Manage Carbonmade

How to cancel carbonmade before your next charge (and protect your portfolio)

What carbonmade is and why you might want to cancel

Carbonmade is a web-based portfolio builder designed for creative professionals who need a fast way to showcase their work online without coding or hiring a designer. The service lets you build and host a portfolio with unlimited image uploads, video uploads, and customizable design blocks, all on an auto-renewing subscription model.

Here's what matters if you're in the Philippines: Carbonmade operates entirely in US dollars, with billing handled through international payment methods like credit cards and PayPal. There's no local payment option, no Manila-based support team, and no phone line. When you need to cancel, you'll be working through email support at help@carbonmade.com, which means delays if you're racing against a renewal date.

At Stopee, we help thousands of Filipino subscribers understand their cancellation rights before they act, and Carbonmade's auto-renewal model catches many users off guard. Your subscription renews automatically on the anniversary of your sign-up date, and unless you cancel before that date arrives, you'll be charged again.

Carbonmade's paid plans and what you're actually paying for

Carbonmade offers three main subscription tiers, each with different features and project limits. All prices are in US dollars, though we've included approximate Philippine peso equivalents below based on current exchange rates (₱1 = approximately $0.018 USD).

The paid tier you choose determines how many portfolio projects you can create, whether you access premium design blocks, if you get visitor analytics, and how many portfolio pages you're allowed. Many Filipino designers start with Beginner, then upgrade when they outgrow the single-project limit.

Why filipino users cancel carbonmade

We've seen three main reasons why subscribers in the Philippines decide to walk away. First, the lack of local support creates friction when you have urgent questions or billing issues. Second, some users find that simpler free alternatives like Behance, Dribbble, or even a single Canva landing page meet their needs without a monthly cost. Third, many creatives eventually switch to WordPress or Webflow once their portfolio ambitions grow beyond a single builder.

If you're cancelling because you've found a better fit, Stopee is here to walk you through the process step by step so you don't miss your cancellation window.

Your consumer rights under philippine law

Before you click anything, understand what the Consumer Act of the Philippines (Republic Act No. 7394) gives you. This law protects you against unfair contract terms, automatic renewal traps, and deceptive billing practices.

What the consumer act protects you from

Under Philippine consumer law, you have the right to clear, honest information about your subscription terms, including the renewal date, the cost of each renewal, and how to cancel. You also have the right to cancel without penalty if the company fails to disclose material terms or if the cancellation process is deliberately hard to find.

Additionally, any charges made to your card after your cancellation request should be refundable. If Carbonmade bills you after you've submitted a valid cancellation request, you can file a dispute with your bank or credit card issuer under your consumer protection rights.

Stopee advises all Filipino users to screenshot their cancellation confirmation, save any cancellation email, and keep records of your billing dates. These documents become your evidence if a dispute arises.

How to escalate if carbonmade won't cooperate

If you cancel but Carbonmade continues charging you, you have escalation options. First, ask your bank or PayPal provider to reverse the charge and mark Carbonmade's merchant account for dispute. Most financial institutions in the Philippines process these claims within 7 to 14 days.

Second, file a complaint with the Department of Trade and Industry (DTI) National Consumer Complaints Center (NCCC). The DTI handles unfair trade practices and can pressure companies to refund illegal charges. You can file online at dti.gov.ph or visit your nearest DTI office with screenshots of your cancellation request and billing records.

Finally, if the amount is significant, you can small claims court in the Philippines for recovery plus damages. Most courts award costs to the consumer when a foreign subscription service fails to honor a documented cancellation request.

How to cancel carbonmade from your account

Carbonmade's cancellation process happens entirely within your account dashboard, and it takes fewer than five minutes once you know where to click. However, the wording matters: Carbonmade calls this "Close Account," not "Cancel Plan," which means your account, your portfolio pages, and all your content get deleted permanently.

Prepare before you cancel

This step is crucial, and we see too many users skip it. Once you click "Close Account," Carbonmade begins deleting your data, and there's no undo button. Save everything you want to keep before proceeding.

