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Cancel Anydesk: The Right Way
How to cancel AnyDesk in south africa and protect your refund rights
What AnyDesk is and why you might want to cancel
AnyDesk is remote-desktop software that lets you access and control computers and other devices from anywhere in the world. Many people use it for technical support, file transfers, and remote collaboration with teams or clients. If you've signed up for a subscription and now want to cancel, you're in the right place.
Whether you're switching to another service, no longer need remote access, or discovered unexpected charges, Stopee is here to guide you through the cancellation process step by step. Understanding your options upfront means you'll avoid accidental renewal charges and know exactly what to expect after you cancel.
How AnyDesk sells its service
AnyDesk offers subscriptions through three distinct channels. You can purchase directly through their web portal (my.anydesk), or you can buy mobile licences through the Apple App Store or Google Play Store. Each channel has its own cancellation process and billing management system, which is important to know before you proceed.
Why cancellation timing matters
AnyDesk subscriptions auto-renew at the end of each billing period unless you cancel explicitly. The company charges your payment method automatically, so delaying cancellation can cost you money. At Stopee, we recommend cancelling at least 30 days before your renewal date to prevent unwanted charges and give yourself a clear cancellation window.
Your consumer rights in south africa
What the consumer protection act says about software refunds
South Africa's Consumer Protection Act provides certain safeguards for consumers, including protections for direct marketing and cooling-off rights in specific situations. However, it does not automatically grant you a 14-day statutory refund for online software subscriptions purchased directly from the vendor.
Your refund rights depend on the terms of AnyDesk's contract, the payment method you used, and whether you fall within any exception categories (such as a trial period that hasn't expired or a contractual breach by AnyDesk). This is where Stopee's guidance becomes invaluable: knowing your actual rights prevents false expectations and empowers you to negotiate with confidence.
Your remedies if a charge is disputed
If AnyDesk charges you after cancellation or you believe a charge is unauthorised, you have several escalation routes. Contact your bank or payment provider to dispute the transaction. Your bank can investigate and potentially reverse the charge. If AnyDesk refuses to acknowledge your cancellation or disputes your claim, you can escalate to the National Credit Regulator (NCR) or lodge a complaint with your payment card issuer.
How to cancel AnyDesk across all platforms
Cancel through the AnyDesk web portal (my.anydesk)
Cancelling through AnyDesk's own website is the most direct route and gives you full control over your account. This method works for any subscription purchased directly from AnyDesk, not through an app store.
- Open a web browser and navigate to my.anydesk.
- Log in with your email address and password.
- If you use two-factor authentication, complete that step.
- Locate your subscription settings (the interface varies slightly between versions).
- In Interface I: click Settings, then General.
- In Interface II: click the License tab, then look for the Subscription section.
- Find and click "Cancel Subscription".
- AnyDesk may show you a confirmation message or offer a discount to retain your business; you can ignore this.
- Confirm your cancellation when prompted.
- Verify cancellation by taking a screenshot of the confirmation message or email AnyDesk sends you.
- Save this for your records in case you need to dispute a future charge.
- Optionally remove your saved payment method.
- Go to Settings or Account, find Payment Methods, and delete any stored card or bank account details.
- This adds a layer of protection against accidental auto-renewal.
Pro tip: Perform this cancellation at least 30 days before your next billing date. AnyDesk sends renewal reminders, but relying on an email is risky. Check my.anydesk directly to confirm your renewal date before you cancel.
Cancel an apple app store subscription (iPhone or iPad)
If you subscribed to AnyDesk through the Apple App Store, you must cancel through your Apple account settings. AnyDesk cannot cancel App Store subscriptions on your behalf.
- Open the Settings app on your iPhone or iPad.
- Scroll up to the top and tap your name and profile photo.
- Tap "Subscriptions".
- You'll see all active and expired subscriptions linked to your Apple ID.
- Find and tap "AnyDesk" in the subscriptions list.
- Apple displays your renewal date and the price you pay.
- Tap "Cancel Subscription".
- Apple asks you to confirm; tap again to verify.
- Confirm that your cancellation status now shows "Subscription Expires" with a date, not an auto-renewal date.
