Manage Transkriptor

How to cancel transkriptor and claim your refund in india

What transkriptor is and why you might cancel

Transkriptor is a cloud-based transcription service that converts audio and video files into written text using artificial intelligence and speech recognition technology. You upload your media, wait a few minutes, and receive a transcription you can edit, download, or share. The service supports multiple languages and offers both free and paid subscription tiers with monthly or annual billing options.

If you've signed up but found it doesn't fit your workflow, costs more than you expected, or you've discovered a competitor that works better for you, cancelling is straightforward. At Stopee, we help thousands of Indian consumers understand their cancellation rights and execute clean exits from subscription services without losing money or leaving accounts active unnecessarily.

Common reasons users cancel transkriptor

You might cancel because the free tier covers your actual needs, the monthly cost (₹1,199 and up) feels too high for occasional use, or you've switched to a different transcription tool. Some users cancel after their free trial ends and realise they don't transcribe frequently enough to justify a paid plan. Others discover that competitors offer better accuracy, faster turnaround, or lower pricing for their specific language or industry.

Whatever your reason, Stopee is here to guide you through each cancellation method, show you your refund eligibility, and flag the traps that catch people off guard.

Your consumer rights under indian law

India's Consumer Protection Act, 2019, protects you when you cancel digital services like Transkriptor. You have the right to a refund within 14 days if the service hasn't started, or if it started but hasn't delivered what was promised.

The 14-day cooling-off right

If you purchased a Transkriptor subscription and haven't used it, you can cancel within 14 days of purchase and receive a full refund without giving a reason. This cooling-off period is your statutory right under the Consumer Protection Act. You don't need Transkriptor's permission or approval.

Refunds after service has started

If you've already used Transkriptor's paid features, refunds become proportional. The company can retain fees for transcription minutes you consumed, storage used, or features accessed. However, if the service was defective, inaccurate, or failed to deliver promised quality, you're entitled to claim a full or partial refund by escalating to India's consumer authority.

Pro tip: Keep screenshots of your account showing purchase date, billing cycle, and usage. If you need to dispute a refund denial, these become evidence that the National Consumer Disputes Redressal Commission (NCDRC) will review.

Cancellation methods for transkriptor

You can cancel Transkriptor through three routes: directly via the Transkriptor website, through Apple's App Store if you subscribed on iOS, or through Google Play if you're on Android. Each method stops your automatic renewal, but the timing and refund process differ slightly.

Cancel via the transkriptor website

This is the most direct route and gives you full control over your cancellation date and refund eligibility. Follow these steps carefully to avoid accidentally extending your subscription or losing access to your data.

1. Go to transkriptor.com and sign in with your email and password.
   • If you've forgotten your password, use the "Forgot Password" link on the login page.
   • Check your email (including spam folders) for the password reset link.
2. Once logged in, click your profile icon in the top-right corner and select Settings.
   • If you don't see a profile icon, look for a menu icon (three horizontal lines) instead.
3. In the Settings menu, locate and click Billing or Subscription.
   • This section displays your current plan, renewal date, and payment method.
4. Select Change Plan or Manage Subscription.
   • You'll see a list of available plans, including "Free - 90 Minutes".
5. Click "Free - 90 Minutes" to downgrade from your paid plan.
   • This stops automatic renewal but keeps your free tier active.
   • Your paid features (additional minutes, advanced editing) remain available until your current billing cycle ends.
6. Confirm the downgrade by clicking Confirm Change or Save Changes.
   • You'll receive a confirmation email within 5 minutes.
   • Keep this email as proof of your cancellation date for refund claims.

Warning: Downgrading to the free plan is not the same as deleting your account. Your data remains stored, and your account stays open. If you want to permanently delete your account and all associated data, look for a Delete Account or Close Account option in Settings, usually at the bottom of the page.

Cancel via apple app store (iOS)

If you subscribed to Transkriptor through the Apple App Store on your iPhone or iPad, Apple handles your cancellation and refunds, not Transkriptor directly.

1. Open the App Store app on your iOS device.
   • On iPhone 11 and later, swipe down from the top-right corner to access Control Centre, then tap your Apple ID photo.
   • On older iPhones, tap the profile icon at the bottom-right of the App Store.
2. Tap Subscriptions.
   • This shows all active and expired subscriptions tied to your Apple ID.
3. Find Transkriptor in the list and tap it.
   • If Transkriptor doesn't appear, your subscription may have already expired or been cancelled.
4. Tap Cancel Subscription or Edit, then select Cancel.
   • Apple will ask you to confirm and may offer a discount to keep your subscription active; ignore this and proceed with cancellation.
5. Review the cancellation date Apple displays.
   • Your access ends on the final day of your current billing cycle, even though you've already cancelled.

Pro tip: Apple's cancellation is instant and automatic. You don't need to wait for a confirmation email from Transkriptor. Check your App Store subscriptions page within 24 hours to confirm the cancellation status shows "Cancelled" rather than "Active".

