Manage Flodesk

How to cancel flodesk in south africa: your step-by-step guide to taking control

What flodesk is and why you might want to cancel

Understanding flodesk

Flodesk is an email marketing platform designed for small business owners, creators and marketers who want to send campaigns without wrestling with complicated tools. The service focuses on drag-and-drop email design, subscriber management and automation workflows, combined with some basic commerce features for selling digital products.

If you have signed up for Flodesk, you are paying a monthly or annual subscription - either directly through their website or via your Apple App Store or Google Play account. Stopee understands that subscriptions can feel automatic after a while, and cancelling one shouldn't require a detective hunt through hidden menus.

When cancellation makes sense

You might want to cancel Flodesk if you have found a simpler platform, your business email volume has dropped, or the monthly cost no longer fits your budget. Perhaps the visual design focus isn't as useful to you as you first thought, or you have moved to a competitor like Brevo, Mailchimp or ConvertKit.

Whatever your reason, Stopee is here to walk you through exactly how to end your subscription without stress or surprise charges.

Your consumer rights in south africa and flodesk cancellation

Legal protections you have

South Africa's Consumer Protection Act (CPA) gives you specific rights when you cancel a subscription service. The CPA requires that cancellation be simple, and that you are not charged for services you no longer use.

If Flodesk charges you after you have cancelled, or if cancellation is deliberately made difficult, you have grounds to dispute the charge with your bank or credit card company. You can also escalate to the National Consumer Commission if Flodesk refuses to honour your cancellation.

Your right to cancel and what it covers

You have the right to cancel your Flodesk subscription at any time. Your payment remains active until the end of your current billing cycle - meaning if you pay on the 5th of each month, cancelling on the 10th keeps you live until the end of that month. After that date, you lose access to paid features, but your account data remains retrievable for a period.

Stopee always recommends exporting your contacts and email templates before the final billing cycle ends, just to be safe. If Flodesk's terms are unclear on data retention, contact their support team in writing and ask for a written confirmation of how long they will keep your data after cancellation.

How to cancel flodesk step by step

Cancelling via the flodesk website

If you subscribed directly through Flodesk's website, you can cancel your subscription in just a few clicks from your account dashboard. This is the cleanest and fastest way to end your subscription.

1. Log into your Flodesk account at flodesk.com using your email and password.
   • If you have forgotten your password, click "Forgot password?" and reset it via the link sent to your email.
2. Click your profile avatar or icon in the top right corner of the dashboard.
   • Look for your initials or profile picture in the header area.
3. Select Account settings from the dropdown menu.
   • You should see options like "Profile," "Security" and "Plan + billing." Click on Plan + billing.
4. In the Plan + billing section, locate the button or link labelled Cancel or Downgrade.
   • This is usually positioned near your current plan details and billing cycle information.
5. Click Cancel or Downgrade and follow the on-screen prompts.
   • Flodesk may ask you why you are cancelling - this is optional feedback but can help them improve.
   • You may also see an offer to downgrade to a cheaper plan instead of cancelling completely. Choose the option that suits you.
6. Confirm your cancellation when prompted.
   • Your subscription will remain active until the end of your current billing cycle. You will not be charged again after that date.

Pro tip: Flodesk allows you to reverse a cancellation request if you change your mind before the billing cycle ends. Log back into your account settings and look for an option to reactivate or cancel the cancellation. Once your cycle ends and the account closes, reversal becomes much harder.

Cancelling an app store subscription

If you signed up for Flodesk through Apple App Store (on iPhone or iPad) or Google Play (on Android), you cannot cancel through Flodesk's website. Instead, you must cancel directly with the app store itself, because they manage your billing and payment method.

1. Open the app store where you subscribed.
   • For Apple App Store, open the App Store app on your iPhone, iPad or Mac.
   • For Google Play, open the Google Play app on your Android device or visit play.google.com in a web browser.
2. Navigate to your account or subscription settings.
   • On Apple App Store: tap your profile icon in the top right, then "Subscriptions."
   • On Google Play: tap your profile icon in the top right, then "Payments and subscriptions" then "Subscriptions."
3. Find Flodesk in your active subscriptions list.
   • You may see several subscriptions listed. Look specifically for "Flodesk."
4. Tap Flodesk and select Cancel subscription or Manage subscription.
   • Follow the prompts to confirm cancellation.
5. The app store will confirm your cancellation and stop charging you after the current billing period ends.
   • You will receive a confirmation email from the app store (not directly from Flodesk).

