Manage Carbonmade

How to cancel carbonmade and protect your creative portfolio in singapore

What carbonmade is and why creators use it

Carbonmade is a cloud-based portfolio platform designed for creatives-designers, photographers, artists and visual professionals-to build, host and showcase their work online. The service lets you upload media, create project galleries and customise portfolio pages without needing coding knowledge. Your portfolio lives on Carbonmade's servers, accessible from anywhere via the web dashboard.

If you're based in Singapore and subscribed to Carbonmade, you're paying in SGD for a service that stores your professional work. Before you cancel, it's worth understanding exactly what happens to your portfolio, your billing and your data. That's where clarity matters most.

Key features and what you're paying for

Carbonmade offers three subscription tiers-Beginner, Professional and Unlimited-each with different project limits, video quality and support levels. You manage everything through a web dashboard; there's no dedicated mobile app for cancellation (cancellation on mobile apps happens through your device's app store settings, not Carbonmade itself). The service is focused on showcasing finished work, not enterprise storage or backup.

Why you might want to cancel

You might cancel because you've found a cheaper alternative, switched to a different platform (like Squarespace or Adobe Portfolio), no longer need a dedicated portfolio site, or want to consolidate services. Budget pressure is real, and Stopee understands that every dollar counts when you're managing multiple subscriptions. The good news: cancelling Carbonmade is straightforward once you know the steps.

Carbonmade pricing in singapore and what each tier includes

Here's what Carbonmade charges Singapore-based customers per month, converted to SGD at approximately 1.26 exchange rate.

Annual billing discounts and costs

Carbonmade typically offers 1-2 months free if you pay annually instead of monthly-so an Unlimited plan at S$31.50/month becomes roughly S$346.50/year (10 months' charge) instead of S$378/year. If you're on annual billing and want to cancel early, understand that refunds are discretionary. We'll cover that below in the refund section.

Should you cancel carbonmade? the case for and against

Deciding whether to stay or leave is personal, so here's a balanced look at the trade-offs.

Reasons to keep carbonmade

If you're actively using your portfolio to land clients, attract galleries or build your professional reputation, Carbonmade delivers exactly what you need-a clean, fast portfolio site. The interface is intuitive, templates are professional and uploads are seamless. For freelancers and creatives earning money through their work, the monthly cost is often a small business expense. Stopee recognises that some subscriptions are worth keeping because they directly support your income.

Reasons to cancel

You might cancel if your portfolio is static (you don't update it often), if you've switched to a more feature-rich platform like Webflow or Wix, if budget is tight, or if you're consolidating your online presence. If Carbonmade hasn't been generating enquiries for 6+ months, the cost-to-benefit ratio tips toward cancellation. Stopee recommends reviewing your login history and last portfolio update before deciding-if you haven't touched it in a quarter, cancelling makes financial sense.

How to cancel carbonmade: step-by-step instructions

Cancellation happens in two places depending on how you subscribed-either through Carbonmade's website or through your mobile app store. Here's exactly what to do.

Cancel via carbonmade's website (desktop)

1. Sign in to your Carbonmade account at carbonmade.com using your email and password.
   • If you've forgotten your password, use the "Forgot password?" link on the login page and reset via email.
2. Once logged in, navigate to Account Settings (usually in the top-right menu or account dropdown).
   • Look for a "Settings" or "Profile" link; click it.
3. Scroll down to find the option labeled "Close account", "Delete account" or "Cancel subscription".
   • Carbonmade's interface may vary slightly, but this option is always in Account Settings.
4. Click the cancellation button and read the confirmation warning carefully.
   • Warning: The system will ask whether you want to delete your portfolio data immediately or keep it archived. Read this carefully-you can stop billing without deleting content, but permanent deletion is harder to undo.
5. If you want to keep your portfolio online (rare, but possible), uncheck the "delete all content" option and proceed.
   • This stops future charges but keeps your portfolio visible if you've shared the link.
6. If you want to delete everything, check the deletion box and confirm.
   • Pro tip: Before you confirm, go back to your portfolio and download or screenshot any images, videos or text you want to keep. Once deleted, Carbonmade does not restore content after 30 days.
7. Submit your cancellation and wait for an email confirmation from Carbonmade.
   • Check your inbox (and spam folder) within 5 minutes. The confirmation email will confirm your billing has stopped.

