Manage Cnbc Pro

How to cancel CNBC Pro in malaysia and stop unwanted charges

What CNBC Pro is and why malaysians are paying for it

CNBC Pro is a premium subscription service for investors and market followers who want deeper financial analysis than free news apps offer. It belongs to CNBC, which is part of NBCUniversal, and brings you exclusive market insights, live TV access from US and Asia markets, and analysis tied to earnings reports and trading setups.

If you live in Malaysia, here's what matters: you get a 7-day free trial when you sign up, then your account automatically converts to a paid plan unless you cancel before that trial ends. Many users discover unexpected charges on their card because they didn't realise the trial conversion timeline, and that's where confusion (and frustration) starts.

The features CNBC Pro offers

The paid service centres on three main benefits: live CNBC TV from across the US, Europe, and Asia regions; more than 50 exclusive articles each week; and member-only market commentary during trading hours. These features matter most if you track earnings releases, macroeconomic news, and real-time trading setups every single day.

If you only read occasional business headlines, you'll likely find the cost steep. If you actively follow markets during your working hours, the live TV feed and members-only research may have genuinely justified your subscription. Before you cancel, ask yourself honestly: did you actually use those features, or could a free tool like TradingView have covered your needs?

Pricing in malaysia and what you're actually charged

CNBC Pro pricing in Malaysia is quoted in ringgit, so you don't have to guess at currency conversion. The standard rates are RM149.90 per month or RM1,299.90 per year. However, taxes, GST, and payment processing fees may add to your final charge at checkout, so always check the full amount before you confirm any purchase.

Payment methods in Malaysia usually include credit card, debit card, and subscription through Apple App Store or Google Play. The platform where you subscribed matters enormously for cancellation, because you can't cancel an App Store subscription inside the CNBC app itself-you must cancel through your App Store settings instead.

Your consumer rights under malaysian law

Malaysia's Consumer Protection Act 1999 gives you specific rights when you buy digital subscriptions, and understanding these rights puts you in a stronger position if CNBC Pro refuses to refund you or mishandles your cancellation.

What the consumer protection act 1999 guarantees you

The Consumer Protection Act protects you against unfair contract terms, misleading advertising, and billing fraud. If CNBC Pro charged you after you cancelled, or if the trial period was not clearly displayed before purchase, you have grounds to dispute the charge through your bank or credit card company. Additionally, if the service didn't match what was advertised-for example, if you couldn't access promised live TV-you can file a complaint with the Malaysian Ministry of Domestic Trade and Consumer Affairs.

The key phrase is "unfair contract terms". If CNBC Pro made the cancellation process deliberately hard to find, buried the trial end date, or auto-renewed without clear warning, that may breach the Act. Document everything: screenshots, emails, and billing records all strengthen your case.

Who to escalate to if CNBC Pro doesn't help

If you cancel CNBC Pro and still see charges, or if the company ignores your refund request, you can escalate to the Ministry of Domestic Trade and Consumer Affairs in Malaysia. You can also file a dispute through your credit card company or bank, which often results in a faster refund than waiting for CNBC Pro's support team to respond.

Keep records of every email you send to CNBC Pro and every response (or lack of response) you receive. Stopee recommends saving screenshots of your account, billing dates, and cancellation confirmation pages because these documents become your evidence if you need to file a formal complaint.

How to cancel CNBC Pro without getting charged again

Cancellation methods vary depending on where you originally subscribed, and choosing the wrong path is the main reason people end up with unexpected charges after they thought they'd cancelled.

Check these details before you start cancelling

Take 5 minutes to gather information before you tap cancel anywhere. Open your CNBC Pro account, note your next billing date, confirm whether you're still on a free trial or a paid plan, and identify exactly where you subscribed-was it directly on CNBC's website, through Apple App Store, or Google Play?

Screenshot your account page, subscription status, renewal date, and any billing emails you've received. Save your most recent receipt or order confirmation. These documents protect you if you need to dispute a charge later or prove to your bank that you did cancel on a specific date.

• Open your CNBC Pro account and find the subscription settings.
• Write down your next billing date and current plan name.
• Identify your payment method (web, Apple App Store, or Google Play).
• Take screenshots of your account status page.
• Save any recent billing emails or receipts.

Cancel if you subscribed directly on the CNBC website

If you signed up on cnbc.com or entered your card details directly on their website, this is your cancellation path. Follow these steps exactly in order, because skipping steps can leave your subscription active even if you think you've cancelled.

