftsy in the list and tap it.
- Tap Cancel Subscription.
- Choose your reason (optional) and confirm the cancellation.
Warning: If you see a screen asking you to provide feedback or offering a discount to stay, you are still in the cancellation flow. Confirm cancellation to complete it.
Pro tip: Similar to the Apple App Store, your access continues until the end of your current billing cycle. No refund is issued for unused days.
Contact craftsy support if you get stuck
If you cannot find the cancellation button or your subscription does not appear where expected, email Craftsy support directly through their website. Be specific: tell them which device, platform and email address you used to subscribe. Provide your order or subscription ID if you have it. Support usually responds within 1 to 2 business days and can cancel on your behalf if the self-service option fails.
What happens immediately after you cancel
Your access and content
Cancelling a Craftsy subscription stops auto-renewal, which is the most important outcome. You will not be charged for the next billing cycle. Your account access typically continues until the end of your current paid period, so if you are mid-month, you can still watch classes and download materials until your billing date arrives.
Any content you have downloaded to your device remains accessible even after your subscription ends, depending on Craftsy's digital rights terms. However, streaming content and new downloads will no longer work once your subscription period expires.
Confirmation and proof
You should receive an email from Craftsy (if cancelled via their website) or from Apple / Google (if cancelled via an app store) confirming the cancellation. Save this email. If a charge appears after cancellation, you have proof that you acted on a specific date.
Check your next billing date
Log back into your account a day after cancellation to verify that the subscription is no longer listed as active. If it still shows as active, contact support again and reference your cancellation confirmation email.
Refunds: what to expect and how to request one
Craftsy's general refund policy
Craftsy does not typically refund subscription fees for partially used billing periods. If you cancel mid-month, Craftsy will not issue a pro-rata refund for the remaining days. This is stated in their terms of service and is standard practice across digital education platforms.
The exception is if you cancel within a very narrow window (often 24 to 48 hours of first purchase), in which case some refunds are granted at Craftsy's discretion.
When refunds are possible
Refunds may be available in these scenarios: you cancelled within 2 business days of purchase; your subscription was charged in error (duplicate charge); or you have a valid consumer protection claim under Singapore law (for example, if Craftsy made a false claim about what you were purchasing).
If any of these apply, request a refund directly from Craftsy support. Be clear about your reason and include your order ID and subscription dates. Allow 5 to 10 business days for a response.
Refunds from apple or google
If you subscribed via the Apple App Store or Google Play, those platforms have their own refund policies that sometimes override Craftsy's policy. Apple allows refunds within 15 minutes of purchase in some cases. Google allows refunds within 48 hours. Submit your refund request directly through the app store rather than through Craftsy.
Escalation to consumer authorities
If Craftsy refuses a refund and you believe you have grounds under the Consumer Protection (Fair Trading) Act, you can escalate to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS). Document your cancellation date, billing dates, and all correspondence with Craftsy before escalating.
Common mistakes to avoid when cancelling
Cancelling a subscription feels like it should be simple, yet thousands of consumers end up charged again because one small step was overlooked. Here are the traps that catch most people.
Mistake 1: cancelling the app instead of the subscription
Deleting the Craftsy app from your phone does not cancel your subscription. Your subscription lives in your payment method (credit card, Apple ID, or Google Account), not on your device. You must cancel the subscription itself, not just the app. Reinstalling the app later will show your active subscription if you have not cancelled it.
Mistake 2: forgetting to cancel on all platforms
If you subscribed through both the Craftsy website and the Apple App Store, you have two separate subscriptions. Cancelling one does not cancel the other. You must cancel each subscription independently. Review your billing statements to see if you are being charged from multiple sources.
Mistake 3: not saving your cancellation confirmation
The email confirmation is your proof of cancellation. If a charge appears later and you contact your bank or card issuer, they will ask for evidence that you cancelled. Without that confirmation email, the burden falls on you to prove it. Save the email, take a screenshot, and store both safely.
Mistake 4: assuming your access will stop immediately
Cancelling a subscription does not immediately revoke your access. You keep access until the end of the billing period you have already paid for. If you expect access to stop right away and it does not, that is normal, not a problem. However, if your billing period is long (annual plan), you will have many months of access remaining even after you cancel.
