Manage Transkriptor

How to cancel transkriptor and understand your refund rights in singapore

What transkriptor is and who should consider cancelling

Transkriptor is a subscription-based transcription service that converts audio and video files into editable text using automatic speech recognition technology. You upload media to your account dashboard or use the mobile app, and Transkriptor delivers machine-generated transcripts that you can edit, export, and organize within your workspace.

The service appeals to students transcribing lectures, professionals recording meetings, podcasters managing episodes, and teams needing bulk transcription at scale. It supports multiple languages and operates across web browsers and both iOS and Android platforms.

Why singaporeans cancel transkriptor

You might cancel because the monthly costs add up without regular use, or you've found a cheaper alternative. Some users discover they need fewer minutes than their plan allows, while others prefer manual transcription or human-powered services for accuracy. Budget constraints, job changes, or project completion are all valid reasons to step back from a recurring charge.

Is cancellation the right choice for you

Before you cancel, ask yourself: Are you using the service regularly, or does it sit unused month to month? Could you downgrade to the free 90-minute tier instead? If you're keeping transcripts long-term, make sure you export them before access ends. If you're within 14 days of your first purchase and haven't used the service, you have strong cooling-off rights under Singapore consumer law and should claim a full refund rather than simply cancelling.

Transkriptor pricing and plan options in singapore

Understanding your current plan and what you're paying helps you decide whether cancellation or downgrade makes more sense.

Current pricing for singapore (SGD)

These prices reflect in-app and web purchase options available to Singapore users. Always verify current rates on the Transkriptor website or your app store, as pricing may change.

Pro tip: If you use fewer than 300 minutes per month, downgrading to the free tier costs nothing and preserves your account and transcript history. You only lose automatic transcription features but keep access to your files.

How to cancel transkriptor on the web

Cancelling via transkriptor.com is the fastest way to stop automatic renewal while keeping access to your paid plan until the billing period ends.

Step-by-step web cancellation

1. Log into your Transkriptor account at transkriptor.com using your email and password.
   • If you've forgotten your password, click "Forgot password" and reset via your email inbox.
2. Navigate to Settings from the top menu or dashboard sidebar.
   • Look for the account or profile icon, usually in the top right corner.
3. Select Billing or Subscription from the settings menu.
   • You'll see your current plan, next billing date, and payment method.
4. Click Change plan or Manage subscription.
   • A dropdown or plan selector will appear showing all available options.
5. Select Free - 90 Minutes to downgrade (this stops automatic renewal).
   • You will not be charged again after your current billing period ends.
   • Your account will automatically revert to 90 free minutes per month.
6. Confirm your selection and check your email for a downgrade confirmation within 1 hour.
   • Warning: Do not rely solely on the on-screen confirmation. Check your email to confirm the system has processed your request.

What happens after you downgrade on the web

You retain access to your account, existing transcripts, and editing tools until your current billing period expires. After that date, you lose access to premium features and revert to the 90-minute monthly free tier. Your transcript files remain in your account but are read-only once the paid plan ends.

How to cancel transkriptor on the app store or google play

If you subscribed via Apple's App Store or Google Play, you must cancel through those platforms, not through Transkriptor itself. The app stores handle billing and refunds, and Transkriptor cannot cancel store-based subscriptions on your behalf.

Cancel via apple app store (iOS)

1. Open the App Store app on your iPhone or iPad.
   • Do not open Transkriptor itself; use only the App Store.
2. Tap your profile icon (usually a circle) in the top right corner.
   • You may see "Account" or "Sign in" depending on your device.
3. Tap Subscriptions from the menu.
   • You'll see all active and expired app subscriptions.
4. Find Transkriptor in the list and tap it.
   • If it's not visible, scroll down or search for "Transkriptor" within subscriptions.
5. Tap Cancel subscription (or Edit, then Cancel on older iOS versions).
   • Apple will ask you to confirm and may offer discounted renewal options. Ignore these and proceed to cancel.
6. Confirm the cancellation by tapping Confirm cancel.
   • You will receive an email confirmation from Apple within 1 hour.
   • Your access ends on the date shown on the subscription screen, not immediately.

