Manage Save My Exams

How to cancel save my exams in india and protect your refund rights

What is save my exams and who should use it

Save My Exams is an online revision platform built around structured notes, topic-focused questions, past papers and mock exams aligned to major international exam boards like IGCSE, A-Level and IB. Students and teachers across India use it to supplement official textbooks and practice papers, especially during intense exam prep periods.

You access the platform via web or mobile app, and it works best when you combine it with your school curriculum and official past papers. The service has built a solid reputation, earning a 4.5 out of 5 rating from Indian users.

Is save my exams right for your exam prep

Save My Exams works well if you need condensed, topic-by-topic revision content and want to practice with realistic exam-style questions. If your exam prep is short-term or you have already invested in another platform, cancelling makes sense. At Stopee, we help you make that decision with clarity and confidence.

Pricing plans available in india

Save My Exams offers flexible subscription options across Learning Premium and VIP tiers, plus a one-off ad-removal purchase. Your choice depends on exam timeline and the level of detailed content you need.

Pricing notes and purchase channels

These prices reflect App Store (India) in-app purchase listings current as of early 2026. Web-based subscriptions may use different pricing or payment gateways. Always check your purchase confirmation screen for exact plan entitlements before committing, because feature descriptions vary by sales channel.

How to cancel save my exams step-by-step

Cancellation is straightforward if you know which payment method you used. The process differs slightly depending on whether you subscribed directly on the Save My Exams website, through PayPal or via a mobile app.

Cancel via the save my exams website

If you signed up directly through the Save My Exams website using a credit card or debit card, cancel directly in your account settings.

1. Log in to your Save My Exams account using your email and password.
2. Navigate to My Account from the top menu or account icon.
3. Select Settings, then Membership & Billing.
4. Look for the Cancel or Manage Subscription button and click it.
5. Follow the on-screen prompts to confirm cancellation and stop auto-renewal.
6. You will receive a confirmation email within minutes. Save this email as proof of cancellation.

Pro tip: Do not click Cancel multiple times. Rapid double-clicking can trigger immediate access loss in rare cases. Follow the prompts carefully and wait for the confirmation message before closing the browser tab.

Cancel a PayPal subscription

If you subscribed to Save My Exams using a PayPal account, you must cancel the recurring payment inside PayPal itself. Cancelling on the Save My Exams website alone will not stop PayPal from charging you every billing cycle.

1. Log in to your PayPal account at paypal.com.
2. Go to Settings (gear icon in the top right corner).
3. Select Payments, then Manage automatic payments or Manage subscriptions.
4. Find the Save My Exams subscription in the list and click it.
5. Click Cancel and confirm the cancellation.
6. You will see a confirmation on screen and receive a cancellation email from PayPal.

Warning: If you only cancel on the Save My Exams website and ignore your PayPal settings, your card will still be charged. Always check both accounts to be safe.

Cancel a mobile app subscription (Apple app store or google play)

Save My Exams does not allow cancellation through the Apple App Store or Google Play Store directly. You must use the Save My Exams website to stop auto-renewal. Deleting the app will not cancel your subscription.

1. Visit the Save My Exams website at savemyexams.co.uk (or the regional URL for India).
2. Log in and go to My Account > Settings > Membership & Billing.
3. Click Cancel and follow the prompts to confirm.
4. You will retain access until the end of your current billing cycle.

Pro tip: If you subscribed via the app but cannot find the Settings menu, open the Save My Exams website in a mobile browser and log in there. The cancellation interface is clearer on the web version.

What happens to your account after you cancel

Cancellation does not mean instant loss of access. Save My Exams lets you keep Premium features until your paid billing period ends, giving you time to finish your revision.

Access during your notice period

After you cancel, you retain full Premium access until midnight on the last day of your current billing cycle. If you cancelled on 15 March and your subscription renews on 30 March, you can study right up until 29 March at 23:59 IST.

Your saved progress, bookmarks and account data remain intact and available during this period. You do not lose any work or notes you have already created.

Auto-renewal stops, but your account stays

Cancellation stops the automatic charge on your payment method. Your account does not delete automatically, and your personal data is not removed. You can log back in anytime to view your old notes and progress, but you will see the free version only once your paid period expires.

If you want to delete your account entirely, contact Save My Exams customer support separately. Cancellation alone does not erase your personal information.

Refund policy and when you might get money back

Save My Exams generally does not issue refunds for unused subscription time after cancellation. However, Indian consumer law provides some protections you should know about.

Standard refund position

The company's published terms state that cancellation stops future auto-renewals but does not trigger a refund for time you have not yet used. If you cancel on day 5 of a 30-day cycle, you do not receive a pro-rata refund for the remaining 25 days.

Save My Exams does not advertise a statutory 14-day cooling-off right on its India-facing pages. This gap is important, and Stopee recommends you keep detailed records of your purchase date and cancellation date in case you need to escalate later.