Warning: App store cancellations follow the rules of that store, not Flodesk's policies. Apple and Google have different refund windows - typically 48 hours to 14 days depending on circumstances. If you cancel within this window and believe you qualify for a refund, contact the app store directly, not Flodesk.

Stopee has helped thousands of users navigate app store refunds successfully. Keep your confirmation email and submit it as proof if you dispute the charge with your bank.

Flodesk pricing in south africa and what you are paying for

Understanding flodesk's pricing structure

Flodesk does not publish pricing directly in South African Rand (ZAR), so the amounts below are converted from their USD rates using a current exchange rate approximation. Your actual cost may vary depending on your payment method, local bank fees and VAT applied by payment processors.

Additionally, if you subscribed through an app store, local pricing may differ from web pricing, and app store fees add a small percentage to your monthly charge.

If you are on the legacy flat-rate plan and considering downgrading instead of cancelling, you will move to the newer tiered pricing structure, which may be cheaper - or more expensive - depending on your usage.

What happens after you cancel flodesk

Access and features during your final billing cycle

When you cancel Flodesk, your subscription does not end immediately. Instead, you retain full access to all features until the end of your current billing cycle. If you paid on the 5th and you cancel on the 25th, you can still send emails, edit workflows and access all tools until the end of that month.

This grace period is your chance to export any data you want to keep. Your contacts, email templates, automations and performance reports are all downloadable from your account.

What you lose after the cycle ends

Once your final billing cycle ends, paid features shut off. You cannot send emails, your automation workflows pause and any checkout or commerce features stop working. If you have an email form embedded on your website, it will no longer capture new subscribers.

Your account will still exist, but in a frozen state. You cannot edit campaigns or access advanced features unless you re-subscribe.

Protecting your data before cancellation

Stopee strongly recommends exporting your data before your final cycle ends. Here is what you should save:

• Your contact list (subscriber database)
• Email templates and campaign copies
• Automation workflow diagrams and logic
• Analytics and performance reports
• Any integrations or API keys you have configured

Most of this data can be exported via Flodesk's settings or API. If you are unsure how to export something, contact Flodesk support before you lose access. Once your account closes, retrieving archived data becomes much harder and may incur additional costs if Flodesk charges for data recovery.

Refunds and what to expect when you cancel

Does flodesk offer automatic refunds

Flodesk does not automatically refund your subscription fee when you cancel. Cancelling stops future charges, but it does not reverse charges you have already paid.

If you paid on the 1st and you cancel on the 15th, you will not receive a pro-rata (partial) refund for the unused portion of that month. Your payment remains non-refundable unless special circumstances apply.

When you might qualify for a refund

Flodesk's terms of service state that they will refund a pro-rata portion of prepaid amounts only if they terminate your account without cause. This means if Flodesk closes your account due to a breach of their terms, or if you breach their terms and they suspend you, no refund applies.

If Flodesk terminates your account by mistake, or as a result of their error, you have grounds to request a refund. Submit your request to their support team in writing and include evidence of the error. Stopee recommends keeping copies of all communications.

Refunds for app store subscriptions

If you subscribed through Apple App Store or Google Play, refund requests go to the app store, not Flodesk. Both stores allow refunds within a limited window (typically 48 hours to 14 days, depending on circumstances).

To request a refund from Apple, visit reportaproblem.apple.com. For Google Play, visit play.google.com/store/account and select "Order history," then tap the relevant charge and request a refund. You will need to provide a reason.

Pro tip: Be specific when requesting a refund. "I did not use the service" is weaker than "I cancelled on day 2 and the service was not what was described." App stores evaluate refund requests on a case-by-case basis, and clear reasoning increases your chances of approval.

Common mistakes to avoid when cancelling flodesk

Mistakes that catch people off guard

Cancelling a subscription can feel stressful, especially if you are worried about losing access to your data or being trapped in another billing cycle. We hear from users all the time who thought they had cancelled but kept getting charged, or who lost important emails because they did not export them in time.