Cancel via google play (Android)

1. Open the Google Play Store app on your Android device.
   • Do not open Transkriptor; use the Play Store app only.
2. Tap your profile icon in the top right corner.
   • It usually looks like a circle with your initial or profile photo.
3. Select Manage your Google Account.
   • You may see "Payments and subscriptions" or "Account" depending on your device version.
4. Tap the Subscriptions tab (if shown) or Payments and subscriptions.
   • Older versions may show "Subscriptions" directly in the menu.
5. Find Transkriptor in your active subscriptions list.
   • Tap it to open the subscription details.
6. Tap Cancel subscription.
   • Google may display a cancellation reason form. You can leave it blank or select a reason; this does not affect your cancellation.
7. Confirm by tapping Cancel subscription again on the final prompt.
   • You will receive an email confirmation from Google within 1 hour.
   • Your access continues until the end of your billing period.

Pro tip: Screenshot your subscription details and the cancellation confirmation screen. This protects you if Google or Apple charge you again by mistake and you need evidence of your cancellation request.

Understanding your consumer rights and refund eligibility

Singapore's Consumer Protection (Fair Trading) Act gives you strong protections when cancelling digital services. Knowing your rights empowers you to claim refunds you're entitled to and escalate if Transkriptor refuses.

Your cooling-off right within 14 days

If you purchased a Transkriptor plan on the web and have not yet used the service meaningfully, you have the right to cancel within 14 days of purchase and receive a full refund. This is your cooling-off period under the Consumer Protection Act. You do not need to provide a reason.

To claim this refund, contact Transkriptor immediately in writing (email or registered mail) stating your purchase date, order number, and request for a cooling-off refund. Transkriptor must process the refund within 7 working days of confirming your request. If you've used the service (uploaded files, created transcripts), your cooling-off right may be forfeited, though partial refunds are sometimes granted.

Refunds after service has begun

Once you've begun using Transkriptor's transcription features, your right to a full refund is limited. You may claim a partial refund

If Transkriptor refuses a reasonable partial refund, you can escalate to the Consumers Association of Singapore (CASE) at case.org.sg or lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS). These authorities enforce consumer rights and can pressure companies to refund you.

App store and google play refunds

Refunds for App Store or Google Play subscriptions are handled entirely by Apple and Google, not Transkriptor. Within 48 hours of your purchase, you can request a refund directly from Apple or Google by opening the App Store or Play Store, finding Transkriptor, and selecting Report a problem. After 48 hours, refunds are at Apple's or Google's discretion but are sometimes granted if you've barely used the app.

Warning: Transkriptor cannot refund you for store-billed subscriptions. You must contact Apple or Google directly. If they refuse and you believe it's unfair, escalate to CASE or CCCS.

What happens to your data after cancellation

Your transcript files and account remain intact after you cancel or downgrade, but access to certain features changes once your billing period ends.

How long your transcripts stay available

When you downgrade to the free tier or let your paid plan expire, your existing transcripts remain visible in your account indefinitely. You can still view, download, and export them. However, you lose the ability to create new transcripts beyond the 90 free minutes per month.

Transkriptor does not delete your files automatically after cancellation. If you delete your entire account, your transcripts are permanently removed after a grace period (usually 30 days). There is no way to recover them once deleted.

How to protect your transcripts

Export all important transcripts before your billing period ends. You can download transcripts as text files, PDFs, or Word documents from the Transkriptor dashboard. Do this even if you plan to stay downgraded to the free tier; it ensures you have a local backup if anything goes wrong with your account.

1. Log into your Transkriptor account.
2. Open the transcript you want to save.
3. Click Download or Export (usually in the top menu).
4. Select your preferred file format (TXT, PDF, or DOCX).
5. Save the file to your computer or cloud storage (Google Drive, OneDrive, etc.).

Repeat this for every transcript you need. Stopee recommends treating transcript backups as essential-once access ends, you cannot retrieve them from Transkriptor's servers if you haven't downloaded them.

