Manage Omaze

How to cancel omaze: a step-by-step guide for south african subscribers

What omaze is and how subscriptions work

Omaze is an online fundraising and sweepstakes platform that lets you enter prize draws while supporting charitable causes. You make entries by donating a set amount or by signing up for a recurring subscription plan that renews automatically each billing cycle.

When you subscribe, your recurring fees go towards both the charity partners Omaze supports and the operation of the sweepstakes itself. Understanding how your subscription works is the first step towards cancelling it smoothly, and at Stopee, we help you take control of every subscription decision.

How entries and recurring subscriptions function

Omaze offers two entry methods: one-time donations and recurring subscription plans. If you choose a subscription, you receive automatic entries on a schedule until you cancel. The platform operates under published rules, and winners are selected by random draw.

Subscription fees renew automatically on your billing date unless you take action to stop them. This is why many South African consumers reach out to Stopee seeking clear cancellation guidance.

Why people cancel omaze

You might cancel because you no longer want to participate in the sweepstakes, you prefer to donate directly to charity without the entry mechanism, or the recurring charges no longer fit your budget. Whatever your reason, Stopee supports your right to cancel at any time.

Your consumer rights under south african law

South Africa's Consumer Protection Act (CPA) grants you specific rights when you sign up for a recurring subscription or distance contract. Understanding these rights puts you in a stronger position when dealing with Omaze.

Cooling-off period and cancellation rights

Under the CPA and Omaze's own terms, you have the right to cancel within 14 days of subscribing and request a full refund. This cooling-off period applies to distance contracts, which includes online subscriptions like those offered by Omaze.

To qualify for a refund under the cooling-off period, you must act within 14 calendar days of your subscription start date. After that window closes, refund eligibility depends on whether a prize draw has already occurred and other terms in Omaze's subscription agreement.

Right to cancel at any time

Even after the 14-day cooling-off period ends, the CPA grants you the unconditional right to cancel a recurring subscription. You can withdraw from the contract at any time, though refunds for past charges may not apply once a draw has taken place.

Omaze must process your cancellation request without delay and stop charging you going forward. If they refuse to cancel or continue billing after you've requested cancellation, you can escalate the matter to the National Consumer Commission (NCC), South Africa's consumer protection authority.

Methods to cancel your omaze subscription

You have three primary ways to cancel your Omaze subscription, depending on where you originally signed up. At Stopee, we guide you through each option to ensure your cancellation sticks.

Cancel directly through the omaze website or app

This is the fastest and most reliable method for most subscribers. Log into your account, navigate to your subscription settings, and click the cancel button. Omaze will send you an immediate confirmation.

Cancel via email using the model cancellation form

If you prefer written confirmation or the online method fails, use Omaze's formal cancellation form. Email your completed form to their UK support address to create a paper trail of your cancellation request.

Cancel through app store subscription settings

If you subscribed via Apple App Store or Google Play, you must cancel through those platforms' own subscription management tools. Omaze does not process cancellations for app-store subscriptions directly; the app platforms handle them independently.

Step-by-step cancellation process

Follow these clear, sequential steps to cancel your subscription. Each method is designed to be straightforward, but we flag important warnings to keep you safe.

Cancel via website (recommended)

1. Log into your Omaze account using your email and password.
   • If you've forgotten your password, use the "Forgot Password" link on the login page to reset it.
2. Navigate to "Account Settings" or "Manage Subscriptions" in the menu.
   • This section is typically found in your profile dropdown or under a dedicated subscriptions tab.
3. Locate the subscription you want to cancel and click "Cancel Subscription" or "End Membership."
   • If you have multiple subscriptions, ensure you select the correct one.
4. Review the cancellation confirmation screen and any refund eligibility notices.
   • Warning: Read carefully whether you qualify for a refund based on the 14-day cooling-off period or other conditions.
5. Click the final "Confirm Cancellation" button to complete the process.
   • Do not close the browser or navigate away until you see the final confirmation message.
6. Save or screenshot your cancellation confirmation and reference number for your records.
   • Pro tip: Forward this email confirmation to yourself or print it immediately; keep it for at least two years.

