Manage Myus

How to cancel myus and reclaim your international shipping address

Understanding myus and why you might want to leave

Myus is a package-forwarding and shopping-assist service that provides South African customers with a U.S. shipping address, consolidation and repacking, and international delivery options. The service operates on subscription plans ranging from monthly to annual membership, and also offers per-order shopping and personal shopper services for items that don't ship directly overseas.

You may want to cancel Myus for several reasons: you've found a cheaper alternative, your shopping habits have changed, or you simply don't need the service anymore. Whatever your reason, Stopee is here to guide you through the cancellation process with clarity and confidence.

Why cancellation matters for south african customers

Cancellation rules, refund eligibility, and third-party app subscriptions vary significantly. This guide summarises official Myus policy, common issues reported by South African users, and your consumer rights under South African law. Understanding these details helps you avoid unexpected charges and reclaim unused subscription fees.

Your consumer rights when cancelling myus

South African consumers have strong legal protections when cancelling subscription services, and Stopee wants you to know exactly what those are.

Consumer protection act protections

Under South Africa's Consumer Protection Act (CPA), you have the right to cancel distance contracts (including online subscription services) within 10 business days without penalty, provided you haven't used the service substantially. For Myus, this means if you sign up and immediately decide it's not for you, you may be entitled to a full refund of your membership fee.

The CPA also requires that Myus supply clear information about cancellation methods, refund terms, and effective cancellation dates before you commit to payment. If Myus has not provided this information clearly, you have grounds to dispute non-refundable charges.

Refund rights and billing cycles

Annual memberships are more likely to qualify for prorated refunds for unused time. Monthly fees and setup charges are often non-refundable under Myus policy, but this does not override your CPA rights during the initial 10-day cancellation window. If you cancel within that period, request a full refund. If Myus refuses, escalate to the National Consumer Commission (NCC) at www.ncc.org.za.

Myus membership plans and pricing for south africa

Knowing your plan type and current fees helps you calculate potential refunds and confirm which subscription to cancel.

Pricing breakdown

The table below shows current South African pricing for Myus membership plans and typical shipping costs. Prices are in South African Rand (ZAR) and are based on commonly reported exchange rates and local pricing at the time of writing. Always confirm current fees in your Myus account settings before you submit a cancellation request.

Hidden costs to watch for

Beyond the membership fee, Myus charges per shipment, applies a markup on personal shopping orders, and may charge account management or repack fees. Review your account dashboard for all recurring charges before you cancel. If you see charges you don't recognise, contact Myus support immediately.

How to cancel myus step by step

Cancellation is straightforward if you follow the correct method and keep records of your request. Stopee walks you through each option so you don't miss a step.

Cancellation methods available to you

Myus accepts cancellation requests via multiple channels: through your online account dashboard, by email, by fax, or by postal letter to their Florida address. The method you choose doesn't matter as long as you retain proof of submission and receive written confirmation.

Cancelling through your online account

1. Log into your Myus account at www.myus.com using your email and password.
   • If you've forgotten your password, use the "Forgot password" link and reset via email.
2. Navigate to "Account settings" or "Membership" (exact wording varies by account type).
   • Look for a "Cancel membership" or "Manage subscription" button.
3. Click the cancellation option and specify your preferred effective date (immediately or end of billing cycle).
   • Myus will typically offer you a date to end the current billing period.
4. Confirm your cancellation request and wait for an on-screen confirmation message.
   • Screenshot or print this confirmation immediately.
5. Check your email for a confirmation message from Myus support within 24-48 hours.
   • Pro tip: If you don't receive an email confirmation within 2 business days, follow up with the email or postal methods below.

Cancelling by email

1. Open your email client and compose a new message.
   • Address your email to support@myus.com (confirm current email via the Myus website before sending).
2. In the subject line, write "Cancellation request" and include your account email address.
   • Example: "Cancellation request - jane.smith@example.com".
3. In the body, include the following information:
   • Your full name.
   • Your registered email address with Myus.
   • Your Myus account number (if you have it).
   • Your membership type (monthly or annual).
   • Your preferred effective cancellation date (today, end of month, or end of billing cycle).
   • A brief reason for cancellation (optional but helpful).
4. Send the email and immediately save a copy to a folder titled "Myus cancellation" for your records.
   • Note the date and time you sent the email.
5. Wait for a reply from Myus support confirming receipt and the effective cancellation date.
   • Warning: If you don't receive a reply within 3 business days, send a follow-up email or use the postal method.

