Manage Myus

How to cancel MyUS and stop paying for package forwarding you don't need

What MyUS is and why you might want to cancel

MyUS is a package forwarding service that gives you a U.S. mailing address so you can shop from American retailers even though you live in India. The service receives your packages, consolidates them, and ships them to your international address. Many customers in India use MyUS to access exclusive U.S. product launches and better pricing that isn't available locally.

However, rising shipping costs, accumulated storage fees, or simply finding cheaper alternatives might push you to cancel. At Stopee, we understand that subscription services often creep into your budget without delivering the value they once did. The good news: cancelling MyUS is straightforward once you know the right steps and understand your refund rights under Indian consumer law.

Common reasons to cancel MyUS

• You've found cheaper shipping rates through competing services
• Storage fees are piling up faster than you anticipated
• You no longer shop from U.S. retailers regularly
• Monthly charges drain your budget without offsetting savings
• You want to consolidate your shopping through a single platform

Your consumer rights in india when cancelling MyUS

Under the Consumer Protection Act, 2019, you have the right to cancel services and claim refunds for goods or services that don't deliver promised value or are misrepresented. This applies to international subscription services like MyUS that bill Indian customers. Stopee recommends you always document your cancellation request and keep proof of any refund promises made by MyUS.

Key legal protections for indian consumers

• The Consumer Protection Act grants you a cooling-off period; if MyUS promised features they didn't deliver, you have grounds to dispute charges
• You can file a complaint with your local district consumer commission if MyUS refuses a legitimate refund claim
• Payment aggregators processing MyUS charges (Visa, MasterCard, UPI) must reverse unauthorized or disputed transactions within 45 days
• Retain all emails, screenshots, and cancellation confirmations-these become evidence if you escalate to a consumer authority

MyUS pricing breakdown in indian rupees

Before you cancel, understand what you're paying for and which charges are refundable. Exchange rates fluctuate daily, so the INR amounts below are approximate and may vary slightly with your payment provider.

MyUS membership plans and fees

How to cancel MyUS memberships and subscriptions

MyUS offers multiple cancellation routes depending on how you subscribed and what you're paying for. The method you use matters because it affects your refund eligibility and processing timeline. Stopee walks you through each path so you cancel the right way the first time.

Cancel MyUS subscriptions billed through apple app store or google play

If you signed up via the MyUS app on iOS or Android, your subscription is managed by Apple or Google, not MyUS directly. This means MyUS staff cannot cancel your subscription for you. You must cancel through the app store yourself.

1. Open your iPhone or Android device and navigate to your subscription settings
   • For Apple (iPhone/iPad): Go to Settings > Your Name > Subscriptions > Find MyUS > Tap "Cancel Subscription"
   • For Android (Google Play): Open Google Play Store > Tap your profile icon > Tap "Payments and subscriptions" > Tap "Subscriptions" > Select MyUS > Tap "Cancel subscription"
2. Review the cancellation date and any refund terms Apple or Google display
3. Confirm the cancellation immediately
4. Check your email for a cancellation confirmation from Apple or Google within minutes
5. Take a screenshot of the confirmation and save it to your device
6. Verify in your MyUS account that your subscription shows as "cancelled" or "inactive" within 24 hours

Pro tip: App Store refunds depend on Apple or Google's policy, not MyUS. If you cancel within 48 hours of your initial subscription, you have better chances of a full refund. After 48 hours, refunds become discretionary.

Cancel MyUS memberships billed directly by MyUS

If MyUS bills you directly (not through an app store), you must send a written cancellation notice. MyUS does not allow cancellations through chat or phone calls alone-you need documented proof of your request.

