Manage Omaze

How to cancel omaze and claim your refund in singapore

What omaze is and why you might want to cancel

Omaze is an online fundraising platform where you enter prize draws by making donations or payments. The platform pairs charitable giving with the chance to win experiences or merchandise, with a portion of your payment supporting named charities.

You might decide to cancel for several reasons: you entered by mistake, you no longer want to participate in future draws, or you want to stop recurring charges. Whatever your reason, Stopee is here to guide you through the cancellation process step-by-step, ensuring you understand your rights and recover any money you're entitled to.

How omaze works

When you join, you pay an entry fee or subscription price in exchange for entries into prize draws. Omaze deducts administration and marketing costs from your payment, and the remainder goes to the featured charity. If you set up a subscription, you'll be charged on a recurring basis until you cancel.

Winners are selected by random draw according to published rules. Each campaign supports a different charity, so your money goes toward causes aligned with the specific draw you enter.

Why cancellation matters

If you've subscribed to Omaze, your account will continue to charge you unless you actively cancel. Many people forget about recurring payments or change their mind shortly after signing up. Understanding how to cancel quickly and knowing your refund rights can save you money and prevent unwanted charges.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy goods or services online. Omaze, as a service provider based overseas, must still respect certain cancellation and refund protections that apply to Singapore consumers.

The 14-day cancellation right

Omaze's own terms offer you a 14-day cancellation period from the date you subscribe. Within this window, you can request a full refund of your payment without penalty, provided you haven't yet participated in a draw or received your entries.

This 14-day window is your strongest negotiating position. If you cancel within this period, Stopee recommends you submit your cancellation request immediately in writing to preserve your refund right.

What happens after 14 days

After 14 days have passed, Omaze's standard policy does not guarantee a refund. However, if you can demonstrate that you were misled about the terms, or that the service was not delivered as promised, you may still have grounds to request a refund under consumer protection laws.

Additionally, if a draw has already occurred before your cancellation request, Omaze typically will not refund your payment because the charity component has already been allocated. Stopee advises keeping detailed records of all transactions and communications to support any dispute.

How to cancel your omaze subscription

You have several options depending on how you signed up. The fastest method is usually through your Omaze account, but if you subscribed via an app store, you'll need to cancel there instead.

Cancel directly through your omaze account online

This is the quickest route if you signed up on the Omaze website using your email address. You can manage and cancel your subscription from your account dashboard in minutes.

1. Open your web browser and go to the Omaze website.
2. Sign in using your email address and password.
   • If you've forgotten your password, use the "Forgot password" link to reset it.
3. Navigate to your account settings (usually found in the top-right menu or under "My Account").
4. Look for "Manage Subscriptions" or "Active Subscriptions".
5. Find the subscription you want to cancel and click the "Cancel" button next to it.
6. Confirm your cancellation when prompted.
   • Omaze may ask why you're cancelling; you can skip this or provide feedback if you wish.
7. Wait for a confirmation email within a few minutes.
   • Pro tip: Screenshot the confirmation page and save the confirmation email. You'll need this if you later dispute a charge.

Cancel via email or formal cancellation form

If you have difficulty accessing your account or prefer a documented paper trail, you can cancel by email using Omaze's Model Cancellation Form, which is referenced in their subscription terms.

1. Go to Omaze's UK legal terms page (the Model Cancellation Form is specified in Section 5F(ii) of their Subscription Terms).
2. Download or copy the Model Cancellation Form template.
3. Fill in your full name, email address, subscription ID (if you have it), and the date you signed up.
4. State clearly that you wish to cancel your subscription and request a refund if you're within 14 days.
   • Use this language: "I hereby cancel my subscription to Omaze, effective immediately, and request a full refund."
5. Send the completed form to team@omaze.co.uk.
   • Use "tracked" email or request a read receipt so you have proof of delivery.
6. Omaze will acknowledge receipt within 48 hours (check spam folders).
   • Warning: If you don't receive acknowledgement within 2 business days, contact them again or escalate via Stopee's guidance.
7. Keep the acknowledgement email and your original cancellation form for your records.

Cancel an apple app store subscription

If you subscribed through the Apple App Store on your iPhone, iPad, or Mac, you cannot cancel through Omaze directly. You must use Apple's subscription management system.

1. Open the App Store app on your Apple device.
2. Tap your profile icon in the top-right corner.
3. Select "Subscriptions".
4. Find the Omaze subscription in the list.
5. Tap "Cancel Subscription".
6. Confirm your cancellation.
   • Apple will show you the refund eligibility and your subscription end date.
7. Save a screenshot of the cancellation confirmation.

Cancel a google play subscription

If you subscribed through Google Play on an Android device, cancel through Google's subscription settings, not through Omaze.

1. Open the Google Play Store app.
2. Tap the menu icon (three horizontal lines) in the top-left.
3. Select "Subscriptions".
4. Find and select the Omaze subscription.
5. Tap "Cancel Subscription".
6. Follow the on-screen prompts and confirm cancellation.
7. Google will display your cancellation date and any refund information.
   • Pro tip: Screenshot the confirmation immediately; Google's subscription history can be difficult to retrieve later.

