Manage Save My Exams
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Cancel Save My Exams: The Right Way
How to cancel save my exams in singapore and reclaim your revision budget
What is save my exams
Save My Exams is an online revision platform designed to help students master UK-style qualifications including GCSE, IGCSE and A-levels through structured study materials and practice tools.
Core features and how they work
The platform combines revision notes, past papers, model answers, AI-powered marking via SmartMark, mock exams, and adaptive test builders into one subscription service. Students and tutors use it for concentrated exam preparation, quick topic review and targeted practice feedback. The content is organised by examination board and subject, making it popular with learners who want concise summaries alongside official past papers.
Who typically uses this service
Save My Exams appeals to secondary and sixth-form students preparing for high-stakes exams, as well as private tutors supporting their students' revision. It is particularly valuable if you need structured, board-specific content and rapid marking feedback.
Understanding your consumer rights before cancelling
Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase online subscriptions, and you have statutory rights that Save My Exams cannot override.
Your cooling-off right explained
When you purchase a subscription from Save My Exams, you have a 14-day cooling-off period from the date of purchase. This is your statutory right under consumer law, and it applies regardless of what the company's terms say. If you cancel within 14 days and have not accessed the premium content, you are entitled to a full refund. If you did access premium features during those 14 days, Save My Exams may deduct a proportional charge for the time you used the service. After 14 days, cooling-off protection ends, and standard refund policies apply.
Non-refund policies and what they mean
Save My Exams generally does not issue refunds for unused time after the cooling-off period. Cancelling your subscription stops future renewals but does not automatically generate a refund for the billing period you are currently in. This is standard practice, but it is not your only option. If you believe the service has failed to deliver what was promised, or if you have been charged in error, you retain the right to dispute the charge with your payment provider. Stopee recommends documenting your issue and escalating to your bank or card provider if the company refuses to help.
Cancellation methods and which route to take
Your cancellation path depends on how you subscribed and which payment method you used.
Cancelling via the save my exams website
This is the primary cancellation route and works for both desktop and mobile browsers.
- Open your web browser and go to the Save My Exams website.
- Sign into your account using your email and password.
- Navigate to My Account then select Settings.
- Look for Membership & Billing and select Manage Subscription.
- Click the Cancel button to start the cancellation process.
- Warning: Do not click the Cancel button twice. Doing so can trigger immediate termination without a refund.
- Follow all on-screen prompts to confirm your cancellation.
- You will receive a confirmation email. Save this for your records.
Cancelling if you subscribed through apple app store or google play
Save My Exams does not offer an in-app cancellation option through either platform. Even if you downloaded the app, you must cancel via the website using the steps above. This is a common trap, so verify you have cancelled on the website, not just uninstalled the app.
Cancelling if you set up a recurring payment via PayPal
This requires two cancellations to avoid being charged again. Pro tip: Many people forget the second step and are surprised by a renewal charge.
- First, cancel your Save My Exams subscription using the website steps outlined above.
- Next, sign into your PayPal account separately.
- Go to Settings > Payments > Manage automatic payments.
- Find the Save My Exams recurring payment and select Cancel.
- Confirm the cancellation on PayPal.
Cancelling only on the Save My Exams website does not stop PayPal from renewing your subscription. You must cancel on both platforms to prevent future charges. Stopee has seen countless cases where learners cancelled one but not the other.
What happens after you cancel
Understanding your access timeline after cancellation helps you plan your final revision weeks and avoid surprise service cuts.
Your access period after cancellation
When you cancel a paid subscription, your premium access remains active until the end of your current billing period. For example, if you paid for an annual subscription in January and cancel in July, you keep full premium access until the end of December. Your subscription will not renew after that date, and premium features will become unavailable.
Your account data and how long it stays
Cancelling your subscription does not automatically delete your account or personal data. Your account, study notes, bookmarks and progress remain in the system unless you separately request data deletion. If you want to delete your account entirely, contact Save My Exams support and reference their Terms of Service for the formal process. For any data rights requests, Save My Exams must respond within 30 days under data protection law.