Common cancellation mistakes to avoid

Cancelling a subscription sounds simple, but small errors can leave you charged or without refund access. Here's what goes wrong most often, and how to sidestep these traps.

Mistake 1: cancelling the app instead of your subscription

Deleting the Transkriptor app from your phone does not cancel your subscription. You will still be billed every month. You must cancel through the App Store, Google Play, or Transkriptor's web dashboard. Uninstalling the app is just housekeeping; it has zero impact on your recurring charge.

Mistake 2: assuming app-store cancellation is immediate

When you cancel through Apple or Google, your billing stops, but your access typically continues until the end of the current billing period. If you cancel on day 5 of a 30-day month, you have 25 more days of access. You are not charged again after that date. Many users panic thinking they've lost access immediately and cancel again (or contact support unnecessarily).

Mistake 3: missing the 14-day cooling-off window

If you have not used Transkriptor and are within 14 days of your purchase, claim your cooling-off refund in writing immediately. If you wait until day 15 or later, Transkriptor will deny it, even if you haven't used the service. Timing is everything here. Stopee advises acting fast: send a cancellation email the moment you decide you want out, especially in the first 2 weeks.

Mistake 4: not documenting your cancellation request

If you email Transkriptor to cancel or request a refund, keep the email thread. Take screenshots of confirmation messages. If Transkriptor refuses to refund you or claims they never received your request, you'll need proof of your cancellation date. Screenshots and email headers are powerful evidence if you escalate to CASE or CCCS.

Mistake 5: forgetting to export transcripts before the billing period ends

Once your paid access expires and you're on the free tier, you can no longer download premium transcripts. Export everything before your renewal date. There is no grace period for downloads; access changes the moment your billing period ends.

Cancellation checklist for transkriptor

Use this checklist to ensure you've covered all bases before, during, and after cancelling.

Contacting transkriptor and escalation contacts

If Transkriptor ignores your cancellation request, continues to charge you, or refuses a fair refund, you have formal channels to pursue your claim.

Primary contact address for transkriptor

For formal cancellation notices or refund disputes, send registered mail or email to:

Transkriptor
United States headquarters address (for official notices)
Primary mailing address: [Provided on service website or invoice]

Alternative contact: Transkriptor also maintains a regional correspondence address in Poland for European-facing communications. Always reference your order number, invoice date, and the reason for your request.

Escalation if transkriptor refuses your refund

If Transkriptor denies your refund or doesn't respond within 7 working days, escalate to:

Consumers Association of Singapore (CASE)
Email: feedback@case.org.sg
Phone: 6100 0315
Website: case.org.sg

Competition and Consumer Commission of Singapore (CCCS)
Email: contact@cccs.gov.sg
Website: cccs.gov.sg
Phone: 6325 8355

Both agencies can investigate Transkriptor's conduct and force a refund if the company has breached consumer law. Stopee recommends keeping all correspondence (emails, screenshots, payment receipts) before escalating.

Should you keep or cancel: a final comparison

Before you finalize cancellation, weigh whether downgrading or pausing your subscription might better suit your situation.

Pro tip: If you're unsure whether you'll use Transkriptor again in the future, downgrade to the free tier rather than cancelling outright. You keep access to your transcript history, no money is charged, and you can upgrade again anytime if your needs change.

Final thoughts: cancel with confidence

Cancelling Transkriptor is straightforward once you know the right steps and your consumer rights. Whether you cancel via the web, App Store, or Google Play, always document your request and export your transcripts before your access ends. If you've been charged unfairly or Transkriptor refuses to refund you, Singapore's Consumer Protection Act and agencies like CASE and CCCS are on your side.

Stopee has helped thousands of consumers cancel unwanted subscriptions, understand their refund rights, and escalate complaints to the authorities. You are not stuck with Transkriptor if it no longer serves your needs. Take control today: follow the steps above, protect your data, and claim any refund you're entitled to. For more consumer guidance on cancelling subscriptions in Singapore, visit Stopee at stopee.com and explore our full library of cancellation guides. Stopee is here to empower you to make informed decisions about your money and your accounts.