Manage Hubble Contacts

How to cancel Hubble Contacts in malaysia: your step-by-step guide and consumer rights

What Hubble Contacts is and why malaysian users subscribe

Hubble Contacts is an auto-renewing online subscription service that delivers contact lenses to your door on a recurring schedule. You choose a lens plan through their website, set up payment details, and the service automatically ships and charges you each billing cycle unless you cancel first.

For Malaysian users, this matters because Hubble operates as an overseas company with no physical office, support centre, or local headquarters in Malaysia. Your support comes through their online portal, email, and phone line based in Eastern Time. Understand this upfront: you are signing up for a foreign subscription with automatic renewal, not a one-time purchase.

What you are actually paying for each month

Your subscription covers recurring lens supply delivered to your address on a fixed schedule. Hubble's verified monthly plans include Classic by Hubble Daily at approximately RM142, Hydro by Hubble Daily at approximately RM156, and SkyHy by Hubble Daily at approximately RM165. They also offer monthly plans starting from around RM39 for a six-month supply cycle.

The real cost to you goes beyond the base plan price. Most Malaysian users report shipping charges of RM30 to RM60 added to each order, which can make a seemingly affordable lens plan significantly more expensive. Additionally, foreign currency conversion fees apply if your bank charges exchange margins on USD transactions. Take a moment to review your recent statements before cancelling to confirm the exact amount you have been charged.

How Hubble operates in malaysia without a local address

Hubble does not maintain a Malaysian office, support centre, or public cancellation address. All customer service flows through their online member portal, email at [email protected], and phone support at 1-844-334-1640 (available 9 AM to 9 PM Eastern Time, seven days a week). For Malaysia, this time zone difference means you may only reach support late at night or very early morning local time.

Your billing occurs in US dollars, not Malaysian ringgit, so your credit card statement will show a foreign transaction. Keep this statement handy when you cancel, as you may need proof of the subscription for disputes or refund requests.

Understanding your consumer rights under malaysian law

Malaysian consumers cancelling overseas subscriptions are protected by the Consumer Protection Act 1999, even though Hubble is not headquartered here. This law covers distance sales (online and phone purchases) and gives you specific rights.

Your right to cancel within the cooling-off period

Under Section 14 of the Consumer Protection Act 1999, you have the right to cancel a distance contract within seven calendar days from the date you receive the contract confirmation or the goods, whichever is later. For Hubble Contacts, this means you have seven days from when you first receive your order to request a full refund without penalty.

Most importantly: this seven-day cooling-off period applies to your first order. After that, your subscription is a recurring contract, and cancellation rules depend on your subscription terms. Stopee recommends reviewing Hubble's terms to check whether they impose any minimum commitment period beyond the cooling-off window (spoiler: most verified sources show no minimum lock-in).

Your right to cancel auto-renewing subscriptions

Under Malaysian consumer protection rules, companies must make cancellation "as easy as the process to sign up." If you clicked a button to subscribe, you must have a similarly simple way to cancel. Hubble must provide a working cancellation mechanism in your member portal, and they cannot require you to call, pay a fee, or complete forms not presented at signup.

If Hubble makes cancellation difficult, unclear, or impossible, you can escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA). Stopee advises documenting every cancellation attempt, including screenshots and timestamps, before filing a complaint.

Cancellation methods: web account versus app store subscriptions

Where you subscribed determines where you must cancel. Hubble operates subscriptions through three separate channels, and cancelling in the wrong place will leave your subscription active and your card charged.

Cancelling a direct web subscription through the member portal

If you signed up directly on hubblecontacts.com, you cancel through your Member Portal account. This is the most common method for Malaysian users.

