Manage Steezy

How to cancel steezy in new zealand and get your money back

What is steezy and why you might want to cancel

Steezy is an online dance learning platform that delivers video classes, practice tools and a mobile app to help you master choreography and freestyle techniques. You subscribe to access a library of on-demand lessons, and you can learn on the Steezy website or through apps on your phone.

You might want to cancel because the content no longer fits your schedule, you've mastered what you needed, or you'd prefer to explore other dance platforms. Whatever your reason, Stopee is here to walk you through the cancellation process step by step so you get it right the first time.

Where steezy operates

Steezy runs subscriptions through three channels: its website (web browser access), Apple's App Store for iOS devices, and Google Play for Android users. The platform you use to subscribe matters because each has its own cancellation method and refund rules. Stopee recommends checking your email receipts or device settings to confirm where you signed up.

Why cancellation timing matters

You keep access to all paid content until the end of your current billing cycle, even after you cancel. Cancellation simply stops future charges. If you want a refund for the current month or recent charges, you'll need to request one separately within 30 days. Understanding this upfront saves frustration later.

Pricing and plan options

Steezy offers tiered subscription plans with prices that vary by platform and region, shown in New Zealand dollars (NZD).

Exact prices appear at checkout on the Steezy website or in your device's app store. Stopee advises checking your subscription details before you cancel to confirm which plan you're paying for and when your next billing date falls.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act protects you even when a company's terms and conditions say otherwise.

What the consumer guarantees act covers

If Steezy promised you could learn dancing and the service is faulty, incomplete, or not as described, you have the legal right to a repair, replacement, or refund. You do not need to accept a cancellation-only outcome if the service has genuinely failed to meet its promises.

The Act applies regardless of what Steezy's refund policy states. If you believe you've been misled or the service is faulty, escalate your complaint to the Commerce Commission or contact a community law centre for free advice. Stopee recommends documenting your concerns in writing to Steezy Support before escalating.

The 14-day cooling-off period

Steezy's terms do not mention a mandatory 14-day cooling-off period. However, if you subscribed online in New Zealand, you may have statutory rights depending on whether Steezy qualifies as a "distance seller." If you cancel within 14 days and haven't substantially used the service, you may be entitled to a full refund under consumer law, even if Steezy's policy says otherwise.

Contact Stopee if you're unsure whether this applies to you; the distinction can affect your refund outcome significantly.

How to cancel steezy step by step

Your cancellation route depends on where you bought your subscription. Follow the method that matches your purchase platform.

Cancel a web subscription (on the steezy website)

1. Go to the Steezy website and sign in with your email and password.
   • If you've forgotten your password, click "Forgot password?" and follow the email link to reset it.
2. Click your account icon or profile menu (usually top-right of the page).
   • Look for "Account Settings," "My Account," or "Subscriptions."
3. Navigate to the Subscriptions section.
   • You'll see your active plan listed with the next billing date.
4. Click Cancel or Manage subscription next to your plan.
   • Read the confirmation message carefully; Steezy may ask why you're leaving.
5. Confirm your cancellation when prompted.
   • You'll receive a confirmation email within minutes. Save this for your records.
6. If the online method fails, email support@steezy.co with your account email address and the phrase "I request cancellation of my Steezy subscription effective immediately."
   • Steezy Support typically responds within 24-48 hours.
   • Pro tip: Keep a copy of your email and their reply as proof of your cancellation request.

Cancel an iOS subscription (Apple app store)

1. Open the Settings app on your iPhone, iPad, or iPod Touch.
   • This is the grey cog icon, usually on your home screen.
2. Tap your name at the top of Settings.
   • If you see "iCloud" instead, you may be signed into a different account; scroll down and check "Media & Purchases."
3. Tap Subscriptions.
   • You'll see a list of all active subscriptions tied to your Apple ID.
4. Find and tap Steezy.
   • If you don't see it, you may not have an active subscription, or it's under a different Apple ID.
5. Tap Cancel subscription.
   • Apple will ask you to confirm and may offer a discount to keep you; ignore these prompts if you want to cancel.
6. Tap Confirm at the final prompt.
   • You'll get an on-screen confirmation and an email from Apple. Your access continues until the end of your current billing period.
   • Warning: Steezy cannot cancel App Store subscriptions on your behalf. You must do this through Apple Settings yourself.

