Manage Mytimerewards

How to cancel mytimerewards and protect your money in singapore

Understanding mytimerewards and why you might want to cancel

Mytimerewards is a points-based rewards service that lets you earn credits through purchases, subscriptions and promotions. You can redeem these credits for offers and benefits, but the service often works as an ongoing membership or subscription that charges you regularly.

The service reaches you through multiple channels: the MyTime web platform, mobile app stores (Apple App Store or Google Play), or in-person at participating merchant locations. Because Mytimerewards operates across these different sales channels, cancellation methods and refund policies vary depending on where you signed up.

Many Singaporean consumers discover they no longer use their Mytimerewards membership but continue being charged. If you find yourself in this position, Stopee is here to walk you through every cancellation option available to you.

How mytimerewards operates in singapore

Mytimerewards is operated by Webloyalty Sàrl, a Switzerland-based company. For cancellation matters, the company uses a UK postal address as its correspondence point. This cross-border setup means your cancellation request may take longer to process than you expect, and you need to know your consumer rights under Singapore law.

When you should consider cancellation

You might cancel if you no longer use the rewards programme, if charges appear without your authorisation, or if you want to switch to a competing rewards service. Whatever your reason, Stopee recommends acting quickly to stop future billing.

Your consumer rights when cancelling mytimerewards

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy goods or services, including membership subscriptions.

Key protections under singapore law

The Consumer Protection (Fair Trading) Act requires that any subscription service be fair and transparent about its terms. If Mytimerewards charged you without clear consent, or if you were misled about cancellation terms, you have grounds to dispute the charge.

You have the right to cancel within a reasonable time if the merchant's cancellation terms are unclear or unreasonably restrictive. If Mytimerewards refuses your refund request, you can escalate to the Consumers Association of Singapore (CASE) or file a complaint with the Ministry of Trade and Industry (MTI).

Refund rights for different purchase channels

Your refund entitlement depends on how you purchased your membership. Web-based memberships fall under merchant refund policies. App Store purchases are governed by Apple's refund rules. Google Play purchases follow Google's rules. In-store memberships may have separate terms. Stopee advises you to check the original confirmation email or receipt to confirm which channel processed your purchase.

Cancellation methods for mytimerewards

You have five main ways to cancel Mytimerewards, depending on where and how you signed up.

Cancel a web-based membership through your account

This is the fastest method if you enrolled directly on the MyTime website. Follow these steps:

1. Visit the MyTime website and sign in with your email address and password
   • If you forgot your password, use the "Forgot Password" link to reset it
   • Check your spam folder if you don't receive the reset email
2. Navigate to your Account Settings or Subscriptions section
   • This is usually found in a menu labeled "My Account" or a gear icon
3. Locate your active Mytimerewards membership in the list
   • If you have multiple memberships, ensure you select the correct one
4. Click the option to disable auto-renewal or cancel the membership
   • For indefinite (evergreen) memberships, cancellation usually takes effect immediately
   • For term-based memberships, the status may change to "Pending Cancellation" and remain active until your paid term ends
5. Save your changes and request a confirmation email
   • Pro tip: Take a screenshot of the cancellation confirmation page as proof of your request
6. Check your email for a cancellation confirmation within 24 to 48 hours

Warning: Disabling auto-renewal does not automatically qualify you for a refund of the current billing period. Check the merchant's refund policy in your original terms and conditions.

Cancel an apple app store (iOS) subscription

If you purchased your Mytimerewards subscription through Apple's App Store, you must cancel through Apple, not through Mytimerewards directly. Apple handles all iOS subscription refunds and cancellations.

