Manage Steezy

How to cancel steezy in the philippines and avoid hidden charges

What is steezy and why philippine subscribers need to know the real costs

Steezy is a subscription-based online dance studio that lets you access over 750 video classes and guided programs from your phone or computer. When you sign up, you are not paying for individual classes - you are paying for unlimited access to the entire library as long as your subscription stays active.

The service operates on an auto-renewing model, which means your payment repeats every month or every year without asking for permission again. For Philippine users, the monthly plan costs approximately ₱1,120 (around $20 USD), and the annual plan runs about ₱5,599.44 (around $99.99 USD). Your exact peso charge can shift slightly depending on exchange rates at the time of billing.

How steezy billing actually works in the philippines

One thing catches many Philippine subscribers off guard: Steezy does not display pricing natively in pesos on its main website. You see the US dollar price, your credit card converts it, and you get charged in pesos based on that day's exchange rate. This means your final charge can vary month to month, making it harder to budget or spot unexpected charges.

Another local issue is that Steezy does not offer the free one-week trial to Philippine users, even though that trial exists in other countries. You pay full price from day one, which makes cancellation even more important if the service does not match what you expected.

Where steezy is registered and why it matters

Steezy, Inc. is registered in Los Angeles, California. However, you can still reach the company through their help center, and if you need to cancel by postal mail (which we will cover below), you will use their registered contact address. Knowing this matters because if Steezy refuses to cancel your subscription or process a refund, you have clear escalation paths under Philippine consumer law.

Your consumer rights under philippine law and how to use them

The Philippines protects your right to cancel subscriptions through the Consumer Act of the Philippines (Republic Act No. 7394). This law gives you the power to demand a refund if a service fails to deliver what was promised, or if the company makes cancellation unreasonably difficult.

What the consumer act of the philippines says about subscriptions

Under the Consumer Act, any company offering a recurring service must make cancellation at least as easy as signing up. If Steezy buries the cancellation button behind multiple screens, requires you to email a support address that never replies, or charges you after you thought you cancelled, that violates your consumer rights.

You also have the right to a refund if you cancel within a reasonable time frame and the service has not yet been fully delivered. While Steezy's own refund policy is strict, the Consumer Act of the Philippines can override parts of that policy if the company acts unfairly.

How to escalate if steezy refuses to cancel

If you follow the cancellation steps below and Steezy still charges you, or if their support team ignores your cancellation request, you can file a complaint with the Department of Trade and Industry (DTI) Consumer Hotline. Document every email, screenshot, and cancellation attempt you make. The DTI takes subscription complaints seriously and can force Steezy to refund you under the Consumer Act of the Philippines.

Pro tip: Keep copies of your payment receipts, screenshots of your account status before and after cancellation, and any emails from Steezy. These are your proof if you need to escalate to the DTI.

How to cancel steezy on the web, app store, and google play

Your cancellation method depends on where you signed up - directly on Steezy's website, through Apple's App Store, or through Google Play. Each channel handles billing separately, so using the wrong cancellation path will leave you subscribed and charged.

Cancel steezy if you subscribed on their website

This is the most straightforward cancellation path. Stopee recommends using a laptop or desktop computer for this process because the account menu is clearest on a larger screen.

1. Open your web browser and go to steezy.co or get.steezy.co
   • Make sure you are on the official website, not a phishing page or old link.
2. Sign in with your email and password
   • If you have forgotten your password, use the password reset link before you cancel.
3. Click your profile avatar or icon in the upper right corner of the screen
   • This is usually your initials in a colored circle or your profile photo.
4. Select Account from the dropdown menu
5. Click Manage Subscription
   • This shows your current plan, renewal date, and payment method.
6. Click Cancel Subscription
   • A feedback form may appear. You can skip or complete it - either way, keep going.
7. Confirm by clicking Yes, Cancel My Subscription
   • Warning: This is the final step. After you click this, your subscription will cancel at the end of your current billing period.
8. Wait for the status on the Manage Subscription page to change to Canceled
   • If you still see "Active" or "Renews on [date]", the cancellation did not go through. Try the steps again.
9. Check your email for a cancellation confirmation
   • Steezy usually sends a confirmation email within a few minutes. Save this email as your proof.

Pro tip: Take a screenshot of the "Canceled" status on your Manage Subscription page before you close the browser. This is your safest proof that Steezy registered the cancellation.