Cancel an android subscription (Google play)

1. Open the Google Play Store app on your Android device.
   • Look for the colourful Play Store icon (triangle in red, blue, yellow, and green).
2. Tap your profile icon at the top-right (usually a circle with your initial or photo).
   • If you see "Sign in" instead, tap it and enter your Google account email and password.
3. Tap Payments and subscriptions.
   • A menu will appear with options for payments, subscriptions, and settings.
4. Tap Subscriptions.
   • You'll see all active subscriptions on your Google account.
5. Find and tap Steezy.
   • If it's not listed, your subscription may have already ended or be under a different Google account.
6. Tap Cancel subscription.
   • Google Play will confirm your choice and show your access end date.
   • Pro tip: Screenshot the confirmation screen as proof for your records.
7. If you encounter errors, contact Stopee or Steezy Support at support@steezy.co with your Google Play order number (found in your email receipt).
   • Include a screenshot of the error message so Support can troubleshoot faster.

What happens after you cancel

Cancellation is not the end of the conversation; understanding what comes next protects your access and money.

Your access and billing after cancellation

You retain full access to all Steezy content, classes, and features until midnight on the last day of your current billing cycle. If you subscribed on the 15th of a month, you can use Steezy until the end of that same month. After that date, your account becomes inactive unless you resubscribe.

Cancellation immediately stops all future charges. If your next billing date is 5 September and you cancel on 31 August, you won't be charged on 5 September. Stopee recommends cancelling at least 3 days before your next billing date to ensure the cancellation processes in time.

Your account data and profile

Your account profile, watch history, saved playlists, and practice notes remain on Steezy's servers even after cancellation. You can reactivate your subscription and pick up where you left off without losing any data. If you want to delete your account entirely or export your data, contact support@steezy.co and request account deletion or a data export. Steezy typically processes these requests within 7-14 days.

Refunds and how to claim yours

Cancellation does not automatically trigger a refund, but you may be eligible depending on your circumstances and payment method.

Refunds for web subscriptions

1. Email Steezy Support at support@steezy.co within 30 days of the charge you want refunded.
   • Subject line: "Refund request for [your email address]"
   • Include the transaction date, amount (in NZD), and your reason for the refund request.
2. Steezy Support will review your request against their refund policy.
   • Approval is not automatic; Steezy evaluates each case individually.
   • Warning: If you've accessed the service extensively, Steezy may deny the refund.
3. If approved, Steezy issues the refund to your original payment method (credit card, debit card, or PayPal).
   • Processing typically takes 5-10 business days for the amount to appear in your bank account.
4. If Steezy denies your refund and you believe you're entitled to one under consumer law, escalate to the Commerce Commission or your bank's dispute team.
   • Stopee advises keeping all receipts and email correspondence as evidence.

Refunds for iOS (Apple app store) subscriptions

1. Visit Apple's Report a Problem portal at reportaproblem.apple.com.
   • Sign in with your Apple ID.
2. Find the Steezy charge you want refunded in your transaction history.
   • Apple lists all App Store purchases and subscriptions here, sorted by date.
3. Click the charge and select Report a Problem.
   • Choose your reason (e.g., "I did not authorise this charge" or "I did not use this service").
4. Submit your request.
   • Apple reviews it and typically responds within 24-48 hours by email.
   • Pro tip: Apple approves refund requests faster if you claim you didn't use the service substantially.
5. Important: Steezy cannot process refunds for App Store charges. Apple handles all iOS refunds independently.
   • If Apple denies your refund, you can appeal once; contact Apple Support directly if that fails.

Refunds for android (Google play) subscriptions

1. Open the Google Play Store app and tap your profile icon.
   • Navigate to Payments and subscriptions > Subscriptions.
2. Tap Steezy and then tap the three vertical dots (menu icon).
   • Select Show purchase receipt to view your transaction details.
3. Email Steezy Support at support@steezy.co with your Google Play order number and request assistance with a refund.
   • Include your transaction date and amount.
   • Google Play refund rules differ from web purchases; Steezy may have more authority here.
4. If Steezy cannot help, contact Google Play Support directly.
   • Visit support.google.com, search "Google Play refunds," and open a case with your order number.
   • Pro tip: Google Play typically allows refunds within 48 hours of purchase if you haven't accessed the service heavily.

Common mistakes when cancelling steezy

Cancelling a dance subscription might seem straightforward, but small oversights can leave you paying or without proof of your request.

Mistake 1: cancelling through the wrong platform

If you subscribed via the Apple App Store but try to cancel on the Steezy website, nothing happens. Your subscription keeps renewing, and you stay charged. Always cancel through the same platform where you subscribed. Check your email receipts if you're unsure; Apple, Google, and Steezy send confirmation emails that clearly state the payment method and platform.

Mistake 2: not keeping proof of cancellation

You receive an on-screen confirmation and an email when you cancel, but many people delete these immediately. If a charge appears after cancellation (a rare but real problem), you'll need that proof to dispute it with your bank or the payment platform. Stopee recommends taking a screenshot of your cancellation confirmation and keeping the email for at least 3 months after your final billing date.

