Manage Deepswap

How to cancel deepswap and get your money back in south africa

What is deepswap

Deepswap is an AI-powered face-swapping service that lets you transform images and videos with a few clicks. You access it through their website or mobile apps, and you pay either through monthly subscriptions or credit bundles. The service is popular for creative projects, social media content and entertainment, but cancelling your account or stopping recurring charges requires you to act deliberately and quickly.

How deepswap works

You sign up for a Deepswap account, choose your payment method, and then either purchase monthly subscription access or buy credit packs to process individual edits. The service gives you access to different models, video lengths and processing speeds depending on your plan. Monthly subscriptions auto-renew unless you actively cancel them, and credits expire according to Deepswap's terms.

Common reasons to cancel

You might want to cancel because you've finished your project, discovered a cheaper alternative, or simply realised the subscription doesn't fit your budget. Auto-renewal charges surprise many users, especially when they forget they signed up. Whatever your reason, Stopee is here to walk you through the cancellation process step by step so you take back control of your spending.

Should you cancel deepswap

Before you cancel, consider whether your cancellation serves you best right now.

Reasons to keep deepswap

• You regularly create face-swap content and the monthly cost (approximately R360) fits your creative workflow.
• You've built up unused credits and want to exhaust them before leaving.
• You're on the annual plan (approximately R900 for 12 months) and still have months remaining.
• You're testing features and plan to upgrade rather than abandon the service.

Reasons to cancel deepswap

• Monthly charges are draining your account without you using the service.
• You've found a free or cheaper alternative that meets your needs.
• You've completed your project and don't foresee future use.
• You didn't authorise the subscription and want your money back.
• The service quality or features no longer justify the recurring cost.

How to cancel deepswap on the website

Cancelling via the Deepswap website is the most direct route and gives you the clearest record of your cancellation request.

Step-by-step website cancellation

1. Visit the Deepswap website and log in with your email address and password.
   • If you've forgotten your password, use the "Forgot password" link to reset it before proceeding.
2. Navigate to your account settings or "Account info" section (usually found in the top-right menu or profile dropdown).
   • Look for tabs labelled "Subscription", "Billing", "Plans" or "Manage subscription".
3. Locate your active subscription or plan in the account settings.
   • You should see your current plan name, renewal date and payment method clearly displayed.
4. Select the option to cancel, downgrade or manage your subscription.
   • Warning: Some services hide the cancel button or place it at the bottom of the page. Scroll fully to ensure you find it.
5. Confirm your cancellation request by clicking the final confirmation button.
   • Pro tip: Take a screenshot of the cancellation confirmation page showing the date and time. Save it to your files for your records.
6. Verify that your account settings now show "Cancelled" or "No active subscription" status.
   • Return to your account info page within 24 hours to double-check the cancellation took effect.

If you cannot find the cancel button

If Deepswap's website does not show a visible cancellation option, you have two paths forward. First, check whether your subscription is actually managed through a third-party platform like Google Play or the Apple App Store (see the next section). Second, contact Deepswap's support team directly via their Feedback Form or email, explaining that you want to cancel your subscription. Include your account email, subscription plan name and the date you wish to cancel effective from. Stopee recommends keeping a copy of your support request for evidence if a dispute arises later.

How to cancel deepswap via google play or apple app store

If you downloaded the Deepswap app and subscribed through Google Play (Android) or Apple App Store (iOS), you must cancel through those platforms, not through the Deepswap website.

Cancel on google play (Android)

1. Open the Google Play app on your Android device.
   • If you don't have the app installed, download it from your device's app store.
2. Tap your profile icon in the top-right corner and select "Payments and subscriptions".
   • You may need to choose "Subscriptions" from the menu that appears.
3. Find Deepswap in your active subscriptions list.
   • If you see multiple subscriptions, ensure you select Deepswap and not another service.
4. Tap on Deepswap and select "Cancel subscription".
   • Google Play may ask you why you're cancelling; your response is optional but helps Google improve the platform.
5. Confirm your cancellation on the final screen.
   • Warning: Cancellation via Google Play is final and immediate. Your subscription will not auto-renew after your current billing period ends.
6. You'll receive a confirmation email from Google confirming the cancellation.
   • Pro tip: Forward this email to your personal email or save it as a PDF for your records.

