Manage Transkriptor

How to cancel transkriptor and reclaim your money in south africa

What transkriptor is and why you might want to cancel

Transkriptor is an AI-powered transcription service that converts your audio and video files into written text. You upload a recording, and the software automatically transcribes meetings, interviews, lectures, and other spoken content into searchable text and summaries.

The service operates on a subscription model, with a free tier offering 90 minutes of transcription per account and paid plans for higher volume users. You can access Transkriptor through its web platform, Apple's App Store, or Google Play, depending on where you signed up.

If you've decided Transkriptor no longer fits your workflow, costs too much, or simply isn't delivering the accuracy you need, Stopee is here to walk you through the cancellation process step by step. Understanding your options and consumer rights before you cancel will help you avoid unexpected charges and protect any refund you're entitled to.

When cancellation makes sense

You might want to cancel if you're paying for features you don't use, if a competitor's transcription quality suits you better, or if your transcription needs have decreased. Cancelling quickly stops future charges, and in South Africa, you have legal protections that give you time to change your mind.

What this guide covers

This guide from Stopee explains how to cancel across all platforms, what happens to your data, your refund rights under South African consumer law, and common mistakes that cost people money. By the end, you'll know exactly how to protect yourself.

Your consumer rights under south african law

South African consumer law gives you powerful protections when you cancel online services. Understanding these rights is your first line of defence against unfair cancellation policies or surprise charges.

The cooling-off period and your right to cancel

The Consumer Protection Act allows you to cancel a distance transaction (online purchase or subscription) within 14 calendar days without penalty, as long as the service hasn't started. This 14-day window is your cooling-off period, and it applies to Transkriptor subscriptions purchased directly through their website.

Important: if Transkriptor has already begun providing the service (for example, if you've uploaded files and they've started transcribing), the cooling-off period may not apply. However, you can still request cancellation under the act's general cancellation rights.

Refunds and what "started" means

A service is considered "started" when Transkriptor begins work on your request. If you cancel within 14 days and no transcription work has begun, you're entitled to a full refund. If work has started, Transkriptor can charge you for costs incurred, but only the reasonable cost of work already completed.

Keep records of when you signed up and when you first requested cancellation. Stopee recommends taking screenshots of your account settings and any confirmation emails as evidence.

Disputes and escalation options

If Transkriptor refuses to refund you or disputes your cancellation rights, you can escalate to the National Consumer Commission (NCC) in South Africa. The NCC investigates unfair business practices and can force companies to comply with the Consumer Protection Act.

Cancellation methods: which platform did you use?

Your cancellation process depends entirely on where you signed up. Transkriptor operates across three platforms, each with different cancellation procedures and refund policies.

Web subscriptions (direct billing from transkriptor)

If you signed up at transkriptor.com and paid Transkriptor directly, you cancel through your account settings. This is the most straightforward option and gives you the clearest path to a refund under South African consumer law.

Apple app store subscriptions

If you downloaded Transkriptor from Apple's App Store and set up a paid subscription there, Apple handles the entire cancellation and refund process. Transkriptor itself cannot process your cancellation or approve your refund; Apple controls both. This means Apple's 14-day refund window applies, not Transkriptor's terms.

Google play subscriptions

Similarly, if you subscribed through Google Play, Google manages your subscription, cancellation, and refunds. You won't contact Transkriptor directly to cancel; you manage everything through Google's billing system.

How to cancel transkriptor on the web

Cancelling your web subscription is the fastest method and gives you the most control. The process takes three minutes and stops automatic renewals immediately.

1. Log in to your Transkriptor account at transkriptor.com using your email and password.
   • If you've forgotten your password, use the "Forgot password" link on the login page and reset it via email.
2. Navigate to your account settings by clicking your profile icon or username (usually in the top right corner).
   • Look for a menu item labelled "Settings," "Account," or "Billing."
3. Select the "Billing" or "Subscription" section.
   • You should see your current plan and a list of upcoming charges.
4. Click "Change Plan" or "Manage Subscription" next to your active plan.
   • Transkriptor will show you all available plans, including the free tier.
5. Select "Free - 90 Minutes" to downgrade from your paid plan.
   • This action stops all future charges immediately.
   • Pro tip: downgrading to the free plan is technically not "cancellation," but it achieves the same result: no more charges. Your account remains active, and you keep access to your existing transcripts.
6. Confirm the change by clicking "Confirm" or "Apply."
   • Transkriptor will send you a confirmation email within minutes.
   • Check this email to verify the downgrade took effect.

Warning: do not delete your account yet. Deleting your account may remove your transcript history. If you need to preserve your transcripts, export them before downgrading or cancelling.

How to cancel transkriptor on apple app store

If you pay through Apple, you manage your subscription entirely within your Apple ID settings. Transkriptor cannot see your cancellation request or process your refund; Apple handles both automatically.