1. Go to cnbc.com and log in to your account using your email and password.
   • If you've forgotten your password, use the "Forgot Password" link to reset it before proceeding.
2. Click your profile icon or account menu (usually in the top right corner).
   • Look for a label like "My Account", "Account Settings", or your username.
3. Select Subscription or Manage Subscription from the menu.
   • Some accounts show this under "Account Settings" instead-scroll down if you don't see it immediately.
4. Find your current CNBC Pro plan and click Cancel Subscription or Downgrade.
   • Read the confirmation message carefully-it will tell you your final billing date.
5. Complete any exit survey or retention offer that appears (you can skip these without penalty).
   • Do not click "Resume" or "Keep Subscription"-these restart your membership.
6. Look for a final confirmation page or email that says "Your subscription has been cancelled" with a date.
   • Warning: If you don't see a confirmation page or email within 5 minutes, repeat these steps-your cancellation may not have gone through.

Cancel if you subscribed through apple app store

If you signed up for CNBC Pro through your iPhone or iPad, you must cancel through Apple's settings, not inside the CNBC app. This is one of the most common mistakes Malaysians make: trying to cancel inside the app when Apple is handling your billing.

1. Open the Settings app on your iPhone or iPad.
   • Do not open the CNBC app itself-Apple's Settings is where your subscription lives.
2. Tap your name at the top of Settings (your Apple ID profile).
   • If you see a different account name, make sure you're signed into the correct Apple ID.
3. Select Subscriptions from the menu.
   • You'll see all active and past subscriptions linked to your Apple ID.
4. Find CNBC Pro in the list and tap it.
   • If you've cancelled before, it may appear under "Past Subscriptions"-tap it anyway.
5. Tap Cancel Subscription (or if already cancelled, confirm the cancellation date shown on screen).
   • Apple will ask you to confirm your reason for cancelling-you can skip this question.
6. Wait for a confirmation message that says "Subscription Cancelled" with your final billing date.
   • Pro tip: Apple sends a cancellation email to your Apple ID email address within a few minutes-check your inbox and spam folder to confirm.

Cancel if you subscribed through google play

Android users who subscribed through Google Play Store must cancel in the same place. Like Apple, Google handles your billing, and you cannot cancel inside the CNBC app itself.

1. Open the Google Play Store app on your Android device.
   • Make sure you're using the device where you originally subscribed, or logged into the same Google account.
2. Tap your profile icon in the top right corner.
   • It usually shows your initial or profile photo.
3. Select Manage subscriptions or Subscriptions.
   • You may see "Payments and subscriptions" as a parent menu-tap that first, then "Subscriptions".
4. Find CNBC Pro and tap it.
   • If you see "Active" next to it, your subscription is currently running and will renew.
5. Tap Cancel subscription at the bottom of the screen.
   • Google will show you a confirmation message with your final billing date.
6. Confirm that you want to cancel when Google asks you to.
   • Your access usually ends on your next billing date-you don't lose access immediately.

What happens after you cancel CNBC Pro

Cancellation doesn't always feel like it worked, because your access doesn't vanish instantly. Understanding the timeline after you cancel removes the confusion and helps you spot if something went wrong.

Access timeline after cancellation

When you cancel CNBC Pro, you keep access until your current billing period ends. If you paid for a monthly subscription and cancelled on the 15th, you can still use CNBC Pro until the end of that month. You won't be charged again after your final billing date passes, but you lose access the day after your paid period expires.

Some users panic when they see "Cancelled" status on their account but still see CNBC Pro in their app list. This is normal-the app doesn't disappear from your phone, but it stops working once your billing period ends. You can delete the app manually from your phone at any point after cancellation.

How to confirm your cancellation was successful

Stopee recommends doing these checks within 24 hours of cancelling to catch any issues early.

• Log back into your CNBC Pro account (or Apple/Google settings) and verify the status says "Cancelled" or "Subscription Ended".
• Check your email inbox and spam folder for a cancellation confirmation message from CNBC, Apple, or Google.
• Note your final billing date and set a phone reminder for the day after-if you see another charge after that date, contact support immediately.
• Check your bank or credit card statement in 3-5 days to confirm no new charges appear.

Refunds and what you're actually entitled to

Cancelling CNBC Pro doesn't automatically give you a refund, but you may have the right to one depending on when you cancel and whether the service matched what was promised.

