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Cancel Carbonmade: The Right Way
How to cancel Carbonmade and stop automatic charges in malaysia
What Carbonmade is and why you might want to cancel
Carbonmade is a subscription-based portfolio website builder designed for creatives who want to publish their work online without learning code or hiring a developer. The platform starts with a free unlimited trial that requires no credit card, so you can test it risk-free before deciding to go live.
Once your portfolio goes live and you activate a paid plan, Carbonmade switches to automatic monthly billing. Your subscription renews on the same date each month unless you cancel before the next billing cycle arrives. This is where many users in Malaysia run into trouble: they forget the renewal date, or they cannot find the cancellation button, and suddenly another month's charge appears on their credit card or bank statement.
If you are reading this, you likely feel frustrated or worried about being charged again. That concern is completely valid. Carbonmade's cancellation process is not as straightforward as it should be, and the company does not highlight the steps clearly on its website. At Stopee, we help you navigate this situation step by step, so you stay in control and stop unwanted charges before they happen.
Who pays for Carbonmade and what you get
Carbonmade offers three paid tiers: Beginner, Professional, and Unlimited. The pricing in Malaysian Ringgit is approximate because Carbonmade bills in USD and conversion rates vary by payment processor.
| Plan | USD monthly | MYR approximate | Best for |
|---|---|---|---|
| Beginner | $10.00 | RM45.00 | Solo creatives starting out |
| Professional | $15.00 | RM67.50 | Freelancers with multiple projects |
| Unlimited | $25.00 | RM112.50 | Agencies and high-volume creators |
You are paying for unlimited image and video uploads, project slots, custom pages, portfolio display options, analytics, and priority customer support. The real value is not storage alone; it is the hosted platform that lets you control exactly how your creative work appears to clients and employers.
How Carbonmade operates for malaysian users
Carbonmade is a global software service, not a Malaysian-based company. It does not operate a local office, publish dedicated MYR pricing, or maintain a Malaysia-specific support team. All billing runs through its US website, customer support is available via email only, and there is no published phone line or live chat option listed for Malaysia-based users.
This means your cancellation is entirely self-service. You cancel through your online account dashboard, you manage your own proof of cancellation, and if a problem arises, you will need to email their support team directly. At Stopee, we understand that this lack of local support can feel isolating, which is why we walk you through every detail so you do not have to guess.
Your consumer rights when cancelling Carbonmade in malaysia
Malaysia's Consumer Protection Act 1999 (CPA) protects you as a buyer of digital services and subscriptions. Here are your key rights.
What the consumer protection act 1999 guarantees you
Under the CPA, any trader (including Carbonmade) must supply goods and services that are of merchantable quality and fit for purpose. If you cancel a subscription service, the company must honour your cancellation request and stop charging you. If they continue to bill you after you have cancelled, that becomes an unfair contract term and potential breach of consumer protection law.
The law also gives you the right to clear information about charges and renewal terms before you agree to pay. Carbonmade's terms state that subscriptions renew automatically, but if the cancellation process is deliberately hidden or made unnecessarily difficult, you may have grounds to dispute charges with your bank or the company directly.
If Carbonmade refuses to refund you after cancellation, or if you encounter a problem, you can escalate your complaint to the Ministry of Domestic Trade and Consumer Affairs (MDTCA). Stopee recommends keeping all email receipts, cancellation screenshots, and billing statements as proof of your cancellation request and any disputed charges.
Your right to cancel without penalty
Carbonmade's terms do not specify a minimum contract period or early termination fee. This means you can cancel at any time without penalty. However, the company also states that all payments are final and non-refundable, and any remaining subscription time is forfeited at its discretion unless it decides otherwise. In other words, cancelling does stop future charges, but it does not entitle you to a refund for the current month.
This is why timing matters. If you cancel on the 25th of the month and your renewal date is the 1st of the month, you will still be charged for the next month. Stopee strongly advises you to cancel in the days immediately before your renewal date to minimise waste.
How to cancel Carbonmade step by step
Follow this process to cancel your Carbonmade subscription and ensure you do not get charged again.
Before you cancel: three critical checks
Many users cancel and then panic because they are unsure whether it worked. Before you do anything, gather three pieces of information from your Carbonmade account.
- Log in to Carbonmade and navigate to your account settings or billing section.
- Note your current plan name (Beginner, Professional, or Unlimited).
- Record your renewal date (the exact day your subscription auto-renews each month).
- Take three screenshots:
- Your plan and renewal date
- Your billing history showing your last charge
- Your account dashboard home page
- If your portfolio contains client work or important projects, export or download your content first (Carbonmade allows you to export your projects; check their help centre for steps).
- Write down the current date and time, so you have a record of when you initiated cancellation.
Warning: Do not cancel until you have this information saved. Carbonmade may disable your account immediately after cancellation, so you will lose access to your dashboard and cannot retrieve renewal dates later.
The cancellation process in your account
Carbonmade does not publish a single public cancellation link. Instead, you must access it through your account dashboard.
- Visit carbonmade.com and log in with your email and password.
- Click your profile icon or account menu (usually in the top right corner).
- Select "Account Settings," "Billing," or "Subscription" (the exact label varies, but it will be clearly marked).
- Look for a button or link that says "Cancel Subscription," "Manage Plan," or "Billing Details."
- Click the cancellation option. Carbonmade may ask you why you are cancelling; you can skip this or provide brief feedback.
- Confirm the cancellation when prompted. A confirmation message will appear on screen.
- You will also receive a cancellation confirmation email to the address associated with your account.
Pro tip: After you click confirm, take a final screenshot of the confirmation message. This is your proof of cancellation. Many users do not realise they need this; your bank or the Ministry of Domestic Trade and Consumer Affairs will ask for it if a dispute arises.
