Manage Carbonmade

How to cancel carbonmade and protect your portfolio before you go

Understanding carbonmade and whether cancellation is right for you

Carbonmade is a portfolio-building platform designed for creative professionals-photographers, designers, illustrators and digital artists who want to showcase their work online without coding.

The service offers drag-and-drop editing, mobile-responsive templates and project management features that appeal to freelancers and small creative studios across India and globally. If you're considering cancellation, you'll want to understand what you're losing and what protections Indian law gives you as a consumer. That's where Stopee comes in.

Why creators cancel carbonmade

You might be cancelling because the pricing no longer fits your budget, you've migrated to a competitor like Squarespace or Wix, or you've simply outgrown the platform's features. Some users report that customer support doesn't meet their expectations, while others find the annual costs add up faster than anticipated when converting from USD to INR.

What you need to know before you cancel

Carbonmade's account closure is permanent and irreversible. Your portfolio, all uploaded images, videos and project data will be deleted within 30 days. The service does not emphasise data export options in its public policies, which means you could lose months of creative work if you don't back up your content first.

Additionally, refunds are not guaranteed under Carbonmade's standard terms-but Indian consumer law may override this blanket policy if the service was defective or misrepresented to you. Stopee recommends documenting your cancellation reason and any service failures before you proceed.

Carbonmade pricing and plan comparison

Carbonmade operates on a monthly or annual subscription model with three tier options, all priced in USD on the main website.

Official pricing tiers

Important notes on pricing in india

Carbonmade displays prices in USD on its main website. When you subscribe via Google Play or Apple App Store, your local currency and applicable Goods and Services Tax (GST) are applied by those platforms, which may make the annual cost significantly higher than the USD equivalent suggests.

For example, a Pro plan at USD 12/month could translate to approximately ₹1,000-₹1,200 monthly after GST conversion, making an annual commitment around ₹14,000-₹15,000. Exchange rates fluctuate daily, so always check your exact billing amount before committing to annual plans.

Step-by-step guide to cancelling carbonmade

Your cancellation method depends on where and how you subscribed-directly via Carbonmade's website, through Apple App Store, or via Google Play.

How to cancel via the carbonmade website

1. Log in to your Carbonmade account using your email and password
2. Navigate to Account Settings (usually found in the top-right menu under your profile icon)
3. Select Plan or Subscription from the left sidebar menu
4. Scroll to the bottom and click "Close Account" or "Downgrade to Free" (if available)
5. Read the permanent deletion warning carefully-your portfolio and all content will be removed
   • If you want to keep any work, download or screenshot projects now
   • Email key files to yourself or use a backup service
6. Enter your account password to confirm the cancellation
7. Check your email for a cancellation confirmation within 24 hours

Pro tip: Take a final screenshot of your account dashboard and billing history before you close your account. This protects you if Carbonmade continues to charge you after cancellation-you'll have proof of the date and time you cancelled.

How to cancel if you subscribed via apple app store

1. Open the Apple App Store app on your iPhone, iPad or Mac
2. Tap your profile icon in the top-right corner
3. Select "Subscriptions"
4. Find and tap "Carbonmade" in your active subscriptions list
5. Tap "Cancel Subscription" and confirm by tapping "Confirm Cancellation"
6. Apple will display your cancellation date and final billing date
   • You retain access to Carbonmade until the end of your paid period
   • No refund will be issued unless you cancel within 14 days of purchase

Warning: If you cancel with Apple but continue to see charges on your card, contact Carbonmade support immediately with screenshots of your Apple cancellation confirmation. Apple's system sometimes syncs slowly with third-party apps.

How to cancel if you subscribed via google play

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top-right corner and select "Manage your Google Account"
3. Go to the "Payments and subscriptions" tab
4. Select "Subscriptions"
5. Tap "Carbonmade" and select "Cancel subscription"
6. Follow the prompts to confirm cancellation
   • Google will show you the exact date your subscription ends
   • You can continue using Carbonmade until that date
7. Take a screenshot of the cancellation confirmation for your records

Google Play typically cancels subscriptions immediately, but your access may continue until your next billing date depending on Carbonmade's policy and when you cancel within the billing cycle.