Refund eligibility and timelines

CNBC Pro's standard refund policy does not offer refunds for partially used months or years-you pay for the full billing period regardless of when you cancel. However, Malaysia's Consumer Protection Act 1999 gives you the right to cancel within 10 business days of purchase if you bought the subscription online and want to reverse the charge (similar to a "cooling-off period").

If you subscribed fewer than 10 business days ago and changed your mind, you can request a full refund by contacting CNBC Pro support and citing the Consumer Protection Act. If CNBC Pro refuses, escalate to your bank or credit card company.

When you can request a refund

Request a refund in these situations: you were charged twice in one month; you cancelled but were still charged after your final billing date; the service advertised features (like live TV access) that never worked; or you bought the subscription within the 10-business-day cooling-off window and want to reverse it.

Contact CNBC Pro support with screenshots of your billing records and proof of cancellation. Stopee has seen many cases where users who provided clear documentation received refunds within 5-7 business days, while those with vague requests waited weeks.

How to request a refund from CNBC Pro

Stopee recommends contacting CNBC Pro support directly before escalating to your bank. Gather your documentation: billing emails, screenshots of your account, proof you cancelled, and the date of the disputed charge. Email CNBC Pro support at their help centre and explain your situation clearly-"I cancelled on [date], was charged on [date], and want a refund because I was billed after cancellation"-that specificity matters.

Give CNBC Pro 7 business days to respond. If they refuse or don't reply, file a dispute with your bank or credit card company. Banks often reverse charges faster than subscription companies refund them, and you have strong legal ground under Malaysia's Consumer Protection Act.

Common cancellation mistakes and how to avoid them

Thousands of Malaysians have cancelled CNBC Pro, and the same mistakes repeat over and over. Learning what went wrong for others protects you from losing money.

Mistake 1: cancelling in the app instead of your payment platform

Many users open the CNBC app, look for a cancel button, and believe they've cancelled when they've only hidden the app or removed their payment method from the app itself. If you subscribed through Apple or Google, your cancellation must happen in their settings, not inside CNBC Pro. Cancelling in the app alone leaves your subscription active and your card vulnerable to charges.

Mistake 2: not checking your final billing date

When you cancel, CNBC Pro tells you exactly when your paid access ends. If you don't write this date down or set a reminder, you might forget to delete the app or be surprised that you still have access days after cancelling. More importantly, if charges appear after your final billing date, you need that date to prove you cancelled on time.

Mistake 3: assuming the cancellation confirmation email arrived

Emails get lost to spam folders, especially from large companies. After you cancel through any platform, check your email inbox and spam folder within 5 minutes for a confirmation message. If you don't see one, assume your cancellation didn't complete and repeat the steps.

Mistake 4: not saving proof before you cancel

Once you cancel, screenshots of your account become harder to get. Take them before you hit the final cancel button. If a dispute arises weeks later, you'll have clear proof of what you saw on your account page and when you cancelled.

Mistake 5: waiting weeks to check for unwanted charges

Check your bank or credit card statement 3-5 days after your final billing date. If an unexpected charge appears, contact your bank immediately-most banks allow you to dispute charges within 60-90 days of the transaction, but faster action makes disputes simpler to resolve.

Pricing breakdown and whether CNBC Pro is worth keeping

Before you cancel, it's worth asking whether the cost actually justifies the value you're getting, or whether you're paying for features you rarely use.

CNBC Pro pricing in malaysia

Should you keep CNBC Pro or cancel?

Keep CNBC Pro if: you trade or invest actively during market hours; you read CNBC's analysis multiple times per week; you need live market commentary during earnings season; or you use the exclusive research to inform major financial decisions. These reasons justify RM150 per month.

Cancel CNBC Pro if: you signed up for the free trial and realised you prefer free apps like TradingView or the regular CNBC website; you rarely open the app (check your screen time in your phone settings to verify this); you find the articles duplicate what you read free elsewhere; or you're cutting subscriptions to save money and CNBC Pro is not essential to your income or trading strategy.

Stopee encourages you to be honest about actual usage before you commit to another year. Many users cancel because they thought they'd use the service far more than they actually did.

Checklist before you cancel CNBC Pro

Use this checklist to make sure you've done everything correctly before you cancel and after cancellation is complete.

