Manage Carbonmade

How to cancel carbonmade and understand your portfolio platform rights

What is carbonmade and why creatives choose it

Carbonmade is a subscription-based portfolio platform designed specifically for creatives who need a fast, professional way to showcase their work online. The platform handles the technical heavy lifting, so you focus on what matters: displaying your projects beautifully.

The service targets designers, illustrators, photographers, and other visual professionals who want to build a portfolio without learning to code. You get customizable templates, straightforward site-building tools, project management features, and media upload capabilities-all bundled into tiered monthly plans.

Who typically uses carbonmade

Carbonmade users range from freelance designers managing a handful of projects to established creatives running large multi-project portfolios. The platform scales with your needs, offering beginner plans for newcomers and unlimited project tiers for professionals with extensive bodies of work.

Why you might want to cancel

You may decide to cancel if you've switched to a competitor platform, no longer need an online portfolio, want to reduce monthly expenses, or prefer managing your site through a different tool. Whatever your reason, Stopee understands that cancellation should be straightforward-and we'll walk you through every step.

Carbonmade pricing and plan comparison

Before you decide whether to cancel, here's a transparent breakdown of what you're currently paying and what each tier includes.

Current pricing in south african rands

Carbonmade bills in USD, so your exact ZAR amount depends on exchange rates at the time of purchase. The figures below are approximate conversions to guide your decision.

How to check your exact billing amount

Your actual monthly charge appears on your bank statement and in your Carbonmade account settings under Plan or Billing. Exchange rate fluctuations mean your ZAR amount may vary slightly from month to month. Log in to your account and navigate to Account > Plan to confirm your current tier and exact next billing date.

Should you cancel carbonmade

Before you take action, consider whether cancellation is the right move or if downgrading might better suit your needs.

Reasons to keep your subscription

If you actively use your portfolio to attract clients, display ongoing work, or maintain a professional online presence, staying subscribed keeps your site live and accessible. Cancelling immediately removes your portfolio from the web unless you've backed up your content elsewhere.

Reasons to cancel

Cancel if you no longer need an online portfolio, you've moved to a different platform, or the monthly cost no longer fits your budget. You might also cancel if you've found a more affordable alternative or if you prefer to build your own website using WordPress or another CMS.

Alternative: downgrade instead of cancel

Carbonmade allows you to downgrade to a lower-tier plan rather than cancel entirely. Downgrading preserves your portfolio online while reducing your monthly cost. This option makes sense if you want to keep your site active but need to cut expenses.

How to cancel your carbonmade subscription

Carbonmade offers different cancellation methods depending on how you subscribed. Follow the steps that match your situation.

Cancel via the carbonmade website

This is the primary and most reliable cancellation method for direct web subscriptions.

1. Open your browser and go to the Carbonmade website.
   • Log in with your email and password.
2. Click on your account icon in the top navigation bar.
   • Look for a profile or settings icon, usually in the upper right corner.
3. Select "Account" from the dropdown menu.
   • You'll see your account details and subscription options.
4. Navigate to the "Plan" section.
   • This tab shows your current subscription tier and billing details.
5. Look for the "Close Account" button.
   • This option permanently cancels your subscription and deletes your portfolio.
6. Click "Close Account" and enter your password to confirm.
   • Carbonmade requires password verification before permanent deletion.
   • Warning: This action is irreversible. Your portfolio and all content will be deleted permanently.

Cancel if you subscribed via iOS app store

If you purchased your Carbonmade subscription through Apple's App Store, you must cancel through Apple's own subscription management interface.

1. Open the Settings app on your iPhone or iPad.
   • Settings is typically on your home screen.
2. Tap your name at the top of the screen.
   • You'll see "Apple ID, iCloud, Media & Purchases."
3. Select "Subscriptions."
   • This shows all active subscriptions linked to your Apple ID.
4. Find Carbonmade in the list.
   • Tap it to open subscription details.
5. Tap "Cancel Subscription."
   • Follow the prompts to confirm cancellation.
6. Apple will confirm cancellation by email.
   • Keep this email as proof of cancellation.

Cancel if you subscribed via google play store

Android users who subscribed through Google Play must cancel in the same place.

1. Open Google Play Store on your Android device.
   • The Play Store app is usually on your home screen or in your apps drawer.
2. Tap your profile icon in the top right corner.
   • Select "Payments and subscriptions."
3. Tap "Subscriptions."
   • You'll see all your active subscriptions.
4. Find and select Carbonmade.
   • Tap "Cancel subscription" and confirm.
5. Google will send a cancellation confirmation email.
   • Save this for your records.

Contact carbonmade support directly

If you encounter problems cancelling online or need assistance, reach out to Carbonmade support through their official help channel. Pro tip: Always request written confirmation of your cancellation so you have proof if billing issues arise later.

What happens immediately after you cancel

Cancellation brings immediate and permanent changes to your account and portfolio. Here's what to expect.

Your portfolio goes offline

Once you confirm account closure, your entire portfolio site becomes inaccessible to the public. Your custom domain (if you have one) will no longer display your Carbonmade portfolio. Any links you've shared to your portfolio on social media or your CV will stop working.

