Manage Steezy

How to cancel Steezy in malaysia and avoid surprise charges

What is Steezy and why you should understand the billing before you sign up

Steezy is an online dance learning platform that operates on an automatic renewal subscription model. You gain access to over 1,500 dance classes taught by more than 150 instructors, with beginner-friendly programmes structured across styles like hip-hop, ballet, and contemporary movement. The service charges you monthly or annually until you actively cancel-which means your card gets charged automatically on your renewal date unless you take action beforehand.

Many Malaysian users find themselves frustrated because they discover the auto-renewal clause only after the second or third charge appears on their card statement. You are not alone in this experience, and that is precisely why Stopee exists: to help you understand exactly what you signed up for, when your next charge hits, and how to stop it cleanly before money leaves your account.

How steezy's pricing and plans work in malaysia

Steezy offers two main billing cycles: monthly and annual. The monthly plan costs approximately RM99.00, while the annual plan is around RM1,188.00. Your exact charge amount may vary slightly because foreign exchange rates and your bank's transaction fees apply when Steezy (a US-based service) bills your Malaysian card. Always check your bank statement for the exact ringgit amount you were charged, because sometimes the USD conversion surprises users.

Where Steezy support is based and why it matters for malaysia cancellations

Steezy does not operate a Malaysia-specific support office or publish local customer service hours. This means you cannot call a Malaysia phone line to cancel, and you won't find Malaysia-based live chat during your working day. Instead, you submit cancellation requests via email or through the Steezy support portal (steezy.zendesk.com), which can take 24 to 48 hours to process depending on response time.

For Malaysian subscribers, this creates a timing risk: if your renewal date falls on a Friday evening, and you email support on Friday night, you may not get a response until after the charge has already hit your account on Monday morning. The key is to cancel at least 7 to 10 days before your billing date to give support time to process your request and confirm cancellation before the charge goes through.

Your consumer rights in malaysia and what you can do if Steezy charges you unfairly

Malaysia's Consumer Protection Act 1999 protects you against unfair contract terms and misleading billing practices. If Steezy fails to make its auto-renewal terms clear at the point of purchase, or if the service charges you after you have requested cancellation, you have legal ground to dispute the charge.

What the consumer protection act 1999 covers for digital subscriptions

Under Section 131 of the Consumer Protection Act 1999, traders (including online platforms) must provide you with clear, accurate information about the contract before you agree to it. If Steezy's cancellation process is hidden, or if the auto-renewal terms are not plainly visible during sign-up, the Act covers your right to dispute unfair contract terms. Additionally, if you cancel in good faith and Steezy charges you again, you can lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA).

Stopee recommends taking screenshots of the cancellation confirmation email from Steezy and keeping all your bank statements. If a charge appears after you have cancelled, you have written proof to support your complaint and refund claim with your bank and with the MDTCA if needed.

How to escalate if Steezy refuses to cancel or process a refund

If Steezy's support team ignores your cancellation request or refuses to refund a charge, your first step is to contact your bank and file a dispute (called a "chargeback" in Malaysia). Your bank will investigate and may reverse the charge within 30 to 60 days. Keep your cancellation email, Steezy's response (or lack of response), and your billing statement as evidence.

If the dispute fails or if you want to escalate further, contact the Ministry of Domestic Trade and Consumer Affairs (MDTCA) online or in person. You can also approach the Consumers Association of Penang (CAP) or your state's consumer association for free advice. Stopee has helped thousands of consumers use these official channels to recover money from companies that continue charging after cancellation requests have been made.

How to cancel Steezy depending on where you subscribed

The cancellation method depends on whether you signed up through Steezy's website, the Apple App Store, or Google Play. Cancelling on the wrong platform leaves your subscription active and charges you again, so your first step is to identify where you actually subscribed.

Find out which platform you used to subscribe

Check your email for the original receipt from Steezy. If it says "Steezy Web Subscription" or shows a Steezy email receipt, you subscribed on the website. If the receipt says "Apple" or "iTunes", you subscribed through App Store. If it says "Google Play", that is your platform. You can also check your subscription list in Settings on your phone to confirm.

• Website subscription: Receipt from steezy.com or [email protected]
• Apple App Store subscription: Receipt from Apple with "App Store" in the header
• Google Play subscription: Receipt from Google Play Services

Once you know the platform, follow the correct cancellation steps below. Do not attempt to cancel through multiple platforms at once, because this can cause delays and confusion.