1. Log in to your Carbonmade account at carbonmade.com
   • Go to your account dashboard or home page
2. Download or screenshot all your portfolio content
   • Take screenshots of each portfolio page you've created
   • Download all images, videos, and project descriptions you uploaded
   • Copy any custom text, bios, or contact information you want to preserve
3. Record your billing information before it vanishes
   • Screenshot your current plan name and monthly cost
   • Note your next renewal date from your account or latest receipt
   • Save your payment method on file (credit card last four digits, PayPal email)
4. Export or print any reports or analytics you've collected
   • If you're on Professional or Unlimited, save visitor stats if they matter to you

Pro tip: Use your browser's print-to-PDF feature to save entire portfolio pages as a single document. This ensures you have a backup even if your original files go missing.

The exact cancellation steps inside carbonmade

Follow this path exactly, and you'll reach the account closure screen without getting lost.

1. Log into your Carbonmade account and wait for the dashboard to fully load
2. Click the account icon (usually your profile picture or initials) in the bottom left corner of the screen
3. Select "Account" from the dropdown menu that appears
4. Click "Plan" in the left-side menu
   • You'll now see your current subscription tier and monthly cost
   • This is your last chance to verify your renewal date
5. Scroll to the bottom and click "Close Account"
   • A warning message will appear explaining that this action is permanent
   • Read it, then proceed
6. Enter your password when prompted as a security verification
7. Click "Confirm Deleting My Account" to complete the process

Warning: Once you click "Confirm Deleting My Account," Carbonmade begins removing your portfolio pages from the public web within minutes. Your content becomes inaccessible to visitors and to you. This is why the pre-cancellation backup step is non-negotiable.

Pro tip: Cancel at least three days before your next renewal date. This gives Carbonmade's system time to process your request and removes any ambiguity about whether you cancelled before or after the charge date.

What happens immediately after you cancel

Once you click that final confirmation button, your account enters a deletion queue. Carbonmade will send you a confirmation email to the address on file within a few hours. Save this email-it's your proof that you cancelled on a specific date.

Your portfolio pages go offline within 24 hours, and any custom domain you'd pointed to Carbonmade will stop resolving (show a 404 error). Your payment method will not be charged again after the current billing cycle ends (if you cancelled before the anniversary date) or immediately (if you cancelled after your renewal already processed).

Refund rights and what to expect if you're charged after cancellation

Carbonmade's terms state that paid time remaining on your account is forfeited when you close it. In plain English: if you're on a monthly plan and you cancel on day 15 of your cycle, you lose access to days 16 through 30. Carbonmade does not pro-rate refunds.

When you might get a refund anyway

Even though Carbonmade's stated policy says no refunds, Philippine consumer law gives you leverage in specific situations. If any of these apply to you, you have grounds for a refund claim.

• You cancelled before your renewal date, but Carbonmade charged you anyway
• Carbonmade's support staff misled you about the cancellation process or renewal date
• You were charged multiple times in a single billing cycle
• You requested a refund within 7 days of the charge (cooling-off period protection under Philippine law)
• Carbonmade failed to send you a renewal notice before charging you

At Stopee, we recommend filing a chargeback with your bank if Carbonmade charges you after a valid cancellation. Most Philippine banks reverse unauthorized renewal charges within 7 to 14 business days, and Carbonmade will receive a chargeback fee from their payment processor.

How to dispute a charge with your bank

If Carbonmade continues billing you after you've cancelled, contact your bank or credit card issuer immediately. Tell them you cancelled a subscription and were charged again without authorization. Most Philippine banks (BDO, BPI, Metrobank, Maybank) have dispute departments that process online claims.

1. Log into your online banking platform or mobile app
2. Find the Carbonmade charge and click "Dispute" or "Report Fraud"
3. Upload your cancellation confirmation email and screenshots of your account showing the closure
4. Describe the situation clearly (e.g., "I cancelled on November 15, but was charged again on November 22")
5. Submit and wait for your bank to contact Carbonmade within 5 to 7 days

Keep copies of everything. Your bank needs to see that you made a clear cancellation request and that you have proof.