1. On your iPhone or iPad, open the Settings app and tap your name at the top
   • If you use iTunes on a Mac or PC, log in to your Apple account and navigate to Account Settings
2. Select "Subscriptions" or "Media and Purchases"
   • You may need to tap "iTunes & App Stores" first, then select your Apple ID
3. Find the Mytimerewards subscription in the active subscriptions list
4. Tap the Mytimerewards subscription and select "Cancel Subscription"
   • Apple will ask you to confirm the cancellation
   • The app will remain accessible until your current billing period ends
5. Confirm the cancellation
   • Pro tip: Apple will give you an opportunity to choose a reason for cancellation; select the reason that applies to you

Important: Apple processes all App Store refunds independently. Mytimerewards cannot issue refunds for App Store purchases, even if you contact the company directly. If you believe your subscription charge was unauthorised, contact Apple Support with your transaction details.

Cancel a google play (Android) subscription

Google Play subscriptions must also be cancelled through Google, not through Mytimerewards.

1. Open the Google Play app on your Android phone or visit play.google.com in a web browser
2. Sign in with the Google account linked to your Mytimerewards purchase
3. Tap your profile icon in the top right corner and select "Payments and subscriptions"
   • On a computer, look for "Manage subscriptions" under account settings
4. Select "Subscriptions" to view all active subscriptions
5. Find and tap the Mytimerewards subscription
6. Select "Cancel subscription" and follow the on-screen prompts
   • Google will ask you to confirm and may offer alternatives to cancellation
7. Confirm your cancellation decision

Warning: Mytimerewards' terms specify that Google Play sales are final, meaning the company does not issue refunds for Android purchases. However, Google Play's own policies may entitle you to a refund within a set period if you request one directly through Google Support.

Cancel an in-store or staff-activated membership

If you enrolled in Mytimerewards at a physical location or through a staff member, cancellation may require you to visit that location or contact the merchant directly.

1. Visit the merchant location where you activated your Mytimerewards membership
   • Bring proof of your membership (email confirmation, receipt, or membership card)
2. Ask a staff member to process your cancellation request
   • Some merchants can cancel memberships immediately through their point-of-sale system
   • Others may schedule cancellation for a future date
3. Confirm whether any cancellation fees apply
   • Pro tip: Ask the staff member to print or email you a cancellation confirmation receipt
4. Request a written confirmation of the cancellation date and any fees charged

Warning: Cancellation fees may apply, especially if you enrolled in a fixed-term membership. The merchant's point-of-sale system may automatically charge a fee if a payment card is stored on file. Ask about this before confirming your cancellation.

Cancel by contacting webloyalty directly

If the above methods don't work or you need escalation, you can send a cancellation request to Webloyalty's UK correspondence address. This is your last resort if self-service cancellation fails.

1. Prepare a formal cancellation letter that includes:
   • Your full name and email address linked to your Mytimerewards account
   • Your membership number (if available)
   • The date you joined Mytimerewards
   • A clear statement: "I request immediate cancellation of my Mytimerewards membership effective today"
   • Your preferred contact method for confirmation (email or post)
2. Send the letter by registered post to the UK correspondence address on file
   • Stopee recommends keeping a copy of the letter and proof of posting for your records
3. Allow 10 to 15 business days for a response
4. Follow up by email if you don't receive confirmation within that timeframe

Pro tip: Send your cancellation request by both registered post and email to create a clear paper trail. Webloyalty is based in Switzerland, so postal mail from Singapore may take 3 to 4 weeks to arrive.

What happens after you cancel mytimerewards

Understanding what occurs after cancellation helps you avoid surprises and track your account status.

Immediate access and service changes

If you cancel an indefinite (evergreen) membership, your access to the rewards platform typically ends immediately or within 24 hours. Any earned credits usually remain visible in your account but may become non-redeemable once your membership is inactive.

If you cancel a term-based membership, your account often remains active and fully functional until the end of your paid term, even though your membership is marked as "Pending Cancellation". You can continue earning and redeeming rewards during this remaining period.

Billing and auto-renewal

Once you cancel, future billing cycles should stop. Your payment card will no longer be charged for Mytimerewards on the next renewal date. However, if your cancellation was processed partway through a billing period, you may still see a charge for the remainder of that period.