If you cannot find the cancel button
Carbonmade's interface occasionally changes or the button location shifts. If you have looked through account settings and billing but cannot locate a cancel option, email support directly.
- Open your web browser and go to carbonmade.com/help or look for a "Contact Support" link at the bottom of the page.
- Send an email to their support team stating: "I want to cancel my Carbonmade subscription effective immediately. My account email is [your email]. Please confirm cancellation and the date my billing will stop."
- Keep the support ticket number or email reference they send back.
- Wait for their reply (usually within 24 to 48 hours). Do not assume cancellation is complete until they confirm it in writing.
Warning: If you email support and they do not reply within 3 business days, or if they refuse to cancel your account, contact your bank immediately and dispute the next charge as an unauthorised recurring subscription. The Ministry of Domestic Trade and Consumer Affairs can also help you file a formal complaint.
What happens after you cancel Carbonmade
Understanding what comes next reduces stress and helps you avoid a second cancellation attempt.
Access and timeline after cancellation
When you cancel, your Carbonmade account does not disappear instantly. Most users retain access to their portfolio and account dashboard until the current billing period ends. On your next renewal date, your subscription lapses and your portfolio goes offline (unless you have a free plan, which remains active). Carbonmade will not charge you again after your renewal date passes.
However, you cannot edit or update your portfolio once the paid subscription ends. If you reactivate later, you will be charged for a new month starting on the day you resubscribe. Stopee advises you to export or save any content you might need before cancellation takes effect, just to be completely safe.
Will you get a refund
Carbonmade explicitly states in its terms that all charges are final and non-refundable. If you cancel on the 15th of the month and your renewal date is the 1st, you will not receive a pro-rated refund for the remaining days. The company's policy is firm on this point.
However, there are two exceptions. First, if Carbonmade charges you again after you have cancelled and both of you have confirmed cancellation, you can dispute that charge with your bank as an unauthorised transaction. Second, if you can demonstrate that Carbonmade's cancellation process was deliberately obscured or that you were misled about automatic renewal terms, the Ministry of Domestic Trade and Consumer Affairs may order a refund as part of a consumer protection ruling.
For most users, the best strategy is to cancel close to your renewal date to minimise the sunk cost. Stopee recommends setting a reminder on your phone for 3 days before your renewal date, so you have a small window to cancel without losing too much of your monthly fee.
Common mistakes when cancelling Carbonmade
Many Malaysian users believe they have cancelled successfully, only to discover weeks later that they were still charged. These mistakes are easy to avoid if you know what to watch for.
Mistake one: thinking email support cancellation is automatic
If you email Carbonmade to cancel, their team may say "Your cancellation is submitted" or "We will process this," but they will not always send a second email confirming the cancellation is complete. You might receive an email that simply says "We have received your request," which is not the same as "Your subscription is now cancelled."
Always reply to their email asking for explicit confirmation: "Please confirm in writing that my subscription has been cancelled and that I will not be charged on [date]. Please also confirm the last day my account will remain active." Save their reply.
Mistake two: cancelling through the website but not confirming
Carbonmade's cancellation flow sometimes shows a confirmation page but does not send an email. Many users assume "clicking cancel" is enough and never receive written proof. If you do not see a confirmation email within 1 hour of cancelling in the dashboard, email support immediately to ask for confirmation in writing.
Mistake three: not checking your bank statement after cancellation
The most preventable mistake is failing to verify that Carbonmade stopped charging you. You should see no charge from Carbonmade on your bank statement in the month following your renewal date. If a charge appears, contact your bank within 3 days and dispute it as an unauthorised recurring subscription.
Pro tip: Set a calendar reminder for the day after your renewal date should have passed. Log in to your bank account and confirm no charge appeared. This takes 30 seconds and gives you peace of mind.
Cancellation checklist for Carbonmade
Use this checklist to ensure you do not miss any step.
| Task | Done | Notes |
|---|---|---|
| Log in and note renewal date | [ ] | Write down the exact date |
| Export or save portfolio content | [ ] | Do this before cancelling |
| Take screenshots of plan and billing | [ ] | Save to your device |
| Cancel via account dashboard or email | [ ] | Record date and time |
| Obtain written cancellation confirmation | [ ] | Email or screenshot proof required |
| Check bank statement after renewal date | [ ] | Confirm no charge appears |
Why stopee helps you cancel with confidence
Cancelling a subscription should be simple, but Carbonmade and dozens of other digital services make it unnecessarily complicated. At Stopee, we have helped thousands of consumers in Malaysia cancel subscriptions like Carbonmade without getting trapped by automatic renewal charges or confusing terms.
We understand the frustration of hunting for a cancellation button, worrying about being billed twice, and not knowing whether your cancellation actually worked. That is why Stopee exists: to give you clear, step-by-step guidance so you can cancel with confidence and keep control of your money.
Our guides cover not just the how, but the why and the what-if. We flag dark patterns, explain your consumer rights under Malaysian law, and give you escalation options if a company refuses to honour your cancellation. Stopee is your backup when you need proof that you cancelled, when a charge disputes arises, or when you simply need someone to confirm that you did everything right.
Cancelling Carbonmade is straightforward once you know the steps. You have the right to cancel without penalty, you have consumer protection backing you up, and you have the power to stop charges before they happen. Stopee has guided thousands of Malaysians through subscription cancellations just like this one, and you can do it too.
Contact information for Carbonmade
If you need to reach Carbonmade directly to cancel or dispute a charge, use the following channels:
- Email: [email protected]
- Website support form: carbonmade.com/help
- No phone line or local Malaysian support office is listed
For consumer protection assistance in Malaysia, contact the Ministry of Domestic Trade and Consumer Affairs at mdtcc.gov.my or call their hotline if you encounter a refusal to honour your cancellation request.