Manage Hubble Contacts

How to cancel hubble contacts and stop automatic charges in the philippines

Understanding hubble contacts and why you might need to cancel

Hubble Contacts is an online contact lens subscription service that ships lenses to your door on a repeating 28-day cycle. You sign up once, and the service automatically charges your payment method and sends a fresh shipment every four weeks until you actively cancel. If you've landed on this page, you're likely facing continued charges you didn't expect, or you've simply decided the service no longer fits your needs. That's completely understandable, and Stopee is here to walk you through every step of cancelling safely.

How the subscription actually works

When you sign up with Hubble, you receive an initial discounted starter pack-this is not a free trial, but a lower-priced first order. After that shipment arrives, the service switches to its regular pricing model. Every 28 days, Hubble charges your saved payment method in advance and ships your next order automatically. There's no minimum contract, so you're free to cancel whenever you choose. However, the timing of your cancellation matters significantly because charges process before each shipment cycle begins.

Most people don't realise that "cancelling" doesn't reverse a charge that's already been processed. If Hubble has already deducted money from your account for the next 28-day cycle, you'll need to follow refund steps separately-which we'll cover in detail below.

Availability and support challenges for philippines customers

Hubble's customer service operates on Eastern Time (ET), available 7 days a week from 9 AM to 9 PM ET, excluding U.S. federal holidays. If you're in the Philippines, this creates a significant time zone gap. When it's 9 PM in the Philippines, it's 9 AM the same day in ET-meaning live chat support hours can feel narrow. Additionally, shipping to the Philippines may incur higher costs and longer delivery times compared to U.S. addresses, though Hubble doesn't publish Philippines-specific pricing on its main support pages.

Stopee recognises that these barriers can make cancellation frustrating. That's why we've structured this guide to give you every contact method and the exact steps to protect yourself, even across time zones.

Your rights as a consumer in the philippines

The Philippines Consumer Act of 1992 (Republic Act No. 7394) protects you when dealing with subscription services and automatic billing. Understanding your rights empowers you to cancel confidently and dispute charges if the company doesn't cooperate.

What the consumer act of the philippines guarantees you

Under the Consumer Act, you have the right to clear, transparent information about any subscription before you're charged. This includes the full cost, billing frequency, cancellation procedures, and renewal terms. Hubble is legally obligated to make cancellation as simple as the sign-up process-if they don't, that violates your consumer protection rights.

You also have the right to cancel without penalty at any time, provided you do so before the next automatic charge is processed. If Hubble charges you after you've submitted a valid cancellation request, you can dispute that charge with your bank, GCash, Maya, or whichever payment method you used. The burden of proof falls on Hubble to show you authorised the charge after cancellation.

Most importantly, the Consumer Act gives you recourse with the Department of Trade and Industry (DTI) if Hubble ignores your cancellation request or continues billing you unlawfully. Stopee recommends keeping all cancellation confirmations and communication records so you have evidence if escalation becomes necessary.

What to do if hubble refuses to cancel or keeps charging you

If you cancel but Hubble continues to charge your card, that's a violation of the Consumer Act. First, contact your bank or e-wallet provider and explain that you've cancelled the subscription and request a dispute or chargeback. Provide your cancellation confirmation screenshot and your payment statement showing the unauthorised charge.

If the payment provider won't help, file a complaint with the DTI Consumer Assistance Center (CAC). The DTI has the authority to investigate unfair billing practices and can order Hubble to refund you. You'll need to provide proof of cancellation, the billing date, the amount charged, and evidence of your cancellation request. Stopee emphasises that you don't need a lawyer for this-the DTI's process is free and designed for consumers like you.

Methods to cancel hubble contacts

You have four main avenues to cancel your subscription: your online account, live chat, phone, or email. Each has advantages depending on your situation and need for documentation.

The quickest method: cancel through your account online

Logging into your member portal and cancelling yourself is the fastest route and gives you instant confirmation. Most cancellations process immediately, and you'll see a final confirmation message on screen.