What happens after you cancel carbonmade

Understanding the post-cancellation timeline helps you plan your next steps and avoid surprises.

Your access timeline

If you cancelled via Carbonmade's website, your account closes immediately and your portfolio goes offline. You lose all access to the editor, analytics and customer support tools right away.

If you cancelled via Apple or Google, you retain full access to your account and portfolio until the end of your paid billing period. This gives you a grace window-usually 7 to 30 days, depending on when in the month you cancelled-to download or back up your work before access is revoked.

Pro tip: If you cancelled through Apple or Google, use this grace period to export or screenshot every project. Save high-resolution images to your computer or cloud storage (Google Drive, Dropbox, OneDrive). Once your billing period ends, Carbonmade may delete your data permanently.

Data deletion and content recovery

Carbonmade's policy states that deleted content cannot be recovered. The platform does not maintain archival backups of closed accounts, and restoration requests are not honoured after cancellation is confirmed.

If you realised you made a mistake and want to reactivate your account within 7 days, contact Carbonmade support immediately and explain the situation. Some companies honour brief reactivation windows for consumer errors, though Carbonmade does not publicly commit to this.

Refunds and your consumer rights in india

Carbonmade's stated refund policy is strict: "payments are final and non-refundable except at Carbonmade's sole discretion." However, Indian consumer law provides you with stronger protections than this clause suggests.

Consumer protection act 2019 and your rights

Under India's Consumer Protection Act, 2019, businesses cannot contract out of statutory consumer rights. This means:

• If Carbonmade failed to deliver the service you paid for (downtime, missing features, broken functionality), you may claim a partial refund or compensation
• If the service was misrepresented to you (e.g., promised unlimited storage but imposed hidden limits), the "no refund" clause is void
• If you were charged after cancellation due to a billing error, you are entitled to a full refund of unauthorised charges plus interest
• If you cancel within 14 days of purchase, consumer law in many states recognises a cooling-off period that overrides the company's no-refund policy

How to claim a refund in india

1. Document your case: keep screenshots of billing emails, service failures, dates of downtime, and your cancellation confirmation
2. Contact Carbonmade support in writing (email) and state your refund reason clearly
   • Reference the Consumer Protection Act, 2019 if the service was defective
   • Request a full or partial refund and specify your deadline (e.g., within 14 days)
3. If Carbonmade refuses, file a complaint with the National Consumer Helpline (1800-11-4000, toll-free) or your state's District Consumer Disputes Redressal Commission
4. The online portal is at consumercomplaints.nic.in-you can file for free
5. Include your payment proof, cancellation documentation and a clear description of the grievance

Pro tip: Keep all communication with Carbonmade in writing (email only, not chat). Written records are admissible in consumer disputes and strengthen your case significantly.

Common mistakes to avoid when cancelling

We understand the cancellation process can feel stressful, especially when you're juggling multiple subscriptions and deadlines. Here are the pitfalls that trip up most creators.

Mistake 1: not backing up your portfolio before cancellation

This is the most costly error. Once your account closes, all your project files, images, videos and metadata are permanently deleted. Carbonmade does not offer an export feature in its standard workflow, so you must manually save everything.

Solution: Before clicking "Close Account," download or screenshot every project page. Use your browser's developer tools (right-click, Inspect) to extract image URLs if needed. Save files to an external hard drive or cloud service.

Mistake 2: confusing the "downgrade" option with cancellation

Some users downgrade to Carbonmade's free tier thinking they've cancelled, but they haven't. Your account remains active, and you may still face data deletion policies tied to inactivity or free-tier limitations.

Solution: If you want to cancel completely, select "Close Account" or "Delete Account," not "Downgrade." Verify the cancellation email from Carbonmade confirming account closure.

Mistake 3: cancelling through the app but not confirming through email

If you cancelled via Apple or Google, the app cancellation is complete on their end, but Carbonmade's servers may not sync immediately. You could be charged for an extra month if there's a lag.

Solution: After cancelling, log in to your Carbonmade account via the website and check your Plan settings to confirm the cancellation status. Stopee recommends taking a screenshot of the confirmation page.