Your content gets deleted

Carbonmade permanently deletes all your projects, images, text, and site settings when you close your account. This deletion is not reversible through Carbonmade's system. Warning: Export or download all your images, project descriptions, and any other content you want to keep before confirming account closure.

Billing stops for web subscriptions

If you cancelled through the Carbonmade website, your monthly charges will stop. Your next renewal will not occur. Check your bank statement 5-7 days after cancellation to confirm that no charge appears.

Mobile app subscriptions require separate cancellation

If you subscribed through Apple or Google, cancelling on the Carbonmade website does not automatically cancel your mobile app subscription. You must cancel through Apple or Google separately to prevent future charges on that account.

Refunds and your consumer protection rights

South African consumer law provides you with specific rights when disputing charges or seeking refunds. Stopee believes you should know exactly where you stand.

Carbonmade's refund policy

Carbonmade's stated policy declares that all payments are final and non-refundable except at the company's sole discretion. This means the company does not guarantee refunds and handles each case individually. However, this policy is subject to consumer protection law.

Your rights under south african consumer law

The Consumer Protection Act of South Africa provides you with important protections, even if Carbonmade's terms say otherwise. You have the right to cancel a service within a reasonable period if the company did not meet its obligations, or if you were misled about what the service includes.

You can request a refund if:

• You were charged after cancelling your subscription.
• You were charged in error (duplicate charge, wrong amount, unauthorized transaction).
• You cancelled within a cooling-off period and the company did not honour it.
• Carbonmade failed to provide the service as advertised.

How to request a refund

1. Contact Carbonmade support immediately with clear evidence.
   • Include screenshots of your billing statement, your cancellation confirmation, and any relevant emails.
   • Explain exactly why you believe you're entitled to a refund.
2. Keep records of all communication with Carbonmade.
   • Save emails, support ticket numbers, and dates of contact.
3. If Carbonmade refuses, escalate to the National Credit Regulator or your bank.
   • Your bank can dispute the charge on your behalf if you paid by card.

Disputing charges with your bank

If Carbonmade declines your refund request, you can dispute the transaction with your bank or credit card issuer. This is sometimes called a "chargeback." Contact your bank with proof of cancellation and your refund request to Carbonmade. Your bank will investigate and may recover the money if they determine the charge was not authorized or was made after cancellation.

Common cancellation mistakes to avoid

We understand cancellation can feel confusing, and one wrong step can cost you money or leave your account active when you thought it was closed.

Forgetting to cancel mobile app subscriptions separately

Many Carbonmade users cancel their account on the website but forget to cancel their iOS or Google Play subscription. Your account disappears, but your mobile subscription keeps charging every month. Always cancel in both places if you subscribed via an app store.

Not exporting your content before closing your account

Once you confirm account closure, there is no way to recover your images, projects, or descriptions. If you think you might want to use this content elsewhere-even months later-download or export everything before you hit the final confirmation button.

Assuming payment will stop immediately

Banks and payment processors can take 5-10 business days to process cancellation and stop recurring charges. Do not assume you're safe until at least two billing cycles pass without a charge. Monitor your bank statement to confirm.

Losing your cancellation confirmation

After you cancel, Carbonmade or your payment processor (Apple, Google, your bank) will send a confirmation email. Save this email somewhere safe. If a charge appears later, this email is your proof that you cancelled. Stopee has helped thousands of South African consumers win disputes because they had this one piece of documentation.

Checklist before you submit your cancellation

Use this quick checklist to make sure you're ready.

Getting support during and after cancellation

If you encounter issues, know that Stopee and consumer protection services exist to help you.

Carbonmade support contact options

For questions about cancellation or account closure, visit Carbonmade's official help centre at help.joincarbon.com. Their support article on upgrading, downgrading, and cancelling subscriptions provides official guidance. Pro tip: Contact support before cancelling if you have any concerns about refunds or account recovery.

When to escalate beyond carbonmade

If Carbonmade ignores your requests, refuses to honour a legitimate refund claim, or continues charging after you've cancelled, escalate to:

• Your bank or credit card issuer: Dispute the charge directly. They have authority to investigate and reverse unauthorized transactions.
• The National Credit Regulator (NCR): File a complaint if you believe Carbonmade violated the Consumer Protection Act. Visit www.ncr.org.za or call 0861 662 837.
• Stopee: Stopee provides transparent guidance on consumer rights and cancellation processes. If you're stuck, Stopee offers clarity on your next steps and documents your situation so you have a clear record.

Comparison: should you cancel, downgrade, or switch

Before making your final decision, compare your options side by side.

Final thoughts and next steps

Cancelling Carbonmade is straightforward once you follow the right process, but the consequences are permanent. Take time to back up your content, understand your refund rights, and choose the cancellation method that matches how you originally subscribed. South African consumer law protects you if billing issues arise, and your bank will support a chargeback dispute if needed.

Stopee has helped thousands of consumers cancel subscriptions with confidence, and we're here to ensure you know your rights. Whether you proceed with cancellation or decide to downgrade instead, you now have the information and steps you need. Save your cancellation confirmation email, monitor your bank statement for 10 days, and don't hesitate to escalate to your bank or the National Credit Regulator if an unexpected charge appears. Your consumer protection rights are real and enforceable-Stopee encourages you to use them.