Cancel steezy if you subscribed through apple's app store

If you signed up using your Apple ID on an iPhone, iPad, or Mac, your payment goes through Apple, not Steezy directly. You must cancel through Apple's settings, not through the Steezy app.

1. Open the App Store app on your iPhone, iPad, or Mac
   • Do not use the Steezy app itself - you cannot cancel through the app if you subscribed via App Store.
2. Tap or click your profile icon in the bottom right corner (iPhone/iPad) or top right corner (Mac)
   • It looks like a person icon or your profile photo.
3. Tap or click Subscriptions
4. Find Steezy in the list
   • If you have multiple subscriptions, scroll to find it.
5. Tap or click Steezy to open its details
6. Tap or click Cancel Subscription or Cancel Free Trial (if you are still in the trial, though Philippine users typically do not get a trial)
7. Follow any on-screen prompts to confirm
   • Apple may ask why you are canceling. Answer honestly if you want, but it is optional.
8. Wait for a confirmation message that says your subscription is canceled
   • Apple sends this confirmation immediately after you cancel.

Warning: Deleting the Steezy app from your phone does not cancel your subscription. You must go through Apple's settings.

Cancel steezy if you subscribed through google play

If you signed up using a Google account on an Android phone or tablet, or if you subscribed through the Google Play Store on a web browser, your cancellation happens through Google Play, not inside the Steezy app.

1. Open the Google Play Store app on your Android phone or tablet
   • It is the app with the colorful triangle icon.
2. Tap your profile icon in the upper right corner
   • It usually shows your initials or profile photo.
3. Tap Manage subscriptions or Payments and subscriptions
4. Tap Subscriptions
5. Find Steezy in the list and tap it
6. Tap Cancel subscription
   • The button is usually near the top or bottom of the subscription details screen.
7. Follow the on-screen confirmation
   • Google may ask if you want to stay or offer you a discount. Ignore these - your mind is made up.
8. Wait for a message confirming that your subscription is canceled
   • Google sends this confirmation immediately.

Stopee advises checking your Google Play subscriptions list one more time to confirm Steezy no longer appears or that its status shows "Canceled".

What happens after you cancel steezy

Canceling your subscription stops future charges, but it does not instantly cut off your access. You can use Steezy until the end of your current billing period - then access ends automatically.

Your access timeline after cancellation

If you cancel on the 5th of the month and your renewal date is the 20th, you keep full access until the 20th. On the 21st, when you try to open a class, you will see a message asking you to resubscribe. No surprise access cuts or mid-month lockouts happen.

Pro tip: Mark your renewal date on a calendar right after you cancel. This way you know exactly when you lose access and can download or save any class notes before that date.

Can you reactivate your subscription after canceling?

Yes. If you change your mind, you can resubscribe to Steezy at any time. Your old progress and saved classes are usually still there, though the service does not guarantee this. The safest approach is to screenshot your favorites or progress before your access ends.

Refund policy and how to claim a refund

Steezy's official refund policy is very restrictive. The company does not refund subscriptions that have already started, and it only refunds within a narrow window if you subscribed through their website directly and cancel within a very short time.

When steezy will and will not refund you

How to request a refund if you subscribed on the steezy website

If you want to ask for a refund and you signed up directly through steezy.co, contact Steezy's support team through their help center at steezy.zendesk.com. Explain that you subscribed within the last 24 hours and want a refund. Include your order confirmation or receipt number and the email address you used to sign up.

Pro tip: Be specific and polite in your first message. Steezy is more likely to approve a refund if you explain clearly and do not make accusations. If they refuse and you believe you have a legitimate claim under the Consumer Act of the Philippines, escalate to the DTI.

How to request a refund if you subscribed through app store or google play

Refunds for App Store subscriptions go through Apple, not Steezy. You must request the refund from Apple directly.

For Apple users: Go to reportaproblem.apple.com, sign in with your Apple ID, find your Steezy charge, and click "Report a Problem". Select your reason (unwanted subscription, did not authorize, accidental charge, etc.) and Apple will review it. Apple refunds app subscription charges within 15 days of purchase more readily than Steezy does.

For Google Play users: Open the Google Play Store, go to your account, find your order history, locate the Steezy charge, click it, and select "Request refund". Google processes refunds within 48 hours if you request them within 48 hours of purchase. After that window, the refund is less likely but still possible - explain your reason clearly.