1. Open a web browser and go to hubblecontacts.com
2. Click the "Log In" or "Member Portal" link (usually at the top right of the page)
   • Enter your email address and password
   • If you've forgotten your password, click "Forgot Password" and follow the reset email sent to your inbox
3. Once logged in, locate your subscription or account settings
   • Look for tabs labeled "Subscription," "My Plan," "Orders," or "Account Settings"
   • On mobile, you may need to tap a menu icon (three horizontal lines) to find these options
4. Find your active lens subscription and select "Cancel Subscription" or "Manage Subscription"
   • If the site asks why you're cancelling, you can answer or skip-this information doesn't affect your cancellation
   • Some services show a retention offer at this point (discount, free shipment, etc.); you can ignore it and proceed
5. Confirm the cancellation when the final prompt appears
   • Do not close the page or go back after clicking confirm
   • Wait 3-5 seconds for the confirmation screen to load
6. Screenshot the final confirmation page showing your cancellation date and time
   • Note the exact date and message (e.g., "Your subscription has been cancelled as of [date]")
   • Save this image securely in case you need it later

Pro tip: If the account portal doesn't load properly on your phone, switch to a desktop browser or open the site in a private/incognito window. Browser cache issues sometimes prevent account controls from displaying fully.

Cancel by phone for immediate confirmation

Calling Hubble gives you a live person on the line and real-time confirmation. This method is ideal if you've already been charged and want to speak to someone about a refund immediately.

1. Call 1-844-334-1640 during their hours (7 AM to 9 PM ET, 7 days a week)
   • Note: 9 AM Philippines Standard Time is 9 PM ET the previous day; 9 PM Philippines time is 9 AM ET same day
   • Call during your daytime if possible to catch Hubble during their daytime as well
2. When a representative answers, say clearly: "I'd like to cancel my contact lens subscription, effective immediately"
   • Have your email address and account number ready (if you have it)
   • They may ask for your phone number or date of birth to verify your account
3. Ask the representative to confirm the cancellation date and note any refund eligibility
   • If you've been charged in the last 28 days and haven't received your lenses, ask about a refund
   • Request their name and a reference number for the cancellation
4. After hanging up, send yourself an email summarising the call: date, time, representative's name, and cancellation confirmation number
   • This creates a written record of your cancellation attempt
5. Check your email within 24 hours for a cancellation confirmation from Hubble

Warning: International calls from the Philippines to a U.S. number may incur long-distance charges depending on your plan. Consider using WhatsApp, Viber, or a VoIP service if you want to avoid fees.

Cancel by live chat for documented proof

Hubble's live chat feature is available on their website and provides a text record you can screenshot instantly. This method is excellent because it creates a permanent record of your request.

1. Go to hubblecontacts.com/contact-us (or look for a "Contact Us" or "Support" link)
2. Look for a "Chat" button or "Start a Conversation" option on the page
   • If no chat button appears, the feature may be unavailable at that moment; try again during business hours (7 AM-9 PM ET)
3. Once connected, type: "I want to cancel my contact lens subscription, please"
   • Provide your account email if asked
   • Confirm your cancellation date and next billing date so the agent verifies they're cancelling the right account
4. The agent will confirm your cancellation and may ask a follow-up question; answer briefly
   • You do not owe them an explanation, but answering sometimes speeds the process
5. Before closing the chat, ask: "Can you send me a cancellation confirmation email?"
   • Most agents will do this automatically, but asking ensures it
6. Screenshot the entire chat conversation (scroll up to capture the beginning) and save it
   • Include the date and time stamps visible in the chat interface
7. Check your email inbox (and spam folder) within 2 hours for the confirmation email

Pro tip: Live chat is often faster during their morning hours (7 AM-12 PM ET), when wait times are shorter.

Cancel by email for a formal paper trail

Emailing Hubble creates a timestamped record of your cancellation request. While email is slower than phone or chat, it's the strongest proof if you later need to dispute a charge.

1. Open your email and compose a new message to help@hubblecontacts.com
2. In the subject line, write: "Subscription Cancellation Request - [Your Name]"
3. In the body, type the following (adapt as needed):
   • "I am writing to request immediate cancellation of my Hubble Contacts subscription. My account email is [your email], and my subscription should be cancelled effective immediately. Please confirm cancellation in a reply email and confirm my next billing date will not be charged. Thank you."
4. Send the email and wait for a response (typically 24-48 hours)
5. Save the email you sent and Hubble's reply in a dedicated folder
   • Mark the replies so they don't accidentally get deleted
6. If you don't hear back within 48 hours, send a follow-up email using the same address

Stopee recommends email as a backup method. If Hubble claims they never received your cancellation, you have email headers proving you tried.

Timeline: when your cancellation takes effect

Understanding the timing of your cancellation is crucial for avoiding unexpected charges.

How quickly cancellation processes

If you cancel through your online account, the cancellation is instant. You'll see a confirmation message immediately, and your account status will change to "Cancelled" within seconds. Live chat and phone cancellations typically process within 1-2 hours. Email cancellations usually take 24-48 hours, though some agents respond faster.