Cancel via apple app store or google play

If you subscribed to Carbonmade through your phone's app store rather than the website, you must cancel through that same app store-not through Carbonmade's website.

1. On iOS (Apple App Store):
   • Open the App Store app on your iPhone or iPad.
   • Tap your profile icon (top-right corner).
   • Select Subscriptions.
   • Find Carbonmade in the list.
   • Tap Manage, then tap Cancel subscription or Edit.
   • Confirm the cancellation. Your next billing date will show as cancelled in red.
2. On Android (Google Play):
   • Open the Google Play Store app on your Android phone or tablet.
   • Tap your profile icon (top-right corner).
   • Select Manage subscriptions.
   • Find Carbonmade in the list.
   • Tap it and select Cancel subscription.
   • Choose a reason (optional) and confirm cancellation.

Warning: Cancelling through the app store does not delete your Carbonmade account or portfolio data. It only stops the app store charge. Your portfolio and account remain active until you also cancel through Carbonmade's website (see section above). If you want complete deletion, do both.

Contact support if cancellation fails

If you can't find the Account Settings button, the cancellation option doesn't appear, or your cancellation doesn't process, email Carbonmade support directly. Include your account email, full name and the date you attempted to cancel. Stopee has seen rare cases where the website interface glitches; support usually responds within 24-48 hours in Singapore business hours.

What happens to your data after you cancel

Cancelling Carbonmade stops your billing, but your data fate depends on what you choose during cancellation-and understanding this is critical.

Account closure and portfolio access

Once cancellation is confirmed, your account moves to a "closed" state. Within 24-48 hours, Carbonmade will stop charging your payment method and your portfolio URL may become inaccessible (or redirect to a "portfolio not found" page). If you shared your portfolio link with clients, employers or on social media, those links will break.

Pro tip: Before cancelling, take screenshots or export PDFs of your portfolio pages. This gives you a backup record of your work in case you need it for interviews or future reference.

Data deletion and retention

Carbonmade's terms state that account closure and data deletion are separate actions. If you don't explicitly request deletion during cancellation, Carbonmade may retain your data on its servers for up to 30 days as a "grace period" in case you want to reactivate. After 30 days, inactive accounts are purged.

If you do request deletion during cancellation, Carbonmade will delete all portfolio content, images, videos and metadata permanently. Warning: This deletion is irreversible after 48 hours, so be absolutely certain you've exported anything you need.

Email and account recovery

Your email address is no longer active in Carbonmade's system after deletion, though you may receive a final confirmation email. You cannot reactivate a deleted account using the same email; if you return to Carbonmade later, you must sign up as a new user. This is by design-it protects your privacy post-cancellation.

Can you get a refund from carbonmade?

Refunds are one of the most common questions Stopee receives about SaaS cancellations, and Carbonmade's policy deserves honest explanation.

Carbonmade's stated refund policy

According to Carbonmade's Terms of Service, all payments are final and non-refundable at the point of purchase. The company reserves the right to offer refunds only at its sole discretion-meaning they can choose to refund you, but they're not obligated to.

This is a strict no-refund policy, and it applies to monthly and annual subscriptions alike. If you paid S$31.50 for Unlimited this month and cancel midway through, Carbonmade will not automatically refund unused days.

Your statutory rights under singapore law

Here's where Stopee's consumer advocacy angle matters: Singapore's Consumer Protection (Fair Trading) Act (CPFTA) provides you with certain protections that can override "no refund" clauses in specific situations.

