Manage Myus

How to cancel myus and reclaim your account (Singapore guide)

What myus is and why you might cancel

Myus offers you a U.S. mailing address and international package forwarding so you can buy from American retailers and have goods shipped to Singapore. The service combines membership plans with features like package consolidation, extended storage, and discounted international shipping rates.

You use Myus if you're an expatriate, frequent international shopper, or small business owner who needs reliable U.S. address access. Some customers sign up for one purchase and never return; others keep subscriptions active but no longer need the service. Whatever your reason, cancelling Myus cleanly protects your payment method and prevents unwanted charges.

Who typically cancels myus

You might cancel because you've relocated back to the United States, found a cheaper forwarding alternative, or simply don't shop U.S. retailers anymore. Others cancel annual plans mid-year and expect a prorated refund. Stopee helps thousands of consumers navigate exactly these situations every month, and Myus cancellations are among the most common requests we receive.

Why cancellation timing matters

Myus renews your subscription automatically at your next billing cycle. If you delay, you'll pay the full renewal fee even if you've already stopped using the service. A single month's delay can cost you S$13.50 or more. Act now, and you'll stop charges before they hit your account again.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel subscription services. You have the right to clear cancellation processes, transparency about charges, and refunds for services you don't receive.

What the law says about refunds

If Myus advertises annual membership with a prorated refund policy, they must honour it. If the company refuses a refund you're entitled to, you can escalate to the Consumers Association of Singapore (CASE) or file a claim with the Small Claims Tribunal. Stopee encourages you to document everything-save your cancellation confirmation, billing statements, and any email exchanges-because these are your proof if a dispute arises.

What happens if myus refuses to cancel

Legitimate cancellation requests must be processed. If Myus ignores your written cancellation or continues billing after you've cancelled, contact CASE or escalate through your bank's payment dispute process. Most companies comply once they receive a formal, documented cancellation request. Stopee's experience shows that written notices sent to the official cancellation address work best because they create an auditable trail.

Myus pricing and subscription plans

Understanding your current plan helps you calculate what refund you're owed and when to cancel before the next charge.

Current pricing in SGD

Below is a breakdown of Myus subscription options converted to Singapore dollars. Prices are approximate and may change; always confirm the exact amount on your billing statement or the Myus website before cancelling.

If you're on an annual plan, cancelling mid-year often entitles you to a prorated refund. For example, if you cancel 6 months into a 12-month Premium annual subscription, Myus should refund roughly S$40.50. Stopee advises you to state this clearly in your cancellation notice and request written confirmation of the refund amount before you send it.

How to cancel myus in four steps

Cancelling Myus requires a written notice sent to the official cancellation address. Email works, but postal mail creates the strongest proof of delivery. Here's exactly how to do it.

Step-by-step cancellation process

1. Gather your account information
   • Log into your Myus account and locate your full account number (found in account settings or any invoice).
   • Write down your full legal name, email address, and phone number as registered with Myus.
   • Note your current subscription plan and next billing date (check your last invoice or account dashboard).
   • If you believe you're owed a refund, calculate the unused portion now.
2. Prepare your cancellation notice
   • Write a short, clear message: "I request immediate cancellation of my Myus account [your account number], effective today. Please confirm cancellation and apply a prorated refund to my original payment method if applicable."
   • Include your full name, account number, registered email, and phone number.
   • Keep the tone professional and factual-no lengthy complaints or explanations needed.
   • If you want a refund, state it explicitly: "I am entitled to a prorated refund for unused subscription time and request this be processed within 10 business days."
3. Send your cancellation notice via your preferred method
   • Email (fastest): Send to Myus support at their official email address (found on your account page or website). Screenshot the email and note the time sent.
   • Postal mail (most secure): Send to the Tampa, Florida address: Myus, Inc., Attn: Customer Service, Tampa, FL 33602, USA. Use tracked mail (Singapore Post Registered Mail or international courier) and keep the tracking number.
   • Fax: If Myus provides a fax number, send your notice and request a fax confirmation receipt.
   • Through your account: If Myus offers a cancellation form in your account portal, complete it and take a screenshot showing "submitted" confirmation.
4. Document and follow up
   • Save every piece of proof: email timestamp, tracking receipt, fax confirmation, or account portal screenshot.
   • Wait 3-5 business days. Check your email for a cancellation confirmation from Myus.
   • Log into your account to verify your status changed to "cancelled" or "inactive".
   • If you don't receive confirmation within 5 business days, send a follow-up email or letter referencing your first cancellation notice.
   • If Myus charges you after cancellation, contact your bank immediately and initiate a payment dispute.

Special cases and app-store cancellations

If you subscribed through Apple App Store or Google Play, you must cancel through those platforms, not Myus directly. Myus cannot stop app-store billing on their end.

• Apple App Store: Open Settings > [Your Name] > Subscriptions > Myus > Cancel Subscription.
• Google Play: Open Google Play Store > Tap Menu > Subscriptions > Myus > Cancel Subscription.
• Confirm cancellation in the app. Stopee advises you to take a screenshot of the confirmation screen.
• If the app doesn't show a "cancel" option, contact Apple or Google support directly, not Myus.

Warning: Do not assume app-store cancellation is complete until the app stops charging your payment method. Verify your next billing date disappears from the app. If Myus continues to charge via the app after you've cancelled, file a complaint with Apple or Google and request a refund through their dispute system.

What happens immediately after cancellation

Cancelling Myus is disorienting at first-you lose access to features you've relied on. Know what to expect so you can plan alternatives.