1. Log into your MyUS account at shopping.myus.com if you have access to member controls
2. Check your account settings for a "Cancel Membership" or "Manage Subscription" option
   • If available, click it and follow the on-screen steps; screenshot the confirmation page
   • If not available, proceed to step 3
3. Send a written cancellation notice to MyUS using one of these methods:
   • Email (fastest): Send to MyUS customer service email with the subject line "Cancellation Request - [Your Account Number]"
   • Postal mail: Send a signed letter to MyUS's U.S. address (see address section at end of this guide)
   • Fax: If MyUS still accepts faxes, include a cover sheet with your account details and cancellation request
4. In your cancellation notice, include:
   • Your full name and MyUS account number
   • The email address linked to your account
   • Your membership type (Premium, Business, monthly or annual)
   • Clear statement: "I request cancellation of my MyUS membership effective immediately"
   • Request confirmation of cancellation in writing
5. Wait for a written confirmation from MyUS (typically within 3-5 business days if sent via email)
6. Save this confirmation email or letter permanently
7. Log back into your MyUS account 24-48 hours later and verify your membership status shows "Cancelled" or "Inactive"

Warning: Do not assume your cancellation is complete until you receive written confirmation from MyUS and your account reflects the change. Many customers cancel but continue being charged because MyUS never processed the request. Email leaves a paper trail; use it whenever possible.

Cancel individual shopping orders on MyUS

If you've placed orders through shopping.myus.com and want to cancel them before shipment, act immediately-processing windows are short.

1. Log into your MyUS account and navigate to "My Orders" or "Active Shipments"
2. Identify the order you want to cancel and check its status:
   • If it shows "Processing" or "Pending," you may cancel it directly via the platform
   • If it shows "Shipped" or "In Transit," contact MyUS customer service immediately
3. Click "Cancel Order" if the button appears next to the item
4. Confirm the cancellation and note the reference number provided
5. If no cancel button appears, email MyUS customer service with your order number and request cancellation within 24 hours
6. Keep all cancellation confirmations and reference numbers

Keep in mind: MyUS generally cannot cancel orders that have already been shipped from the U.S. merchant to MyUS's warehouse. If the item has reached MyUS's facility, you may be able to refuse the shipment or return it, but this often incurs return shipping costs.

What happens to your account after you cancel

Cancellation doesn't mean instant deletion-your account enters a wind-down period where you lose access to member services but retain access to stored packages and billing history.

Your account access and service suspension

• You can no longer create new shipments or request package consolidation after the cancellation date
• You retain access to your MyUS address and existing packages for the duration of your paid membership period (if you cancel an annual plan mid-term, you keep access until the 12 months expire unless you request immediate suspension)
• Free storage (typically 30 days) continues as promised until your membership period ends
• Any packages in MyUS warehouses at the time of cancellation remain available for pickup or forwarding, but new storage charges may apply after the free period

Auto-renewal and billing after cancellation

• Cancelling stops future automatic charges immediately if processed correctly
• If you subscribed through an app store, verify auto-renewal is disabled in your app store settings, not just in the MyUS app
• Check your credit card or bank statement 5-7 days after cancellation to confirm no new charges appear
• If you see a charge after cancellation, contact MyUS within 48 hours or dispute the charge with your bank

Refund timelines and what you can expect to recover

Stopee emphasizes: not all fees are refundable. Monthly charges and setup fees are typically non-refundable, but annual prepayments may qualify for prorated refunds. Understanding the difference is crucial to managing your expectations.

Annual membership refunds

• If you cancel an annual plan mid-term, MyUS typically issues a prorated refund for unused months
• For example, if you cancel after 6 months of a 12-month plan, you receive a refund equal to 6 months' membership cost
• Processing time: typically 10-14 business days after cancellation is confirmed
• The refund returns to your original payment method (credit card, debit card, or UPI account)
• Check your bank statement within 21 days and contact MyUS immediately if the refund doesn't appear

Monthly membership and setup fees

• Monthly memberships are explicitly non-refundable; cancelling stops future charges but does not return previous months
• One-time setup fees (if charged) are non-refundable regardless of when you cancel
• If you cancel mid-month, you retain access until the end of that billing cycle

Shopping order refunds

• If MyUS cancels a shopping order due to stock unavailability, pricing errors, or export restrictions, they typically refund the full purchase amount plus shipping within 14 days
• If you cancel an order you placed, refund eligibility depends on how far the order has progressed; cancelled orders before shipment to MyUS warehouse are refunded in full
• Refunds appear in your MyUS account first, then process to your original payment method within 10-21 days

Pro tip: Always request a refund confirmation number from MyUS. This becomes essential if you need to dispute a missing refund with your bank under the Consumer Protection Act.

