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Cancel Deepswap: Step-by-Step Guide
How to cancel deepswap and reclaim your credits in india
What is deepswap and why users cancel
Deepswap is an AI-powered platform that generates realistic face-swap videos and edited images using advanced deep learning technology. The service operates across web and mobile channels, offering both one-time credit purchases and recurring subscription plans to access premium features and higher-quality outputs. If you've signed up for weekly or annual pro features and no longer need the service, understanding your cancellation options is essential to stop unwanted charges.
How deepswap charges you
Deepswap offers multiple ways to spend money on the platform. You can purchase one-time credit packs like the Starter Pack (₹499) or Extra Pack Pro (₹299) for immediate use, or subscribe to recurring plans such as Weekly Pro Features (₹699 per week) or Yearly Pro Features (₹6,900 annually). Charges vary based on whether you purchase through the Deepswap website, Google Play, or Apple App Store, and each channel has different cancellation pathways. At Stopee, we've seen countless users surprised by automatic renewals they forgot to cancel, which is why we've created this comprehensive guide to help you take control.
Common reasons to cancel
You might cancel Deepswap because you've finished your creative project, the AI output doesn't meet your expectations, the subscription costs add up faster than you anticipated, or you've found an alternative tool that works better for you. Whatever your reason, Stopee is here to walk you through every step so you stop charges immediately and explore your refund options.
Your consumer rights under indian law
As a consumer in India, you're protected by the Consumer Protection Act, 2019, which gives you specific rights when purchasing digital services and subscriptions.
Right to cancel and refund
Under Section 18 of the Consumer Protection Act, you have the right to return or cancel a service within 14 days of purchase if the service is defective or doesn't match the description provided. This applies to Deepswap subscriptions if the platform fails to deliver the promised face-swap quality, crashes frequently, or misrepresents its features. You can file a complaint with the District Consumer Disputes Redressal Commission if Deepswap refuses a valid refund claim. Stopee recommends documenting your purchase date, the promised features, and any technical issues as evidence before escalating.
Unfair contract terms
The Consumer Protection Act also protects you from unfair contract terms. If Deepswap's Terms of Service contain clauses that make refunds unreasonably difficult, charge excessive cancellation fees, or hide auto-renewal terms in small text, these terms may be challenged as "unfair" under Indian consumer law. Many users discover subscriptions renewed without clear consent, which violates fair practice standards. Keep all email confirmations and screenshots of the subscription terms you agreed to, as these strengthen your legal position if you need to escalate a dispute.
How to cancel deepswap on web
Cancelling your Deepswap subscription on the website requires you to access your account settings and disable auto-renewal before your next billing date.
- Open your web browser and visit the Deepswap website (deepswap.ai).
- Sign in with your email and password.
- Navigate to your account settings or profile section.
- Look for a tab or menu item labelled "Account", "Subscriptions", "Billing", or "Account info".
- Locate your active subscription plan.
- You should see the plan name (e.g., "Weekly Pro Features" or "Yearly Pro Features"), the renewal date, and the amount charged.
- Click the toggle or button to disable auto-renewal.
- Warning: If you see no toggle or cancellation option, your subscription may be managed through a third-party payment provider (Apple, Google, or a credit card processor). In this case, skip to the mobile app section below or contact support with your transaction ID.
- Confirm your cancellation.
- The platform should display a confirmation message. Take a screenshot of this message.
- Check your email for a cancellation confirmation from Deepswap.
- Pro tip: Save this email and any confirmation screenshots to a folder titled "Deepswap Cancellation" for future reference. If Deepswap tries to charge you again, you'll have proof of cancellation.
What to do if the website cancellation fails
If the web cancellation button is missing or the cancellation doesn't go through, the subscription is likely managed by a payment partner such as Google Play or Apple App Store rather than Deepswap directly. Contact Deepswap support with your account email and the last transaction ID from your bank statement. Stopee advises sending your cancellation request in writing (via email) so you have a timestamped record. Include the phrase "I request cancellation of auto-renewal for my Deepswap subscription effective immediately" to make your intent unambiguous.
How to cancel deepswap on google play
If you subscribed to Deepswap through the Google Play Store (Android), you must cancel the subscription within Google Play itself, not through the Deepswap app.
- Open the Google Play app on your Android device or visit play.google.com on a web browser.
- If using the app, tap your profile icon in the top right corner.
- Navigate to "Manage my subscriptions" or "Subscriptions".
- On web, go to "Account" then "Subscriptions".
- Find Deepswap in your active subscriptions list.
- You'll see the plan name, next billing date, and current price.
- Tap on the Deepswap subscription to open its details.
- Review the plan information and the auto-renewal date.
- Tap "Cancel subscription".
