Manage Livecareer

How to cancel LiveCareer and protect your wallet in singapore

What LiveCareer is and why you might want to leave

LiveCareer is an online resume and cover letter builder designed to help you land your next job. It offers professionally designed templates, AI-powered suggestions, and downloadable documents in PDF and Word formats. You access it through their website or mobile app, and it operates on a subscription model with free and paid tiers.

Many people sign up for the 14-day trial at a low cost, only to find the auto-renewal catches them off guard, or they realise the free tier covers their needs just fine. If you have decided that LiveCareer is no longer worth the monthly charge, you are in the right place. At Stopee, we help you navigate cancellations without the frustration.

Free tier vs paid plans

LiveCareer's free option gives you basic resume and cover letter building with text-only downloads. The paid tier unlocks PDF and Word formats, along with unlimited document storage and premium templates. If you only need simple text documents or have completed your job search, the paid subscription is an unnecessary expense.

Why cancellation matters

Subscription services rely on people forgetting to cancel. Your credit card keeps getting charged each month unless you actively stop the renewal. Stopee exists to make sure you know exactly how to cancel and what to expect when you do.

Understanding your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you subscribe to online services. You have the right to clear information about charges, the right to cancel without unreasonable barriers, and the right to a refund if the company breaches its obligations.

The 14-day cooling-off period

If you are within 14 days of signing up for LiveCareer's Premium trial, you have a statutory right to cancel and receive a refund. This cooling-off window is your safety net. LiveCareer advertises a 14-day Premium Access trial specifically because of this legal requirement. Document your signup date and cancellation request to protect yourself.

What happens after 14 days

Once the 14-day trial expires, refund protections become weaker. You can still cancel, but LiveCareer is under no legal obligation to refund you for future billing cycles. However, you may negotiate a prorated refund for unused time, particularly if you cancel shortly after a renewal. At Stopee, we recommend requesting this in writing, even if it is unlikely to succeed - it creates a paper trail.

How to cancel LiveCareer step by step

Your cancellation method depends on how you subscribed. Most people use the web portal or app store billing. Here is exactly what to do.

Cancel via the LiveCareer website

1. Open LiveCareer.com and log into your account using your email and password.
   • If you have forgotten your password, click "Forgot password" on the login page and follow the reset instructions.
2. Navigate to your account settings by clicking your profile icon (usually top-right corner).
   • Look for a menu option labeled "Settings," "Account," or "Subscription."
3. Find the "Subscription" or "Billing" section within Settings.
   • This is where LiveCareer displays your current plan and renewal date.
4. Locate the "Cancel subscription" or "Manage subscription" button.
   • Click it immediately - do not delay, as auto-renewal happens on your renewal date.
5. Follow the on-screen prompts to confirm cancellation.
   • LiveCareer may ask why you are leaving or offer a discount to stay. Ignore the upsell and complete the cancellation.
6. Check your email within 10 minutes for a cancellation confirmation.
   • Pro tip: Screenshot the confirmation page and save the confirmation email. You will need proof if a charge appears later.

Cancel via apple app store or google play

If you subscribed through your phone's app store, you must cancel through that same platform. LiveCareer cannot cancel app store subscriptions on your behalf.

1. For iPhone (Apple App Store): Open Settings > [Your Name] > Subscriptions > find LiveCareer > tap "Cancel Subscription."
   • You will see your renewal date; confirm cancellation to stop future charges.
2. For Android (Google Play): Open the Google Play app > Menu > Subscriptions > select LiveCareer > tap "Cancel subscription."
   • Google will confirm the cancellation and your refund eligibility (if within the cooling-off period).
3. Receive your cancellation confirmation from the app store, not from LiveCareer.
   • Warning: Some users think cancelling on the app removes the subscription globally. It does not. Always cancel through the same channel you subscribed.

Cancel via customer support (phone or chat)

If the above methods do not work or you cannot find the cancellation button, contact LiveCareer support directly. This method leaves a record of your request and is useful if you need a refund discussion.