Mistake 3: assuming cancellation means a refund

Stopping charges does not equal money back. You must request a refund separately, usually within 30 days, and Steezy must approve it. If you cancel on the 28th and hope for a refund of the 29th charge, you'll need to contact Support immediately. Acting within the 30-day window is critical; requests after that are almost always denied.

Mistake 4: not checking the renewal date before cancelling

If your subscription renews on the 10th and you cancel on the 9th, you'll still be charged on the 10th (the charge processes before your cancellation takes full effect). To avoid any final charge, cancel at least 3 days before your renewal date. Check your account settings to confirm the exact date, then mark it in your calendar.

Frequently asked concerns about cancelling steezy

Can steezy stop me from cancelling?

No. Steezy cannot prevent you from cancelling your subscription. If the online method fails, email Support and request cancellation in writing. Document everything. If Steezy refuses or delays your cancellation request beyond 48 hours, contact the Commerce Commission or your bank to dispute ongoing charges.

Will i lose my playlists and history if i cancel?

No. Your account data, saved videos, and watch history remain on Steezy's servers. If you resubscribe in the future, everything will be exactly as you left it. You do not need to save or back up your playlists.

Can i pause instead of cancel?

Steezy does not advertise a formal pause feature. Your only options are to stay subscribed or cancel. If you want a temporary break, cancel now and resubscribe when you're ready. Your account will not be deleted, and you can rejoin without penalty.

What if steezy charges me after i cancel?

Contact support@steezy.co immediately and explain that you cancelled your subscription. Provide your cancellation confirmation email or screenshot. If Steezy disputes that you cancelled, share your proof. If Support doesn't refund the charge within 7 days, contact your bank or payment provider and open a dispute. Stopee recommends filing a complaint with the Commerce Commission if the company is unresponsive.

Checklist: before, during and after cancellation

Contact information and escalation

If you encounter problems cancelling Steezy or disputing a charge, use these channels in order of escalation.

Step 1: contact steezy support

Email support@steezy.co with your account email, the issue (cancellation or refund), and any supporting screenshots or receipt numbers. Steezy typically replies within 24-48 hours. Be polite but firm; reference your cancellation confirmation if you already submitted one.

Pro tip: Keep emails brief and factual. State your problem, what you've already done, and what outcome you need. Stopee has helped thousands of consumers resolve subscription disputes by keeping communication clear and documented.

Step 2: dispute with your bank or payment provider

If Steezy Support doesn't respond or refuses your legitimate refund request, contact your bank, credit card company, or PayPal. File a dispute stating that you cancelled your subscription and were charged afterward, or that the service was not as advertised. Provide your cancellation confirmation, transaction receipts, and all email correspondence with Steezy. Your bank can often recover the money within 30 days.

Step 3: escalate to the commerce commission

If your bank dispute fails or Steezy is unresponsive, lodge a complaint with the New Zealand Commerce Commission (comcom.govt.nz). Describe your issue, the dates of charges, your cancellation attempts, and all evidence (emails, screenshots, receipts). The Commission investigates unfair contract terms and misleading business practices. Stopee recommends this step if Steezy refuses a refund you're entitled to under the Consumer Guarantees Act.

Step 4: community law support

Community Law Centres across New Zealand provide free legal advice on consumer rights. Contact your local centre if you believe Steezy has breached the Consumer Guarantees Act or engaged in unfair trading practices. Stopee and community law work together in spirit to protect consumers in situations where companies are unresponsive.

Summary and next steps

Cancelling Steezy is straightforward if you follow the right steps for your platform and act before your renewal date. Web subscriptions cancel in your Account Settings, iOS subscriptions cancel in Apple Settings, and Android subscriptions cancel in Google Play. Cancellation stops future charges but does not refund past ones unless you request it within 30 days and Steezy approves your request.

Your consumer rights under New Zealand law protect you even if Steezy's policy doesn't. If the service was faulty or misrepresented, you may be entitled to a refund regardless of timing. Keep all receipts and cancellation confirmations, cancel at least 3 days before your renewal date, and contact Support immediately if an unexpected charge appears.

Stopee has helped thousands of consumers cancel subscriptions and recover refunds by arming them with clear steps and insider knowledge. Whether you're leaving Steezy because your schedule changed, you've mastered the fundamentals, or you want to explore other platforms, Stopee is with you every step of the way. Use this guide as your roadmap, keep proof of every action you take, and don't hesitate to escalate to the Commerce Commission or your bank if Steezy isn't cooperative. You deserve transparency and fairness in your subscription experience.