Mistake 4: not tracking your refund claim timeline

Consumer disputes in India have time limits. If you don't file a complaint within the prescribed window (typically 2 years from the date of the transaction), you lose your right to claim.

Solution: File your refund request or consumer complaint within 30 days of cancellation. Keep a dated record of all correspondence.

Your pre-cancellation checklist

Use this checklist to ensure you've covered all bases before you close your Carbonmade account permanently.

• Backup: Download or screenshot all portfolio projects, high-res images and video files
• Export: Note any custom domain settings, DNS records or integrations you've set up
• Documentation: Screencap your billing history, plan details and any support tickets related to service issues
• Analytics: If you used portfolio statistics, take final screenshots for your records
• Email: Update any clients or contacts who access your Carbonmade portfolio link with your new portfolio URL (if you have one)
• Refund case: If claiming a refund, draft your complaint email with dates, amounts and reason before you cancel
• Confirmation: After cancelling, check your email within 24 hours for Carbonmade's cancellation confirmation
• Verification: Log back in after 48 hours to confirm your account is truly closed

Why consumers choose to cancel and what they switch to

Understanding why other creators leave Carbonmade can help you decide if cancellation is right for you, or if a plan downgrade might work better.

Top reasons for cancellation

• Pricing: Annual costs in INR (with GST) exceed what freelancers budget for portfolio hosting
• Feature limitations: Unlimited plans don't truly offer unlimited customisation; designers want more control over CSS and HTML
• Support responsiveness: Email support can take 5-7 days; small studios need faster resolution
• Better alternatives: Squarespace, Wix, Webflow and Adobe Portfolio offer more design freedom or better value
• Migration to own website: Some creators build WordPress sites and avoid monthly fees entirely

Popular alternatives to carbonmade

Pro tip: Before you cancel Carbonmade, compare the total cost of your next platform over 12 months, including domain and any migration fees. Stopee has helped thousands of consumers avoid unnecessary switches by comparing plans side-by-side.

Contacting carbonmade support and escalation

If you're having trouble cancelling, need to dispute a charge, or want to request a refund, knowing how to contact Carbonmade is crucial.

Support contact methods

• Email support: Contact form available on Carbonmade's website; typical response time is 5-7 business days
• In-app help: Click the Help or Support icon in your Carbonmade account dashboard
• Twitter/Social: @Carbonmade responds to public mentions, though this is slower than email for account-specific issues

Escalation path if carbonmade refuses to help

1. Email Carbonmade's support team with your cancellation and refund request in writing; keep a copy for yourself
2. If you don't receive a response within 10 days, send a follow-up email referencing the Consumer Protection Act, 2019
3. If Carbonmade refuses your refund claim, file a formal complaint at the National Consumer Helpline (1800-11-4000) or via consumercomplaints.nic.in
4. Your state's District Consumer Disputes Redressal Commission can order refunds and compensation if you've been wronged

Stopee recommends filing your consumer complaint online at no cost rather than paying for a lawyer-the process is free and designed for individual consumers.

Final summary and next steps

Cancelling Carbonmade is straightforward if you cancel via the website or your app store subscription manager, but the permanent data deletion and strict refund policy make it crucial to prepare thoroughly before you proceed.

Your action plan is:

1. Back up all your portfolio content today (don't wait)
2. Choose your cancellation method based on how you subscribed (website, Apple or Google Play)
3. Follow the step-by-step instructions above for your chosen method
4. Document your cancellation confirmation with a screenshot and email
5. If you're claiming a refund, file your request within 30 days under the Consumer Protection Act
6. Monitor your payment method for 60 days to ensure you're not charged again

Remember: you have legal rights as a consumer in India, and a blanket "no refund" clause does not override your protections under the Consumer Protection Act, 2019. If Carbonmade failed to deliver the service, charged you in error, or misrepresented features, you can claim redress.

Stopee is here to guide you through every subscription decision. Whether you're cancelling Carbonmade or navigating any other service, Stopee has helped thousands of consumers cancel subscriptions safely, recover unauthorised charges and understand their rights. Visit Stopee (stopee.com) today for free cancellation guides, refund templates and consumer law resources tailored to India.