Cancel on apple app store (iOS)

1. Open the Settings app on your iPhone or iPad.
   • You cannot manage subscriptions from the App Store app itself on newer iOS versions.
2. Tap your name at the top of the Settings screen.
   • If you use Family Sharing, ensure you're logged into the correct Apple ID account.
3. Select "Subscriptions" (you may need to scroll to find it).
   • This section shows all active and expired subscriptions tied to your Apple ID.
4. Tap "Deepswap" in the list of active subscriptions.
   • If you don't see Deepswap here, your subscription may have already expired or be managed elsewhere.
5. Select "Cancel subscription" or "Cancel free trial" (depending on your plan type).
   • Apple will ask you to confirm; tap "Confirm" to proceed.
6. Your subscription cancellation is now active.
   • You'll receive a confirmation email from Apple stating your cancellation date and final billing date.

What happens after you cancel deepswap

Cancelling your subscription doesn't instantly delete everything; understanding what persists and what vanishes helps you protect your work and avoid surprise charges.

Your access and features after cancellation

Once you cancel, your access to Deepswap's premium features continues until the end of your current billing period. If you cancel mid-month, you keep the service until the end of that month. Any credits you've already purchased remain in your account and may still be usable if you return later, depending on Deepswap's expiry policy. Free-tier features (if available) are not affected by cancellation and you can still use them after your subscription ends.

Your data and account after cancellation

Your account, uploaded images, videos and editing history remain stored on Deepswap's servers according to their data retention policy. Before you cancel permanently, download or export any content you wish to keep. Some services allow you to request a data download via your account settings or support team. If you want to delete your account entirely (not just cancel the subscription), contact Deepswap support and request account deletion. This is a separate step from cancelling your subscription and may take several days to process.

Will you get a refund from deepswap

Refund eligibility depends on when you cancel, what you've used and how you paid. Deepswap's refund policy is strict, and understanding the rules before you request money back protects you from disappointment.

Deepswap's refund policy summary

Deepswap offers refunds only under specific conditions. If you purchased a monthly or annual subscription and have not used any credits, you may be eligible for a refund if you request it within 7 to 14 days of purchase (exact window varies by source). If you've already used credits or accessed premium features, your refund request will likely be denied. Crypto payments are non-refundable because blockchain transactions are irreversible. Refund requests are submitted via Deepswap's Feedback Form and, if approved, are returned to your original payment method within 5 to 10 business days.

When refunds are not available

• You've used any credits from your account or processed any edits with your subscription.
• You purchased the subscription more than 14 days ago.
• You paid with cryptocurrency or a digital wallet that doesn't support reversals.
• Your subscription was purchased through Google Play or Apple App Store (see platform-specific refund rules below).
• You're requesting a refund for an expired or auto-renewed billing cycle.

Google play and apple app store refunds

If you subscribed via Google Play, you have 48 hours from the date of purchase to request a refund through Google Play's refund system. Log into Google Play, navigate to your subscription, and select "Request refund". Once you request a refund, your subscription is cancelled immediately and you lose access to the app. Apple's refund window is typically 14 days from purchase. Contact Apple Support through your Settings app or visit support.apple.com to request a refund; Apple reviews each request individually and may approve refunds even outside the standard window if you have a valid reason.

Deepswap pricing and plans in south african rands

Understanding what you're paying helps you decide whether cancellation saves you money or whether a cheaper plan makes sense instead.

Current subscription plans

Important note: Deepswap prices are listed in USD on their site. The ZAR amounts above are approximate conversions and fluctuate with exchange rates, platform fees and local taxes. Your actual charge in South African Rands may differ. Check your payment statement or the purchase platform (website, Google Play, Apple App Store) for the exact ZAR amount applied to your card or account.

Your consumer rights in south africa

South African consumer law protects you when dealing with subscriptions and digital services. Stopee emphasises these rights because many users don't realise they can dispute unfair charges or demand cancellation assistance.

Consumer protection act and subscription rights

Under South Africa's Consumer Protection Act (Section 48), suppliers must provide you with clear, accurate information about subscription terms, including the cost, billing frequency, cancellation method and any auto-renewal terms. The service provider must make cancellation as easy as purchase. If Deepswap's website doesn't clearly display a cancel button or makes the process deliberately difficult, this may violate your rights. You also have the right to fair contract terms; if cancellation is hidden, expensive or impossible, you can lodge a complaint with the National Consumer Commission (NCC).

Cooling-off and cancellation rights

For digital services purchased online, you have a 14-day cooling-off period in which you can change your mind and request a cancellation and refund, provided you haven't consumed the service (used your credits). This right applies even if Deepswap's own terms are stricter. If Deepswap refuses to honour your cooling-off period, escalate to the NCC. Additionally, you have the right to cancel any auto-renewing subscription at any time before the next billing date. Deepswap cannot legally refuse or delay your cancellation request.