The critical detail: Hubble charges 28 days after your last shipment. If your last shipment was sent on the 15th of the month, your next automatic charge occurs on the 12th of the following month (28 days later). Cancelling on the 10th of that month stops the charge. Cancelling on the 13th does not-the charge will have already processed.

To find your exact billing date, log into your account and look for "Next Billing Date" or "Next Shipment Date." Screenshot this date immediately. Then count backwards 28 days to find your last shipment date. This is the most reliable way to avoid a surprise charge.

After cancellation: what you'll see on your account

Once Hubble processes your cancellation, your Member Portal will show your subscription status as "Cancelled" or "Inactive." You may still see your order history and past invoices, but no new charges will appear on your payment method. If you see a charge after your cancellation confirmation date, that charge was processed before your cancellation was finalised-and you'll need to request a refund (covered in the next section).

Refunds: what you can claim if you've already been charged

A common source of confusion is the difference between cancellation and refunds. Cancelling stops future charges; refunds recover money already taken from your account.

Situations where you can claim a refund

Hubble typically issues refunds if you cancel within 14 days of an automatic charge and you haven't yet received the shipment for that billing cycle. If the lenses have already shipped, most companies (including Hubble) will not refund the order, though you can request a return and re-shipment if the lenses are defective or incorrect.

Here's the key: act fast. Contact Hubble within 48 hours of noticing an unwanted charge. The sooner you reach out, the easier it is for them to reverse the transaction before it fully settles in the banking system.

1. Log into your account and locate the charge you want refunded
   • Note the exact date, amount (in PHP), and whether the shipment has been sent
2. Contact Hubble using one of the methods above and state: "I was charged on [date] for [amount]. I did not authorise this charge, or I have cancelled my subscription and should not have been charged. Please refund this amount immediately."
   • If you've already cancelled, explain that your cancellation should have prevented this charge
   • If you're cancelling now, ask them to process the cancellation and reverse the charge
3. Hubble will review your account and either approve the refund or explain why they can't issue one
   • If approved, they'll process the refund to your original payment method within 5-10 business days
   • If denied, ask for their written reason in an email reply
4. If Hubble refuses to refund a charge made after your cancellation request, escalate to your bank or payment provider
   • Contact your bank, GCash, Maya, or card issuer and explain that you cancelled your subscription but were charged anyway
   • Provide your cancellation confirmation and the billing statement showing the charge
   • Request a chargeback or dispute; your bank can often recover the funds within 30 days

Pro tip: If Hubble shipped lenses that you don't want, you can refuse delivery or request a return. However, refunding unopened merchandise is different from refunding a charge you dispute. Be clear about what you're asking for: refund of the charge, or return of the product.

Pricing and what you might be paying

Hubble's pricing varies by lens type and whether you've claimed a first-time discount. The table below shows typical monthly charges for Philippines customers (converted from USD pricing).

These prices are estimates based on typical U.S. pricing converted to PHP and may vary based on current promotions or shipping costs to the Philippines. Hubble does not publish Philippines-specific rates on their public pages, so you'll see USD prices on their website. Use a currency converter to estimate your actual charge, but always verify the exact amount in your account before cancelling.

Common mistakes that delay or prevent cancellation

Cancellation frustration often stems from preventable errors. Stopee has identified the most frequent missteps so you can avoid them.

Mistake 1: cancelling too close to your billing date

If your billing date is the 10th and you cancel on the 9th, you're cutting it dangerously close. Most cancellations take 1-2 hours to process, which means the automated system might have already charged you by the time your cancellation is recorded. Always cancel at least 2-3 days before your next billing date to give Hubble's system time to update.

Check your account now to see your exact "Next Billing Date" and count backward 3 days. That's your cancellation deadline. If you're past it, expect a charge and prepare to request a refund immediately.

Mistake 2: not keeping cancellation proof

If you cancel online and don't screenshot the confirmation, and Hubble later claims you were never cancelled, you have no evidence. The company might keep charging you while you argue back and forth. Always screenshot your cancellation confirmation, note the date and time, and save the image in multiple places (cloud storage, email to yourself, printed copy).

Stopee emphasises that this single step protects you in 95% of billing disputes. Your screenshot is your legal proof.

Mistake 3: assuming cancellation reversed the last charge

Cancelling stops future charges but does not automatically refund money already debited from your account. If Hubble charged you ₱2,500 on the 1st and you cancel on the 5th, that ₱2,500 is gone until you request a refund. Contact Hubble immediately and ask for the refund; don't assume it will happen on its own.

