Manage Omaze

How to cancel omaze and protect your refund rights in india

Understanding omaze and why you might want to cancel

Omaze is an online fundraising platform that lets you enter prize draws and subscribe for recurring entry opportunities in exchange for donations to charitable causes. The platform operates across multiple channels-web, Apple App Store, and Google Play-and each has different cancellation rules that matter for your wallet.

You may decide to cancel because you've won a prize, the monthly costs add up, you no longer want to participate in draws, or you simply changed your mind. Whatever your reason, Stopee is here to walk you through the process step-by-step and ensure you know your rights under Indian consumer law.

How omaze subscriptions work

Omaze operates on both single-entry and recurring subscription models. Single entries are one-time purchases, but subscriptions renew automatically until you actively cancel them. This automatic renewal is where most users get caught off guard, especially when using app stores where cancellation happens in a different location than where you signed up.

Funds from your entries go toward charitable causes and running the promotions themselves. Understanding this structure helps you decide whether continued participation aligns with your goals and budget.

Why cancellation timing matters

The timing of your cancellation directly affects your refund eligibility. If you cancel within the first 14 days of your subscription start, you have strong legal protection under Indian consumer protection frameworks. After that window closes, refund guarantees weaken significantly, which is why acting quickly matters.

Your consumer rights under indian law

India's Consumer Protection Act, 2019 gives you clear rights when dealing with online subscriptions and distance contracts. These rights are your leverage if Omaze resists your cancellation or refund request.

The 14-day cancellation window

Under the Consumer Protection Act, you have the right to cancel most distance contracts within 14 days of the contract formation date without needing to justify your decision. This applies to Omaze subscriptions purchased online, and it entitles you to a full refund minus any non-recoverable costs directly incurred by Omaze.

The 14-day window is your strongest legal position. If you're within this period, Stopee recommends you act immediately and document everything-your cancellation request, the date you sent it, and any confirmation Omaze provides.

Rights after the 14-day period

After 14 days, you can still cancel your subscription to stop future billing, but refund eligibility becomes limited. Omaze's terms state that once a prize draw closes, entry fees are non-refundable because they've already supported the charitable cause. However, if you cancel before a draw occurs and before your current billing cycle ends, you have grounds to request a partial refund for the unused portion of your subscription.

If Omaze refuses, you can escalate to the Central Consumer Protection Authority (CCPA) or your state's consumer commission. Stopee has helped thousands of consumers navigate these disputes successfully by keeping clear records.

Methods to cancel omaze by platform

Your cancellation method depends on where you made your purchase. The web, Apple App Store, and Google Play each have separate systems, and using the wrong method can delay your cancellation.

Cancel via the omaze website (recommended method)

Cancelling directly through Omaze's website gives you the most immediate confirmation and the easiest paper trail for refund disputes.

1. Open a web browser and visit the Omaze website.
2. Log into your Omaze account using your email and password.
   • If you've forgotten your password, click "Forgot password" and follow the email link to reset it.
3. Navigate to your account settings or dashboard; look for a "Manage Subscriptions," "Billing," or "My Subscriptions" section.
4. Find the active subscription you want to cancel and click the "Cancel" button next to it.
   • Read any confirmation message carefully; Omaze may ask you to confirm your cancellation or offer a reason for leaving.
5. Complete the cancellation process and wait for an on-screen confirmation message.
6. Take a screenshot of the confirmation page showing the cancellation date and time.
   • Pro tip: Email this screenshot to yourself or save it to cloud storage immediately. You'll need it if you ever need to prove you cancelled on a specific date.
7. Check your email for a confirmation message from Omaze within 24 hours.
   • Warning: If you don't receive an email confirmation within 24 hours, contact Omaze support immediately to verify your cancellation was processed.

After you cancel, your subscription stops renewing, but you usually retain access to any benefits until the end of your current paid billing cycle. This is standard and not a sign that your cancellation failed.

Cancel via apple app store

If you subscribed to Omaze through your Apple device or Apple ID, you must cancel through Apple's subscription management system, not through Omaze's website.

1. On your iPhone, iPad, or Mac, open the Settings app (on iPhone/iPad) or System Preferences (on Mac).
2. Tap or click your name at the top of the screen.
3. Select "Subscriptions" (iOS/iPad OS) or "Media and Purchases" then "Subscriptions" (Mac).
4. Find Omaze in the list of active subscriptions.
5. Tap or click on Omaze and select "Cancel Subscription."
   • Apple will show you your renewal date and ask you to confirm the cancellation.
6. Confirm the cancellation by tapping or clicking the final "Confirm" button.
7. Screenshot the cancellation confirmation screen immediately.

