Manage Carbonmade

How to cancel carbonmade in nigeria and protect your creative portfolio

Understanding carbonmade and why creators use it

Carbonmade is a web-based portfolio platform built for visual professionals who want to showcase their work without wrestling with code. Photographers, designers, illustrators, and other creatives in Nigeria use it to host galleries, showreels, and professional portfolios with drag-and-drop simplicity.

The platform offers monthly and yearly subscription plans with pre-built templates and account-based features. If you've decided the service no longer fits your workflow, career direction, or budget, Stopee is here to walk you through cancellation step-by-step and ensure you understand your rights as a Nigerian consumer.

What carbonmade offers

Carbonmade provides hosted portfolio space, customizable templates, and a visual editor designed for non-technical users. You control your own domain, analytics, and portfolio visibility without needing to hire a developer or understand HTML.

Why you might want to cancel

You may outgrow the platform, move to a self-hosted WordPress site, switch to a competitor like Adobe Portfolio or Wix, or simply need to cut subscription costs. Whatever your reason, cancelling cleanly and understanding what happens to your work matters-especially before you delete your account permanently.

Carbonmade pricing and subscription plans in nigeria

Carbonmade charges in USD, but Nigerian users pay through Naira conversion depending on their payment method. Understanding the full cost of your plan helps you decide whether the service still offers value or whether cancellation makes financial sense.

Current plan structure

Carbonmade offers tiered plans with both monthly and yearly billing cycles. The exact pricing and feature set update regularly, so visit their pricing page before committing to or cancelling a subscription. Below is a snapshot of typical plan offerings:

Currency and payment in nigeria

Carbonmade bills exclusively in USD. If you pay via credit card, your Nigerian bank or payment processor converts the amount to Naira (₦) at the time of transaction, which may incur foreign exchange fees. Yearly plans typically offer 15-20% savings compared to monthly billing.

Should you cancel carbonmade right now

Before you proceed with cancellation, pause and ask yourself whether you're cancelling for the right reasons. Stopee believes informed decisions lead to better outcomes.

Reasons to stay with carbonmade

If you rely on Carbonmade to generate client leads, showcase work daily, or need the portfolio to remain live for income, delaying cancellation may be wise. Similarly, if you have a yearly plan and prepaid months remaining, you might export your portfolio now and cancel at renewal rather than lose what you've already paid.

Red flags that mean you should cancel

You should move forward with cancellation if you've stopped using the platform, switched to a cheaper alternative, upgraded to a different hosting solution, or can no longer afford the monthly or yearly charge. Cancelling prevents unwanted future charges and frees up your budget for tools you actually use.

How to cancel carbonmade from nigeria

Carbonmade does not maintain a dedicated Nigeria office or support address. You cancel your account entirely through their web dashboard, which is the only recommended method. Follow these steps carefully to avoid losing access to your portfolio before you've backed up your work.

Cancellation via the carbonmade website

1. Sign in to your Carbonmade account at carbonmade.com using your email and password.
   • If you've forgotten your password, click "Forgot password?" and follow the email reset link.
2. Click your Account icon (usually a profile picture or initials in the top right corner).
   • Look for a menu dropdown; select "Account settings" or "Account" from the options.
3. Navigate to the "Plan" or "Billing" section in your account dashboard.
   • You may see a button labeled "Manage subscription," "Billing," or "Plan details"-click it.
4. Scroll down to locate the "Close account" or "Cancel subscription" button.
   • Warning: Closing your account permanently deletes your portfolio, all hosted images, projects, and customer data. This action cannot be undone.
5. Click the cancellation button and confirm by entering your account password when prompted.
   • Carbonmade may ask you to select a reason for cancellation (e.g., "Too expensive," "Found another service," "No longer need it"). Provide honest feedback if you're comfortable doing so.
6. You will receive a confirmation email within minutes. Your account will close, and your subscription will not renew at the next billing cycle.
   • Pro tip: Save this confirmation email as proof of cancellation. You'll need it if any unexpected charges appear on your statement.

If you subscribed through apple app store or google play

Carbonmade's app integrates with Apple and Google's subscription systems. If you subscribed directly through the App Store or Google Play-rather than carbonmade.com-you must cancel through those platforms instead of through Carbonmade itself. Closing your Carbonmade account does not automatically cancel app store subscriptions.

1. For Apple App Store: open the App Store app, tap your profile icon, select "Subscriptions," find Carbonmade, and tap "Cancel subscription."
2. For Google Play: open Google Play, tap your profile icon, select "Payments and subscriptions," find Carbonmade under "Subscriptions," and tap "Cancel."
3. After cancelling through the app store, contact Carbonmade support to confirm your account closure.
   • App store cancellations sometimes fail to sync immediately; alerting Carbonmade directly prevents surprise charges.

