Manage Livecareer

How to cancel LiveCareer in south africa and recover your money

What LiveCareer is and why you might want to cancel

LiveCareer is an online platform that helps job seekers build professional resumes and cover letters using AI-powered templates and suggestions. You access the service through a subscription model, paying a recurring fee to unlock premium features like unlimited downloads and advanced formatting tools.

If you signed up for a trial or monthly plan and have decided to cancel, you're not alone. Many South African users find the service doesn't match their needs, prefer free alternatives, or simply want to stop the automatic charges. The good news: cancellation is straightforward once you know where to look. At Stopee, we've helped thousands of consumers navigate subscription cancellations like this one, and we'll walk you through every step.

Who uses LiveCareer

Job seekers, career changers, and professionals seeking resume templates typically subscribe. The platform appeals to users who want polished, AI-assisted documents without hiring a professional resume writer.

Subscription models you might have

LiveCareer offers three main plans: a 14-day paid trial (around R55), a monthly subscription (approximately R430-R450), and an annual plan (roughly R1,280-R1,360). Your cancellation process depends on which plan you chose and which device or payment method you used.

Your consumer rights in south africa

South African law protects you when you cancel digital subscriptions, and understanding these rights strengthens your position if LiveCareer resists your cancellation or denies a refund.

The consumer protection act and your cooling-off period

The National Consumer Commission administers South Africa's Consumer Protection Act, which gives you specific cancellation rights for distance contracts (online purchases). You have a 14-calendar-day cooling-off period from the date of purchase to cancel most digital services and request a refund, provided you haven't fully consumed the service. This applies even if LiveCareer's terms don't explicitly mention it.

If you cancel within this 14-day window, you are entitled to a refund of all charges, minus any reasonable direct costs the company incurred. LiveCareer cannot impose penalties for early cancellation during the cooling-off period.

What happens after the cooling-off period

Once 14 days have passed, your refund rights become weaker but do not disappear entirely. If LiveCareer charged you after you cancelled, or if the company failed to cancel your subscription despite your clear request, you can escalate to the National Consumer Commission. You can also file a complaint with your bank or payment provider to dispute the charge.

Protecting yourself with evidence

Keep screenshots of your cancellation confirmation, the date you cancelled, and any confirmation emails. These documents are your proof if you need to escalate to the National Consumer Commission or dispute the charge with your bank. Stopee recommends saving these files in a dedicated folder on your computer or phone.

How to cancel LiveCareer via the website

Cancelling directly through LiveCareer's website is the most reliable method and gives you the best paper trail for refund claims. Follow these steps carefully.

Step-by-step cancellation process

1. Open your web browser and navigate to the LiveCareer website.
   • Log in using your email address and password.
   • If you've forgotten your password, use the "Forgot Password" link and reset it before proceeding.
2. Once logged in, look for your account settings or subscription management page.
   • This is usually found in a menu labeled "Settings," "Account," or "Manage Subscription."
   • On some versions of the site, you may find it under your profile icon in the top right corner.
3. Locate the "Cancel Subscription" or "Manage Plans" option.
   • Read any warning messages about what you'll lose access to after cancellation.
   • Proceed to the cancellation page even if the site offers retention discounts; you can always resubscribe later if needed.
4. Complete the cancellation form.
   • LiveCareer may ask you why you're cancelling. You can skip this or leave a brief reason.
   • Confirm your cancellation by clicking the final "Cancel Subscription" button.
5. Wait for a confirmation message on screen and check your email for a confirmation number.
   • This email should arrive within minutes. Save it immediately.
   • Note the date and time of your cancellation for your records.
6. If you don't receive an email within 15 minutes, contact LiveCareer support immediately using the contact details below.

What to do if the website cancellation doesn't work

Warning: If you click "Cancel Subscription" but receive an error message or the page doesn't load, do not assume you've cancelled. Try again in a different browser, clear your browser's cache, or wait 10 minutes before trying again. Screenshot any error messages you see.

How to cancel LiveCareer via the mobile app or app stores

If you subscribed through Apple's App Store or Google Play, you must cancel through those platforms, not through the LiveCareer app itself. This is a critical distinction that catches many users off guard.

Cancelling an apple app store subscription

1. Open the App Store on your iPhone, iPad, or Mac.
   • Tap your profile icon in the top right corner (or go to Settings > App Store on Mac).
2. Tap "Subscriptions" or "View Account."
   • You may need to authenticate with Face ID, Touch ID, or your Apple password.
3. Find LiveCareer in the list of active subscriptions.
   • If the subscription appears under a different name (such as "Bold Resume"), it's still your LiveCareer plan.
4. Tap on the LiveCareer subscription and select "Cancel Subscription."
   • You'll see a final summary of your plan and the date it will end.
   • Confirm the cancellation.
5. Screenshot the confirmation screen immediately for your records.
   • Apple will send a confirmation email to your Apple ID account.

