Manage Mytimerewards

How to cancel MyTimeRewards and reclaim your money in south africa

What is MyTimeRewards

MyTimeRewards is a subscription-based shopping rewards programme that gives you access to cashback offers, welcome bonuses and member discounts at participating retailers across the UK. The service operates on a recurring membership model with defined cancellation and refund rules set out in their terms and conditions.

How the membership works

When you subscribe to MyTimeRewards, you pay a recurring membership fee to unlock rewards and shopping benefits. Your membership remains active until you cancel it, and your access to rewards continues as long as your subscription is current. The provider manages the service under UK terms and conditions, which means your rights are governed by those frameworks unless South African consumer law offers you stronger protections.

Why cancellation matters

If you no longer use the rewards or feel the membership fee does not deliver value, cancelling stops future charges immediately. However, understanding your refund rights and following the correct cancellation process is crucial to avoid disputes or unwanted recurring payments. Stopee is here to guide you through every step, ensuring you cancel confidently and protect your money.

Your consumer rights in south africa

South Africa's Consumer Protection Act gives you important legal protections when cancelling subscriptions, even though MyTimeRewards operates under UK terms.

The 14-day cooling-off period

Under the provider's stated terms, you have the right to cancel within 14 days of purchase and receive a full refund, including any initial paid periods. This cooling-off right applies whether you signed up during a free trial or paid membership. If you cancel within this window, you do not have to justify your decision or pay a cancellation fee.

Your protection under south african law

The South African Consumer Protection Act requires that all subscription cancellations be processed fairly and transparently. If MyTimeRewards refuses to honour your cancellation or withholds a refund you are legally entitled to, you can escalate the complaint to the Consumer Goods and Services Ombud (CGSO) or your provincial consumer protection office. Keep all proof of purchase, subscription sign-up confirmation, and cancellation requests as evidence. Stopee recommends documenting every interaction in case you need to lodge a formal dispute.

How to cancel MyTimeRewards

You have four reliable cancellation methods available, with online cancellation being the fastest and most trackable option.

Cancel online (recommended method)

The online cancellation method is the fastest and leaves you with immediate digital proof of your request.

1. Log in to your MyTimeRewards account using your email address and password.
   • If you have forgotten your password, use the "Forgot password" link on the login page to reset it.
2. Navigate to your account settings or membership management section.
   • This is typically found in a menu labelled "My Account", "Settings", or "Membership".
3. Select the "Cancel membership" or "Manage subscription" option.
   • Read any retention offers or warnings that appear, but proceed if you are certain you want to cancel.
4. Follow the on-screen prompts to confirm your cancellation.
   • You may be asked to provide a reason for leaving; this is optional but can help the provider improve.
5. Take a screenshot of the final confirmation page or save the confirmation email to your records immediately.
   • Pro tip: Forward the confirmation email to yourself and save it in a dedicated folder; do not rely on the provider's account page alone, as they may delete your account data after cancellation.
6. Check your email inbox and spam folder for a cancellation confirmation within 24 hours.
   • If you do not receive a confirmation email within 48 hours, contact support to verify the cancellation was processed.

Cancel by email

Emailing your cancellation request creates a written record that proves you initiated the process, which is important if a charge dispute arises later.

1. Compose a clear, professional email to cancel@mytimerewards.co.uk.
   • Subject line example: "Cancellation request for MyTimeRewards membership"
2. Include the following details in your email:
   • Your full name as it appears on your account
   • Your email address linked to the MyTimeRewards account
   • Your membership or account number (if available)
   • The date you want the cancellation to take effect
   • A clear statement: "I request to cancel my MyTimeRewards membership effective immediately" or "from the end of my current billing period"
3. Send the email and keep a copy in your sent folder.
   • Warning: Do not delete this email; you may need it as proof if a charge appears on your card after cancellation.
4. Wait for a confirmation email response within 5 business days.
   • If you receive no response, follow up with a second email and mark it "Follow-up cancellation request".

Cancel by phone

Phoning the cancellation team allows you to ask questions in real time and get immediate confirmation, though you must note the date, time and agent name for your records.

1. Call the MyTimeRewards UK freephone line on 0800 731 9936.
   • This number is available during UK business hours; confirm the hours before calling from South Africa.
   • If calling from South Africa, this call may incur international charges depending on your provider; check with your phone company first.
2. Explain that you want to cancel your MyTimeRewards membership.
   • Be prepared to provide your account email, full name, and membership number.
3. Ask the agent to confirm cancellation in writing via email immediately after the call ends.
   • Pro tip: Request that they send a cancellation confirmation email to your registered account email address so you have written proof.
4. Note the agent's name, the date, time and their confirmation reference number.
   • Write this information down immediately and save it in a safe location.
5. Request that future charges be blocked and ask when your access will be removed.
   • Confirm whether your membership ends immediately or at the end of your current billing cycle.