Cancelling by post

1. Write a letter on plain paper or printed letterhead containing:
   • Your full name and registered Myus email.
   • Your account number (if available).
   • Your membership type and current billing amount.
   • The date you want cancellation effective.
   • A statement: "I request cancellation of my Myus membership effective [date]. Please confirm receipt and the final billing date."
2. Sign and date the letter.
   • Make a photocopy or photograph for your records.
3. Address your letter to:
   • Myus customer service, 4750 North Tamiami Trail, Tampa, Florida 33611, USA.
4. Send the letter via registered post or a tracked courier service to ensure delivery confirmation.
   • Do not send by regular post without tracking; you need proof of delivery.
5. Keep the tracking receipt and delivery confirmation. Allow 10-14 business days for Myus to receive and process your letter.
   • Follow up by email if you haven't received written confirmation within 3 weeks.

Cancelling app store subscriptions

Important: If you subscribed to Myus through Apple App Store (iOS) or Google Play (Android), you must cancel your subscription in those app stores separately. Myus cannot cancel app store subscriptions on your behalf.

1. For Apple App Store: Open Settings > [Your name] > Subscriptions > Find "Myus" > Select it > Tap "Cancel subscription."
   • You will see the cancellation effective date on screen.
2. For Google Play: Open Google Play Store app > Your account (profile icon) > Tap "Payments and subscriptions" > Tap "Subscriptions" > Find "Myus" > Tap it > Tap "Cancel subscription."
   • Confirm the cancellation and note the effective date.
3. Screenshot the cancellation confirmation from both app stores.
   • Save these alongside your account-based cancellation confirmation.

What happens after you cancel myus

Cancellation doesn't end immediately; there are a few things to monitor in the days and weeks after you submit your request.

Access and membership timeline

Your Myus account access typically remains active until your effective cancellation date. If you cancel mid-month, you may retain access until the end of that billing cycle. If you cancel on an annual plan, confirm whether Myus will allow you to access your shipping address until the end of the calendar year or if access ends on your specified date.

Request written confirmation of your final access date and keep it with your cancellation confirmation. This prevents disputes if you try to use the service after cancellation.

Your account data and stored payment methods

After cancellation, Myus will retain your account data (address, shipping history, stored cards) for a period required by law or their own retention policy, typically 12 months. If you want your data deleted sooner, send a separate email to support@myus.com requesting deletion under data protection principles and keep a copy of that request.

Unlink any stored payment methods (credit cards, PayPal) from your Myus account before the cancellation date if possible. This eliminates the risk of accidental re-subscription if Myus updates your account or if you accidentally click a renewal button.

Monitoring for unwanted charges

Check your bank or card statement for 30 days after your cancellation effective date. If you see a charge from Myus after that date, you have strong grounds to dispute it as unauthorised and request a chargeback through your bank. Document everything: your cancellation request, confirmation email, and the unwanted charge.

Refunds and what you can expect

Refund eligibility depends on your membership type, when you cancel, and how much of the billing period remains.

Annual membership refunds

Annual plans are most likely to qualify for a prorated refund. If you paid R813 for a full year and cancel after 6 months, you should receive approximately R406.50 for the unused 6 months. Myus states these refunds are processed within 10 business days to your original payment method.

Pro tip: Request the refund in writing when you submit your cancellation. Include the calculation in your email: "I paid R813 for annual membership on [date]. I have used X months. Please refund R[amount] for unused time."

Monthly membership refunds

Monthly fees are typically non-refundable under Myus policy. However, if you cancel within the first 10 business days of signing up (your CPA cooling-off period), you are entitled to a full refund regardless of Myus's stated policy. After that window closes, monthly fees are generally kept by Myus.

Order-specific refunds

If you cancel a Shopping.myus.com order before Myus begins processing, you receive an automatic refund to your original payment method within about 14 days. If Myus has already started processing or shipping, cancellation may not be possible and you may forfeit your personal shopper fee.

Personal shopper orders are handled differently: once marked as "in processing," they cannot be cancelled and you will be charged the service fee. If you have active personal shopper orders, contact support immediately to clarify their status before submitting a membership cancellation.