Cancelling a google play subscription

1. Open the Google Play Store app on your Android device.
   • Tap the menu icon (three horizontal lines) in the top left.
2. Select "Subscriptions" from the menu.
   • You'll see a list of all active subscriptions tied to your Google account.
3. Tap on the LiveCareer subscription (or the app name if it's listed differently).
   • Review the subscription details and billing dates.
4. Tap "Cancel Subscription" and confirm your decision.
   • Google Play will show you the final day you'll have access.
5. Save a screenshot of the cancellation confirmation screen.
   • You'll receive a confirmation email from Google Play shortly afterward.

Pro tip: Stopee recommends checking your App Store or Google Play subscription list monthly, even after you think you've cancelled. Subscriptions sometimes fail to cancel on the first attempt, and manual verification ensures you're not paying for services you don't use.

Refunds and what you can realistically expect

Your eligibility for a refund depends on when you cancel relative to your purchase date and whether you're still within the statutory cooling-off period.

Refunds during the 14-day cooling-off period

If you cancel within 14 days of your initial purchase and haven't fully used the service, South African consumer law entitles you to a full refund. LiveCareer's terms may state that refunds are "at our discretion," but the Consumer Protection Act overrides this clause. You have a legal right, not a privilege.

Submit your refund request immediately after cancelling. Include your cancellation confirmation number, the date you purchased, and a brief explanation (for example: "Cancelled within 14 days of purchase as per Consumer Protection Act cooling-off rights"). Email this to LiveCareer's support team.

Refunds after the cooling-off period

After 14 days, LiveCareer is no longer legally required to refund you in most cases. However, refunds are sometimes granted on a goodwill basis, especially if you can demonstrate that you never accessed the service or if the company failed to honour your cancellation request.

If you were charged after you cancelled, this is a different matter. Contact your bank or payment provider immediately and dispute the charge. The National Consumer Commission can also intervene if LiveCareer continues charging you after a clear cancellation.

Recovering charges you didn't authorise

If you notice a charge from LiveCareer that you didn't expect-particularly after you cancelled-act quickly. Report it to your bank within 30 days (most banks require this timeline) and open a formal dispute. Provide your bank with your cancellation confirmation email and the date you cancelled. Your bank can reverse the charge while LiveCareer investigates.

LiveCareer pricing in south african rands

Exact South African pricing is not officially published on LiveCareer's site, so the figures below are estimated conversions from USD pricing using a typical exchange rate of 1 USD to approximately 18-19 ZAR. Actual prices may vary slightly depending on your payment processor and the current exchange rate.

Pro tip: If you're considering a long-term subscription, the annual plan costs significantly less per month than paying monthly. However, only choose this if you're certain you'll use the service. At Stopee, we've seen annual plans create more cancellation headaches because users forget they committed to a full year.

What happens to your account and data after cancellation

Cancelling doesn't immediately delete your account or erase your resumes. Understanding what remains accessible helps you plan your next steps.

Your access during the paid period

When you cancel, you retain full access to LiveCareer until the end of your current billing period. If you paid for a month, you can use the service for the full 30 days. After that date, your access ends and you can no longer download or edit documents using premium features.

What happens to your resumes and files

Your account data-including all resumes, cover letters, and drafts-remains stored under your account for a period after cancellation (typically 30 days to several months, depending on LiveCareer's retention policy). You can still log in and download your documents in a standard format like PDF or Word during this window.

Warning: Do not rely on LiveCareer to keep your files permanently after cancellation. Download and save copies of every resume and cover letter to your computer before your access ends. Once the retention period expires, LiveCareer may delete your account data without further notice.

Auto-renewal and preventing future charges

When you cancel, auto-renewal stops. However, verify this by logging back into your account after a few days to confirm the subscription status shows "Cancelled" or "Inactive." Some users report that cancellations didn't fully process on the first try, leading to surprise charges weeks later.

Common mistakes people make when cancelling

Cancellation frustration is real, and a few simple errors can derail the process or cost you a refund. Learn from others' experiences so you avoid these pitfalls.

Mistake 1: cancelling the app instead of the subscription

Deleting the LiveCareer app from your phone does not cancel your subscription. Your payment method is still charged on the renewal date. You must cancel the subscription through the App Store or Google Play, not simply uninstall the app. Stopee has documented hundreds of cases where users thought they cancelled by deleting the app, only to be charged months later.