Common mistakes stopee users make when canceling steezy

It is frustrating when you think you have canceled, only to find a charge appear weeks later. Here are the traps that catch most subscribers.

Mistake 1: deleting the app instead of canceling the subscription

Uninstalling the Steezy app from your phone changes nothing about your subscription. Your payment method is tied to your account on Steezy's servers, not to the app itself. Deleting the app is like throwing away your car keys - it does not cancel your car payment. You must cancel through the website or your app store.

Mistake 2: not checking which platform you subscribed through

Many users sign up on the website and then assume they can cancel in the app, or vice versa. Steezy web billing, Apple App Store billing, and Google Play billing are three completely separate systems. If you cancel in the wrong place, the subscription keeps running. Always confirm where you signed up - check your credit card statement or receipt - before you cancel.

Mistake 3: not waiting for the "Canceled" confirmation

On the Steezy website, cancellation is not complete until your Manage Subscription page shows the status as Canceled. If you see a feedback form and assume the cancellation is done, you may have skipped the final confirmation step. Go back and click the final confirmation button.

Mistake 4: canceling too close to the renewal date

If your renewal date is tomorrow and you cancel today, the charge may still go through because the billing cycle has already started. Steezy processes charges at the exact time of renewal, and cancellations processed in the final hours sometimes are too late. Cancel at least 2-3 days before your renewal date to be safe.

Mistake 5: not saving your cancellation proof

Steezy's confirmation email is your only protection if the company charges you again by mistake. Delete that email, and you have no proof you canceled. Screenshot your "Canceled" status and save the confirmation email in a folder labeled "Cancellations" or "Receipts".

Your checklist before and after you cancel steezy

Use this checklist to make sure your cancellation goes smoothly and you do not miss anything.

Reasons to cancel steezy and when to keep it

Cancellation makes sense if the service is not delivering value or if budget changes force you to cut back. Stopee helps you decide whether to cancel or stay.

Strong reasons to cancel steezy

• You have not used the classes in 2 weeks or longer.
• The class variety does not match what you expected, and you have explored most offerings.
• You took the videos elsewhere (another platform, in-person classes, YouTube alternatives).
• The monthly cost is no longer affordable, especially with exchange rate fluctuations making Philippine pricing unpredictable.
• The app crashes frequently or videos buffer constantly, making it hard to follow lessons.
• You achieved your fitness goal and do not have new goals right now.

Reasons to keep your steezy subscription

• You use it 2 or more times per week and enjoy it.
• The annual plan works out cheaper per month (about ₱466 per month) than the monthly plan (₱1,120), and you plan to stick with it for the year.
• Steezy's specific styles (Hip Hop, Heels, etc.) match your goals and you cannot find that quality elsewhere for the price.
• You have linked it with friends or family who encourage you to stay consistent.
• The unlimited library access means new classes drop regularly and you keep learning.

How to contact steezy for cancellation support or disputes

If your cancellation does not go through, you get charged after canceling, or you need live help, here is how to reach Steezy directly.

Steezy's support channels

Steezy operates its help center at steezy.zendesk.com. You can search for cancellation articles or submit a support ticket. Response times vary, but Steezy typically replies within 24-48 business hours.

The registered contact address for STEEZY, Inc. (in case you need to send a written cancellation notice by postal mail) is:

STEEZY, Inc.
Los Angeles, California
USA

Some Philippine users have had faster results calling customer service through Steezy's support portal and requesting a live chat session, rather than emailing. This works especially well if you have a refund dispute or if your cancellation was not processed correctly.

When to escalate to the department of trade and industry

If Steezy does not respond within 5 business days, keeps charging you after you canceled, or refuses to acknowledge your cancellation despite proof, file a complaint with the Department of Trade and Industry (DTI) Consumer Hotline. You can reach the DTI at their website or call their hotline with proof of your cancellation attempts and charges.

Under the Consumer Act of the Philippines, Steezy must make cancellation easy and transparent, and must stop billing when you cancel. If they do not, the DTI can force them to refund you and may impose penalties.

Stopee has helped thousands of consumers cancel unfair subscriptions and recover wrongful charges by guiding them through these exact steps and showing them how to use consumer law as a lever when companies resist. You deserve the same support. Visit stopee.com to learn more about your cancellation rights, compare other subscription traps, and find step-by-step guidance tailored to your situation. Stopee is your ally in taking back control of your money.