Pricing, plans and what you are paying for
Knowing exactly what each plan costs and what is included helps you decide if your current plan matches your needs or if you should downgrade instead of cancelling.
Current subscription plans and pricing
| Plan name | Price per billing cycle | Billing frequency | What is included |
|---|---|---|---|
| Annual (GBP) | £48.00 (~SGD 82) | Once per year | Full premium: revision notes, past papers, model answers, SmartMark, mock exams, target test, custom test builder |
| Quarterly (GBP) | £30.00 (~SGD 51) per 3 months | Every 3 months | Full premium access, same features as annual |
| Monthly (GBP) | £12.00 (~SGD 20) per month | Monthly | Full premium access, most flexible option |
| Annual (USD) | USD 96.00 (~SGD 130) | Once per year | Same as GBP annual plan |
| Monthly (USD) | USD 40.00 (~SGD 54) per month | Monthly | Same features as monthly GBP |
Pro tip: If you are not ready to cancel entirely, downgrading from annual to monthly costs you less per month and gives you an exit ramp without losing access. Some users pause their studies for a term and simply switch to the monthly plan instead of cancelling.
Refund eligibility and what you can claim
Your refund rights depend on when you cancel and whether you have used the service.
The 14-day cooling-off refund
Your strongest refund right is the 14-day cooling-off period. If you purchased a subscription within the last 14 days and have not accessed premium content, you can claim a full refund. To claim this:
- Contact Save My Exams support with your order date and account email.
- Clearly state that you are invoking your consumer cooling-off right under the Consumer Protection (Fair Trading) Act.
- Request a full refund and provide a brief reason (optional but helpful).
- Save My Exams must respond within 14 days of receiving your request.
Warning: If you accessed premium features, such as viewing revision notes or submitting work to SmartMark, you are no longer within a clean cooling-off scenario. However, you may still qualify for a partial refund covering the time you did not use the service. Make the claim in writing and retain all correspondence.
Refunds after the 14-day period
After 14 days, Save My Exams does not automatically refund unused time. Cancelling stops future renewals but does not produce a refund for your current billing period. This is where many learners feel let down, but you do have escalation options. If the service has failed to work as promised-for example, if SmartMark is unavailable for weeks or content is missing for your exam board-you can raise a dispute with your payment provider. Stopee advises gathering evidence: screenshots of errors, dates when the service was unavailable, and your original purchase receipt. Your bank or card issuer can then investigate and potentially reverse the charge.
Common cancellation traps and how to avoid them
Cancelling a subscription can feel frustrating when obstacles appear at the last moment. Here are the mistakes we see most often, and how you can sidestep them.
Trap 1: cancelling the app instead of your subscription
Deleting the Save My Exams app from your phone or tablet does nothing to cancel your subscription. The app is just a window into your account; uninstalling it leaves your billing active and renewal intact. Always cancel via the website using the account settings path we outlined earlier.
Trap 2: missing the PayPal double cancellation
If you set up a recurring payment through PayPal, cancelling only on the Save My Exams website leaves your PayPal subscription active. You will see another charge on your next billing date. Log into PayPal separately and cancel the recurring payment there as well. Stopee has seen learners caught out by this twice over.
Trap 3: clicking cancel twice
The Save My Exams cancellation button should only be clicked once. Double-clicking can cause immediate termination of your access without refund, even if you are mid-billing period. Click once, then wait for the confirmation screen.
Trap 4: not saving your confirmation email
After you cancel, you will receive a confirmation email. Screenshot or forward this to yourself for safekeeping. If a renewal charge appears, you need proof that you cancelled. Without that email, disputing the charge with your bank becomes harder.