- Google Play may ask why you're cancelling. Select your reason (optional) and proceed.
- Confirm the cancellation.
- Google Play will show you the final day you have access to Deepswap pro features. Take a screenshot of this date.
- Check your Google Play email account for a cancellation confirmation.
- Pro tip: Google Play cancellations are instant. You retain access until the end of the current billing period, but no new charge will occur after that date.
Google play refund rules for india
Google Play allows refund requests for subscriptions made within the last 48 hours of purchase. If you cancelled within 48 hours of being charged, you can request a refund directly through Google Play by tapping "Refund" on the Deepswap subscription page. Refunds typically process within 5-7 business days. Stopee notes that if you used Deepswap credits after purchase, your refund eligibility may be reduced or denied, as Google and Deepswap treat used credits as a non-refundable benefit.
How to cancel deepswap on apple app store
If you subscribed to Deepswap via Apple App Store (iOS), cancellation happens in your Apple ID settings, not within the Deepswap app.
- Open the App Store app on your iPhone or iPad.
- Alternatively, go to Settings > [Your Name] > Subscriptions on your device.
- Tap your profile icon in the top right corner of the App Store.
- If using Settings, skip to step 3.
- Select "Subscriptions".
- You'll see a list of all active and expired subscriptions.
- Find and tap on Deepswap.
- Review the plan details and the next billing date.
- Tap "Cancel Subscription" or "Edit".
- A menu will appear with the option to cancel. Confirm your choice.
- Apple will ask for confirmation and may offer a discounted renewal rate to convince you to stay.
- Ignore this and tap "Confirm Cancellation" to finalize the action.
- Take a screenshot of the confirmation screen showing the subscription has been cancelled.
- Pro tip: Apple cancellations are effective immediately. You keep access to pro features until the end of your current billing period, but no renewal charge will occur.
Apple app store refund requests in india
Apple allows refund requests for up to 90 days after purchase if you initiate the request through the Apple App Store. Open the App Store, go to your Purchase History, find the Deepswap charge, and select "Report a Problem". Choose "I would like a refund for this purchase" and explain why (e.g., "Service doesn't match the advertised quality" or "Charged without consent"). Apple reviews refund requests within 48 hours and typically responds via email. As always, Stopee recommends attaching screenshots of the promised features versus what you actually received to strengthen your case.
What happens after you cancel
Cancelling a Deepswap subscription feels like a relief, but there are a few important things you should know about what changes next.
Access during the final billing period
After cancellation, your pro features remain active until the end of your current billing cycle. If you paid for a weekly plan on Monday and cancelled on Wednesday, you keep pro access until the following Monday. You won't be charged again after the final day. Deepswap will not refund the remaining portion of your plan, so cancelling mid-cycle means you lose access to unused time. Plan your cancellation strategically: if renewal is due in 3 days, wait to cancel on day 1 of the new cycle to minimise wasted credit.
Credit pack storage
If you purchased one-time credit packs (not a subscription), cancelling your subscription does not affect those credits. Your existing credits remain in your account for as long as you maintain the Deepswap account. You can continue creating face-swap videos using stored credits even after cancelling your pro plan. However, cancelling your entire Deepswap account (a separate action from cancelling a subscription) may result in loss of credits. Stopee advises keeping your account active if you might return to the platform in the future.
Account deletion is optional
Cancelling a subscription is not the same as deleting your account. Your profile, created content, and account history remain on Deepswap's servers even after subscription cancellation. If you want to completely remove your data, you must request account deletion separately, typically through account settings or by contacting support. Before deleting your account, download any videos or images you created, as deletion is usually permanent.
Deepswap pricing plans in india
Understanding what you're paying for helps you decide whether to cancel now or wait until the next billing cycle.
| Plan | Price (INR) | Duration | Best for |
|---|---|---|---|
| Starter Pack | ₹499 | One-time purchase | Users wanting a small credit boost without commitment |
| Extra Pack Pro | ₹299 | One-time purchase | Supplementing existing credits mid-project |
| Weekly Pro Features | ₹699 | 7 days, auto-renews | Short-term testing or one-off projects |
| Yearly Pro Features | ₹6,900 | 365 days, auto-renews | Regular creators who use Deepswap weekly |
| Monthly Pro Features | ₹1,499 (approx.) | 30 days, auto-renews | Moderate users seeking flexibility between weekly and yearly |
Weekly and monthly plans renew automatically unless you cancel before the renewal date. If you're uncertain whether you'll use Deepswap long-term, the weekly plan is the lowest-risk option, though it costs ₹3,248 annually if renewed every week-significantly more than the ₹6,900 yearly plan.
Refund eligibility and timelines
Getting your money back after cancelling depends on when you cancelled, which channel you used, and whether you've used credits since purchase.