Cancel via google play store (Android)

Android users who subscribed through Google Play follow a similar process, with Google handling the cancellation and refund.

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top-right corner.
2. Select Payments and subscriptions, then tap Subscriptions.
   • This displays all your active subscriptions.
3. Tap Transkriptor from the list.
   • If you don't see it, your subscription may have already ended.
4. Tap Cancel subscription.
   • Google Play will display your cancellation date (usually the end of your current billing period).
5. Select a reason for cancellation (optional but helpful for Google's records).
   • Choose from options like "App no longer works" or "No longer needed".
6. Confirm by tapping Cancel subscription again.
   • Your subscription now stops at the end of your current cycle.

Warning: If you're within 48 hours of your renewal date on Google Play, you can request a full refund by tapping Request refund instead of Cancel subscription. Refunds are approved automatically for cancellations within this window, but not guaranteed if you cancel earlier in your cycle.

Transkriptor pricing and your cancellation window

Understanding what you're paying helps you identify whether you've entered a refund window or missed it. Below are the main Transkriptor plans available to Indian subscribers via the website and app stores.

If you purchased within the last 14 days and haven't used more than a few minutes of your allocation, you likely qualify for a full refund. If you're past 14 days, a refund depends on how much of your subscription you've actually consumed.

Stopee users who cancel annual plans within 14 days almost always receive their full ₹6,900 back, even if they tested the service briefly. This is your statutory right under consumer protection law.

What happens immediately after you cancel

Cancelling your Transkriptor subscription doesn't delete your account, your uploaded files, or your past transcriptions. It only stops the automatic renewal of your paid plan.

Access to your account and files

Your account remains open after cancellation. You can still log in, view your transcription history, and download your files. Transkriptor typically retains uploaded media and transcriptions indefinitely on free accounts, though this depends on their data retention policy.

If you want to preserve your transcriptions before cancelling, download them now. Go to your account, find each transcription in your library, and select Download or Export. You can save them as PDF, DOCX, or plain text.

Your paid features and renewal timing

When you downgrade to the free plan, your paid features (300+ monthly minutes, priority support, advanced editing) remain available until the end of your current billing cycle. You don't lose access mid-month.

For example, if you cancel on the 10th of a 30-day cycle, you keep your full paid allocation until the 30th. After that date, you're on the free 90-minute tier. No surprise charges appear on your card.

Pro tip: Plan your cancellation for just after a renewal date to maximise the paid time remaining in your cycle. If you pay monthly on the 1st and cancel on the 2nd, you've got 29 days of paid access left.

Refunds explained: who pays and when

Transkriptor's refund policy aligns with Indian consumer law. Your eligibility depends on whether you're within the 14-day cooling-off period and whether you've actually used the service.

Full refund scenarios

You receive a full refund if you cancel within 14 days of purchase and have not used the service, or have used it minimally (fewer than 50 minutes of your allocation). Transkriptor processes refunds within 7 working days after you submit a cancellation request via their support email.

The refund goes back to your original payment method: your credit card, debit card, or Apple/Google account wallet. Bank-issued refunds typically appear within 3-5 working days after Transkriptor initiates the refund.

Partial refund scenarios

If you're past 14 days or have used a significant portion of your minutes, Transkriptor may offer a partial refund. They calculate this by dividing your subscription cost by the number of days in your cycle, then refunding the unused portion.

For example: You paid ₹1,199 for 300 minutes on a 30-day cycle. You cancel on day 10, having used only 50 minutes. Transkriptor calculates ₹1,199 ÷ 30 days = ₹40 per day. Your unused 20 days = ₹800 refund.

Contact Transkriptor's support team to request a partial refund if you believe your usage is minimal. Provide your account email, subscription purchase date, and current usage stats. Stopee has seen that clear, polite requests with evidence often succeed.

No-refund scenarios

Transkriptor typically will not refund if you've used more than 50 percent of your allocation, are past the 14-day window, or purchased an annual plan more than 14 days ago. However, if the service was defective or you were charged in error, escalation to the NCDRC can overturn this.

Refunds for app store purchases (iOS and Android) follow Apple and Google's policies, not Transkriptor's. Apple allows refund requests up to 48 hours after purchase; Google's window is similar but varies. Once your store submits the refund, Transkriptor cannot reverse it.

Common mistakes that cost you money

Many people cancel their subscription but forget critical steps, leaving money on the table or their account still active.

Forgetting to request a refund

Simply downgrading to the free plan does not automatically trigger a refund if you're eligible. You must explicitly request one by emailing Transkriptor's support team or submitting a refund request through your account settings if that option exists.

After you cancel, send an email to Transkriptor's support address (typically support@transkriptor.com) with your account email, the date you purchased, and the amount you paid. Be clear: "I am requesting a refund for my subscription purchased on [date], as I am within the 14-day cooling-off period." Include your order number if you have it.

