Manage Deepswap

How to cancel deepswap and claim your refund in singapore

What is deepswap and who should cancel

Deepswap is a subscription and credit-based AI service that lets you create face-swap videos and edited images using machine learning technology. You access the platform via web, iOS, or Android apps, and you pay either through one-time credit bundles or recurring subscription plans depending on how you signed up.

If you've decided the service no longer fits your needs, or you've noticed recurring charges you don't recognise, cancelling now stops future billing immediately. At Stopee, we help Singaporean consumers take control of their subscriptions, and Deepswap cancellations are straightforward once you know which platform you used to sign up.

Why you might want to cancel

You might cancel Deepswap because you've finished a project, the subscription cost no longer justifies your use, or you've discovered competing tools that suit you better. Some users also cancel after realising they prefer one-off credit purchases rather than ongoing subscriptions.

Key facts before you start

Cancelling stops future auto-renewal but does not automatically delete your account or erase your remaining credits. You'll usually keep access to your existing credits until you use them or your subscription period ends. Refund eligibility is strict: web purchases qualify only if you've used no credits and request a refund within 14 days; app store purchases follow each store's own refund window.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy goods or services, including subscriptions like Deepswap.

What the law guarantees you

Under the Consumer Protection (Fair Trading) Act, the trader (Deepswap) must not engage in unfair practices such as hiding cancellation options, making it deliberately hard to cancel, or charging without your explicit consent. If Deepswap refuses to cancel your account despite your clear request, or if you notice unauthorised charges, you have grounds to escalate to the Consumers Association of Singapore (CASE).

When to escalate your complaint

If Deepswap doesn't cancel your account within 5 business days of your request, or if refund claims are rejected without valid reason, contact CASE at 6100 0315 or visit their website. Keep screenshots of your cancellation request and any rejection emails; these are your evidence.

How to cancel deepswap by platform

Your cancellation method depends on where you signed up: the iOS App Store, Google Play, or Deepswap's web platform. Each path is different, so follow the steps for your platform carefully.

Cancel via iOS app store

If you purchased a Deepswap subscription through your iPhone or iPad, Apple handles your recurring billing.

1. Open the App Store app on your iOS device.
   • Look for the profile icon in the bottom right corner and tap it.
2. Tap Subscriptions near the top of the screen.
   • You'll see all active subscriptions tied to your Apple ID.
3. Find Deepswap (or Deepswap AI) in the list and tap it.
   • If you see multiple entries, check the renewal date to confirm you're cancelling the right one.
4. Tap Cancel Subscription (or similar wording like "Turn Off Auto-Renewal").
   • The app will ask why you're cancelling; you can skip this or provide feedback.
5. Confirm your cancellation by tapping the confirmation button.
   • You'll receive an email confirmation from Apple within minutes.

Pro tip: Take a screenshot of your cancellation confirmation; Apple's email can sometimes take 24 hours to arrive, and the screenshot proves you acted on time.

Cancel via google play (Android)

Android users who signed up through Google Play manage their subscriptions differently from iOS.

1. Open the Google Play Store app on your Android device.
   • Make sure you're signed in with the Google account that owns the Deepswap subscription.
2. Tap your profile icon in the top right corner.
   • You'll see a circular avatar with your initials or photo.
3. Select Manage your Google Account.
   • A new screen will open with several tabs across the top.
4. Tap the Payments and subscriptions tab (or Subscriptions if you're on an older version).
   • You'll see a list of all active and inactive subscriptions.
5. Find Deepswap and tap it.
   • Double-check the app name and next billing date.
6. Tap Cancel subscription.
   • Google will show you the final billing date and confirm the cancellation.
7. Complete the cancellation by confirming your choice on the next screen.
   • You'll get a confirmation email from Google Play within 1 hour.

Warning: If you have an outstanding balance (e.g., from a recent charge that hasn't cleared), cancelling won't prevent that charge. You must wait for the payment to process, then request a refund separately if you're eligible.

Cancel via the deepswap website

If you signed up and paid directly through Deepswap's website, you manage your subscription in your online account.

1. Visit the Deepswap website and log in with your email and password.
   • If you've forgotten your password, use the "Forgot Password" link on the login page.
2. Navigate to your Account or Account Settings.
   • This is usually in the top navigation menu or under a dropdown with your name or email.
3. Look for Billing, Subscription, or Payment Methods.
   • Some platforms label this section differently; if you can't find it, check the Help Center or email support.
4. Find the toggle or button that says Auto-Renewal, Disable Auto-Renewal, or Manage Subscription.
   • If no auto-renewal option appears, your payment method may not support recurring billing, and you're not on an active subscription.
5. Click to turn off auto-renewal or cancel subscription.
   • Deepswap will ask for confirmation; proceed.
6. Save your changes and check for a confirmation message or email.
   • If you see no confirmation within 24 hours, email Deepswap support with a screenshot of the cancellation screen.

Pro tip: Before cancelling, note your subscription start date and next billing date from your account. This information helps you calculate refund eligibility and supports your claim if billing issues arise later.

What happens after you cancel

Cancelling your subscription is only the first step; understanding what you lose and what you keep matters just as much.

Access and remaining credits

When you cancel, you stop future auto-renewal charges immediately. However, you typically retain access to your account and any unused credits you've purchased until the current billing period ends or your credits expire. The exact timeline depends on Deepswap's Terms of Service and which platform you used.

Check your account settings after cancellation to see the access end date. If it's unclear, email Deepswap support for clarification.

Data and account retention

Cancelling does not automatically delete your personal data or any face-swap videos you've created. Your account, email, and generated content remain on Deepswap's servers according to their data retention policy. If you want to erase your data entirely, you'll need to request account deletion separately-this is a different action from cancellation.