Understanding your refund eligibility

Not all cancellations result in a refund. Your refund depends on when you cancel, whether a draw has occurred, and which payment method you used. Here's how to determine what you're entitled to.

Refund within 14 days

This is your best-case scenario. If you cancel within 14 days of your first payment and no draw has taken place yet, you qualify for a full refund under Omaze's cancellation policy.

• The refund is processed to your original payment method (credit card, debit card, PayPal, etc.).
• Processing typically takes 14 days, though your bank may take a further 3-5 business days to credit your account.
• You will not be charged any refund fee.
• Stopee recommends you verify the refund has appeared in your bank statement within 21 days of cancellation.

No refund if a draw has occurred

Once a draw has taken place, Omaze will not issue a refund, even if you're within the 14-day window. This is because the charity component has already been distributed.

If you cancel after a draw but before your refund request is processed, your eligibility depends on the exact timing. Warning: Check the draw schedule for the specific campaign before you cancel if you want to protect your refund right.

Refunds after 14 days

Outside the 14-day period, Omaze's standard policy does not offer refunds. However, you may still have options if you can demonstrate fault on Omaze's part, such as misleading terms or a service failure.

App store and google play refunds

If you purchased through Apple or Google, Omaze cannot issue your refund directly. You must request the refund through Apple or Google using their own processes. Stopee advises submitting your request within 14 days of purchase to maximise your chances of approval.

What happens to your account and entries after cancellation

Cancelling your subscription does not instantly delete your account or your personal data. You remain on Omaze's database unless you request account deletion separately.

Access and future billing

Once you cancel, Omaze will stop all recurring charges immediately. You will not be billed for any future subscription cycles or draw entries. Your access to subscription-only features (if any applied to your plan) ends on the subscription end date shown in your cancellation confirmation.

Stopee recommends checking your bank statement 30 days after cancellation to ensure no further charges appear. If you spot a charge after cancellation, contact Omaze immediately and escalate to your bank's dispute team.

What happens to your existing entries

If your subscription is refunded, any entries purchased with that refunded payment are invalidated and become ineligible for the draw. This means you cannot win using those entries, even if the draw takes place after your cancellation is processed.

If you cancel but do not receive a refund (because a draw already occurred), your existing entries remain valid and eligible for that draw. However, you will not receive entries from future subscription cycles.

Your personal data and privacy

Cancelling does not automatically delete your name, email, payment information, or draw history from Omaze's systems. If you want your data removed, you must submit a separate data deletion request under the Privacy Act or contact Omaze's support team directly.

Pro tip: Keep copies of all cancellation confirmations and correspondence for at least 12 months. If a dispute arises, you'll need proof of when you cancelled and what response you received.

How to track your cancellation and refund status

After you cancel, you'll want to monitor your refund and confirm your subscription has ended. Here's how to stay on top of the process.

Confirmation and acknowledgement

You should receive a cancellation confirmation email within minutes of cancelling online, or within 48 hours if you cancelled by email. This email will include your cancellation date and, if applicable, your expected refund date.

• Save this email in a folder labelled "Omaze Cancellation" for easy reference.
• If you don't receive confirmation within 2 business days, resend your cancellation request or call Omaze support.
• Stopee advises screenshotting the confirmation and storing it in cloud storage in case your email account is compromised.

Checking your refund status

Once you've cancelled within the 14-day window, allow up to 14 days for the refund to appear in your account. Your bank may take an additional 3-5 business days to process the credit.

• Log into your bank or payment provider's app regularly to check for incoming refunds.
• If 21 days have passed and the refund hasn't appeared, contact Omaze with your cancellation confirmation number.
• If Omaze doesn't respond within 7 days, escalate your complaint to the Consumers Association of Singapore or your bank's dispute team.

Verifying your subscription has ended

Log back into your Omaze account (if you still have access) and check your subscription status. It should show "Cancelled" or "Inactive". If it still shows "Active", contact support immediately-you may still be billed.

Common mistakes when cancelling omaze

Cancelling a subscription can feel stressful, especially when money is at stake. Here are the pitfalls that trap most people, so you can avoid them.

Cancelling through the wrong channel

If you subscribed via the Apple App Store, cancelling through your Omaze account won't work. Apple will continue billing you until you cancel in the App Store settings. The same applies to Google Play.

Stopee recommends checking your original receipt or bank statement to see which payment method charged you, then cancel through that exact same channel. If you're unsure, cancel through all possible methods to be safe.

Missing the 14-day deadline

Once 14 days have passed since your first charge, your refund right expires under Omaze's standard policy. If you've been meaning to cancel, do it now-waiting costs you money.

Set a reminder on your phone for day 12 or 13 if you think you might cancel. This gives you a buffer in case of technical issues.

Assuming you've been refunded without checking

Just because you cancelled doesn't mean the refund has processed. Many people assume the money is on its way and don't follow up. Weeks later, they realise the refund never came through.

Check your bank statement 21 days after cancellation. If the refund isn't there, escalate immediately to Omaze and your bank.