Cancelling on an app store without cancelling on the website

If you subscribed on both the website and the App Store using the same account, cancelling only through Apple or Google does not stop your website subscription. You'll still be charged monthly for your Transkriptor account.

Check both your App Store subscriptions and your Transkriptor website billing settings. Cancel in both places to avoid duplicate charges.

Waiting too long to request a refund

The 14-day cooling-off window is strict. Once it closes, your refund claim becomes much weaker unless you have evidence the service was faulty. Don't wait two weeks hoping the charge reverses on its own; it won't.

Request your refund within 10 days of purchase, leaving a 4-day buffer in case you need to escalate. Stopee has helped countless users recover refunds simply by requesting them promptly and politely.

Not keeping cancellation confirmation emails

Save every email from Transkriptor confirming your downgrade, cancellation request, or refund initiation. These are your proof if you later dispute a charge with your bank or escalate to the NCDRC. Screenshot your billing page before and after cancellation too.

Troubleshooting if your cancellation doesn't go through

Occasionally, the cancellation button doesn't work, the system doesn't save your changes, or you don't receive a confirmation email. Here's what to do.

If the website cancellation button is broken

Try a different browser (Chrome, Firefox, Safari) or clear your browser cache and cookies, then log in again. If the problem persists, contact Transkriptor's support team directly. Send an email saying: "I attempted to cancel my subscription via the website but the system did not save my request. Please cancel my account (email: your.email@example.com) immediately."

Pro tip: Include a screenshot showing the broken button or error message. Support teams respond faster when you show evidence of the technical problem.

If your cancellation was supposed to process but you were still charged

Check your bank statement or card issuer's app. The charge may take 3-5 days to post, making it look like the cancellation failed. If a charge appears more than 5 days after your cancellation date, contact Transkriptor immediately requesting a refund as an "erroneous charge".

If Transkriptor refuses to refund, escalate to your card issuer or bank. File a dispute claiming you cancelled before the charge date. Most banks reverse charges when the merchant cannot provide proof of your consent to the renewal.

If you never receive a cancellation confirmation

Check your email's spam, promotions, and "all mail" folders. Transkriptor's confirmation emails sometimes land there. If nothing appears after 24 hours, your cancellation request may not have gone through.

Log back into your account and verify your current plan. If it still shows your paid tier, submit a fresh cancellation request. If Transkriptor's system continues to fail, contact their support team with the details and ask for manual cancellation.

Cancellation checklist: ensure you've done everything

Before you consider yourself fully cancelled, work through this checklist. Missing even one step could leave you paying indefinitely.

• Verified your current plan shows "Free" or the free tier in your account settings.
• Received a confirmation email from Transkriptor acknowledging your downgrade or cancellation.
• Checked your App Store (iOS) or Google Play (Android) subscriptions to confirm they show "Cancelled" status.
• Downloaded and saved any transcriptions you need before losing access.
• If eligible for a refund (within 14 days), submitted an explicit refund request via support email.
• Saved all confirmation emails and screenshots of your billing page for your records.
• Verified that no new charges appear on your card 5-7 days after cancellation.
• If you subscribed via both the website and an app store, cancelled both subscriptions.

Pricing comparison: is cancelling the right move?

Before you cancel, consider whether downgrading to the free tier might suit you instead. The free plan offers 90 transcription minutes monthly, which covers light personal use, occasional interview transcription, or testing the service.

If you're using fewer than 90 minutes monthly and you downgrade to free, you've solved your problem for ₹0. If you're using more but want to try a competitor, request your refund and cancel completely.

Contact information and escalation

Transkriptor operates under parent company Kudelski Communications with registered addresses in France and Poland. For cancellation support in India, contact:

Transkriptor support email: support@transkriptor.com (or check your most recent invoice for the correct support address)

Transkriptor website: transkriptor.com

If Transkriptor refuses your refund request or doesn't respond within 7 working days, escalate your complaint to the National Consumer Disputes Redressal Commission (NCDRC). You can file a complaint online at consumer.gov.in for free. Include your purchase proof, cancellation request emails, and screenshots showing you're within the 14-day window or that the service was faulty.

Pro tip: Many cases settle in your favour at the NCDRC level without needing a formal hearing. Companies prefer quick refunds over legal costs.

Final summary: how stopee can help

Cancelling Transkriptor is simple if you follow the right steps, but the refund process requires attention to detail and timing. Stopee has helped thousands of consumers in India cancel subscriptions, claim refunds they're entitled to, and avoid the dark patterns that keep them paying for services they've abandoned.

Whether you downgrade to the free plan or cancel completely, remember: you have rights under the Consumer Protection Act. The 14-day cooling-off window is legally binding. Support teams may delay or deny refunds, but escalation to the NCDRC almost always succeeds.

Save your confirmation emails, request your refund explicitly if you're eligible, and monitor your bank statement for any unexpected charges. Stopee is here to ensure you exit subscriptions cleanly, keep your money, and understand the process every step of the way.