Web and app (Deepswap's policy)
Deepswap's Terms of Service allow refunds only if you request them within 14 days of purchase and have not used any credits from your subscription since the transaction. This is a strict condition: even if you created one face-swap video, your refund eligibility may be denied. To qualify, you must cancel immediately after purchase, before using any features. If more than 14 days have passed since you paid, Deepswap will not issue a refund regardless of how much of the subscription period remains. Document the exact purchase date and timestamp from your bank or payment method for evidence.
Google play refunds
Google Play operates a stricter 48-hour refund window for subscriptions. You have two days from the date of charging to request a refund through Google Play itself. After 48 hours, Google Play treats the subscription as non-refundable. If Deepswap charged you on Monday, you must request the refund by Wednesday to qualify. This short window surprises many users, which is why Stopee recommends checking your bank statement immediately after subscribing and initiating a refund request within 24 hours if you change your mind.
Apple app store refunds
Apple allows up to 90 days to request a refund for subscriptions, provided you contact Apple within that window. This is the most generous refund period among all payment channels. Navigate to your Purchase History in the App Store, find the Deepswap charge, and report a problem. Explain why you want a refund (e.g., "Service quality not as advertised" or "Cancelled within the trial period"). Apple reviews the request and typically approves reasonable cases within 48 hours. If Apple denies your refund, you can escalate to the District Consumer Disputes Redressal Commission under the Consumer Protection Act.
One-time credit purchases (non-refundable)
Credit packs like the Starter Pack (₹499) and Extra Pack Pro (₹299) are typically non-refundable once purchased, even if unused. Deepswap treats these as pre-paid virtual goods rather than subscriptions. Your only recourse is to file a consumer complaint if Deepswap misrepresented the credit value or failed to deliver them to your account. Stopee advises treating credit purchases with caution and only buying what you need for an immediate project.
Common cancellation mistakes to avoid
We understand how frustrating it is when you cancel Deepswap but charges keep appearing on your bank statement. Here are the traps we see users fall into.
Confusing subscription cancellation with account deletion
Many users believe that deleting the Deepswap app or logging out cancels their subscription. It doesn't. Even if you uninstall the app, your subscription remains active on the payment channel (Google Play, Apple, or Deepswap's web server) and will renew automatically. You must explicitly cancel the subscription through the payment method, not just the app. Stopee has helped thousands of consumers recover money lost to this simple but costly misunderstanding.
Cancelling the app-store subscription but not deepswap's web subscription
If you have both a web account and an app account, they may be linked to separate subscriptions. Cancelling one doesn't cancel the other. Check your active subscriptions across all platforms: the Deepswap website, Google Play (if you use Android), and Apple App Store (if you use iOS). If you're charged from more than one channel, you must cancel each subscription independently.
Overlooking auto-renewal toggles that don't save
Some users toggle off auto-renewal on the Deepswap website but don't see a confirmation message. They assume the cancellation worked and stop monitoring. Three weeks later, a surprise charge appears. Always wait for an explicit confirmation message or email after toggling auto-renewal off. If the toggle doesn't seem to save or resets to "on", contact Deepswap support immediately and include your account email and attempted cancellation time.
Missing the final charge before access expires
After you cancel, Deepswap charges you one final time at the end of your billing cycle. If you cancel a weekly plan on a Monday, you'll see a charge on the next Monday (the final renewal), and then access stops. Some users expect no further charges immediately after cancellation, so they're shocked by the final charge. This is normal behaviour. You authorized the charge when you purchased the subscription, so the final renewal is valid. Plan accordingly and check your bank statement on your renewal date to confirm it's the last charge.
After cancellation: a checklist for your records
Keep this checklist to ensure your cancellation is complete and protected from disputed charges.
| Task | Status | Notes |
|---|---|---|
| Collect cancellation confirmation email from payment channel | Required | Save the email to a backup folder; this is your primary proof of cancellation |
| Screenshot the cancelled subscription status from Google Play, Apple, or Deepswap | Required | Include the date and the message "Subscription cancelled" or similar |
| Note the final access date and expected last charge date | Required | Monitor your bank statement on this date to confirm the final charge posts |
| Monitor your bank statement for 30 days post-cancellation | Recommended | If an unexpected charge appears, dispute it immediately using Stopee's escalation guidance |
| Collect download receipts of any created content before account deletion | Recommended | Content may be lost if you delete your account |
| Contact Deepswap support if charges continue after the final date | If needed | Reference your cancellation confirmation and disputed charge dates |
Escalation: what to do if deepswap won't stop charging
Despite your best efforts, you may encounter a subscription that refuses to cancel. Deepswap may claim your account is not eligible for cancellation, continue charging after you've cancelled, or deny refund requests unfairly.