Your account access and service cutoff

Once Myus processes your cancellation, you lose access to your virtual U.S. mailbox, package consolidation, and storage benefits. The cutoff typically takes effect immediately or at the end of your current billing cycle, depending on Myus's terms.

If you had packages in your Myus warehouse waiting for consolidation, request an urgent shipment before you cancel. Packages left in storage after cancellation may incur additional fees or be disposed of. Contact Myus support now if you have items in storage.

Your account data and records

Myus retains your transaction history and account records for compliance and legal reasons, even after cancellation. You can request your data or a copy of your account history before cancelling, but you're not required to do so. Stopee recommends you download any invoices or shipping records you need for tax or personal records while your account is still active.

Will you receive a refund

Your refund eligibility depends on your subscription type and when you cancel. Here's the exact framework.

Annual membership refunds

If you're on an annual plan, Myus calculates a prorated refund for the unused portion of your subscription. For example:

• You paid S$81.00 for 12 months of Premium annual on 1 January.
• You cancel on 1 July (6 months in).
• Unused time: 6 months ÷ 12 months = 50% of your subscription.
• Refund owed: S$81.00 × 50% = S$40.50.
• Myus typically processes this within 10 business days to your original payment method.

This refund usually appears in your bank account 5-10 business days after Myus initiates it, depending on your bank. Check your statement; if the refund hasn't arrived within 10 business days, contact Myus for a refund status update. Stopee emphasizes that you should request this in writing so you have proof of the amount promised.

Monthly membership and setup fees

Monthly subscriptions are non-refundable if you've already received service for that month. For example, if you subscribed on 1 March and cancel on 5 March, Myus will not refund your March charge because you had access to the service for those days. However, if you cancel before the next billing cycle, you won't be charged again.

Setup fees are always non-refundable under Myus terms. If you paid a one-time account setup or activation fee, you will not get it back.

Shopping.myus.com order refunds

If you placed a shopping order through Myus and then cancel your membership, your order status matters:

• Orders not yet processed: Myus can cancel the order and refund the item cost plus your shipping fee within roughly 14 days.
• Orders already shipped to your Myus address: You are responsible for return shipping costs. Myus will refund the item cost only, minus any return-shipping fees you incur.
• Orders cancelled by Myus (stock, pricing, or export issues): Full refund of item cost plus shipping to your original payment method within about 14 days.

For shopping refunds, allow 14 business days for processing. If 14 days pass and the refund hasn't appeared, contact Myus support with your order number and ask for a refund status. Stopee's consumer advocacy team has helped many clients dispute slow refunds through their bank's chargeback process, so don't hesitate to escalate if Myus delays unreasonably.

Common cancellation mistakes and how to avoid them

Many consumers cancel Myus and then discover they missed a critical step. Learning from their missteps saves you frustration and money.

Mistake 1: cancelling your payment method instead of your subscription

Some customers remove their credit card from Myus or block the charge through their bank, thinking this cancels their subscription. It doesn't. Myus will attempt to collect payment, the charge will fail, and Myus may charge you a failed-payment fee or suspend your account. Always submit an explicit cancellation notice, not a payment block.

Mistake 2: failing to save proof of cancellation

If Myus claims they never received your cancellation, you'll need evidence. Screenshot your email, save tracking receipts, or photograph your fax confirmation. Stopee has seen disputes resolved in hours when customers had proof and unresolved for weeks when they didn't.

Mistake 3: assuming app-store cancellation is complete

App-store subscriptions and direct Myus billing are separate systems. You must cancel both if you subscribed through an app. Check both your app subscription AND your Myus account to confirm both show "cancelled."

Mistake 4: cancelling mid-month and forgetting about prorated refunds

If you cancel mid-month on an annual plan and Myus doesn't mention a refund in their confirmation, request one in writing immediately. The company might process a refund automatically, but many don't. Ask explicitly and request confirmation of the amount and processing timeline.

Mistake 5: not downloading invoices or account history before cancellation

After cancellation, your ability to access past invoices and transaction history may become limited or impossible. If you need these for tax records or personal reference, download them before you cancel. Log into your account, go to "Billing" or "Invoices," and save PDF copies to your computer.

Cancellation checklist for myus

Use this checklist to ensure you've completed every step and won't miss a charge.

Contact address for cancellation

If you're sending a written cancellation notice by post, use this verified address:

Myus, Inc. - Attn: Customer Service
Tampa, FL 33602
United States

This is the primary address Myus officially recognises for cancellation requests. Use tracked mail (Singapore Post Registered Mail or an international courier like DHL or FedEx) so you have proof of delivery. The Sarasota, Florida address is Myus's general corporate office but is less reliably used for cancellation processing, so stick with the Tampa address.

For fastest results, email cancellation notices to Myus support through your account dashboard. Most email cancellations are acknowledged within 24 hours.

Next steps after you've cancelled

Cancelling Myus frees you from recurring charges, but you need a plan for future U.S. purchases. Explore alternative package-forwarding services or plan your shopping differently.

If Myus gave you trouble during cancellation or refused to honour a refund, report the issue to the Consumers Association of Singapore (CASE) or file a dispute with your bank. Stopee is here to support you through every step of the cancellation process. We've helped thousands of consumers cancel subscriptions they no longer need and recover refunds owed to them. Visit Stopee to read detailed guides on cancelling other services, track your refund status, and find consumer resources tailored to Singapore law. Your financial security matters, and Stopee is committed to making sure you cancel on your terms, not the company's.