1. Open the App Store on your iPhone, iPad, or Mac.
   • On iPhone and iPad, tap the profile icon (your photo) in the top right corner.
   • On Mac, click the profile icon or your name in the top left.
2. Select "Subscriptions" from the menu.
   • You'll see a list of all active and expired subscriptions tied to your Apple ID.
3. Find "Transkriptor" in your subscriptions list and tap it.
   • If you don't see it, scroll down to find it.
4. Tap "Cancel Subscription" or "Edit."
   • Apple will confirm your request and ask why you're cancelling (optional to answer).
5. Confirm the cancellation.
   • Your subscription will end at the end of your current billing cycle.
   • You'll keep access to Transkriptor until that date, then the subscription lapses automatically.
6. Request a refund if you cancelled within 14 days of your original purchase.
   • Tap "Report a Problem" or "Report Issue" next to the Transkriptor charge in your purchase history.
   • Select "I would like a refund for this purchase" and choose a reason.
   • Apple processes refund requests within 3 to 5 business days.

Pro tip: if Apple initially denies your refund, you can appeal. Stopee recommends resubmitting your request and explaining that you did not receive the service as expected or that you cancelled within your cooling-off period.

How to cancel transkriptor on google play

Google Play subscriptions work similarly to Apple's system: Google controls your billing and cancellation, not Transkriptor. Cancel through your Google account settings, and Google will process your refund if you qualify.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner.
2. Select "Manage subscriptions" or "Subscriptions."
   • You'll see all active subscriptions linked to your Google account.
3. Tap "Transkriptor" from the list.
   • If you don't see it immediately, scroll through your subscriptions.
4. Tap "Cancel subscription."
   • Google will ask you to confirm and may prompt you to select a reason.
5. Confirm the cancellation.
   • Your access to the paid features will end at the end of your current billing period.
6. Request a refund if you're within Google's refund window.
   • Return to the Transkriptor subscription page and look for "Request refund" or similar wording.
   • Google typically allows refunds within 48 hours of purchase for most apps and subscriptions.
   • If Google denies your refund, explain that you cancelled within the statutory cooling-off period required by South African law.

Warning: Google Play's automatic refund window (48 hours) is shorter than South Africa's statutory 14-day cooling-off period. If Google initially denies your refund, appeal and cite the Consumer Protection Act. Google often reverses denials when consumers reference local consumer law.

What happens after you cancel

Cancelling Transkriptor doesn't mean instant deletion. Understanding what changes and what stays will help you plan your next steps.

Your account and access

After cancellation, your Transkriptor account remains active if you downgraded to the free plan on the web. You retain access to your existing transcripts and can still use the free 90-minute tier each month. If you cancel through Apple or Google Play, your access lapses at the end of your current billing cycle, after which the app may prompt you to resubscribe.

Pro tip: if you're downgrading on the web but may return later, keep your account active. You won't be charged, and all your historical transcripts remain available. Stopee recommends keeping your data intact unless you're certain you won't need it.

Exporting and preserving your transcripts

Before you fully cancel, download or export all transcripts you want to keep. Transkriptor allows you to export transcripts as text files, PDFs, or Word documents. After cancellation, some services restrict download access, so act while your account is still active.

1. Log into your account (web or app).
2. Navigate to your transcript library.
3. Select the transcript you want to export.
4. Look for an "Export" or "Download" button and choose your preferred format (TXT, PDF, DOCX).
5. Save the files to your computer or cloud storage immediately.

Billing cycle timing

If you cancel mid-cycle, you'll retain access until the end of your current billing period. For example, if your billing date is the 15th of each month and you cancel on the 20th, you'll keep full access until the next billing cycle would have started (the 15th of the following month). No additional charge occurs after cancellation.

Refunds: what you're entitled to in south africa

Your refund eligibility depends on when you cancel relative to when service started and which platform you used. South African consumer law sets a clear standard that Transkriptor must follow.

Web refunds within the 14-day cooling-off period

If you cancel your web subscription within 14 days of purchase and no transcription work has begun, you're entitled to a full refund under the Consumer Protection Act. Transkriptor must process this refund within 7 working days of your cancellation request.

Document your cancellation by saving your confirmation email. If Transkriptor doesn't refund you within 7 working days, contact them in writing (email is acceptable) and reference the Consumer Protection Act. If they still refuse, escalate to the National Consumer Commission.

Partial refunds for work in progress

If Transkriptor began transcribing your files before you cancelled, they can charge you for the work completed. However, the charge must be reasonable and proportional to the service delivered. If you dispute the amount, ask Transkriptor to itemize what they charged for and provide evidence of work completed.

Pro tip: Stopee recommends requesting an itemized invoice showing exactly what work was completed and why the partial refund is what it is. Many companies reduce the charge when asked to justify it.

Refunds via apple and google

Apple and Google have their own refund policies, which often exceed South Africa's statutory requirement. Apple allows refunds up to 14 days after purchase; Google allows 48 hours but may extend this if you reference consumer law.

If Apple or Google denies your refund, appeal and explain that South African consumer law entitles you to a 14-day cooling-off period. Reference the Consumer Protection Act in your appeal. Both companies often reverse denials when confronted with statutory consumer rights.