Common mistakes to avoid when cancelling myus

Cancellation feels straightforward but small errors can cost you time, money, and frustration. Stopee has seen customers lose refunds because they didn't keep records or didn't cancel app store subscriptions separately.

Mistake 1: assuming cancellation is automatic

Simply stopping your use of Myus does not cancel your membership. You must actively submit a cancellation request. If you don't, your membership renews at the end of each cycle and you will be charged without warning. Log in or send a cancellation email immediately if you intend to leave.

Mistake 2: forgetting to cancel app store subscriptions

Many South African users subscribe via Apple or Google Play. Cancelling your Myus account through the website does not automatically cancel app store billing. You must manually cancel in the Apple App Store or Google Play store settings, or you will continue to be charged monthly.

Mistake 3: not keeping cancellation proof

Without a confirmation email, screenshot, or tracking receipt, you have no proof you cancelled. If Myus claims it never received your request and charges you again, you cannot dispute it without evidence. Save everything: email confirmations, timestamps, and postal tracking numbers.

Mistake 4: cancelling immediately before your billing date

If you cancel on the day your account renews, Myus may process the renewal charge before registering your cancellation. Request a cancellation effective date at least 3-5 days before your next billing date to avoid overlap.

Mistake 5: ignoring unrecognised charges

After you cancel, monitor your statement for 30 days. If you see a charge from Myus after your effective cancellation date, contact your bank immediately to dispute it as unauthorised. Do not assume it will disappear on its own.

Your cancellation checklist

Use this checklist to ensure you complete every step and avoid losing money or access.

• Log into your Myus account or gather your account details (name, email, account number).
• Confirm your membership type (monthly or annual) and current monthly billing amount.
• Calculate your potential refund for annual plans (months used vs. total).
• Note your next billing date from your account or recent invoice.
• Submit your cancellation request via account dashboard, email, or post.
• Save or screenshot the confirmation (on-screen message, email receipt, tracking number).
• Cancel any app store subscriptions (Apple App Store or Google Play) separately.
• Unlink stored payment methods from your account if possible.
• Request written confirmation of your final access date and refund status.
• Set a phone reminder to check your bank statement 7 and 30 days after cancellation.
• If you don't receive confirmation within 3 business days, send a follow-up email.
• If a charge appears after your effective date, dispute it with your bank immediately.

Should you cancel myus or keep it

The decision to cancel depends on your personal shipping and shopping needs. Stopee helps you compare the value you're getting against the cost.

Reasons to keep myus

Keep your subscription if you regularly buy from U.S. retailers that don't ship to South Africa, if consolidation and repacking save you money on shipping, or if the personal shopper service is worth the fee. Calculate your average monthly shipping cost and compare it to monthly membership fees (R95). If you ship more than one parcel per month on average, Myus may be cost-effective.

Reasons to cancel myus

Cancel if you've found a cheaper alternative, if you no longer need U.S. shopping access, or if you're not using the service frequently enough to justify the membership fee. Also cancel if you discover unexpected charges, poor customer service, or if your shipping needs have shifted to retailers that offer direct South African delivery.

Contacting myus for cancellation support

If your cancellation is delayed, disputed, or if you encounter problems, contact Myus using the details below.

Primary cancellation address

Send all written cancellation notices to:

Myus customer service
4750 North Tamiami Trail
Tampa, Florida 33611
USA

Use registered post or a tracked courier to ensure delivery and obtain proof of receipt. Allow 10-14 business days for processing.

Email contact

Email your cancellation request to support@myus.com with the subject line "Cancellation request" and include your account email address. Keep a dated copy of your sent email and the confirmation reply.

Escalation: national consumer commission

If Myus refuses your cancellation, denies a refund you believe you're entitled to, or fails to respond within 10 business days, escalate your complaint to the National Consumer Commission (NCC) at www.ncc.org.za. The NCC enforces South Africa's Consumer Protection Act and can force Myus to honour your rights.

Final thoughts: take control of your subscriptions

Cancelling Myus is a straightforward process when you follow the correct steps and keep detailed records. Stopee has guided thousands of South African consumers through subscription cancellations, and we know that clarity and written proof are your strongest protections. Submit your cancellation request via the method you're most confident in, retain your confirmation, and monitor your statement to ensure the charges stop. If Myus resists or delays, your consumer rights under the CPA and the backing of the National Consumer Commission are on your side. Take action today and reclaim control of your online spending.