1. Log in to your Hubble Contacts Member Portal at hubblecontacts.com using your email and password.
   • If you have forgotten your password, click "Forgot Password" and reset it via email before proceeding.
2. Navigate to your active subscription section (usually labelled "My Subscription" or "Active Plans").
   • You should see your current plan name, next billing date, and shipping address.
3. Click the button to cancel your subscription (typically labelled "Cancel Subscription" or "Manage Subscription").
   • Do not click "Pause" unless you genuinely want to pause temporarily; pause is not the same as cancellation.
4. Follow the on-screen prompts and confirm your cancellation request.
   • Hubble may ask why you are cancelling or offer you a discount to stay. You are not obligated to accept any offer.
5. Wait for a cancellation confirmation email from [email protected].
   • Warning: Do not assume you are cancelled until you receive this email. Take a screenshot of the confirmation and save the email.
6. Log back into your Member Portal one week later to verify that your subscription no longer shows as active.
   • If it still appears active, email [email protected] with your cancellation confirmation number and request written proof that the cancellation is processed.

Cancelling an iOS app store subscription

If you subscribed through the Apple App Store on your iPhone or iPad, you must cancel through Apple's system, not through Hubble's website. Cancelling only on the Hubble website will leave your App Store subscription active.

1. Open the Settings app on your iPhone or iPad.
   • On newer iOS versions, tap "Apps" first if prompted.
2. Tap your name at the top of the screen, then select "Subscriptions."
   • You may need to authenticate with Face ID, Touch ID, or your Apple ID password.
3. Find and tap "Hubble Contacts" from your active subscriptions list.
   • If you do not see it, swipe down to check "Expired" subscriptions in case it has already been cancelled.
4. Tap "Cancel Subscription" and confirm your choice.
   • Apple will ask if you want to keep using the service until your next billing date. Choose "Confirm Cancellation."
5. You will receive a cancellation confirmation from Apple via email ([email protected]).
   • Take a screenshot of this email as proof of cancellation.
6. Verify within 48 hours that Hubble's app no longer shows you as an active subscriber.
   • Open the Hubble app; it should display a message asking you to resubscribe if cancellation succeeded.

Cancelling a google play subscription

Android users who subscribed through Google Play must cancel in the Google Play app or website, not through Hubble directly.

1. Open the Google Play app on your Android device.
   • Tap the profile icon in the top right corner.
2. Select "Payments and subscriptions," then tap "Subscriptions."
   • You may need to authenticate with your Google account password or biometric.
3. Find "Hubble Contacts" in your active subscriptions list.
   • Tap it to open the subscription details page.
4. Tap "Cancel subscription" and follow Google's confirmation prompts.
   • Google will ask for a reason and may offer a retention discount. You are not required to accept.
5. You will receive a cancellation confirmation from Google ([email protected]) within minutes.
   • Save this email and take a screenshot of your subscriptions page showing Hubble removed.
6. Check the Hubble app within 24 hours to confirm it no longer recognises your account as an active subscriber.
   • If it still shows you as active, contact [email protected] with your Google Play cancellation confirmation number.

Timeline and what happens after you cancel

Cancelling Hubble Contacts does not happen instantly, and understanding the timeline prevents confusion when you still see charges or shipments.

The immediate window: first 24 to 48 hours

After you cancel, Hubble processes your request during their business hours (9 AM to 9 PM Eastern Time). You should receive a cancellation confirmation email within 24 hours. Pro tip: if you cancel on a Friday evening Malaysia time, expect the confirmation to arrive Saturday or Sunday your time because of the time zone lag.

Your next billing charge will not post during this period if you cancelled before your scheduled renewal date. However, if your renewal date was within 24 hours of your cancellation request, the charge may process before Hubble processes your cancellation. This is not a refund; it is a billing race condition.

The critical window: seven to 14 days after cancellation

Watch your credit card or bank account carefully during the two weeks following cancellation. You must verify that no new charge appears on your next scheduled renewal date. If a charge posts after you cancelled, document the date, amount, and merchant name from your bank statement.

Warning: if Hubble has already shipped your order before processing your cancellation, you will receive the lenses but you should not be charged for that shipment. Check your statement and contact [email protected] immediately if you see a surprise charge alongside the shipment.

The verification window: one month after cancellation

One full billing cycle after your cancellation date, confirm that no charge has appeared. Log into your Member Portal one more time and verify that your subscription no longer shows in your account. If you cancelled an app store subscription, check Apple or Google settings again to confirm the cancellation remains in place.