For App Store and Google Play subscriptions, billing stops once your cancellation is confirmed by Apple or Google, not by Mytimerewards. You remain responsible for checking your bank or credit card statement to verify that charges have ceased.

Refund eligibility and timing

Refunds are not automatic, and your eligibility depends on when you cancelled and which sales channel processed your purchase.

Web-based membership refunds

Check your original order confirmation or invoice for the merchant's cancellation deadline. This deadline is usually 7 to 14 days from your purchase date.

App store and google play refunds

Apple and Google each allow refunds within a limited window (usually 14 to 30 days from purchase). Mytimerewards does not process these refunds. If you believe your subscription charge was unauthorised or you were charged without clear consent, contact Apple Support or Google Play Support directly with your transaction details.

Pro tip: Keep your original purchase confirmation email. It contains the transaction ID you need to reference when requesting a refund from Apple or Google.

How to request a refund from mytimerewards

1. Check your order confirmation email for the merchant's refund policy and deadline
2. Log in to your Mytimerewards account and navigate to Account Settings
   • Look for a section labeled "Billing", "Purchase History", or "Transactions"
3. Locate the membership charge you wish to dispute
   • Note the transaction date, amount, and transaction ID
4. Select the option to "Request a refund" if available
   • If no self-service refund option exists, proceed to step 5
5. If self-service refund is unavailable, contact Webloyalty's customer service by email or post with:
   • Your membership number
   • The transaction date and amount
   • The reason for your refund request
   • Proof that you cancelled within the refund window (if applicable)
6. Allow 10 to 15 business days for a response

Warning: Webloyalty does not always grant refunds for memberships cancelled after the refund period expires, even if the merchant's terms were unclear. If the company refuses your refund, you can escalate to CASE or file a complaint with the MTI, as outlined below.

Common mistakes when cancelling mytimerewards

Many Singaporean consumers cancel their Mytimerewards subscription only to discover they've made an avoidable error that delays the process or costs them money.

Mistakes that delay cancellation

• Confusing MyTime with Mytimerewards: MyTime is the booking platform; Mytimerewards is the rewards membership. Cancelling one does not cancel the other. Use Stopee's guide to confirm you're cancelling the correct service.
• Forgetting to disable auto-renewal: Disabling auto-renewal only stops future charges; it does not retroactively refund you for the current period or cancel your account immediately. Always complete both steps.
• Not checking your email for confirmation: Most cancellations require email confirmation within 24 to 48 hours. Check your inbox and spam folder daily. If you don't receive confirmation, follow up with customer service.
• Assuming the cancellation is instant: Web-based cancellations usually take effect within 24 hours. App Store and Google Play cancellations take effect at the end of your current billing period. Merchant and postal cancellations may take 5 to 10 business days.
• Missing the refund deadline: Most merchants set a 7 to 14-day refund window from purchase. If you cancel after this window, refunds are unlikely unless the charge was unauthorised or the merchant breached its terms.

Mistakes that cost you money

• Not checking your bank statement after cancellation: Always monitor your next billing date to confirm charges have stopped. If a charge appears after cancellation, dispute it immediately with your bank.
• Paying in-store cancellation fees without questioning them: Cancellation fees are permitted under term-based memberships, but they must be transparent and reasonable. If a fee seems excessive, ask the staff member to itemise it and consider escalating to Stopee for advice.
• Sending cancellation requests without proof: If you cancel by post, use registered mail and keep a copy of your letter. Email cancellations are also vulnerable to being marked as spam. Stopee recommends sending cancellation requests twice: once by post and once by email.

A timeline of what to expect after cancellation

If mytimerewards refuses to cancel or refund you

Stopee recognises that some consumers face resistance when trying to cancel or claim a refund. You have formal escalation options under Singapore law.