1. Gather your information: your account email, signup date, and most recent charge confirmation.
   • Check your credit card statement or email for the exact amount and date you were last charged.
2. Visit the LiveCareer website and locate their support contact page (usually footer or "Contact Us").
   • LiveCareer typically offers email support and live chat during business hours.
3. Submit a cancellation request in writing via email or live chat.
   • Use clear language: "I want to cancel my LiveCareer subscription effective immediately and request confirmation of cancellation."
4. Wait for a response confirming the cancellation within 2 business days.
   • Pro tip: If support delays or refuses, escalate to the Consumers Association of Singapore (CASE) - more on this below.

LiveCareer pricing in singapore dollars

Understanding what you pay helps you decide if cancellation is the right move. Below is a breakdown of LiveCareer plans in SGD.

Pricing notes for singapore users

LiveCareer's prices are displayed in SGD but originally set in USD. Your actual charge may vary slightly depending on your bank's exchange rate. The 14-day trial is designed to hook you - it auto-renews at the monthly rate (S$30.66) unless you cancel before the 14 days end. Many people miss this deadline and get charged full price for a month they did not expect to pay for.

If you subscribed to the annual plan at S$91.39, cancelling early means losing that discount. However, if you are more than halfway through the year, your monthly cost for the remaining time is higher than if you had the monthly plan. In this case, cancellation may actually save you money going forward.

What happens after you cancel

Cancellation does not happen instantly, and understanding the timeline protects you from shock charges.

Your access to paid features

When you cancel, your paid features typically remain available until the end of your current billing period. If you renewed on the 15th of the month, you keep access until the 15th of next month, even after cancelling. This is fair and standard practice. Stopee customers appreciate knowing this because it means they are not losing access immediately.

Billing stops going forward

No new charges will appear after your current period expires, provided the cancellation goes through. Check your credit card statement 5-7 days after your renewal date to confirm no unexpected charge appeared. If a charge does appear, contact your bank and file a dispute - you have a strong case since you cancelled.

Your data and documents

LiveCareer retains your resumes and cover letters according to their data retention policy. You can download any documents before the end of your billing period. If you need your files later, you may still access the free tier and request your documents from support. Do not assume your data disappears when you cancel.

Will you get a refund from LiveCareer

Refunds are the most common question when cancelling subscriptions, and the answer depends on timing and your plan.

Refunds within 14 days of signup

LiveCareer's 14-day trial comes with a refund promise. If you cancel within 14 days of your initial signup, you have a strong legal position under Singapore's Consumer Protection Act. Contact support and request a full refund, citing the cooling-off period. Most companies honour this without fuss. Provide your signup date and cancellation date as proof.

Refunds after 14 days

Once the 14-day cooling-off window closes, refunds are at LiveCareer's discretion. The company does not guarantee refunds for cancellations after day 14. However, you can request a prorated refund for unused time. For example, if you cancelled 5 days into a 30-day cycle, request a refund for the remaining 25 days. Support may approve this as a goodwill gesture, particularly if you mention the Consumers Association of Singapore (CASE).

Escalation if LiveCareer refuses

If LiveCareer denies your refund request unfairly, you have recourse. File a complaint with CASE at www.case.org.sg. CASE is Singapore's official consumer advocacy body and has authority to mediate disputes with businesses. Stopee recommends keeping all cancellation confirmations, charge records, and email exchanges with support for this process.

Common mistakes when cancelling LiveCareer

Cancelling a subscription feels straightforward, but small missteps can cost you money. You are not alone if you have made these mistakes - thousands of people do each year.

Not documenting the cancellation

The biggest mistake is cancelling but not saving proof. Screenshots disappear, confirmation emails get lost, and memory fades. You must take a photo or PDF of your cancellation confirmation page. Forward the confirmation email to yourself or save it to a folder. If a charge appears later, this proof is your only defense against a billing dispute.

Confusing app cancellation with account cancellation

If you delete the LiveCareer app from your phone, your subscription does not cancel. You have simply removed the software. Your credit card will still be charged. You must actively cancel through the website, app store settings, or customer support.

Missing the 14-day refund window

The 14-day cooling-off period starts from your signup date, not from your first charge. If you signed up on January 1st, your window closes on January 15th at midnight. Cancelling on January 16th means you miss the refund protection. Check your email for signup confirmation to know your exact deadline.