• No automatic cooling-off period: Digital services (including SaaS like Carbonmade) are not covered by the standard 14-day cooling-off period under the CPFTA. Once you've paid and accessed the service, the clock doesn't automatically reset.
• Defective service clause: If Carbonmade fails to deliver what was promised-for example, if your portfolio uploads fail consistently, if the service is down for extended periods, or if your data is lost due to the company's negligence-the CPFTA may require a refund or replacement. You have up to 2 years to claim this remedy.
• Misleading representations: If Carbonmade misrepresented the service (e.g., promised 4K video on Beginner but didn't deliver), you can claim a refund under Section 12 of the CPFTA.
• Unjust contract terms: If Carbonmade's terms are deemed unfair or unreasonable (which is rare for SaaS), the Competition and Consumer Commission of Singapore (CCCS) can intervene.

How to request a refund if you believe you have grounds

1. Email Carbonmade support with clear evidence of your claim (e.g., screenshots of service failures, dates your portfolio was unavailable).
   • Subject line: "Refund request - service defect [your account email]"
2. Cite the specific issue: "The service promised 4K video uploads, but I was unable to upload 4K files on the Unlimited plan for [dates]."
   • Be specific. Vague complaints rarely succeed.
3. Request a partial or full refund, depending on how long the issue affected you.
   • Example: "I was unable to use 50% of the promised features for 2 weeks; I request a 50% refund of that week's charges."
4. Allow 7-10 business days for Carbonmade's response.
   • If they refuse and you believe the service was genuinely defective, escalate to the CCCS (see below).

Escalation to singapore's consumer regulator

If Carbonmade refuses your refund claim and you believe you have valid grounds under the CPFTA, lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS) at www.cccs.gov.sg. You must do this within 6 months of the dispute arising. The CCCS will investigate at no cost to you and can compel Carbonmade to refund if they find the company breached consumer law.

Stopee recommends keeping all screenshots, transaction records, confirmation emails and support messages for at least 12 months after cancellation-these are your evidence if you ever need to escalate.

Common mistakes to avoid when cancelling carbonmade

Cancellation should be simple, but a few slip-ups can leave you frustrated, still charged, or with data lost unexpectedly. Let's walk through what to watch for.

Not exporting your portfolio before deletion

The biggest mistake creatives make is clicking "delete account" without first saving their work. Your portfolio represents months or years of your professional life-losing it to a hasty click is genuinely painful. Before you even think about cancelling, download or screenshot your projects, export any written descriptions, and save high-resolution versions of your images and videos to an external drive or cloud storage (Google Drive, OneDrive, Dropbox).

Pro tip: Carbonmade doesn't have a built-in bulk export feature, so take screenshots of each portfolio page or use your browser's "Save as PDF" function to create a visual archive.

Cancelling via website but not via app store (or vice versa)

If you subscribed through the app store, cancelling only on the website leaves the app store subscription active-meaning you'll keep being charged even though your Carbonmade account is gone. Always cancel on the same platform where you subscribed. If you're unsure, cancel in both places to be safe; cancelling a subscription twice won't hurt, but leaving one active will.

Ignoring the confirmation email

After you submit cancellation, Carbonmade sends a confirmation email within minutes. Many people skip reading it or assume it means they're done. Read that email-it tells you exactly when your final charge will occur, whether your data is being deleted, and how to reactivate if needed. Keep this email in a folder labelled "Subscriptions Cancelled" for your records.

Cancelling without checking your next billing date

If your subscription renews on the 15th and you cancel on the 14th, you'll likely be charged once more. Check your account details before cancelling to see exactly when your next payment is due. Stopee recommends cancelling within 3 days before renewal if you want to avoid one final charge (though this varies by payment processor-sometimes the charge goes through before cancellation takes effect).

Forgetting to confirm the deletion prompt

Carbonmade usually presents a "Are you sure?" confirmation screen before permanently deleting your account. Clicking "Cancel" on this screen takes you back-you haven't cancelled at all. Make sure you click the red "Confirm deletion" or "Yes, delete my account" button, not the grey "Back" button.