Warning: If you delete the AnyDesk app from your phone, your subscription does not automatically cancel. You must follow these steps in Settings to stop the charges.
Cancel a google play store subscription (Android)
Like Apple, Google manages App Store subscriptions independently. You control cancellation through your Google Play account, not through AnyDesk's website.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner.
- Tap "Payments and subscriptions".
- Google displays all active subscriptions.
- Tap "Subscriptions".
- You'll see a list of all services you pay for through Google Play.
- Select "AnyDesk" from the list.
- Google shows your next billing date and subscription details.
- Tap "Cancel subscription".
- Google asks for a reason; this is optional but helpful feedback.
- Confirm your cancellation.
- Check that your subscription status now reads "Cancelled" or "Expires on [date]".
Pro tip: Screenshot your cancellation confirmation from Google Play. If Google charges you again by mistake, you have proof of your cancellation and can file a dispute with them directly.
What happens to your access after cancellation
Your licence period and access rights
When you cancel an AnyDesk subscription through the web portal, your licence remains active until the end of your current billing period. This means you keep full access to all features you paid for until that date arrives. You do not lose access immediately upon cancellation.
For App Store and Google Play subscriptions, access timelines depend on those platforms' policies. Apple and Google typically honour your remaining subscription time, but we recommend checking their support pages or your subscription settings to confirm your exact expiry date.
Auto-renewal stops immediately
AnyDesk stops auto-renewal as soon as you cancel. You will not be charged again after your current billing period ends. Additionally, removing your saved payment method from your AnyDesk account creates an extra safeguard: even if a system glitch tries to charge you, the payment will fail because no valid payment method is stored.
Refund expectations and exceptions
Trial period refunds
If you're in an AnyDesk trial (typically 14 to 30 days), you can cancel before the trial converts to a paid subscription. AnyDesk notifies you at least three days before the trial expires, giving you time to cancel without being charged. This is your window to cancel and avoid any charges entirely.
If the trial has already converted to a paid subscription and you cancel within a few days, you may be eligible for a refund depending on AnyDesk's discretionary policy. Contact AnyDesk support and ask; they sometimes grant goodwill refunds if you act quickly.
Paid subscription refunds
AnyDesk's global terms do not guarantee refunds for paid subscriptions after the trial period ends. There is no automatic 14-day statutory refund right simply because you changed your mind. Refunds are not typical unless the company breaches its contract or you can demonstrate a legitimate error (such as duplicate charges).
Pro-rata refunds (partial refunds for the unused portion of your subscription) may apply only if AnyDesk itself breaches the contract terms or if force majeure events make the service impossible to deliver. Stopee advises you to request this conversation in writing if you believe you qualify.
Refunds from app store and google play
Apple and Google manage their own refund policies separately from AnyDesk. If you subscribed through either platform, contact Apple or Google directly to request a refund. They typically allow refunds within a short window (often 14 to 48 hours after purchase). AnyDesk cannot process these refunds on your behalf.
AnyDesk pricing and plan options
Local pricing in south african rand
AnyDesk does not publicly list pricing in South African rand (ZAR) as of 2024 and 2025. The company quotes prices primarily in US dollars (USD) or euros (EUR). When you log into my.anydesk, your local currency may appear at checkout, but this depends on your account location and payment method.
How to find accurate pricing for your region
Contact a local AnyDesk reseller in South Africa or reach out to AnyDesk sales directly for a ZAR quote. Alternatively, if prices are quoted in USD or EUR at purchase, use a live currency converter (such as OANDA or XE.com) to calculate the ZAR equivalent at the time of checkout. Exchange rates fluctuate daily, so convert just before you pay to avoid surprises.
| Plan type | Typical use case | Billing | Cancellation ease |
|---|---|---|---|
| Free tier | Personal, non-commercial use | No charge | N/A |
| Monthly subscription | Short-term trials or flexibility | Monthly renewal | 30 days' notice recommended |
| Annual subscription | Long-term users saving costs | Annual renewal | 30 days before renewal |
| App Store or Google Play | Mobile-only users | Platform-managed | Platform settings (not my.anydesk) |
Common cancellation mistakes and how to avoid them
The confusion of cancellation channels
It's heartbreaking when someone thinks they've cancelled AnyDesk but then gets charged again because they cancelled in the wrong place. If you bought through the App Store, cancelling on my.anydesk does nothing. If you signed up on the web, deleting the AnyDesk app won't stop charges.