Not checking your credit card after cancelling

Cancellation requests sometimes fail due to technical glitches or support errors. Always verify your credit card statement 5-7 days after your renewal date to confirm no charge appeared. If a charge does appear, contact your bank immediately and file a dispute. Banks favour consumers in cases where cancellation was requested.

After cancellation: what to check

Cancelling is only half the battle; making sure it stuck is the other half.

Check 1: email confirmation within 24 hours

You should receive a cancellation confirmation email from LiveCareer or your app store within a few hours of cancelling. If nothing arrives, check your spam folder. If still nothing, your cancellation may not have processed. Contact support immediately.

Check 2: account status within 48 hours

Log back into your LiveCareer account and navigate to Settings > Subscription. Your plan should now display as "Cancelled" or "No active subscription." If it still shows your paid plan, the cancellation failed. Try cancelling again or contact support.

Check 3: credit card statement after renewal date

This is critical. If your renewal date was January 15th and you cancelled on January 10th, watch your card on January 15th. No charge should appear. If one does, screenshot it immediately and contact your bank to dispute the transaction. Mention that you cancelled before the renewal date and include your cancellation confirmation as evidence.

Check 4: access to paid features before expiry

You should still access all premium features until your current billing cycle ends. If you lose access immediately after cancelling, that is a breach - contact support and reference this guide to request compensation.

Comparing cancellation paths: which method is fastest

Not all cancellation methods are equal. Here is how they rank for speed and safety.

Why cancel LiveCareer and when you should keep it

Before you cancel, pause and ask whether LiveCareer still serves your needs. Cancellation is free and reversible, but it is worth deciding if you are making the right choice.

Reasons to cancel LiveCareer

• You completed your job search and no longer need resume updates.
• You realised the free tier covers everything you need.
• You found a cheaper resume builder or landed a job without it.
• You were charged unexpectedly and did not remember signing up.
• You prefer building your own resume to maintain full control.
• Monthly costs (S$30.66) add up and are not worth the benefit.

Reasons to keep LiveCareer

• You are actively job hunting and use templates weekly.
• The PDF and Word downloads are critical for your applications.
• You value the AI suggestions for cover letters.
• S$30.66 per month fits your budget and you see clear ROI.
• You are mid-job search and cancelling now means paying to re-subscribe later.

Stopee's final checklist for cancelling LiveCareer

Use this checklist to ensure your cancellation is complete and bulletproof.

1. Identify your subscription method: website, Apple App Store, or Google Play.
2. Check your most recent email receipt to confirm your signup date.
3. If within 14 days of signup, note that you are eligible for a refund.
4. Visit the appropriate cancellation page (website, app store, or support contact).
5. Complete the cancellation request and immediately screenshot the confirmation page.
6. Save the confirmation email to a dedicated folder.
7. Log back into your account within 2 hours to verify the cancellation processed.
8. Mark your renewal date on your calendar and check your credit card on that date.
9. If an unexpected charge appears, contact your bank and file a dispute.
10. If support denies your refund unfairly, file a complaint with CASE.

Contact information and further help

If you run into issues that this guide does not cover, here are your escalation points.

LiveCareer support

Visit LiveCareer.com and look for "Contact Us" in the footer. LiveCareer offers email support and live chat. Response times are typically 1-2 business days for email and same-day for chat during business hours.

Consumers association of singapore (CASE)

If LiveCareer refuses to honour your cancellation or denies a refund unfairly, file a complaint with CASE. You can reach them at www.case.org.sg or call 1800-6100-529. CASE is a statutory body with legal authority to mediate disputes and has resolved thousands of subscription complaints.

Your bank or card issuer

If a charge appears after cancellation, contact your credit card issuer or bank. They can reverse the charge on your behalf and investigate the transaction. This is your nuclear option and almost always succeeds if you have cancellation proof.

Your next step: cancel with confidence

Cancelling LiveCareer should not be stressful or complicated. You have the right to cancel, the legal right to a 14-day refund, and clear escalation paths if the company refuses. Stopee has helped thousands of consumers cancel subscriptions like LiveCareer without losing money or data. Now it is your turn.

Choose your cancellation method from the steps above, gather your proof, and follow the checklist. If you experience resistance, remember that CASE exists to protect you. At Stopee, we believe cancellation should be as easy as signup - and now you know exactly how to make it happen.