Trap 5: cancelling too close to your renewal date
If your renewal is scheduled for 28 January and you cancel on 27 January, you risk being charged before the cancellation processes. Cancel at least 3-5 days before your renewal date to ensure the system has time to register your request.
Checklist before you finalize your cancellation
Use this checklist to ensure your cancellation is clean and you do not face unexpected charges or access loss.
| Task | Completed | Notes |
|---|---|---|
| Check your current billing cycle end date | ☐ | You keep access until this date |
| Download or save any study materials you created | ☐ | Custom notes, bookmarks and progress may be lost after cancellation |
| Cancel via the Save My Exams website using My Account > Settings > Membership & Billing | ☐ | Do not rely on app deletion |
| If you use PayPal, cancel the recurring payment in your PayPal account | ☐ | Two cancellations required for PayPal users |
| Save your cancellation confirmation email | ☐ | Essential for disputes |
| If within 14 days and no access used, submit cooling-off refund claim | ☐ | Write to support referencing consumer law |
Why learners cancel save my exams and whether you should too
Understanding your reasons for cancellation helps you decide if this is the right move or if a pause or downgrade makes more sense.
Common reasons students cancel
Learners typically cancel because their exams have finished, they have switched to a different revision platform, or they feel the cost is not justified by the tools they actually use. Some users sign up for a short burst of revision and then let the subscription lapse. Others discover that free resources cover their syllabus adequately. A smaller group cancels due to technical issues, unresponsive support, or dissatisfaction with SmartMark feedback. Stopee recognises that each situation is different, and your reason shapes your next step.
Should you cancel or downgrade instead
Before cancelling entirely, consider whether a downgrade suits you better. If you are on an annual plan at £48, switching to monthly at £12 gives you flexibility without a hard stop. If your exams are in 3 months, a quarterly plan might cost less than annual. Cancellation is final and irreversible; downgrading is reversible and keeps your study momentum alive. Stopee recommends testing a downgrade first, then cancelling later if the service truly is not for you.
Contact details and where to escalate if save my exams refuses to help
If Save My Exams does not respond to your cancellation or refund request within 14 days, you have a formal escalation path.
Direct contact and support
Save My Exams is registered at New Derwent House and operates under UK consumer law, even for Singapore users. Contact their support team via the website contact form and include your order number, account email, and the reason for your request. Request a response within 7 days. If you do not receive one, escalate formally.
Escalation to your payment provider
If Save My Exams ignores your refund claim or cancellation request, your bank or card provider can intervene. Contact your card issuer and request a chargeback or payment dispute. Provide your cancellation confirmation email, screenshots of any support correspondence, and a clear explanation of the issue. Your bank must investigate within 30 days. This is your legal safety net.
Escalation to consumer authorities
For persistent issues, you can lodge a complaint with the Consumers Association of Singapore (CASE). While Save My Exams operates in the UK, CASE can mediate disputes involving Singapore residents and overseas merchants. Stopee advises writing to CASE with full documentation of your attempts to resolve the issue directly.
Final steps and your path forward
Cancelling Save My Exams is a straightforward process when you follow the correct steps, but it requires attention to detail to avoid common traps. The key is to cancel via the website, verify that you have cancelled on all platforms (including PayPal if relevant), save your confirmation, and monitor your billing to ensure no renewal charge appears.
If you are within 14 days of purchase and have not accessed premium content, make your cooling-off refund claim in writing immediately. After 14 days, cancellation stops renewals but does not produce a refund for your current period. If the service has failed to deliver what was promised, escalate to your payment provider or CASE.
Whether you cancel, downgrade, or pause your revision, your access to premium features remains available until the end of your billing cycle. Use this time to download any custom study materials or notes you created, then move on to your next revision tool with confidence. Stopee has helped thousands of consumers cancel subscriptions across edtech, streaming, fitness and other sectors-we know that the right process makes all the difference. Take control of your revision budget, act decisively, and do not hesitate to escalate if the company does not cooperate. You have consumer rights on your side.