Common cancellation mistakes and how to avoid them

We understand the frustration when a cancellation request disappears into the void. These mistakes are surprisingly common-and entirely preventable with the right approach.

Mistake 1: cancelling only through the MyUS app

Many customers delete the MyUS app or log out, assuming this cancels their subscription. It doesn't. If you subscribed via the app store, you must cancel through Apple or Google. If you subscribed directly, app logout means nothing-you must send formal written notice.

Mistake 2: assuming app store and MyUS account cancellations are linked

They're not. If you cancel through Apple but don't cancel your MyUS direct-billing membership (if you have one), you may still be charged. Verify your account settings independently on each platform.

Mistake 3: not requesting written confirmation

A chat message or call confirmation is not enough. MyUS support staff cannot guarantee your request reaches the billing team. Always ask for written confirmation via email, and always save it permanently.

Mistake 4: ignoring your bank statement after cancellation

If you don't verify that charges have stopped, you won't notice if MyUS continues billing. Check your statement 7-10 days after cancellation, and again after 30 days. If a charge appears, you have grounds to file a dispute with your bank under the Consumer Protection Act.

Mistake 5: failing to escalate unresolved cancellations

If MyUS doesn't confirm your cancellation within 5 business days, don't wait. Contact your bank's dispute department and file a chargeback for unauthorized charges. Simultaneously, escalate your complaint to the National Consumer Helpline (NCHC) in India or your local district consumer commission.

Your cancellation checklist for MyUS

Use this checklist to ensure you've completed every step and protected yourself against billing issues and lost refunds.

Contact information and mailing addresses for MyUS cancellations

If MyUS customer service doesn't respond within 5 business days, escalate your cancellation request or dispute to these official U.S. addresses. Note that MyUS does not maintain a dedicated India office for cancellations, so use email as your primary channel for faster response times.

MyUS official contact channels

For cancellation requests and support, contact MyUS through their customer service email address listed in your account settings or last invoice. Look for a "Support" or "Contact Us" link on shopping.myus.com. Additionally, Stopee recommends keeping records of all communications and escalating unresolved cancellations to:

• National Consumer Helpline (NCHC), India: Toll-free number 1800-11-4000 (from landline) or 1800-11-4949 (from mobile). File your complaint online at consumercomplaints.nic.in if MyUS refuses a legitimate refund or continues charging after cancellation.
• Your bank's dispute department: If MyUS continues billing after your cancellation request, file a chargeback through your card issuer or bank within 45 days of the unauthorized charge.
• Local district consumer commission: If MyUS fails to respond to complaints and your refund exceeds ₹1 lakh, file a formal complaint with your district consumer commission under the Consumer Protection Act, 2019.

Because MyUS is a U.S.-based company, their official postal address for customer service matters is available through their website. However, email is significantly faster for Indian customers; international postal mail can take 4-6 weeks to reach them.

Why stopee is your partner in cancelling subscriptions

Subscription services depend on your inertia-they rely on the fact that you won't spend 30 minutes cancelling. At Stopee, we flip that dynamic. Our guides walk you through every cancellation method, flag hidden refund policies, and connect you to your consumer rights under Indian law. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and reclaim their budgets. If MyUS continues charging you after you cancel, or refuses a refund you're entitled to, Stopee's escalation guides show you exactly how to file a complaint with your bank and local consumer authorities.

The moment you decide MyUS no longer serves your needs, you have the power to cancel. Document your request, monitor your bank statement, and escalate if needed. That's how you take control back. Visit Stopee.com today to explore more guides on cancelling international subscriptions and recovering unwanted charges-because your money, and your time, matter.