Not keeping proof of cancellation

Omaze's email systems can be unreliable, and receipts sometimes end up in spam. If you don't save a screenshot of your cancellation confirmation, you have no proof you cancelled if Omaze later claims you didn't.

Take a screenshot the moment you see the cancellation confirmation page. Save your confirmation email. Stopee knows from experience that this proof becomes essential if you later need to dispute a charge with your bank.

Omaze pricing and subscription plans

Omaze's pricing varies by campaign and region. Prices are typically displayed in SGD for Singapore-based users. Here's what you need to know about costs before you commit.

Entry fees and subscription models

You can enter a draw as a one-time purchase (you pay once, you get one or more entries) or you can subscribe to receive multiple entries over a set period (weekly, monthly, or until you cancel).

Subscription prices depend on the campaign. A typical subscription might cost SGD 5 to SGD 50 per month, but some premium campaigns are higher. Stopee advises reading the campaign details carefully before you enter, because once you subscribe, the recurring charges begin immediately.

What the fees include

Your payment covers three things: your entries into the draw, Omaze's administration and marketing costs, and a donation to the featured charity. The exact split varies by campaign and is disclosed in the campaign terms.

Understand that even if you win nothing, most of your payment has already been allocated to the charity. This is why refunds are typically not available once a draw has occurred.

When to cancel omaze and when to keep your subscription

Cancelling isn't always the right choice. Here's how to decide whether to stay or go.

Reasons to cancel immediately

• You signed up by accident and are within 14 days (secure your refund before it expires).
• You can no longer afford the recurring payments.
• You're not winning and don't believe you'll win in future draws.
• The campaigns no longer feature charities you care about.
• You've spotted unauthorised charges on your account.

Reasons you might consider keeping your subscription

• You actively enjoy the platform and view it as a small donation to charity with a fun chance to win.
• You've won in the past and want to try again.
• The monthly cost is within your entertainment budget and you're comfortable with it.
• A specific upcoming campaign features a cause you strongly support.

Stopee's role is to ensure you can cancel easily if you choose to, not to judge whether your subscription is worthwhile. What matters is that you're in control of your spending and your account.

Escalation: what to do if omaze refuses to cancel or refund

Most cancellations go smoothly, but sometimes companies push back. If Omaze ignores your cancellation request or denies your refund, you have options.

Step 1: document everything

Before you escalate, gather all evidence: your cancellation confirmation email, screenshots of your account, bank statements showing the charge, and any replies (or lack thereof) from Omaze support.

Step 2: contact omaze support formally

Send a second cancellation request by email to team@omaze.co.uk using formal language. Reference your first request, include your cancellation form, and specify that you're within 14 days (if applicable) and entitled to a refund under their published terms.

Give Omaze 7 business days to respond. If they don't, or if they refuse, move to step 3.

Step 3: file a complaint with the consumers association of singapore

The Consumers Association of Singapore (CASE) handles disputes with overseas businesses selling to Singapore consumers. Stopee recommends filing a complaint if Omaze refuses to honour your cancellation right or refund.

You can file a complaint online at the CASE website. Include your evidence, your cancellation request, and a summary of Omaze's response (or non-response).

Step 4: dispute the charge with your bank

If CASE doesn't resolve the dispute, contact your bank and request a chargeback or dispute reversal. Explain that you cancelled within 14 days and are entitled to a refund under consumer law, but Omaze has refused to process it.

Your bank will investigate and may reverse the charge in your favour, especially if you have proof of cancellation and no refund.

Your cancellation checklist

Use this checklist to ensure you've completed each step correctly and protected yourself.

How stopee helps you cancel with confidence

Cancelling a subscription should be simple, but many companies make it deliberately difficult. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and navigate disputes with service providers.

When you're unsure about your rights, unsure of the steps, or you've hit a wall with Omaze, Stopee is here to guide you. Our team knows every dark pattern companies use to keep you subscribed, and we show you how to break free.

Whether you need help understanding your 14-day right, composing a formal cancellation email, or escalating to your bank, Stopee provides clear, practical advice every step of the way. We don't just tell you what to do-we explain why, so you stay in control of your money and your account.

Contact address for omaze cancellation

If you need to contact Omaze formally to cancel or dispute a refund, use this address:

Email: team@omaze.co.uk

Mailing address: Omaze Limited, Unit A 59 Great Portland Street, London W1W 7LR, United Kingdom

Always use email with read receipt enabled so you have proof of delivery. Keep a copy of every email you send and every reply you receive. Stopee recommends using your Model Cancellation Form and referencing Omaze's Subscription Terms (Section 5F(ii)) in your request to demonstrate you understand your rights.

If you cancel via web account, you'll receive a digital confirmation within minutes. If you cancel via app store (Apple or Google), keep the screenshot. In all cases, verify within 21 days that your refund has arrived and no further charges appear on your account.

Cancelling Omaze is within your control. You have the right to cancel within 14 days and receive a refund, and you have the option to escalate if Omaze doesn't cooperate. Stopee has helped thousands of consumers navigate this exact situation-and we can help you too.