Step 1: contact deepswap support with proof
Send an email to Deepswap's official support address (found on their website or help centre) with the subject "Request to cancel subscription and investigate unauthorized charges". Include your account email, the subscription plan name, the date you cancelled (with screenshot proof), and copies of all charges that occurred after cancellation. Be specific and factual. Deepswap support typically responds within 3-5 business days. Save their response in your records.
Step 2: dispute the charge with your bank or payment provider
If Deepswap doesn't respond or refuses to acknowledge your cancellation, contact your bank or the payment provider (Google, Apple, or a credit card company). File a dispute or chargeback claim stating that you cancelled the subscription and should not have been charged. Provide copies of your cancellation confirmation and the unauthorized charges. Most banks resolve disputes within 10-15 days. This action signals to Deepswap that you're serious about recovering your money and often prompts a faster response.
Step 3: lodge a complaint with the consumer redressal commission
If Deepswap refuses your refund request and your bank doesn't rule in your favour, file a complaint with the District Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019. You can file online through the NCRP (National Consumer Rights Protection) portal. Include your cancellation proof, correspondence with Deepswap, and the bank dispute details. The Commission will order Deepswap to refund your money plus compensation for the hassle. Stopee recommends this step if the amount in dispute is above ₹1 lakh or if Deepswap's practice is clearly unfair.
Should you stay or cancel? a quick comparison
Use this table to decide whether cancelling now is the right move.
| Scenario | Recommendation | Action |
|---|---|---|
| You cancelled by mistake and didn't use pro features yet | Request restoration immediately | Contact Deepswap support within 48 hours and ask to restore your subscription; many platforms allow one reinstatement |
| You've used credits but haven't hit 14 days post-purchase | Request a partial refund | Contact the payment channel or Deepswap explaining the issue; emphasize that the service didn't meet expectations |
| Renewal is due in less than 24 hours | Cancel immediately | Cancelling now avoids another full billing cycle; you retain access until the renewal date anyway |
| Renewal is due in more than 7 days | Cancel if certain, otherwise wait | You have time to reconsider; cancelling earlier means losing access days before the next charge |
| You're on the yearly plan and unhappy | Escalate for refund | Within 14 days of purchase, request a refund citing defective service; escalate to consumer commission if refused |
Deepswap contact and complaint information
If you need to reach Deepswap directly or file a formal complaint, use this information.
Support contact
Visit Deepswap's official website (deepswap.ai) and look for a "Help Centre", "Support", or "Contact Us" link. You can also submit a cancellation request via email to their support team. Include your full name, registered email address, and account ID (found in your profile). Request written confirmation of your cancellation within 48 hours.
Company information
Deepswap is operated by DeepSwaper AI, which is registered under HAOAPP HONG KONG LIMITED (Hong Kong company). The UK address originally associated with Deepswap (DEEPSWAP INNOVATION TECHNOLOGY CO., LTD) has been dissolved. For dispute escalation in India, the absence of a local office means you should file consumer complaints through the National Consumer Rights Protection (NCRP) portal, which India's Consumer Disputes Redressal Commission recognizes for disputes with foreign service providers.
File a consumer complaint if needed
You can lodge a free complaint with the District Consumer Disputes Redressal Commission online through the NCRP portal (www.ncpl.gov.in). Select "Telecom and Internet Services" or "Digital Services", provide Deepswap's details (company name and website), describe the unfair cancellation or refund practice, and attach proof. Complaints under ₹1 lakh go to the District Commission; larger amounts go to higher tiers. Stopee recommends documenting every interaction with Deepswap before escalating, as evidence strengthens your case significantly.
Summary: your path forward
Cancelling Deepswap is straightforward when you know which payment channel you used and follow the right steps for your device. Whether you subscribed on the web, Google Play, or Apple App Store, Stopee has provided clear instructions to disable auto-renewal and protect your wallet. Remember that subscription cancellation is not the same as account deletion, and pro features remain active until the end of your current billing period-plan accordingly if you need access to your content.
If Deepswap refuses to honor your cancellation or rejects a fair refund request, the Consumer Protection Act, 2019 gives you legal recourse. Document every interaction, file a dispute with your bank if needed, and escalate to the District Consumer Disputes Redressal Commission as a last resort. Your consumer rights in India are strong, and companies like Deepswap cannot hide behind complexity or unclear terms.
Stopee has helped thousands of consumers cancel subscriptions, recover unauthorized charges, and take control of their spending. Whether you're cancelling Deepswap because the service didn't meet your expectations or you've simply moved on to a competitor, we're here to ensure the process is simple, transparent, and in your favour. Visit Stopee at stopee.com for more guides on cancelling subscriptions, understanding your rights, and reclaiming your money from services that don't deliver.