Your escalation steps

1. Request written explanation: If Mytimerewards refuses your cancellation or refund, ask in writing (by email) why they have refused, with specific reference to their terms and conditions
2. Check your consumer rights: Review the Consumer Protection (Fair Trading) Act and your original membership agreement to identify any breach by the company
3. File a complaint with CASE: The Consumers Association of Singapore (CASE) investigates complaints about unfair trading practices and can mediate disputes. Visit www.case.org.sg or call 6100 0315
4. Escalate to the Ministry of Trade and Industry (MTI): If CASE mediation fails, you can lodge a formal complaint with the MTI, which oversees consumer protection in Singapore
5. Dispute with your bank: If the charge is unauthorised, initiate a chargeback dispute with your bank or credit card company. Provide all evidence of your cancellation attempts

Pro tip: Keep all emails, screenshots, and receipts throughout this process. Document every cancellation attempt with dates and times. This evidence is crucial when escalating to CASE or your bank.

Should you cancel or keep your mytimerewards membership

Deciding whether to cancel depends on your personal situation and how actively you use the rewards service.

Pricing and membership options for mytimerewards

Mytimerewards' pricing varies based on the merchant and sales channel, but understanding the typical structure helps you assess whether cancellation is right for you.

Costs and refund windows vary by merchant and sales channel. Always check your original confirmation email for the exact terms that apply to your membership.

Preparing your cancellation request

Whether you cancel online, by phone, by post, or in person, preparation ensures your request is processed quickly and correctly.

Checklist before you cancel

• Gather your membership confirmation email or receipt
• Locate your membership number or account ID
• Note the email address registered to your Mytimerewards account
• Check the merchant's cancellation deadline and refund policy
• Identify the sales channel (web, App Store, Google Play, or in-store)
• Open a document or spreadsheet to track your cancellation attempts with dates and times
• Take a screenshot of your current account status before cancelling
• Confirm you have access to your registered email inbox (check spam settings)
• Note the next billing date from your account or latest invoice
• Prepare a written cancellation request if you plan to cancel by post or email

Contacting mytimerewards and escalation details

Mytimerewards is operated by Webloyalty Sàrl in Switzerland, with a UK postal address for correspondence and cancellation requests.

Cancellation address for postal requests

Send your cancellation letter by registered post to:

Webloyalty Sàrl
[UK Correspondence Address]
(Confirm the exact address in your original membership terms or contact confirmation)

Include your membership number, email address, and a clear statement of your cancellation request. Allow 10 to 15 business days for a response, plus 3 to 4 weeks for international post delivery from Singapore.

Customer service contact options

For urgent cancellation inquiries, search for a customer service email or contact form on your merchant's website. Mytimerewards often operates customer service through the merchant partner, not directly through Webloyalty. This is why Stopee recommends starting with web-based self-service cancellation whenever possible.

Final checklist before you finalise cancellation

• Confirm your membership status is now "Inactive" or "Pending Cancellation" in your account
• Save and print your cancellation confirmation email
• Mark your next billing date on your calendar (set a reminder 2 days before)
• Monitor your bank or credit card statement on that date to verify no charge appears
• Keep all cancellation records for 12 months in case you need to escalate a dispute
• If a charge appears after cancellation, contact your bank within 30 days to dispute it
• If Mytimerewards refuses your refund request, gather your evidence and contact CASE

Summary: your path to cancelling mytimerewards successfully

Cancelling Mytimerewards is straightforward if you follow the correct method for your sales channel and act within the refund window. Stopee has guided thousands of Singapore consumers through subscription cancellations, and the key to success is preparation, documentation, and follow-up.

Start by identifying where you purchased your membership: web, App Store, Google Play, or in-store. Then use the step-by-step instructions in this guide for that specific channel. Disable auto-renewal, request cancellation confirmation, and monitor your next billing date. If Mytimerewards refuses your cancellation or refund, escalate to CASE or dispute the charge with your bank.

Remember that your consumer rights under Singapore law protect you. Unfair trading practices, unclear cancellation terms, and unauthorised charges are all grounds for formal complaints. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unfair charges. You are not alone in this process, and you have legal backing to succeed.