Mistake 2: not saving confirmation emails

If you need to dispute a charge or request a refund, your cancellation confirmation email is your strongest evidence. Without it, you're relying on LiveCareer's records, which may be incomplete. Save the email immediately, and consider taking a screenshot as well.

Mistake 3: cancelling too close to the billing date

If your subscription renews on the 15th of each month and you cancel on the 14th, you'll likely still be charged on the 15th. Most companies process auto-renewals a day or two before the listed date. Cancel at least 3-5 days before your renewal date to be safe.

Mistake 4: ignoring small charges on your statement

LiveCareer charges sometimes appear under the company name "Bold LLC" or a different descriptor on your bank statement. If you don't recognise the name, you might miss it. Review your statements monthly and flag any unrecognised charges immediately.

Mistake 5: not escalating when the website cancellation fails

If the online cancellation tool doesn't work, don't assume you've cancelled. Contact LiveCareer support directly using the contact details below. A human representative can verify the cancellation and override technical issues.

Your step-by-step cancellation checklist

Use this checklist to ensure you've covered every step and minimised the risk of future charges or refund denials.

1. Decide which cancellation method applies to you (website, Apple App Store, or Google Play).
2. Log in to your LiveCareer account (or the relevant app store account) and locate subscription settings.
3. Complete the cancellation process and watch for a confirmation message on screen.
4. Wait for a confirmation email and save it immediately (screenshot it as backup).
5. Download and save copies of all your resumes and cover letters to your computer in PDF or Word format.
6. Log back in 3-5 days later to verify the subscription status shows "Cancelled" or "Inactive."
7. Check your bank statement on your next billing date to confirm you were not charged.
8. If you were charged despite cancelling, dispute the charge with your bank or contact LiveCareer support within 30 days.
9. If you cancel within 14 days of purchase, submit a refund request to LiveCareer with your cancellation confirmation number.
10. Keep all correspondence, confirmations, and screenshots for at least 90 days in case you need to escalate to the National Consumer Commission or your bank.

When to escalate your cancellation to authorities

If LiveCareer refuses to cancel your subscription or denies a refund you're legally entitled to, you have recourse beyond the company itself.

Contact the national consumer commission

The National Consumer Commission (NCC) is South Africa's statutory body that enforces the Consumer Protection Act. If LiveCareer violates your cooling-off rights or continues charging you after you've cancelled, you can file a formal complaint with the NCC. Visit their website (www.ncc.org.za) to lodge a complaint online or via post. Include all cancellation confirmations and evidence of unauthorised charges.

Dispute the charge with your bank

Your bank has a faster dispute resolution process than the NCC. Call your bank's fraud or disputes department, explain that you cancelled LiveCareer but were charged after cancellation, and request a chargeback. Provide your cancellation confirmation email as evidence. Banks typically resolve these disputes within 20-30 days.

Use stopee's cancellation tracking

At Stopee, we've helped thousands of South African consumers document and escalate cancellation disputes. If you're struggling to get a response from LiveCareer, Stopee can provide guidance on your next steps and help you draft formal escalation letters to the company and the NCC.

LiveCareer contact information for south africa

If you need to contact LiveCareer directly to confirm a cancellation or request a refund, use the details below. The parent company is Bold LLC, which operates LiveCareer.

Mailing address for refund requests and formal complaints

Bold LLC (LiveCareer parent company)
2711 North Haskell Avenue
Suite 207
Dallas, TX 75204
United States

Send formal written requests for refunds or cancellation verification to this address. Include your order number, the date of your cancellation request, a copy of your confirmation email, and your full name and contact details. Use registered mail or a trackable courier service so you have proof of delivery. Stopee recommends sending this letter as a backup to any online cancellation or support ticket.

Online support channels

LiveCareer's website typically includes a "Contact Us" page with email support and a help centre. Search for these options while logged into your account or on the main site. Response times vary, but you should expect a reply within 3-5 business days.

Final thoughts: take control of your subscriptions

Cancelling LiveCareer is straightforward once you know the correct process and understand your rights. Whether you subscribed for a trial that didn't meet your expectations or a paid plan you no longer need, the steps outlined above will get you there reliably.

Remember: you have legal protections under South African consumer law. The 14-day cooling-off period is not a suggestion-it's a right. Keep your evidence, act within the timeframes, and don't hesitate to escalate if the company resists.

At Stopee, we've helped thousands of consumers cancel subscriptions, recover refunds, and take control of their recurring payments. Whether you're cancelling LiveCareer today or managing other subscriptions in the future, visit stopee.com to access guides, templates, and support for every major service. Stopee is here to empower you to cancel on your terms.