Cancel by post

Postal cancellation is the slowest method but creates a paper trail and is useful if you have no internet access or prefer written communication.

1. Write a formal cancellation letter on plain paper.
   • Include your full name, account email address, membership number, and a clear statement that you wish to cancel your MyTimeRewards membership.
   • State the effective cancellation date (immediately or at the end of your current billing period).
   • Add the current date and sign the letter by hand if possible.
2. Alternatively, print and fill out the MyTimeRewards cancellation form if one is available on their website.
   • If no form exists, your letter is sufficient.
3. Place your letter in an envelope and send it via registered mail to the following address:
   • MyTimeRewards
     PO Box 5305
     Lancing
     BN11 9WD
     United Kingdom
4. Keep the postal receipt and tracking number for your records.
   • Allow 10-15 business days for the letter to reach the provider and a further 5-7 days for them to process your cancellation.
5. Follow up with an email to cancel@mytimerewards.co.uk noting that you have sent a cancellation letter by post and requesting confirmation of receipt.
   • Include the posting date in your follow-up email.

What happens when you cancel

Understanding what occurs after you submit your cancellation request protects you from unexpected charges and helps you plan your finances.

Immediate changes to your account

When you cancel MyTimeRewards, your membership does not always end instantly. By default, you retain access to your rewards benefits until the end of your current billing period, unless you specifically request immediate termination. This means if you cancel on day 5 of a 30-day cycle, you will have access for the remaining 25 days and will not be charged again after that period ends. If you want access removed immediately, inform the provider clearly when you submit your cancellation.

Billing and access timeline

Future recurring charges stop once your cancellation is confirmed, but your account may remain in the system for data retention purposes. Stopee advises you to monitor your bank or card statement for 1-2 billing cycles after cancellation to ensure no unauthorised charges appear. If a charge posts after your confirmed cancellation date, contact your bank immediately to dispute it and request a refund.

Your account data and rewards balance

Any rewards points or cashback you earned remain subject to MyTimeRewards' data retention and expiration policies. Check your account before you cancel to see if you have any outstanding rewards you can redeem. Once your account is closed, you may lose access to unredeemed points, so use or cash out your balance first if possible. Request copies of your account statement and rewards history for your personal records after cancellation.

Will you get a refund

Your refund eligibility depends on when you cancel relative to your purchase date and the terms you agreed to.

Refunds within the 14-day cooling-off period

If you cancel within 14 calendar days of your initial purchase or subscription sign-up date, you are entitled to a full refund of all fees you paid, with no exceptions or cancellation penalties. This right applies regardless of whether you used the service, tried a free trial, or benefited from any welcome bonus. The 14-day period starts from the date you signed up, not from the date the service first became active.

• Request your refund explicitly when you cancel; do not assume it will process automatically.
• State the amount refunded and ask for an estimated timeframe (usually 5-10 business days after cancellation is confirmed).
• If you signed up during a free trial and cancel within 14 days, you owe nothing and will receive no charge.

Refunds after the 14-day cooling-off period

Once the 14-day cooling-off window has closed, MyTimeRewards is not required to refund fees you have already paid. Cancelling after day 14 stops all future charges, but your past membership fees are generally non-refundable. However, if you believe a charge was unauthorised, duplicate, or made in error, you have the right to dispute it with your bank or card issuer.

• Do not assume you have no recourse; contact the provider's support team and explain why the charge is disputed.
• Keep detailed records of all sign-up communications, confirmation emails, and your cancellation request as evidence.
• If the provider refuses to investigate, lodge a complaint with the Consumer Goods and Services Ombud, who can review the case independently.

How to request a refund

When you submit your cancellation, explicitly request a refund if you are within the 14-day window. State your cancellation date, the reason for cancellation, and the amount you are requesting to be refunded. Ask the provider to confirm the refund amount and the method and timeline they will use to process it. Most providers refund to the original card or payment method used, which takes 5-10 business days to appear in your account.

MyTimeRewards pricing and plan details

Exact pricing for MyTimeRewards in South Africa is not publicly listed on the provider's official materials, but understanding the membership cost helps you decide whether to cancel.

Membership cost information

MyTimeRewards operates as a subscription service with recurring membership fees charged monthly or annually, depending on the plan you selected at sign-up. Your original sign-up confirmation email contains your specific plan details and fee amount. If you cannot find this email, log in to your account and check the billing or membership section for your payment history and active plan.

How to find your plan details

Log in to your MyTimeRewards account and navigate to the billing or membership section. You will see your current plan, the fee amount, and the next billing date. If you have cancelled and closed your account, retrieve your original sign-up confirmation email, which contains all plan and pricing information. Contact MyTimeRewards support at the email or phone number provided if you need clarification on your membership cost or billing cycle.