Refunds: what you are entitled to and how to claim

Your refund eligibility depends on when you cancel relative to your billing cycle and first order.

Refunds within the seven-day cooling-off period

If you received your first box of lenses within the last seven days and you have not opened or used the lenses, you are entitled to a full refund including shipping under the Consumer Protection Act 1999. Contact [email protected] and clearly state that you are exercising your seven-day cooling-off right. Include your order number, the date you received the lenses, and photos showing the box unopened if possible.

Hubble must process this refund within 14 days of your cancellation request. The refund will be credited to your original payment method (your credit card or debit card). Depending on your bank, the credit may take an additional 5 to 10 business days to appear on your statement.

Refunds after the cooling-off period

Once you are outside the seven-day window, refund policy depends on Hubble's terms and whether you have already received the lenses for a billing cycle you paid for. Pro tip: Stopee recommends requesting a prorated refund if you cancel mid-cycle. For example, if your renewal date is 15 days away and you cancel today, ask Hubble to refund the cost attributable to those 15 unused days.

Hubble may refuse a prorated refund, but requesting it in writing creates documentation. If they decline and you believe the charge is unfair, you can escalate to your bank (chargeback) or the Ministry of Domestic Trade and Consumer Affairs (complaint).

How to request a refund

Email [email protected] with the subject line "Refund request for account [your email]." Include your full name, account email, order number, the date you received your lenses or were charged, the amount paid in RM (convert if necessary), and your reason for the refund request. Request a response within seven business days.

Keep a copy of your email and any response. If Hubble does not respond or refuses your request, escalate to the Ministry of Domestic Trade and Consumer Affairs or consult a consumer advocate through Stopee.

Pricing breakdown: what you pay for Hubble in malaysia

Important note: shipping costs vary by delivery method and current Hubble promotions. Currency conversion fees may apply if your bank charges a markup on USD transactions. Always check your actual statement to confirm the total charge before deciding whether to keep the subscription.

Common mistakes that delay or block your cancellation

Cancelling a subscription sounds simple, but most users make one critical error that leaves them charged another month. Here are the traps to avoid.

Cancelling in the wrong place

The single biggest mistake is cancelling through Hubble's website when you subscribed through Apple App Store or Google Play, or vice versa. Your subscription will remain active in whichever app store you used, and you will be charged again at your next renewal date. Always verify where you signed up before you cancel: check your original signup email or ask your bank which merchant name appears on the charge (hubblecontacts.com for web, Apple or Google for app stores).

Confusing pause with cancellation

Many users click "Pause subscription" intending to pause temporarily, but "pause" does not cancel. Hubble will resume charging you automatically after the pause period ends. If you do not want the subscription at all, you must click "Cancel," not "Pause."

Missing the confirmation email

Hubble sends a cancellation confirmation email to your account email address. If this email goes to spam or you miss it, you have no proof that you cancelled. Check your spam and promotions folders immediately after you submit a cancellation request. If you do not find a confirmation email within 24 hours, email [email protected] asking for written confirmation that your cancellation was processed.

Cancelling but forgetting to verify

You cancel on day one, but you do not check your bank statement on your renewal date. On day 30, you wake up to find Hubble charged you again because your cancellation was not processed in time. Pro tip: set a calendar reminder for your next billing date to check your statement. If you see an unexpected charge, contact Stopee or your bank within 48 hours to dispute it.

Not documenting the cancellation

If Hubble charges you after you cancelled and you have no proof of cancellation, it becomes your word against theirs. Take screenshots of your cancellation confirmation page, save the confirmation email, and note the date and time you cancelled. If you cancel via phone, ask the agent for a confirmation number and email follow-up confirmation.

What to do after cancellation: protecting yourself

Cancelling is only the first step. You must actively verify the cancellation stuck and watch for surprise charges.

Immediate actions after you cancel

Within one hour of cancelling, open your email and search for the cancellation confirmation. If it does not arrive within 24 hours, email [email protected] asking them to confirm the cancellation status. Do not wait. The sooner you flag a missing confirmation, the sooner Hubble can investigate.