Cancel via email and model cancellation form

1. Access Omaze's subscription terms or visit their support page to download the Model Cancellation Form.
   • This form is required under UK distance contract rules and is binding on Omaze.
2. Complete the form with your full name, email address, subscription details, and the date of request.
   • Be precise and legible; errors may delay your cancellation.
3. Email the completed form to team@omaze.co.uk with the subject line "Subscription Cancellation Request."
   • Use a traceable email method (e.g., registered mail or email with read receipt) if possible.
4. Retain a copy of the completed form and your email receipt for proof.
   • Save the email confirmation you receive from Omaze acknowledging your request.
5. Allow 5 to 10 business days for Omaze to process your cancellation.
   • Pro tip: Follow up via the same email address if you don't hear back within 7 days.

Cancel via apple app store or google play

1. For Apple App Store: Open the App Store app, tap your profile icon, select "Subscriptions," find Omaze, and tap "Cancel Subscription."
   • Confirm the cancellation when prompted.
2. For Google Play: Open Google Play, tap your profile icon, select "Payments and subscriptions," find Omaze, and tap "Cancel."
   • Choose your reason for cancellation (optional) and confirm.
3. Wait for confirmation from the app platform (Apple or Google) via email.
   • Warning: Omaze may still show you as active for a few hours; this is normal.
4. Do not rely solely on deleting the app; the subscription continues unless you cancel it through the platform's settings.
   • Deleting the app alone will not stop charges.
5. Verify your subscription has been cancelled by checking your app store account settings again after 24 hours.
   • Pro tip: Screenshot the cancellation confirmation from Apple or Google for your records.

What happens after you cancel

Once your cancellation is processed, your Omaze account transitions to a cancelled state. We know you want clarity on what changes and what doesn't, so let's walk through it.

Your access and existing entries

After cancellation, you stop accruing new entries tied to your subscription. However, any entries you earned before cancellation remain active and valid unless the specific sweepstakes terms say otherwise.

You can still log into your Omaze account to view past entries and check whether you won any past draws. Your account history and previous donation records stay with Omaze for record-keeping purposes.

Billing and future charges

Cancellation stops all future automatic renewals on your billing date. Your bank or credit card will no longer receive recurring charges from Omaze after your next (and final) billing cycle processes.

Warning: Check your bank or credit card statements for at least two billing cycles after cancellation to confirm charges have stopped. If you see an unexpected charge, contact Omaze immediately and report it to your bank.

At Stopee, we recommend setting a calendar reminder to verify your first statement after cancellation. Early detection of unauthorized charges gives you the strongest position to dispute them.

Refund eligibility and timing

Whether you receive a refund depends on when you cancel and whether a prize draw has already occurred. Let's break down the scenarios.

The 14-day cooling-off refund

If you cancel within 14 days of your initial subscription charge, you qualify for a full refund under the cooling-off period. This applies whether or not a draw has taken place in that window.

Omaze processes cooling-off refunds to your original payment method within 14 calendar days of receiving your cancellation request. If you paid by credit card, the refund appears as a credit on your next statement; if you used a debit card or bank transfer, allow 5 to 7 business days for the funds to return.

Refunds after the cooling-off period

After 14 days have passed, refund eligibility stops unless Omaze's terms offer additional protections. Because subscription fees support both the charity partners and Omaze's operations, no refund is typically offered once a draw has occurred.

However, if Omaze made a billing error, charged you twice, or continued billing after you cancelled, you have grounds to request a refund and escalate to your bank or the National Consumer Commission if Omaze refuses.

App-store subscription refunds

If you subscribed via Apple App Store or Google Play, you must request refunds through those platforms, not through Omaze directly. Apple and Google have their own refund policies, typically allowing refunds within 14 to 30 days of purchase for first subscriptions.

Omaze pricing and subscription costs

Understanding Omaze's pricing structure helps you evaluate whether cancellation makes financial sense for you. Stopee ensures you have transparent cost information.

Subscription pricing in south africa

Omaze does not currently display South African ZAR pricing on its public website. Most pricing is shown in GBP (British pounds) for UK customers, and USD (US dollars) for other markets.

If you are in South Africa, your charges may be converted at your bank's exchange rate, which can vary daily. This hidden currency conversion is one reason many South African subscribers cancel; the real cost is higher than the advertised sterling or dollar amount.

How to find your subscription cost

Log into your Omaze account and check "Billing History" or "Subscription Details" to see your exact charge amount in your local currency. Review your bank or credit card statement to confirm the ZAR amount you're paying.