Mistake 4: contacting the wrong email or number

Some people find old Hubble phone numbers or email addresses online and waste time trying to reach support through wrong channels. Always use the official contact details: phone 1-844-334-1640 or email help@hubblecontacts.com. These are verified, current, and monitored by the real company.

Mistake 5: not checking if your shipment has already been sent

Cancelling doesn't prevent a shipment that's already left the warehouse. If your lenses shipped yesterday and you cancel today, you'll still receive that package. You can refuse delivery, but Hubble may not refund an order that's already in transit. Always check the shipment status before cancelling; if lenses are en route, you might be stuck with them unless you can return them within a return window (typically 30 days).

What to do after cancellation

Once Hubble confirms your cancellation, your responsibilities aren't completely over. A few follow-up steps ensure you stay protected.

Monitor your payment method for 60 days

Even after cancellation, keep an eye on your bank account, GCash, or Maya for unexpected charges. While rare, some companies' systems are slow to sync, and a phantom charge can slip through days later. Check your statements every week for the first two months after cancellation. If you spot a post-cancellation charge, contact your bank immediately and reference your cancellation confirmation.

Set a calendar reminder for your next billing date

Remember the date your next charge would have occurred (28 days after your last shipment). On that date, log into your account and verify no charge appeared. This simple check takes 30 seconds and prevents weeks of frustration if something went wrong.

Delete hubble from your saved payment methods

Log into your GCash, Maya, or bank account and remove Hubble Contacts from your list of saved merchants or linked services. This adds an extra layer of protection against accidental re-billing if the company tries to charge you again.

Request deletion of your account (optional)

Some people want Hubble to delete their personal data entirely. You can request this by emailing help@hubblecontacts.com and asking to have your account deleted. Hubble must comply within a reasonable timeframe under data privacy laws. However, they may retain billing records for tax/legal reasons.

Comparison: when you should and shouldn't cancel

Before you finalise cancellation, consider whether it's truly the right move. The table below outlines scenarios where cancelling makes sense and where you might want to reconsider.

The most important takeaway: if Hubble isn't working for you, cancel confidently. There's no penalty, no contract, and you can always resubscribe later if circumstances change.

Your cancellation checklist

Use this checklist to ensure you've covered every step before, during, and after cancellation.

• ☐ Log into your account and note your next billing date
• ☐ Screenshot your current subscription status, order history, and last invoice
• ☐ Count backward 3 days from your billing date; that's your cancellation deadline
• ☐ Choose your cancellation method (online account, phone, chat, or email)
• ☐ Complete the cancellation using the steps above
• ☐ Screenshot the cancellation confirmation and save it in at least two places
• ☐ Wait 1-2 hours, then log back in and verify your subscription shows "Cancelled"
• ☐ Check for a cancellation confirmation email within 24 hours
• ☐ Remove Hubble from your saved payment methods in your bank/e-wallet app
• ☐ Set a calendar reminder for your original next billing date
• ☐ For the next 60 days, check your bank/GCash/Maya statements weekly for unexpected charges
• ☐ If you spot a post-cancellation charge, contact your bank and file a dispute within 30 days
• ☐ Keep all cancellation records (emails, screenshots, bank statements) for at least 12 months

Contacting hubble contacts customer service

Here's the official contact information for Hubble in one place.

For Philippines-specific complaints, you can also contact the Department of Trade and Industry (DTI) Consumer Assistance Center if Hubble refuses to honour your cancellation or continues billing after you've requested to cancel. The DTI will investigate free of charge.

Summary: cancel hubble contacts with confidence

Cancelling Hubble Contacts is straightforward once you know the process. The service charges every 28 days automatically, but you can stop it anytime using your online account, phone, live chat, or email. Always cancel at least 2-3 days before your next billing date, screenshot your confirmation, and monitor your statements for 60 days afterward to catch any errors.

The Philippines Consumer Act protects you: Hubble must allow cancellation without penalty, and if they charge you after you've cancelled, you can dispute the charge with your bank or escalate to the DTI. Keep your cancellation proof, and you'll have all the evidence you need if a dispute arises.

Stopee has helped thousands of consumers cancel unwanted subscriptions, recover unauthorised charges, and reclaim control of their billing. Whether you're cancelling because you've found a cheaper option, the service doesn't fit your lifestyle, or you're simply taking back control of your spending, you now have a clear roadmap. Follow the steps above, stay organised with screenshots and dates, and you'll exit Hubble Contacts cleanly and confidently. Your money belongs to you-protect it by cancelling when the time is right, and holding companies accountable when they don't listen.