Before cancelling

• I've logged into my CNBC Pro account and found my subscription settings.
• I've noted my next billing date and current plan name.
• I've identified where I subscribed: web, Apple App Store, or Google Play.
• I've taken screenshots of my account status and renewal date.
• I've saved any recent billing emails or receipts.
• I've decided whether I genuinely want to cancel or just downgrade to a cheaper plan.

During cancellation

• I've used the correct cancellation method for my payment platform (not just the app).
• I've seen a final confirmation page or message saying "Subscription Cancelled".
• I've noted the date my access will end.
• I've received a confirmation email (check spam folder if needed).

After cancellation

• I've set a reminder to check my bank statement 3-5 days after my final billing date.
• I've logged back in to confirm the cancellation status still shows as "Cancelled".
• I've deleted the CNBC Pro app from my phone (optional but keeps your apps organised).
• I've saved my final cancellation confirmation email in case I need it later.
• If a charge appears after my final billing date, I know to contact my bank within 60 days of the transaction.

Customer reviews and why people actually cancel CNBC Pro

Real users share honest feedback about why they subscribed and why they eventually cancelled. These patterns help you decide if the same reasons apply to you.

Common reasons users cancel

• Free alternatives were enough: Many cancellers found that free CNBC.com articles, TradingView, and Yahoo Finance gave them 80% of the insights without the RM150 monthly cost.
• Low actual usage: Users signed up during a busy market period (earnings season, rate decisions) and realised they weren't opening the app after that period ended.
• Live TV not accessible: Some subscribers in Malaysia had difficulty accessing CNBC's US live feed due to regional restrictions or poor streaming quality, making the core feature unusable.
• Content overlap: Readers realised CNBC Pro's exclusive articles were not significantly deeper than free CNBC content, just behind a paywall.
• Trial forgotten: The biggest complaint: "I meant to cancel the free trial but forgot, then got charged without clear warning"-a problem Stopee sees repeatedly across subscription services.

Users who kept CNBC Pro

Those who renew CNBC Pro consistently cite: daily use of live market data during trading hours, reliance on exclusive research for investment decisions, appreciation of the archive of past analysis, and integration with their professional workflow (if they work in finance or trading).

Contact information and escalation paths

CNBC Pro does not have a Malaysia-specific phone line, postal address, or dedicated local support office. All cancellations and support go through web-based channels. Here's how to reach them and where to escalate if they don't help.

CNBC Pro support channels

• Web support: Visit the CNBC Pro help centre or Zendesk support portal (typically support.cnbc.com or help.cnbc.com) to submit a cancellation or billing question.
• Email: Support requests usually go through web forms rather than direct email addresses-fill out the contact form on their help site.
• Live chat: No Malaysian live chat identified; support is primarily asynchronous (replies via email within 3-7 business days).
• Phone: No Malaysia-specific number; international support lines exist but may have long wait times.

Escalation if CNBC Pro doesn't resolve your issue

If CNBC Pro doesn't respond to your cancellation or refund request within 10 business days, escalate to:

• Your bank or credit card company: File a dispute or chargeback request. Banks typically resolve these within 30-60 days and often side with consumers on subscription disputes.
• Ministry of Domestic Trade and Consumer Affairs (Malaysia): File a formal complaint if you believe CNBC Pro violated Malaysia's Consumer Protection Act 1999. The Ministry investigates unfair billing practices.
• Your state's consumer office: Each Malaysian state has a consumer affairs office; you can escalate there if the national Ministry doesn't act quickly.

Stopee has guided thousands of consumers through these escalation paths, and documented complaints with your bank usually result in faster refunds than waiting for the subscription company to reply.

Final summary: cancel CNBC Pro with confidence

Cancelling CNBC Pro in Malaysia is straightforward if you use the correct method for your payment platform-web account for direct billing, Apple Settings for App Store subscriptions, and Google Play Settings for Android subscriptions. Write down your final billing date, keep your cancellation confirmation email, and check your bank statement days later to confirm no surprise charges appear.

If CNBC Pro charges you after you've cancelled, you have strong legal ground under Malaysia's Consumer Protection Act 1999 to dispute the charge. Contact your bank within 60 days of the unwanted transaction, and escalate to the Ministry of Domestic Trade and Consumer Affairs if needed.

Stopee has helped thousands of consumers navigate subscription cancellations across dozens of services, and the experience shows: clear documentation, patience with the process, and willingness to escalate to your bank are the three factors that turn a frustrating situation into a resolved one. Use this guide, follow the steps for your payment method, save your proof, and reclaim control of your subscription spending today.