Contact Omaze support directly via your account or at team@omaze.co.uk if you want clarification on pricing or exchange rate markups. Request a breakdown of the fee and how much goes to charity versus platform operations.

Common mistakes when cancelling omaze

Cancelling a subscription sounds simple, but small missteps can leave you still paying weeks later. We've seen these mistakes countless times, and we want to help you avoid them.

Deleting the app instead of cancelling the subscription

Many subscribers think removing the Omaze app from their phone cancels their subscription. It doesn't. Deleting the app only removes the software from your device; your subscription remains active and will renew on your next billing date.

Always cancel through the official methods (website, email, or app store settings) before removing the app. Stopee strongly advises checking your subscription status one week after you think you've cancelled.

Cancelling the wrong subscription

If you have multiple Omaze subscriptions or similar recurring charges, you might accidentally cancel a different one. Review the subscription details carefully before clicking "confirm cancellation."

Screenshot the subscription ID and campaign name before you cancel to prove you cancelled the right one if there's later confusion.

Missing the 14-day cooling-off window

You must cancel within 14 days of your first charge to qualify for an automatic full refund. After day 14, refund eligibility becomes much harder to claim.

Mark your subscription start date on your calendar immediately and set a reminder for day 10 if you think you might cancel. This gives you a buffer to act before you lose refund rights.

Ignoring the confirmation email

Omaze may send you a cancellation confirmation or ask you to confirm again before finalizing the cancellation. Don't skip this step or assume it's complete. Open every email from Omaze and follow any additional instructions to ensure your cancellation is finalized.

Not monitoring your bank statements

After you cancel, review your bank or credit card statement for at least two billing cycles to ensure Omaze stops charging you. Some companies continue billing by mistake, and early detection gives you leverage to dispute the charges.

Pro tip: Contact your bank immediately if you see a charge after cancellation. Report it as unauthorized and request a refund. Stopee recommends doing this within 60 days of the charge for the strongest consumer protection.

Pricing comparison table

While Omaze does not publish fixed South African pricing, here's how typical sweepstakes subscriptions compare in value.

Contacting omaze for cancellation support

If the online cancellation method fails or you need additional support, Omaze offers multiple contact options. Stopee advises using written methods (email or postal mail) so you have proof of your request.

Email support (UK address)

Send all cancellation requests and formal notices to team@omaze.co.uk. Include your full name, email address, subscription ID, and cancellation date request. Use a subject line like "Subscription Cancellation - [Your Name]" for clarity.

Allow 5 to 10 business days for a response. If you don't hear back within 7 business days, follow up with a second email or escalate to the National Consumer Commission.

Postal cancellation address (US)

If email fails or you prefer postal confirmation, Omaze accepts written cancellation requests by mail. Send your completed Model Cancellation Form (or a letter with your subscription details) to:

Omaze, Inc.
2600 West Olive Avenue
Burbank, CA 91505
United States of America

Use registered mail or courier so you have proof of delivery. Keep a copy of everything you send. Allow 10 to 14 business days for postal processing, plus international shipping time.

Escalation to the national consumer commission

If Omaze refuses to cancel your subscription or continues charging after you've requested cancellation in writing, file a complaint with the National Consumer Commission (NCC), South Africa's consumer protection authority.

The NCC investigates unfair business practices and can compel Omaze to refund you. Stopee recommends gathering all cancellation requests, confirmations, and bank statements before filing with the NCC.

Checklist for a successful omaze cancellation

Before you cancel, print or screenshot this checklist to ensure you've covered every step.

Summary and your next steps

Cancelling Omaze is straightforward once you know the steps. You have three reliable methods, strong consumer rights under South African law, and a 14-day window to get a full refund if you act quickly.

The most important actions are to cancel through the official website or email, save your confirmation, and monitor your statements. Don't delete the app, don't assume cancellation is complete without written proof, and don't hesitate to escalate to your bank or the National Consumer Commission if Omaze continues charging you.

Stopee has helped thousands of consumers cancel subscriptions and recover refunds by staying organized and following the legal process. Use this guide as your step-by-step reference, and remember that you have the legal right to cancel at any time under the Consumer Protection Act.

Ready to cancel? Start with the website method if you can access your account, or send an email with your Model Cancellation Form to team@omaze.co.uk today. Stopee is here to support your consumer empowerment journey every step of the way.