Cancel a web subscription through Steezy support

If you subscribed directly on steezy.com using your credit card, you must contact Steezy support to cancel. The company does not offer self-service cancellation inside the website account settings, so you have to send a support ticket or email.

1. Go to steezy.zendesk.com or search for "Steezy contact us"
2. Click on "Submit a request" or the help form link
   • You may need to sign into your Steezy account first
3. In the "Subject" field, write: "Cancel my web subscription" or "Request subscription cancellation"
4. In the message box, include:
   • Your full name as it appears on your Steezy account
   • The email address tied to your subscription
   • Your current billing date (the day your card is charged each month)
   • Your request: "I want to cancel my subscription effective immediately"
5. Submit the form and note the ticket number provided
6. Pro tip: Screenshot the confirmation page with the ticket number. You need this if support claims they never received your request
7. Wait for a reply email (usually within 24-48 hours). Steezy will confirm that your subscription has been cancelled and will state the cancellation date
8. Warning: Do not assume silence means cancellation. If you do not receive a confirmation email within 72 hours, send a follow-up message with your ticket number

Cancel an apple app store subscription

If you subscribed through the iOS app and your card is tied to your Apple ID, you must cancel through Apple's Settings, not through Steezy. Cancelling inside the Steezy app does not work and will leave you charged.

1. Open the Apple Settings app on your iPhone or iPad
2. Tap on your name (Apple ID) at the top of the screen
3. Select "Subscriptions" (you may see "Media & Purchases" on older iOS versions)
   • You may need to authenticate with Face ID, Touch ID, or your Apple password
4. Find "Steezy" in the list of active subscriptions
5. Tap on Steezy to open the subscription details
6. Tap "Cancel Subscription"
7. Confirm your choice when Apple asks if you want to cancel
8. You will see a new status: "Expires on [date]". This date is your final access day, and you will not be charged after this date
9. Pro tip: Screenshot the expiry confirmation. This is your proof of cancellation

Cancel a google play subscription

If you subscribed through the Android app or Google Play Store, you cancel directly through Google Play on your phone or computer. Like Apple, you do not cancel inside the Steezy app itself.

1. Open the Google Play Store app on your Android phone or visit play.google.com/store on a computer
2. Tap the profile icon in the top-right corner
3. Select "Payments and subscriptions"
4. Tap "Subscriptions"
5. Find and tap on "Steezy"
6. Tap "Cancel subscription"
7. Select your cancellation reason (optional, but Google records this for consumer feedback)
8. Confirm the cancellation
9. Google Play will show you a final access date. You can use Steezy until this date at no additional cost
10. Pro tip: Take a screenshot of the "Cancelled" status and final access date for your records

What happens after you cancel Steezy and whether you get a refund

Cancelling your Steezy subscription stops future charges, but it does not automatically refund money you have already paid. You need to understand the difference between cancellation and refunds, because many users assume they work together.

You keep access until your paid period ends

When you cancel, Steezy does not cut off your access immediately. Instead, you retain full access to all classes and content until the end of your current billing period. For example, if you paid RM99.00 on the 15th of the month and you cancel on the 20th, you can still use Steezy until the 14th of next month, at which point your account goes dormant and no charge is made.

This grace period is fair to you as a consumer. You have already paid for the month, so you deserve to use it completely before losing access. Do not expect to be charged proactively or to receive a "final bill" unless you choose to reactivate.

How to request a refund and what steezy's policy says

Steezy's standard refund policy does not offer refunds for unused subscription time. If you paid for a monthly plan and cancel on day 5, the company typically will not return the remaining 25 days' cost. However, under the Consumer Protection Act 1999, you may have grounds for a refund if:

• You cancel within 14 days of your first purchase (the statutory cooling-off period)
• The service is defective or does not match the description provided
• Steezy continued charging after you requested cancellation
• The auto-renewal terms were not clear at the time you signed up

If you qualify for a refund under one of these reasons, contact Steezy support and cite the Consumer Protection Act 1999, Section 131 (unfair contract terms) or Section 136 (right to cancel within 14 days for distance contracts). Stopee recommends framing your request clearly: "I am requesting a refund because [reason]. This is my right under Malaysia's Consumer Protection Act 1999."