What happens to your portfolio after you cancel

Cancellation and account deletion are irreversible, so understanding the exact timeline and consequences protects your work and peace of mind. Many creatives don't realize the permanence until it's too late.

Immediate effects of cancellation

Once you close your account, Carbonmade begins the deletion process. Your portfolio site goes offline, and any public URLs you've shared stop working immediately. Clients, collaborators, or employers who visit your Carbonmade link will see an error or blank page.

All images, projects, contact forms, analytics data, and client galleries disappear permanently. Carbonmade does not keep backups after account deletion, and the company will not recover deleted content even if you request it days or weeks later.

Backup your work before cancelling

Pro tip: Before you click "Close account," export all your portfolio images, project descriptions, and client work to your computer. Download high-resolution versions of your projects so you can upload them to a new platform (WordPress, Squarespace, Wix, or another portfolio service) without losing your best work.

Timeline for deletion

Your account closes immediately upon confirmation, but Carbonmade may retain anonymized data for 30-90 days for legal and tax purposes before permanently wiping your information from their servers. Your portfolio is inaccessible to the public instantly; you cannot restore it after 24 hours.

Refunds and billing after cancellation

Nigerian consumer protection law gives you specific rights around unfair contract terms and misleading billing practices. Carbonmade's "no refund" policy is not automatically enforceable if it breaches those rights, so know your leverage before assuming you've lost your money.

Carbonmade's official refund policy

Carbonmade's Terms of Service state that all payments are final and non-refundable except at the company's sole discretion. In practice, this means the platform issues refunds only in rare cases-such as billing errors, duplicate charges, or unauthorized transactions.

If you paid for a yearly plan and cancel after one month, Carbonmade will not automatically return the remaining 11 months of fees. Monthly subscriptions do not roll over unused days.

When you can request a refund

You have a legitimate claim for a refund in the following situations:

• You were charged twice for the same billing period (duplicate charge).
• You were charged without authorization or after requesting cancellation.
• The service was unavailable for an extended period, preventing you from using your portfolio.
• You discovered the service does not match Carbonmade's advertised features or quality.

How to request a refund

1. Gather all evidence: screenshots of charges, billing statements, emails from Carbonmade, and a written timeline of your issue.
2. Contact Carbonmade support directly at their help portal (carbonmade.com/help) and describe your situation clearly.
   • Explain the reason for the refund and reference your transaction ID or invoice number.
   • Request a response within 14 days.
3. If Carbonmade denies your refund or does not respond, escalate to the Federal Competition and Consumer Protection Commission (FCCPC) in Nigeria.
   • File a complaint at fccpc.gov.ng and include all documentation. The FCCPC investigates unfair contract terms and billing disputes.
4. If you paid via credit card, you can also dispute the charge with your Nigerian bank or card issuer as a last resort.
   • Your bank may reverse unauthorized or disputed charges within 30-120 days of the transaction.

Your consumer rights under nigerian law

As a Nigerian consumer, you have statutory protections that override one-sided company policies. Carbonmade cannot simply ignore your legal rights by burying unfair terms in their Terms of Service.

Federal competition and consumer protection act framework

Nigeria's FCCPC enforces the Consumer Protection Regulation 2021, which prohibits unfair contract terms, misleading advertising, and unsafe practices. Key protections include:

• The right to clear, truthful information about pricing, billing cycles, and cancellation terms before you subscribe.
• The right to challenge unfair or hidden charges that contradict what you were promised.
• Protection against automatic renewal traps if Carbonmade fails to obtain clear, separate consent for recurring charges.
• The right to cancel within 14 days of purchase if you change your mind (for new subscriptions), unless you expressly requested early access to the service.

When to escalate to the FCCPC

Contact the FCCPC if Carbonmade:

• Refuses to cancel your subscription despite your written request.
• Charges you after you've cancelled and does not issue a refund.
• Advertises features that do not exist or work as described.
• Hides or obscures the cancellation method so you cannot easily exit the service.

File a complaint at fccpc.gov.ng with screenshots, email chains, and transaction records. The FCCPC investigates for free and may compel Carbonmade to refund you or change unfair practices.

Common mistakes when cancelling carbonmade

Cancellation can feel stressful, especially if you've built your professional brand on the platform. Many creators make avoidable errors that cost them time, money, or data. Learn from others so you don't repeat these traps.

Deleting your account before backing up your work

This is the most painful mistake. You export zero images, no project descriptions, no client testimonials-then you click "Close account" and everything vanishes forever. You lose portfolio pieces, contact leads, and proof of past projects.

Pro tip: Spend 2-3 hours downloading every project, every image, and every description to your computer before you cancel. Use your browser's "Save page as" function or a screenshot tool to capture gallery layouts if Carbonmade offers no built-in export feature.