What to do if deepswap refuses to cancel or refund

• Email Deepswap support with a formal cancellation request, stating the date you want the cancellation to take effect. Keep a copy of this email.
• If they don't respond within 5 business days, send a follow-up email marked "Urgent".
• If the company refuses to cancel or refund you unjustly, lodge a complaint with the National Consumer Commission at complaints.ncc.org.za or call +27 (0)10 593 5500.
• Stopee recommends gathering evidence: screenshots of charges, subscription confirmation emails, cancellation requests and any replies from the company.
• Request your bank or payment platform to reverse the charge if Deepswap fails to act within a reasonable timeframe (typically 30 days).

Common cancellation mistakes to avoid

Cancellation is straightforward, but small errors can leave you paying long after you intended to quit.

Mistake 1: confusing cancellation with account deletion

Cancelling your subscription stops auto-renewal, but your account, data and credentials remain. If you want to delete your account entirely, contact support separately and request account deletion. This is a distinct process and may take a week or more. Stopee advises asking for written confirmation once your account is deleted so you have proof.

Mistake 2: not cancelling before your renewal date

If your monthly plan renews on the 15th and you cancel on the 16th, you'll be charged for another month. Check your renewal date before you cancel and aim to cancel at least 3 days before that date to avoid a surprise charge. Set a calendar reminder for a few days before renewal if you're uncertain.

Mistake 3: cancelling via the wrong platform

If you subscribed through Google Play or Apple App Store, cancelling on the Deepswap website will not stop your auto-renewal. You must cancel through the app store where you signed up. Confirm which platform charged your card before you proceed.

Mistake 4: not saving your cancellation confirmation

Screenshot or save the cancellation confirmation page, email receipt or support response that proves you cancelled. If a dispute arises later and Deepswap claims you never cancelled, this evidence protects you. Stopee has seen users win refund disputes simply because they kept records.

Mistake 5: assuming a refund will be automatic

Cancellation and refunds are different actions. Cancelling stops future charges, but you may need to submit a separate refund request within the allowed window (usually 7 to 14 days). Don't assume the company will refund you automatically. Submit your refund request in writing with your account details and the reason for the request.

Deepswap cancellation checklist

Use this checklist to ensure you complete cancellation cleanly and protect yourself from follow-up charges.

• Before cancelling: Download any files, images or videos you've created on Deepswap.
• Before cancelling: Note your renewal date and the exact amount you're being charged.
• Cancellation day: Log into your account or app store and locate the subscription management section.
• Cancellation day: Click "Cancel subscription" and follow the confirmation prompts fully.
• Immediately after: Take a screenshot of the cancellation confirmation page or email.
• Within 24 hours: Log back in and verify that your account now shows "No active subscription" or "Cancelled".
• Within 24 hours: Forward the cancellation confirmation email to your personal email or save it as a PDF.
• Within 7 days: If you want a refund, submit a refund request via Deepswap's Feedback Form with your account details and purchase date.
• Two billing cycles later: Check your bank or card statement to confirm no further charges appear.

Deepswap cancellation address and contact details

If you need to escalate your cancellation or dispute a charge, you may need to contact Deepswap directly. The only physical address publicly listed for Deepswap is in Hong Kong, which serves as their corporate headquarters and support hub.

Deepswap contact information

Company name: Deepswap (operated by entities registered in Hong Kong)

Registered office: Hong Kong (specific street address not publicly disclosed)

Contact method: Deepswap Feedback Form on their website is the primary support channel. There is no published email address or phone number.

How to contact deepswap for cancellation support

1. Visit the Deepswap website and locate the "Feedback" or "Contact us" link (usually in the footer).
2. Fill in your name, account email and a clear subject line: "Subscription cancellation request" or "Refund request".
3. In the message body, state your account email, the subscription plan you want to cancel, your renewal date and the reason for cancellation.
4. Request written confirmation of your cancellation once processed.
5. Submit the form and save the confirmation page.
6. If you don't receive a response within 5 business days, send the same request again, noting "Follow-up" in the subject line.
7. If Deepswap still fails to respond or cancels unfairly, escalate to the National Consumer Commission via complaints.ncc.org.za.

Final summary: take control of your subscription spending

Deepswap cancellation is manageable when you follow the right steps and keep records. Whether you're cancelling because the service doesn't fit your workflow, you've finished your project or charges surprise you, Stopee has shown you exactly how to exit cleanly. Cancel via the website if that's where you subscribed, or through Google Play or Apple App Store if you signed up there. Save your cancellation confirmation, verify that your account shows as cancelled within 24 hours and check your next billing statement to confirm charges have stopped. If a refund is warranted, submit your request within 7 to 14 days and escalate to the National Consumer Commission if Deepswap refuses unfairly. Stopee has helped thousands of consumers cancel unwanted subscriptions and reclaim their money; you now have the tools to do the same.