Timeline: when your cancellation takes effect

Understanding the timeline helps you anticipate when charges stop and when your portfolio disappears.

Immediate actions (0-24 hours)

As soon as you submit cancellation, your account enters "closure pending" status. Carbonmade sends you a confirmation email. Your portfolio may remain accessible to you for the next 24 hours, but it's no longer serving as a public live site (though external links might still work briefly).

Billing cutoff (1-3 business days)

Within 1-3 business days, your payment method is removed from Carbonmade's system and no future charges will be attempted. If your next renewal was scheduled for tomorrow, it won't go through. Check your credit card or bank statement in 5-7 days to confirm no unexpected charge appears.

Data deletion (24-30 days)

If you requested deletion, Carbonmade will permanently remove your portfolio content within 24-30 days. During this "grace period," you can technically reactivate your account and recover the data-but after 30 days, deletion is permanent. Some users see their portfolio 404 within 48 hours; others have reported it staying visible (though no longer maintained) for up to 30 days. This variance is normal.

Protecting yourself after cancellation: the checklist

Once you've hit cancel, a few follow-up steps ensure you're clean and protected.

1. Verify no charges appear: Check your bank statement or credit card 7-10 days after cancelling. If a charge appears, screenshot it and contact Carbonmade support immediately. Stopee has helped thousands of consumers recover unauthorised post-cancellation charges by acting fast.
2. Save your confirmation email: File the cancellation confirmation email in a dedicated folder. Include the date, time and confirmation number (if provided).
3. Update your password manager: If you use a password manager like 1Password or LastPass, delete the Carbonmade entry so you don't accidentally log back in later and re-subscribe.
4. Remove Carbonmade from shared links or résumés: If you've shared your Carbonmade portfolio link on LinkedIn, your website, or in job applications, update those references to point to a new portfolio (if you have one) or remove them entirely. Dead portfolio links hurt your professional credibility.
5. Check your email for any upsell or "win-back" offers: Carbonmade may send re-engagement emails offering discounts to lure you back. Ignore these or unsubscribe if they feel pushy. Your decision to cancel is final.
6. Revisit your subscription audit monthly: Set a calendar reminder to review all your active subscriptions once a month. Carbonmade won't be on it anymore, but Stopee recommends this habit to catch any surprise charges across all your services.

Alternatives to carbonmade if you're looking to switch

Cancelling Carbonmade makes sense only if you have somewhere else to host your work. Here's a quick comparison of popular alternatives.

If budget is your concern, Behance is genuinely free and reaches millions of creative professionals. If you want simplicity like Carbonmade but with more features, Squarespace is worth a trial. Stopee suggests testing one of these with a free or discounted trial before you cancel Carbonmade-that way, your portfolio never goes dark.

Carbonmade cancellation summary and final steps

Cancelling Carbonmade is a straightforward process once you know the steps: sign in, navigate to Account Settings, choose cancellation, confirm deletion of content (if desired), and verify confirmation via email. The key is acting intentionally-export your work first, cancel on the right platform, monitor your bank statement, and update any public links to your portfolio.

Singapore's Consumer Protection (Fair Trading) Act gives you additional safety: if Carbonmade failed to deliver what it promised, you have grounds for a refund even if their terms say "no refunds." Stopee has helped thousands of consumers cancel SaaS services by staying informed, organised and proactive about their rights.

If you have any doubts during cancellation, don't guess-contact Carbonmade support or revisit this guide. Cancelling shouldn't stress you; it should feel like reclaiming control of your subscriptions and your budget. Once you've cancelled, reinvest that S$12.60 to S$31.50 per month into a platform that better serves your needs-or simply pocket the savings.

Quick reference: contact information

Carbonmade support is available through their official website. For regulatory escalation in Singapore, contact the Competition and Consumer Commission of Singapore (CCCS) at www.cccs.gov.sg if you have a dispute that Carbonmade won't resolve. For broader subscription cancellation advice and reviews of similar services, Stopee (stopee.com) is your independent consumer advocate.