Cancelling through the app but not the website

If you subscribed via Apple or Google, closing the app or deleting it from your phone does not cancel your subscription. You'll continue to be charged monthly or yearly. Meanwhile, you think you've cancelled and never check your bank statement until charges rack up.

Warning: Always cancel through both the app store (Apple or Google) and the Carbonmade website itself. Verify cancellation by checking your account dashboard and waiting for a confirmation email from both the app store and Carbonmade.

Not saving the cancellation confirmation email

Carbonmade sends a confirmation email when you close your account. If you delete this email or don't save it, you'll struggle to prove you cancelled if a surprise charge appears. Your bank will ask for proof, and you'll have none.

Pro tip: Create a "Subscriptions" folder in your email and archive every cancellation confirmation, billing receipt, and support response. This folder becomes your evidence in any dispute.

Cancelling during a billing cycle and expecting an instant refund

You cancel on the 15th of the month after prepaying for the full 30 days. You then expect a pro-rata refund for the remaining 15 days. Carbonmade's policy says no, and many creators accept this without questioning it. However, Nigerian consumer protection law may entitle you to a partial refund if the service became unavailable or unusable for part of your billing period.

Document the days you could not use your portfolio and reference this in any refund request to the FCCPC.

Checklist before you cancel carbonmade

Use this checklist to ensure you don't miss a critical step. Print it or save it to your phone and tick off each item before you hit the "Close account" button.

Comparing carbonmade to other portfolio platforms

If you're cancelling Carbonmade, you might be moving to a competitor. Stopee has compared the key alternatives so you can choose a platform that better fits your needs and budget.

Portfolio platform comparison

Why creators switch

Carbonmade remains popular, but creators leave for cheaper alternatives (WordPress or Wix free tiers), more powerful customization (Squarespace, self-hosted WordPress), or bundled tools (Adobe Portfolio if you already pay for Creative Cloud). If cost is your primary concern, Stopee recommends exploring free or lower-cost options before you commit to another paid platform.

What to do immediately after cancelling

Cancellation is the beginning, not the end. You still have work to do to protect your career and ensure your new platform is ready.

Redirect your domain

If you used a custom domain (yourname.com) with Carbonmade, that domain now points nowhere. Update your domain's DNS settings to point to your new portfolio platform immediately. If you forget, anyone who searches for your name online will find a dead link.

• Log in to your domain registrar (GoDaddy, Namecheap, etc.).
• Update the A record or CNAME to point to your new platform's server.
• DNS changes take 24-48 hours to propagate globally.

Upload your work to your new platform

Now that you've downloaded everything from Carbonmade, set up your new portfolio on WordPress, Wix, Squarespace, or another service. Use the images, descriptions, and project data you saved earlier to quickly populate your new site.

Update your social media and email signature

Change the portfolio link in your Instagram bio, LinkedIn profile, Twitter, email signature, and anywhere else you've shared it. Send a brief email to past clients letting them know your new portfolio URL so they can find your latest work.

Monitor your bank statement

For the next 2-3 billing cycles, check your credit card or bank statement to confirm no surprise charges from Carbonmade appear. If you see an unauthorized charge, dispute it immediately with your bank and escalate to the FCCPC if Carbonmade refuses to refund you.

Final thoughts and how stopee can help

Cancelling Carbonmade is straightforward if you follow the steps in this guide and protect your work before you delete your account. The real challenge is knowing your consumer rights and standing firm if Carbonmade or any company tries to keep your money or obstruct your cancellation.

Stopee has helped thousands of consumers cancel services like Carbonmade, dispute unfair refund policies, and escalate complaints to regulatory bodies in Nigeria. If you encounter resistance when cancelling, if a charge appears after you've cancelled, or if Carbonmade ignores your requests, visit Stopee (stopee.com) for step-by-step guidance on filing complaints, protecting yourself, and recovering any money you're entitled to.

Your portfolio is your professional asset. Take it with you when you leave Carbonmade, understand your rights as a Nigerian consumer, and never let a company make cancellation harder than it should be. Stopee stands with you in that fight.

Carbonmade contact and escalation

Carbonmade does not operate a physical office in Nigeria. For support, use the web-based help portal at carbonmade.com/help or send an email to their support team. If you receive no response within 14 days or your issue remains unresolved, file a complaint with the Federal Competition and Consumer Protection Commission at fccpc.gov.ng or contact your nearest consumer protection office in your Nigerian state.

Keep all correspondence with Carbonmade, your bank statements, and confirmation emails. These records are your proof if you need to escalate to the FCCPC or dispute a charge with your bank. Stopee (stopee.com) has detailed guides on how to file FCCPC complaints and protect your consumer rights across all subscription services.