Warning: Do not try to cancel an Apple subscription through the Omaze website. Apple's system won't recognize it, and you'll still be charged at your next renewal date.

Cancel via google play

If you subscribed through an Android device or Google Play, follow Google's cancellation process instead of Omaze's.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select "Payments and subscriptions" from the menu.
4. Tap "Subscriptions" to see your active subscriptions.
5. Find Omaze in the list and tap on it.
6. Select "Cancel subscription" and follow the on-screen prompts.
   • Google will confirm your cancellation and show you your final billing date.
7. Take a screenshot of the confirmation screen.

Pro tip: Google often sends a retention email offering discounts or special terms to keep you subscribed. Ignore these unless you genuinely want to stay; they're designed to reverse your cancellation decision.

Cancel via email (alternative method)

If the web portal is down, broken, or you're having technical difficulties, you can submit a formal cancellation request by email. This method is slower but creates a documented record.

1. Compose an email to team@omaze.co.uk with the subject line "Subscription Cancellation Request."
2. Include the following information:
   • Your full name as it appears on your Omaze account
   • Your email address registered with Omaze
   • Your account ID (if you have it; check your past invoices or emails from Omaze)
   • The date you started your subscription
   • A clear statement: "I request cancellation of my Omaze subscription effective immediately."
3. Send the email and keep a copy in your records.
4. Wait for Omaze's acknowledgement email, which should arrive within 3-5 business days.
   • Warning: If you don't hear back within 5 days, escalate via Stopee's contact database or your payment provider's dispute process.

What happens immediately after you cancel

Cancellation can feel uncertain because the consequences aren't always instant. Here's what to expect in the days and weeks following your cancellation request.

Access and billing after cancellation

When you cancel on the web or via email, your subscription stops renewing immediately. However, you retain access to any subscription benefits-such as entry draws-until the end of your already-paid billing cycle. This is intentional and not an error; you've already paid for that period, and Omaze lets you use it.

Your next payment will not occur. If you were charged a few days after cancelling, it's likely because you cancelled after the charge had already processed. Contact Omaze support with your cancellation confirmation and ask for a reversal.

Your account data and history

Cancelling a subscription does not delete your Omaze account or erase your personal data. Your account remains active, and Omaze retains your contact information, entry history, and payment records. If you want your account closed or your data deleted, send a separate request to Omaze's privacy team.

Under India's data protection framework, you have the right to request deletion of your personal data. Include a clear statement in your email: "I request deletion of all my personal data held by Omaze in accordance with my privacy rights." Stopee recommends sending this as a separate email from your cancellation request so Omaze processes both clearly.

Refund eligibility and timelines

Refunds are the most misunderstood part of cancelling Omaze. Your eligibility depends entirely on when you cancel relative to the draw date and the 14-day window.

Refunds within 14 days

If you cancel within 14 days of starting your subscription, you qualify for a full refund under consumer protection law. Omaze should process this refund to your original payment method within 10-14 business days after confirming your cancellation. If you used a debit or credit card, your bank may take an additional 2-3 business days to post the refund to your account.

Pro tip: Always check your bank or card issuer's transaction history first before contacting Omaze about a missing refund. Sometimes the refund posts under a different description or in a separate pending transaction.

Refunds after 14 days but before the draw closes

After the 14-day window closes, Omaze's terms state that entry fees support the charity and are generally non-refundable. However, if you cancel before the prize draw occurs and before your current billing cycle ends, you have grounds to request a partial refund for the unused portion of your subscription.

For example, if you paid ₹99 for a monthly subscription on the 1st of the month and cancelled on the 15th, you could argue for a refund of roughly half the monthly fee. Stopee has found that many companies honour these partial refund requests if you ask politely and explain your reasoning. If Omaze refuses, escalate to your state's consumer commission.

No refunds after the draw closes

Once a prize draw closes and a winner is selected, Omaze will not refund entry fees, even if you cancel immediately after. The terms are clear on this point, and it's consistent with how fundraising draws operate globally. Your entry fee has already supported the charitable cause.

App store and google play purchases

Refunds for subscriptions purchased through Apple or Google are governed by those platforms' refund policies, not Omaze directly. Apple typically allows refunds within 14-45 days of purchase if you request them. Google Play allows refunds for subscription cancellations within 15 minutes of purchase; after that, you must request a refund directly through Google.