Common mistakes when cancelling MyTimeRewards

Many people find cancellation frustrating because they miss key steps or fail to document their request, leaving them vulnerable to continued charges or unresolved disputes. Avoiding these traps protects your money and saves you time.

Not keeping cancellation proof

The single most costly mistake is cancelling without saving evidence of your request. If you cancel online, screenshot the confirmation page immediately. If you email, keep the email in your inbox and create a backup copy. If you call, note the agent's name and reference number. If you post, retain the postal receipt. Without this proof, you cannot dispute a charge that appears after cancellation, and the provider can claim you never requested cancellation.

Cancelling at the wrong time

Cancelling on the last day of your billing cycle may cause the system to process a final charge before cancellation takes effect. To avoid a surprise charge, cancel at least 5-7 days before your next billing date. Check your account to see when your next billing date is, and cancel well in advance. If a charge posts after cancellation, dispute it with your bank immediately using your cancellation proof as evidence.

Assuming cancellation is instant

Cancellation is not always effective immediately. By default, your membership may continue until the end of your billing period unless you explicitly request immediate termination. If you want access removed today, state this clearly when you cancel. Monitor your account for 1-2 cycles after cancellation to confirm no further charges appear.

Not requesting a refund explicitly

If you cancel within 14 days, you are entitled to a refund, but you must ask for it. Do not assume MyTimeRewards will refund you automatically; state in your cancellation request that you want a full refund and ask for a confirmation email with the refund amount and timeline. Without this explicit request, the provider may process only the cancellation and retain your fees.

Ignoring bank statement monitoring

Stopee strongly recommends checking your bank or credit card statement for 2 billing cycles after you cancel MyTimeRewards. If a charge appears after your confirmed cancellation date, you have the right to dispute it with your bank. Most banks will reverse unauthorised charges if you provide proof of your cancellation request, so keep that evidence safe and accessible.

Checklist before and after cancellation

Use this checklist to ensure you cancel safely and document every step.

Next steps and escalation

Most MyTimeRewards cancellations process smoothly, but if you encounter resistance or an unauthorised charge, you have clear escalation options.

If cancellation is refused or delayed

If MyTimeRewards refuses to cancel your membership or delays the process beyond 5 business days, send a formal letter stating your cancellation request and referencing your cooling-off right if you are within 14 days. Keep copies of all previous cancellation attempts (emails, call notes, or screenshots). If the provider still refuses, escalate to the Consumer Goods and Services Ombud, which handles complaints about unfair business practices in South Africa.

If an unauthorised charge appears

Contact your bank or card issuer immediately and request a chargeback or refund. Provide your cancellation proof, the confirmation email, and your statement showing the charge date. Your bank will investigate and, in most cases, reverse the charge within 10 business days. Stopee recommends keeping all documentation for at least 12 months in case a dispute reopens.

Escalation contacts

If you need to lodge a formal complaint, contact the Consumer Goods and Services Ombud at www.cgso.org.za or your provincial consumer protection office. Provide all evidence of your cancellation request, the charge, and any correspondence with MyTimeRewards. The Ombud can order the provider to refund you if the charge was unlawful.

Should you cancel MyTimeRewards

Deciding whether to cancel depends on your personal use and financial priorities.

Reasons to cancel

• You no longer shop at participating retailers or use the rewards
• The annual or monthly fee outweighs the cashback or discounts you receive
• You have found a better rewards programme that offers higher value
• You are cutting discretionary expenses or managing a tight budget

Reasons to keep your membership

• You regularly shop at MyTimeRewards partner retailers and earn genuine cashback
• The membership fee is lower than the average cashback value you receive monthly
• You value the welcome bonus or promotional offers available to members
• You have an active rewards balance you want to redeem before cancelling

If you are unsure, pause the membership or reduce your shopping for a month to test whether the rewards justify the cost. Stopee helps thousands of people make informed decisions about subscriptions they no longer need, and the same applies here: cancel only if the service no longer serves your needs.

Key takeaways and how stopee helps

Cancelling MyTimeRewards is straightforward if you follow the correct process and keep clear records. Use the online method for speed and immediate proof, email for a paper trail, or phone if you need direct support. Remember that you have a legal right to cancel within 14 days and receive a full refund, and that you can escalate any dispute with your bank or the Consumer Goods and Services Ombud if needed.

Stopee has helped thousands of consumers cancel unwanted subscriptions and reclaim their money by providing step-by-step guidance, warning them about common traps, and empowering them with their consumer rights. Whether you are cancelling MyTimeRewards today or comparing it with other rewards programmes, Stopee at stopee.com gives you the knowledge and confidence to take control of your subscriptions and protect your finances. Visit Stopee now to cancel safely, dispute unauthorised charges, and find reviews and alternatives for every service you subscribe to.