Exceptions and discretionary refunds

Refunds may be possible if Save My Exams makes material changes to its Terms of Service without your consent. In such cases, the company may allow you to terminate and receive a refund, minus a pro-rata daily membership fee. Outcomes are assessed case-by-case and remain discretionary.

If you believe you have grounds for a refund under Indian consumer law, document your claim in writing and keep copies of all emails and receipts.

Your consumer protection rights in india

Indian consumer law offers protections even if a company's terms seem harsh. Understanding these rights strengthens your position if a dispute arises.

Consumer protection act and digital subscriptions

The Indian Consumer Protection Act, 2019 governs online purchases, including digital subscriptions. You have the right to receive services as described, and if Save My Exams fails to deliver promised features or content, you may have grounds to claim a refund or compensation.

If you face persistent billing issues, false advertising or unresponsive customer support, you can escalate to your state's Consumer Grievance Redressal Commission or file a complaint with the Central Consumer Protection Authority (CCPA).

Dispute resolution steps

1. Contact Save My Exams customer support in writing (email is best) and explain the issue clearly. Give them 30 days to respond.
2. If they refuse or do not reply, escalate in writing to the company's registered office address in the UK (see contact details below).
3. If the company still does not resolve it, file a consumer complaint with your state Consumer Redressal Commission. Many states now accept online complaints.
4. For serious breaches, consider filing with the CCPA at grievance-ccpa@nic.in.

Pro tip: At Stopee, we advise keeping detailed screenshots of charges, subscription confirmations and all customer support exchanges. These become evidence if you need to file a formal complaint.

Common cancellation mistakes and how to avoid them

Cancellation feels simple, but small errors can leave you paying longer than you intended. Here are the traps Stopee has seen thousands of users fall into.

Mistake 1: forgetting to cancel PayPal recurring payments

You cancel on Save My Exams but ignore your PayPal account. Months later, you discover PayPal has kept charging you. This is the most common mistake, especially if you used PayPal because you thought it would auto-sync with the website cancellation.

How to avoid it: Always log into PayPal immediately after cancelling on the website and verify that the Save My Exams recurring payment is gone from your Manage Subscriptions list.

Mistake 2: deleting the app instead of cancelling the subscription

You uninstall Save My Exams from your phone thinking the subscription will stop. It does not. The app is just software. Your subscription lives in the billing systems of Apple, Google or Save My Exams, and deleting the app changes nothing.

How to avoid it: Log into the Save My Exams website and formally cancel from the Membership & Billing section. Only then uninstall the app if you want.

Mistake 3: clicking cancel twice rapidly

You are nervous the first click did not work, so you click Cancel again. In rare cases, the system interprets this as a request for immediate termination, and you lose access before your paid period ends.

How to avoid it: Click Cancel once, wait for the on-screen confirmation message, then close the page. Check your email for a confirmation within minutes. If you do not see one within 5 minutes, log back in and check your account status, but do not click again.

Mistake 4: assuming refunds are automatic

You cancel and expect a refund to appear in your bank account within days. Save My Exams does not work this way. No refund is issued for unused time, and you are relying on the company's discretion if you want to escalate.

How to avoid it: Read the refund policy before you buy. If you need a refund guarantee, Stopee recommends choosing a shorter billing cycle (monthly instead of annual) so your risk is lower.

Checklist before and after cancellation

Use this checklist to ensure you cancel correctly and do not miss a step.

Contact save my exams for support or formal cancellation

If you cannot cancel online or need to escalate a billing dispute, contact Save My Exams using the postal address below. Send letters via registered post so you have proof of delivery.

Registered office (UK)

Save My Exams Ltd
Registered office address (for formal correspondence):
Details available on the company's UK Companies House registration.

For India-specific inquiries, contact customer support through the Save My Exams website contact form or email support address listed in your account settings.

Pro tip: Save My Exams may not have a dedicated India postal address, so use the UK registered office for formal letters. Send a letter marked "Cancellation Request" and "Refund Inquiry" by registered post. Keep the tracking number and receipt.

Should you keep or cancel save my exams

The decision to stay or leave depends on your exam timeline and budget. Here is a quick comparison to help you decide.

Why stopee helps thousands of students cancel with confidence

Cancelling an online subscription should not feel stressful, but confusing terms, multiple payment methods and hidden auto-renewals make it harder than it should be. Stopee has guided thousands of Indian students through cancelling Save My Exams and dozens of other learning platforms, ensuring they keep access during their notice period and avoid surprise charges.

Our step-by-step guides, consumer law insights and escalation pathways give you power over your own subscriptions. You cancel on your terms, keep your money and move forward with clarity.

Visit Stopee today to access free cancellation guides, refund rights resources and live support for any platform you need to leave. Stopee makes sure you are never trapped by auto-renewal again.