Your subscription account and data after cancellation

Cancelling your subscription does not delete your Steezy account or remove your personal data. Your profile, login credentials, and any playlists or notes you created remain stored on Steezy's servers. If you also want to delete your account and erase your personal data, you must submit a separate request to support-cancellation and account deletion are two different actions.

To request account deletion, contact Steezy support with the subject line "Request account deletion and data removal". Include your full name and the email tied to your account. Ask for confirmation once your data has been permanently deleted from their systems.

Common mistakes malaysian users make when cancelling Steezy

It is frustrating when you take action to cancel and then discover you were charged again anyway. These mistakes happen frequently, and knowing what to avoid puts you ahead.

Mistake 1: cancelling on the wrong platform

If you subscribed through the App Store but you cancel your account inside the Steezy website, your subscription remains active and you will be charged again. The three platforms (Steezy website, Apple, and Google Play) operate independently. Cancelling in one place does not affect the others.

What to do: Check your original receipt to identify which platform you used, then cancel exclusively through that platform. If you are unsure, contact Steezy support and ask them to confirm which billing method is linked to your account.

Mistake 2: assuming that cancelling the app deletes your subscription

Uninstalling the Steezy app from your phone does not cancel your subscription. The app is just the interface to access the service, and Steezy's billing system continues running on their servers even if the app is gone. You will still be charged on your renewal date unless you formally cancel through the correct platform.

What to do: Always cancel your subscription through Apple Settings, Google Play, or Steezy support before deleting the app. Cancellation first, then delete the app if you wish.

Mistake 3: waiting until the day before your renewal date

If your renewal date is on the 15th and you email Steezy support on the 14th, the charge will likely process before your cancellation request is reviewed. Steezy support operates on a 24 to 48-hour response time, and billing happens automatically at a set time each day.

What to do: Cancel at least 7 to 10 days before your billing date. This gives support time to process your request and confirms cancellation before automatic charging occurs. For App Store and Google Play cancellations, the change is usually instant, but for web subscriptions, build in a buffer.

Mistake 4: not keeping proof of your cancellation request

If you cancel on the 20th and Steezy charges you again on the 25th, you need written evidence that you requested cancellation. Without this, your bank's dispute team cannot easily determine who is at fault.

What to do: Screenshot the confirmation message or cancellation email from Steezy, or take a photo of your Apple/Google cancellation confirmation. Store these in a folder on your phone or cloud storage. If a charge appears, you can provide this evidence to your bank for a swift chargeback.

Timeline for cancellation and when to expect your subscription to end

Understanding the timeline helps you plan your cancellation and track whether it actually worked.

The key variable is the processing time for web subscriptions. If you submit a cancellation request to Steezy support and your renewal date falls within 24 hours, your charge may go through before support can cancel your account. This is why the 7 to 10-day buffer exists: it ensures there is enough time for support to action your request before billing automation triggers.

Checklist before and after your Steezy cancellation

Use this checklist to confirm you have completed each step and reduced the risk of being charged after cancellation.

Before you cancel

• Take a screenshot of your Steezy active plan and renewal date
• Identify which platform you subscribed through (website, Apple, or Google Play)
• Note your current billing date and the amount charged (in RM)
• Save the email address tied to your Steezy account
• Calculate your cancellation date (at least 7-10 days before renewal)

During cancellation

• Cancel through the correct platform (do not mix platforms)
• Take a screenshot of the cancellation confirmation
• Record the date and time you submitted your cancellation
• If using Steezy support, save your support ticket number

After cancellation

• Wait 24-48 hours and check your email for a cancellation confirmation
• Log back into Steezy to confirm the subscription status shows "cancelled" or "expired"
• Check your bank statement on your expected renewal date to confirm no charge was made
• If a charge appears after cancellation, contact your bank within 30 days
• Keep all screenshots and confirmation emails for at least 12 months

Reviews: what other malaysian users say about cancelling Steezy

Real experiences from Malaysian subscribers reveal patterns in what works and what does not.

Many users report that Apple App Store and Google Play cancellations are straightforward and work reliably. The cancellation takes effect immediately in the account settings, and no charge appears after the final billing date. Users praise the simplicity of these platform-based cancellations.