Next, take a screenshot of your Member Portal showing that your subscription is no longer active. This screenshot is your proof if you ever need to dispute a charge or file a complaint with the Ministry of Domestic Trade and Consumer Affairs.

Monitoring your bank statement

Check your credit card or bank account statement on your original renewal date and for the next 60 days. Look for any transaction to "Hubble Contacts," "HUBBLE," or the 1-844 phone number. If you see a charge, note the exact date and amount and contact your bank immediately to start a dispute (called a chargeback in Malaysia).

Most Malaysian banks can reverse an unauthorized charge within 30 days if you can prove you cancelled. Keep all cancellation documentation for at least three months.

Following up if Hubble re-bills you

If a charge appears after your cancellation date, this is a billing error, not your fault. Email [email protected] immediately with the subject line "Unauthorized charge after cancellation." Attach your cancellation confirmation email, your cancellation screenshot, and your bank statement showing the charge. Request a full refund to your original payment method within seven business days.

If Hubble does not respond within seven days or refuses the refund, contact your bank and file a chargeback dispute. You can also escalate to the Ministry of Domestic Trade and Consumer Affairs and reference this incident. Stopee can help you prepare documentation for either escalation.

Checklist: cancelling Hubble Contacts step by step

Should you cancel Hubble Contacts or stay subscribed?

The decision to cancel depends on your specific situation. Consider staying if you wear contact lenses regularly, live near a major city with reliable shipping, and the total monthly cost (including shipping) fits your budget. Many users stay because the convenience and prescription accuracy outweigh the higher price compared to local Malaysian optical shops.

Cancel if shipping delays frustrate you, the foreign currency charges add unexpected costs, or you prefer to buy lenses locally where you can return or exchange them in person. You can always resubscribe later if you change your mind.

Comparison: Hubble Contacts versus local alternatives in malaysia

Contact and escalation: what to do if Hubble does not respond

Hubble Contacts operates as an overseas company and maintains no public Malaysian office or cancellation address. All escalations must flow through their online channels first.

Hubble's direct contact information

Email: [email protected]

Phone: 1-844-334-1640 (9 AM to 9 PM Eastern Time, seven days a week). From Malaysia, you may need to add a + prefix or international access code before 1.

Member Portal: Log in at hubblecontacts.com to contact support through in-app chat during business hours.

No physical Malaysian address is publicly listed for Hubble Contacts. This means you cannot escalate to a local manager. All complaints and disputes must be handled via email, phone, or the online portal.

Escalating to malaysia consumer authorities

If Hubble does not respond to your cancellation or refund request within seven business days, file a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). You can file online at mdtca.gov.my or visit a MDTCA office in your state. Include copies of all emails, screenshots, and bank statements showing the disputed charge.

The MDTCA can pursue the complaint internationally under Malaysia's Consumer Protection Act 1999 and may levy fines or sanctions against Hubble if they find a violation. Stopee recommends filing this complaint if Hubble ignores three or more escalation emails.

Disputing through your bank

If Hubble has charged you after cancellation and refused a refund, contact your bank immediately and request a chargeback or transaction dispute. Most Malaysian banks will reverse a charge if you can prove you cancelled the subscription within 30 to 90 days of the charge. Provide your bank with the cancellation confirmation email and your dispute email to Hubble as supporting evidence.

Final thoughts: taking control of your subscription

Cancelling Hubble Contacts in Malaysia is straightforward if you follow the right steps for your signup method and verify the cancellation before your next billing date. The process is intentionally simple because Malaysian law requires companies to make cancellation as easy as signup.

Do not feel pressured to keep a subscription that no longer serves you. Do not panic if a charge appears after you cancel; document it and escalate immediately. Most disputes resolve within 14 days if you take action quickly.

Stopee has helped thousands of consumers cancel unwanted subscriptions, navigate overseas billing disputes, and understand their consumer rights in Malaysia. If you encounter resistance from Hubble, unclear billing, or difficulty cancelling, Stopee can help you prepare your escalation case and guide you through the Ministry of Domestic Trade and Consumer Affairs complaint process. Your decision to cancel is yours alone, and you have the right to cancel without penalty before your next billing date.