Here are the pitfalls Stopee has seen most often:

• Confusing cancellation with downgrade. Flodesk offers both options in the same menu. If you select "Downgrade," you move to a cheaper plan but remain subscribed. If you select "Cancel," the account closes at the end of the cycle. Read the button label carefully.
• Forgetting to export your contact list. Once your account closes, accessing old subscriber data becomes difficult. Spend 10 minutes exporting your contacts before the final cycle ends.
• Cancelling on an app store but not realizing the charge will still appear. App store charges sometimes lag by a few days. If you cancel on day 15 of a 30-day cycle, you may still see a charge on day 30. This is normal - it is the final charge for that cycle. Check your confirmation email to confirm the cancellation went through.
• Not checking for auto-renew after reversal. If you cancel but then reactivate your account, make sure you understand when the next charge will occur. Reactivation may reset your billing cycle.
• Paying with a card that has expired. If Flodesk attempts to charge an expired card and the payment fails, you may think you are safe - but if you re-activate the same card, they may retry the charge. Contact their support team to clarify the status.

Checklist: before you hit cancel

Your final cancellation checklist

Use this checklist to make sure you are ready before you submit your cancellation request:

• Back up your contact list and export it as a CSV file or similar format.
• Download copies of your email templates (if you want to reuse them elsewhere).
• Take screenshots or export your automation workflows (for reference).
• Note the current date and your next billing date so you know when your access will end.
• Check if you have any active campaigns scheduled to send after your cycle ends - if so, you may want to pause them.
• If you use Flodesk's checkout or commerce features, download transaction records if needed.
• Search your email for any integrations or API keys connected to Flodesk and document them before access closes.
• Review Flodesk's Terms of Service one more time if you plan to request a refund.
• Take a screenshot of your account dashboard showing your plan and billing date (for your own records).
• Cancel the subscription and confirm the cancellation email has arrived in your inbox.

Cancellation address and how to escalate if needed

When to contact flodesk directly

If you have questions about your cancellation, need help exporting data or want to dispute a charge, Flodesk's support team is your first point of contact. Stopee recommends always reaching out to them before escalating to your bank or the authorities.

Flodesk's main support channels include email support through their website (support@flodesk.com) and an in-app help chat if you still have access to your account.

Flodesk corporate office address

If you need to send a formal written notice of cancellation or a dispute, you can contact Flodesk's registered office:

Flodesk, Inc.
Registered office: Delaware, USA
Mailing address for general correspondence: Available via their support page

For South African consumer disputes that Flodesk refuses to resolve, you can escalate your complaint to the National Consumer Commission (NCC):

National Consumer Commission
Postal address: Private Bag X44, Pretoria, 0001, South Africa
Telephone: +27 (0)12 428 8000
Email: NCCComplaint@thencc.org.za
Website: www.thencc.org.za

The NCC handles disputes under South Africa's Consumer Protection Act. If Flodesk charges you after cancellation or refuses to honour your cancellation request, you have the right to file a complaint with them at no cost.

If you have been charged incorrectly

If Flodesk continues to charge you after your cancellation should have taken effect, follow these steps:

1. Contact Flodesk support immediately with your account details and evidence of the unwanted charge (bank statement, receipt or charge notification).
2. Request a refund in writing and keep a copy of your request.
3. If Flodesk does not respond within 10 business days, or if they refuse to refund, contact your bank or credit card company and dispute the charge.
4. Provide your bank with the cancellation confirmation, Flodesk's response (or lack thereof) and any other supporting evidence.
5. If the dispute is not resolved to your satisfaction, escalate to the National Consumer Commission.

Most banks in South Africa offer chargeback protection for unauthorized or disputed charges, and Stopee recommends using this protection if Flodesk does not cooperate.

Summary: taking back control of your flodesk subscription

You have more power than you think

Cancelling a subscription should be simple, and your consumer rights in South Africa protect you if a company tries to make it difficult. Flodesk's cancellation process is straightforward if you know where to look, and Stopee has walked you through every step - from the dashboard menus to app store settings to escalation paths if anything goes wrong.

You now know exactly how to cancel, what to export before you lose access, what refunds you might qualify for and where to turn if Flodesk refuses to cooperate. Armed with this knowledge, you are in control, not them.

Stopee has helped thousands of consumers cancel subscriptions cleanly and recover fees they did not owe. Whether you are downgrading to save money, switching to a competitor or stepping back from email marketing altogether, your decision to cancel is valid - and your data, your refund rights and your peace of mind matter.

Do not let confusion or fear of hidden charges keep you locked into a service you no longer want. Take action today, follow the steps in this guide and reclaim ownership of your subscription. If anything goes wrong, Stopee and your consumer protections have your back.