Most services require you to email support or use a "Delete Account" button in settings. At Stopee, we always advise asking for written confirmation that your data has been deleted, especially if you've created sensitive or private content.

Will you get a refund?

Refund eligibility at Deepswap is strict and depends on how you paid and how much you've used the service.

Refunds for web purchases

If you bought credits or a subscription directly through Deepswap's website, you qualify for a refund only if all of these conditions are true:

• You've used no credits or benefits since your last payment.
• You request the refund within 14 days of purchase.
• You did not pay with cryptocurrency (crypto payments are non-refundable).

To request a refund, find the refund form in Deepswap's Help Center or Terms of Service (usually linked in account settings). Fill out the form with your email, order number, and reason for the refund. Stopee recommends you also take a screenshot showing no usage of your credits, as this strengthens your claim.

Warning: Any partial use of credits, failed transactions you retried, or items you've already created make you ineligible. Deepswap will likely deny the refund if you've logged in and accessed the platform.

Refunds for app store purchases

Refunds from Apple App Store and Google Play follow each store's own rules, not Deepswap's.

Apple App Store: You have 14 days from purchase to request a refund. Go to Settings > [Your Name] > Media & Purchases > Purchase History > Find Deepswap > Report a Problem > Choose "I'd like a refund" and give your reason. Apple approves most refund requests made within 14 days if you haven't used the service significantly.

Google Play: You have 48 hours from purchase to request a refund. Open Google Play > Menu > Payments and subscriptions > Subscriptions > Deepswap > Report a problem. Google reviews your request and refunds directly to your original payment method, usually within 5 business days.

Pro tip: Keep a record of your purchase email and order number. Screenshot the refund request confirmation; these documents protect you if a refund is delayed.

Deepswap pricing and plans in singapore

Understanding Deepswap's cost structure helps you decide whether to cancel or reduce your usage.

Current plans and prices (SGD)

All listed plans are one-time purchases made through the iOS or Android app store. Web subscription pricing is published in USD and converts at the day's exchange rate; prices typically range from USD 9.99 to USD 39.99 per month depending on the tier.

Common mistakes when cancelling deepswap

Cancelling can feel stressful, especially if you're unsure whether you'll lose access to your content or face surprise charges. Here are the pitfalls we see most often.

Mistake 1: cancelling the app instead of the subscription

Deleting the Deepswap app from your phone does not cancel your subscription. You'll still be charged when your renewal date arrives. Always cancel through your app store account (Apple ID or Google Play) or the web platform before deleting the app.

Mistake 2: missing the 14-day refund window

Deepswap and the app stores have strict deadlines for refund requests. If you wait 15 days to request a refund after purchase, you'll be denied. Set a reminder for day 10 after purchase if you think you might want a refund.

Mistake 3: assuming used credits are refundable

Even if you use your credits once and regret it immediately, you cannot get a refund. The "no usage" rule is enforced strictly. Check your credit balance in the app before submitting a refund request.

Mistake 4: not confirming cancellation with email or screenshot

App stores send confirmation emails, but they can be delayed or end up in your spam folder. Take a screenshot of the cancellation confirmation screen immediately after cancelling. This evidence is invaluable if a charge appears after your cancellation date.

Mistake 5: ignoring the final billing date

Your subscription doesn't stop instantly when you cancel. You'll be charged one final time on your current renewal date, then no more charges will occur. Mark this date on your calendar so you're not shocked by the last charge.

Checklist: how to cancel deepswap safely

Use this checklist to ensure you cancel correctly and protect yourself from unexpected charges.

• Identify which platform you used to sign up (iOS App Store, Google Play, or website).
• Note your current subscription renewal date and any remaining credits.
• Follow the platform-specific cancellation steps above.
• Take a screenshot of the cancellation confirmation screen.
• Check your email (including spam) for confirmation from Apple, Google, or Deepswap within 24 hours.
• Log back into your account 24 hours later to verify the subscription status shows "Cancelled" or "Active Until [Date]".
• If you're eligible for a refund (no usage, within 14 days, no crypto payment), submit your refund request immediately.
• Keep all refund correspondence and screenshots for at least 3 months.
• Check your bank or credit card statement 5 days after cancellation to confirm no new charges appear.
• If you see a charge after cancellation, contact your bank immediately and file a dispute with your card issuer.

Should you cancel or keep deepswap?

Before you cancel permanently, consider whether a pause or switch to one-time credits might suit you better.

Reasons to cancel now

Cancel if you've stopped using the service, the monthly cost no longer justifies your needs, or you've found a cheaper alternative. Cancelling stops all future charges and eliminates the risk of "subscription creep"-where you forget you're paying and the charges add up.

Reasons to pause instead

If you use Deepswap occasionally or seasonally, consider switching from a monthly subscription to one-time credit purchases. This way, you only pay when you create something, and there's no recurring charge.

How to contact deepswap support

If you're unsure about your subscription status or need to dispute a charge, reach out to Deepswap before escalating to your bank or CASE. Most companies respond to support emails within 3 to 5 business days. Include your email address, the date of the disputed charge, and your order number in your message.

Get help cancelling with stopee

Cancelling subscriptions should be straightforward, but dark patterns and confusing interfaces sometimes make it harder than it should be. At Stopee, we've helped thousands of consumers in Singapore cancel Deepswap, manage refund requests, and dispute unwanted charges. Our guides walk you through every platform and every scenario.

If Deepswap refuses to cancel your account, denies your refund claim unfairly, or charges you after cancellation, Stopee provides the evidence and escalation templates you need to file a complaint with CASE or your card issuer. Visit Stopee.com today to explore cancellation guides for Deepswap and hundreds of other services, and join the community of empowered consumers taking control of their subscriptions.

Stopee is your trusted partner in cancellation. We're here to make sure you never pay for something you don't use.