Mistake 5: not checking your bank statement
Always verify that the next expected charge does not appear in your bank account statement 3 to 5 days after your next billing date. If it does, you have evidence of a failed cancellation and can contact Craftsy support with that statement as proof.
Craftsy pricing and plan options
Where to find current pricing
Craftsy's pricing, plan options and promotional offers change frequently. The Stopee team always recommends checking the official Craftsy website or your relevant app store (Apple App Store or Google Play) for the most up-to-date pricing before you subscribe. Do not rely on third-party websites or summary pages, as pricing outdates quickly.
Pricing table for reference
| Plan type | Typical billing | Best for |
|---|---|---|
| Monthly subscription | Charged monthly (varies by promotion) | Short-term learners |
| Annual subscription | Charged once yearly (usually cheaper per month) | Best value long-term |
| Individual class purchase | One-time fee per class | Specific skill learning |
Important: This table reflects general Craftsy plan structures but is not a guarantee of current prices. Visit Craftsy directly to confirm exact SGD pricing for Singapore users.
After cancellation: keeping your data and managing access
What happens to your account
After your paid subscription period ends, your Craftsy account remains active. You can log back in and see your purchase history and downloaded materials. However, you lose access to streaming content and cannot view classes unless you resubscribe or purchase them individually.
Protecting your download before access expires
If you have found classes particularly valuable, download any materials you can before your subscription expires. Craftsy allows downloads of patterns and resources on many courses. Offline copies ensure you keep the content permanently, even after your subscription ends.
Resubscribing later
Nothing prevents you from resubscribing to Craftsy months or years later if you change your mind. Promotional offers and seasonal discounts appear regularly, so watch for emails or check the app store periodically if you think you might return.
Why stopee helps thousands of consumers cancel
Cancelling digital subscriptions should be straightforward, yet companies often make the process deliberately hidden or confusing. Stopee exists to cut through that confusion. Our guides walk you through every step, flag the traps, and empower you to take control of your subscriptions.
Whether you are cancelling Craftsy or any other service, Stopee provides the same level of detail and support. We have helped thousands of consumers in Singapore cancel unwanted subscriptions, recover refunds and understand their consumer rights. Stopee gives you the knowledge you need to act confidently.
How stopee makes cancellation easier
Stopee guides focus on what actually works, not generic advice. We verify cancellation methods, track changes when companies update their processes, and provide escalation pathways when cancellation fails. If you need help cancelling any other services, visit Stopee and search for that provider.
Key takeaways and action checklist
Your cancellation checklist
- Identify where you subscribed (Craftsy website, Apple App Store or Google Play).
- Log in to the correct platform and follow the cancellation steps for that method.
- Save your cancellation confirmation email.
- Wait 1 to 2 business days and verify the subscription no longer appears in your account.
- Check your bank statement 5 days after your next expected billing date to confirm no charge appeared.
- If a charge appears, contact Craftsy support immediately with your confirmation email as proof.
Summary table: cancellation methods at a glance
| Platform | Where to cancel | Processing time | Access after cancellation |
|---|---|---|---|
| Craftsy website | Account / Subscription settings | 1 to 2 business days | Until end of billing period |
| Apple App Store | App Store app / Subscriptions menu | Immediate | Until end of billing period |
| Google Play | Google Play Store app / Subscriptions menu | Immediate | Until end of billing period |
Contact and escalation information
If Craftsy refuses to cancel or you need additional support, escalate to the Consumers Association of Singapore (CASE). CASE handles consumer complaints and can mediate disputes at no cost to you. The Consumer Protection (Fair Trading) Act and the Competition and Consumer Commission of Singapore (CCCS) also provide pathways for unresolved billing disputes and unfair trading practices.
For documented refund disputes, keep copies of all emails, screenshots of subscription settings, and billing statements. These form the evidence base if you need to escalate beyond Craftsy support.
Final word from stopee
Cancelling Craftsy in Singapore is achievable in under 10 minutes if you use the right method for your platform. Follow the steps exactly, save your confirmation, and monitor your bank account one more time after your billing date. Stopee has guides for hundreds of services, so if you need to cancel anything else, we are here to help. Your money, your account, your choice, and you deserve a cancellation process that respects that.