To request a refund for an app store subscription, go to your purchase history in the app store (Apple App Store or Google Play), find the Omaze charge, and select "Report a Problem" or "Request a Refund." Explain your situation clearly. Both platforms have dedicated refund teams that review these requests.

Pricing and subscription plans in india

Omaze's pricing in India is not officially published on their main website, so the figures below are based on user-reported prices and may vary by region or promotional period.

Important: These prices are user-reported and not confirmed by Omaze. Pricing may vary depending on your device (iOS vs. Android), your location within India, and active promotional offers. Always check your receipt or the app store's payment screen before subscribing to confirm the exact amount you'll be charged.

Common mistakes that delay or block your cancellation

Cancellation sounds simple, but small missteps can create unnecessary delays or stop your request from being processed at all. You're not alone if you've made these mistakes-thousands of consumers do every month.

Cancelling on the wrong platform

If you subscribed via Apple or Google but try to cancel on Omaze's website, your cancellation won't process. The two systems don't communicate with each other. You must cancel where you subscribed. Check your email receipts from the past few months; they'll tell you whether you used the web, Apple, or Google.

Ignoring the confirmation email

After cancelling, Omaze should send you an email confirming the cancellation. If you don't receive one within 24 hours, assume something went wrong and contact support immediately. Don't wait days or weeks hoping it arrives; act fast.

Assuming cancellation stops all charges immediately

Many users cancel but then see a charge a few days later and panic. This is usually because the charge processed before your cancellation took effect. It's not a sign that your cancellation failed. Wait a full billing cycle before concluding that charges didn't stop.

Not documenting your cancellation

Screenshots and email confirmations are your only proof if a dispute arises. If you cancel but don't save evidence, you'll struggle to prove it when arguing for a refund. Stopee strongly recommends capturing three pieces of evidence: a screenshot of the cancellation confirmation, the email confirmation from Omaze, and a note in your personal records of the date and time you cancelled.

Requesting a refund without stating a reason

Omaze is more likely to approve a refund if you explain your reasoning clearly. "I've changed my mind" is weaker than "I didn't realise the draw had already closed" or "I'm facing financial hardship." Be honest and specific.

Checklist before and after cancellation

Use this checklist to stay organised and ensure you don't miss a step.

Contact omaze for support and escalation

If Omaze doesn't respond to your cancellation request or refuses your refund, you have multiple escalation paths. Stopee has compiled the official contact details below.

Official contact information for omaze

Email (primary): team@omaze.co.uk

Mailing address (UK): Omaze Limited, 10 Dowgate Hill, London EC4R 2ST, United Kingdom

Mailing address (US): Omaze Inc., 445 Sherman Avenue, Suite B, Palo Alto, California 94306, USA

San Jose office (US): 1450 Seaport Boulevard, San Jose, California 95131, USA

Send your cancellation or refund request to team@omaze.co.uk and keep a copy. If Omaze doesn't respond within 7 days, escalate to India's Central Consumer Protection Authority (CCPA) or your state's consumer commission.

Escalation to indian consumer authorities

If Omaze refuses your cancellation or refund and you believe you have legal grounds under the Consumer Protection Act 2019, you can file a complaint with:

Central Consumer Protection Authority (CCPA): File complaints online at www.ccpa.gov.in for national-level issues.

State consumer commission: Contact your state's consumer protection authority for local disputes. A simple Google search for "[Your State] consumer commission" will give you contact details.

Provide your cancellation request, Omaze's response (or lack thereof), your proof of payment, and screenshots of the cancellation attempt. Stopee has guided many consumers through this process, and most complaints are resolved within 2-3 months.

Summary and next steps

Cancelling Omaze is straightforward if you know where to look and what to expect. The process differs by platform-web, Apple, or Google-so identify your subscription source first. You have strong legal protection under India's Consumer Protection Act if you cancel within 14 days; after that, refund eligibility shrinks but doesn't disappear entirely.

Document everything: your cancellation date, confirmation emails, and screenshots. If Omaze refuses to honour your request, escalate to your state's consumer commission. Stopee has helped thousands of consumers cancel problematic subscriptions and recover refunds by staying organised and persistent.

Begin your cancellation today using the step-by-step guide above. Take screenshots as you go, and save all confirmation emails. If you need guidance at any point, Stopee's consumer advocates are ready to help you navigate disputes with Omaze or any other service.