Chargeback as a last resort

If Transkriptor or the app store refuses to refund you and you believe you're entitled, contact your bank and request a chargeback. Provide your bank with evidence: your cancellation confirmation email, screenshots of your account showing cancellation, and correspondence with Transkriptor or the app store. Your bank will investigate and may force a refund on your behalf.

Transkriptor pricing and plan comparison

Understanding Transkriptor's pricing helps you decide whether cancellation is the right move or if a cheaper plan better suits your needs.

Note: pricing varies by region and may have changed. Visit transkriptor.com/pricing for current South African pricing in ZAR. If your usage has decreased, downgrading to a lower plan might be more cost-effective than cancelling entirely.

Common cancellation mistakes and how to avoid them

Cancelling a subscription seems simple, but small mistakes often cost people time and money. Here are the traps Stopee sees repeatedly and how you can sidestep them.

Mistake 1: deleting your account instead of downgrading

Many users delete their accounts thinking this stops charges. In reality, deleting your account may not cancel your subscription-you might still be charged, and you'll lose access to all your transcripts. Always downgrade to the free plan or cancel your subscription first, then delete your account if you wish.

Mistake 2: cancelling through the app only

If you subscribed on the web but cancel only through the Transkriptor app, the cancellation might not sync. Always cancel through the same platform you used to subscribe: web through the website, App Store through Apple, Google Play through Google.

Mistake 3: ignoring the confirmation email

After you cancel, Transkriptor sends a confirmation email. Some users delete this email or never check it. Save this email for at least 3 months. If a charge appears and Transkriptor claims you never cancelled, this email is your proof.

Mistake 4: cancelling without exporting transcripts

After cancellation, your transcript download access may be restricted. If you need those transcripts later, you won't be able to retrieve them. Export and save everything before you cancel.

Mistake 5: not requesting a refund if you qualify

Many people cancel successfully but forget to request a refund. If you cancelled within 14 days of purchase and no service was rendered, you're entitled to your money back automatically in some cases, but you may need to request it. Don't assume the refund happens on its own.

Mistake 6: paying app store fees without checking for web alternatives

Transkriptor often costs less when billed directly through their website versus through Apple or Google. If you're paying via an app store, consider whether switching to their web platform and downgrading would save money long-term.

Transkriptor cancellation checklist

Use this checklist to ensure you haven't missed any steps. Tick each box as you complete it.

Escalation: what to do if transkriptor refuses to cancel or refund

If Transkriptor ignores your cancellation request or denies a refund you believe you're entitled to, South African consumer law gives you a clear escalation path.

Step 1: write to transkriptor in writing

Send an email (or registered letter) to Transkriptor's customer service address outlining your cancellation request and refund claim. Include your account number, the date you signed up, the date you requested cancellation, and reference the Consumer Protection Act Section 14. Give them 14 days to respond.

Step 2: escalate to the national consumer commission

If Transkriptor doesn't respond or refuses your claim, file a complaint with South Africa's National Consumer Commission (NCC). The NCC investigates disputes and can compel companies to comply with consumer law. Your complaint is free and can be filed online at www.ncc.org.za.

Step 3: chargeback through your bank

Contact your bank and request a chargeback for unauthorized charges or services not rendered. Provide evidence: your cancellation email, NCC complaint reference, and copies of correspondence with Transkriptor. Your bank will investigate and may force a refund.

Stopee has seen the NCC resolve disputes in favor of consumers within 3 to 6 months. The commission takes South African consumer law seriously and holds companies accountable when they ignore cancellation or refund requests.

Contact information and escalation addresses

If you need to contact Transkriptor directly or lodge a formal complaint, use these addresses and channels.

Transkriptor customer support

Email: contact Transkriptor through their website's support form (transkriptor.com/contact or similar). Response time is typically 2 to 3 business days.

Transkriptor offices

Transkriptor operates offices in multiple locations, including Paris and Washington DC. If email doesn't resolve your issue, you can send a formal cancellation and refund request by registered letter to their Paris office for acknowledgement and processing.

South african regulatory bodies

National Consumer Commission: PO Box 32334, Braamfontein, 2017, South Africa. Phone: 086 100 3417. Website: www.ncc.org.za

Your bank's dispute resolution team: Contact your bank directly if Transkriptor continues charging after cancellation. Most banks process chargebacks within 30 to 60 days.

Why stopee can help you cancel with confidence

Cancelling a subscription shouldn't require a law degree or hours of frustration. Stopee has helped thousands of South African consumers cancel Transkriptor and recover refunds they were entitled to but didn't know they could claim.

Our step-by-step guides are built from real cancellation experiences, updated regularly, and designed for South African consumer law. We flag the traps, explain your rights, and give you the scripts to use when companies push back.

Whether you're downgrading to the free plan, switching to a competitor, or simply cutting unnecessary costs, Stopee makes sure you cancel cleanly, keep your data safe, and get your refund if you qualify. Your time and money matter-let us help you protect both.

Visit Stopee today to access more cancellation guides, refund templates, and consumer rights information tailored for South Africa. We've made it our mission to empower you to cancel anything, anytime, with full confidence and zero regrets.