However, web subscription cancellations through Steezy support receive more mixed feedback. Some users report quick responses and smooth cancellations within 24 hours. Others describe delayed responses, unclear confirmation, and unexpected charges after they believed they had cancelled. The variation depends on support ticket volume and your timing relative to the renewal date.

A recurring frustration is that Steezy does not clearly display the cancellation option inside the account settings for web subscribers. Users expect to see a "Cancel Subscription" button next to their plan details, but instead they must hunt for contact forms or submit support tickets. This hidden process leads many users to assume cancellation is not possible, delaying action until the charge surprise appears.

Several Malaysian users also mention unexpected charges due to currency conversion or bank fees that were not anticipated. The RM99.00 monthly charge, for example, sometimes appears as RM102.00 or RM105.00 on the card statement after foreign exchange margin is added. Users recommend checking your exact card statement rather than relying on the advertised plan price in ringgit.

Should you cancel Steezy or keep your subscription

Before you cancel, consider whether the service actually meets your needs. Some users cancel impulsively and regret losing access to structured dance content, while others cancel because the service simply is not worth the monthly cost.

Reasons to cancel Steezy

• You have not logged in within 30 days and do not intend to use the classes
• You found alternative dance learning platforms (YouTube, TikTok, or local dance studios) that work better for you
• The subscription cost no longer fits your budget after a change in circumstances
• You completed the beginner programmes and want to move to live classes or in-person instruction
• The video quality, instructor style, or class selection does not match what you expected
• You are being charged and did not agree to auto-renewal or missed the cancellation window

Reasons to keep your Steezy subscription

• You use the platform at least 2-3 times per week and feel motivated by the structured curriculum
• You have a specific goal (learning hip-hop, ballet basics, or dance fitness) and Steezy's beginner programmes directly support that goal
• The RM99.00 monthly cost is lower than in-person dance classes in your area (typical in-person classes in Malaysia cost RM80-200 per session)
• The variety of 150+ instructors and 1,500+ classes means you always have fresh content and never run out of material
• You prefer learning at your own pace and on your own schedule, which suits online video classes

Contact details for Steezy support and consumer authorities in malaysia

Steezy customer support channels

For cancellation requests and account issues, use these official Steezy channels:

• Support portal: steezy.zendesk.com
• Support email: Contact through the support form on the Steezy website (no direct email published)
• App support: Tap "Settings" inside the Steezy app and select "Help" or "Contact Us"
• No phone support available for Malaysia subscribers

Response time is typically 24-48 hours for support tickets. If you do not receive a reply within 72 hours, send a follow-up message with your original ticket number.

Malaysian consumer authorities for complaints and escalation

If Steezy refuses to cancel or process a refund, escalate to these official Malaysian authorities:

• Ministry of Domestic Trade and Consumer Affairs (MDTCA): kpdnhep.gov.my | Hotline: 1800-886-800 (toll-free)
• Consumers Association of Penang (CAP): consumer.org.my | Phone: 04-657-7511
• Your state consumer association: Check your state government website for local consumer protection offices
• Bank dispute department: Call your bank to file a chargeback if Steezy continues charging after cancellation

Keep copies of all cancellation requests, confirmation emails, and bank statements when you approach these authorities. Written evidence significantly improves your chances of a successful complaint and refund.

How stopee helps you take control of your subscriptions

Cancelling a digital subscription should not require a PhD in customer service troubleshooting. Stopee exists because thousands of Malaysian consumers are charged unfairly every month by platforms that hide cancellation processes or ignore cancellation requests. We have built a resource that walks you through each step with precision and empathy.

Every guide on Stopee (stopee.com) is written by consumer advocates who have dealt with the same frustration you are experiencing now. Stopee covers the exact timing to cancel, the common mistakes that trigger surprise charges, your rights under Malaysian consumer law, and exactly what to do if a company continues charging after you have cancelled. We do not take the company's word for it-we give you the power to verify every step and keep proof.

Whether you are cancelling Steezy, a streaming service, a fitness app, or a software subscription, Stopee has helped thousands of consumers cancel cleanly, recover unfair charges, and know exactly what their rights are. Your next step is to follow the cancellation method above, take your screenshots, and record your confirmation. Then share your experience with others on Stopee to help them navigate the same path you just took.