Before you cancel, identify exactly where you bought your subscription. Check your email for an order receipt; it will state "AnyDesk web portal," "Apple," or "Google Play." Then use the corresponding cancellation method above. At Stopee, we recommend confirming your purchase channel before touching any cancellation button.
Assuming deletion equals cancellation
Many people delete an app thinking it stops the subscription. It does not. Uninstalling AnyDesk from your phone or computer leaves your subscription and auto-renewal intact. You must explicitly cancel through the platform you used to subscribe, or charges will continue.
Missing the 30-day window
AnyDesk's renewal cycle moves quickly. If you miss the 30-day cancellation window and you're charged on the renewal date, you can still cancel immediately to prevent a second charge. However, the first charge for the new period is usually non-refundable. Set a phone alarm or calendar reminder 35 days after your last purchase to give yourself a safety margin.
Not saving cancellation confirmation
If you don't keep a screenshot or email copy of your cancellation confirmation, you have no proof you cancelled if AnyDesk later claims you didn't. Screenshot the confirmation page immediately after you cancel, and save the email AnyDesk sends you. This evidence is invaluable if you need to dispute a charge with your bank or file a complaint with the NCR.
Your post-cancellation checklist
After you submit your cancellation, take these steps to lock down your account and protect yourself from surprises.
- Screenshot or print the cancellation confirmation page and save it in a secure folder.
- Note your licence expiry date clearly (the last day you have access).
- Remove your saved payment method from my.anydesk or your app account.
- Mark your calendar for three days before your licence expires so you can manually check if AnyDesk has auto-renewed.
- Monitor your bank or credit card statements for the next two months; flag any AnyDesk charges as disputes immediately if they appear.
- Unsubscribe from AnyDesk marketing emails to reduce temptation to resubscribe accidentally.
When to contact AnyDesk support or escalate
Reasons to reach out directly to AnyDesk
Contact AnyDesk support if you encounter technical issues during cancellation, such as buttons that don't work or payment methods that won't delete. You can also request a manual refund or discuss pro-rata refund options if you believe you're eligible. Reach out in writing and keep copies of all correspondence.
When to escalate beyond AnyDesk
If AnyDesk refuses to acknowledge your cancellation or denies a legitimate refund request, escalate to the National Credit Regulator (NCR) if credit was involved, or to your bank for a chargeback or payment dispute. Stopee recommends sending a formal demand letter to AnyDesk's registered address before escalating to regulatory bodies; this creates a paper trail and often motivates faster resolution.
Key takeaways and your next steps
Cancelling AnyDesk is straightforward once you know which platform you used to subscribe. Whether you bought through my.anydesk, the Apple App Store, or Google Play, the process takes just five minutes. The critical move is cancelling at least 30 days before your renewal date, saving your cancellation proof, and monitoring your account afterward.
South African consumer law does not guarantee automatic refunds for paid subscriptions, but your bank and the NCR are powerful allies if AnyDesk charges you without authority. You have remedies; you simply need to know how to use them.
Stopee has helped thousands of consumers cancel unwanted subscriptions and recover disputed charges by breaking the process into clear, actionable steps. Follow the guidance above, stay organised with your confirmations, and you'll reclaim control of your billing. If you encounter obstacles or want to report your AnyDesk experience, Stopee is here to support your journey toward subscription freedom and financial peace of mind.
Contact information for AnyDesk
Corporate address for formal correspondence
If you need to send a formal cancellation request or dispute letter, use the following registered address for AnyDesk Software GmbH:
AnyDesk Software GmbH
Koppenplatz 7
10115 Berlin
Germany
This is AnyDesk's official corporate address as listed in their Legal Notice and Privacy Policy. Send registered mail or email correspondence here if you're escalating a dispute. Keep copies of everything you send.
For immediate support, log into my.anydesk and use the in-app support chat or contact AnyDesk's support portal directly. For refund requests, email support and reference your order number, subscription dates, and reason for the refund claim.