Common mistakes that cost filipino users money

Cancelling a subscription sounds straightforward until you realize how many ways it can go wrong. These are the traps we see repeatedly at Stopee, and they're all avoidable.

Assuming downgrade equals cancellation

Some users think that switching from Professional to Beginner is the same as cancelling. It's not. Downgrading changes your plan tier but keeps your subscription active and keeps charging you monthly. If you want to stop paying entirely, you must close your account, not downgrade.

Cancelling on the wrong date

Carbonmade renews on the anniversary of your sign-up date, not on the first of the month. If you signed up on the 17th, you're charged every 17th. Cancel on the 18th, and you'll be charged one more time. Cancel on the 16th, and you stop the cycle. Check your exact renewal date in your account before you cancel.

Not saving your portfolio before closing

This one hurts. You click "Close Account," and within hours your entire portfolio vanishes from the web. If you didn't take screenshots or download your images, they're gone. There's no recovery process if you change your mind three weeks later.

Ignoring the confirmation email

Carbonmade sends a confirmation email when you close your account, but you have to look for it. If you don't receive it within 24 hours, check your spam folder. If it's not there, reply to help@carbonmade.com with your username and cancellation date. This email is your only proof that you cancelled on a specific date, and you'll need it if a dispute arises.

Cancelling without checking your bank statement

Always verify that the charge stopped. Two weeks after your cancellation, log into your bank's app and confirm that no new Carbonmade charge appeared. If it did, contact your bank immediately. The sooner you dispute it, the faster you get your money back.

Pro tip: Set a phone reminder for 48 hours after your expected renewal date. Check your bank statement on that date. If you see a Carbonmade charge, you can dispute it right away instead of discovering it weeks later.

After you cancel: what to expect and how to move forward

Cancelling your Carbonmade subscription is emotionally clean-there's no waiting period, no unsubscribe link to click, no company trying to convince you to stay. But the aftermath requires a little follow-up work to protect yourself.

In the first 24 hours

Your account enters a deletion queue. You'll receive a confirmation email from Carbonmade (usually from support@carbonmade.com). Save this email to your computer and your email archive. Create a folder called "Subscription Cancellations" if you don't have one, and dump all your cancellation proofs there.

Your portfolio pages may still be live for up to 24 hours while the system processes the deletion. If you need to preserve anything else, act fast.

In the first two weeks

Watch your bank account or credit card statement carefully. Check every two or three days for unexpected Carbonmade charges. If you see one, take a screenshot immediately and contact your bank. The faster you dispute it, the better your chances of a quick reversal.

If you're waiting for a refund of a wrongful charge, most Philippine banks complete the process within 7 to 14 business days. Don't be surprised if Carbonmade disputes the chargeback-prepare to reply with your screenshots showing the cancellation request.

In the first month

Check for a second confirmation email from Carbonmade confirming that your account has been fully deleted. If you don't receive one by day 30, send an email to help@carbonmade.com asking for written confirmation that your account is closed and no further charges will apply.

If any charge appears 30 days after your cancellation, it's almost certainly a system error or a deliberately deceptive renewal tactic. Contact your bank and file a chargeback without hesitation.

Cancellation checklist: your step-by-step guide to staying safe

Use this checklist to ensure you don't miss a single step. Tick off each box as you go through the cancellation process.

Finding an alternative after carbonmade

Once your Carbonmade account closes, you'll need a new home for your portfolio. Here are the most popular choices for Filipino designers, photographers, and creatives.

If you want to avoid recurring charges altogether, Behance and Dribbble's free tiers are solid choices for most creatives. You get a public-facing portfolio with no renewal surprises. Stopee recommends this path if you're cancelling because of billing hassles.

Carbonmade cancellation contact details and office address

Carbonmade is a US-based company with no official Philippine office or phone line. All cancellations must be processed through your online account or by email.

How to reach carbonmade if you need support

Email is your only reliable contact method. Send cancellation questions or account inquiries to help@carbonmade.com. Response times typically range from 12 to 48 hours, though there's no published service level agreement.

Carbonmade does not list live chat, phone support, or local office information on its website. If you're in a time-sensitive situation (e.g., a charge happened hours before your renewal and you need immediate help), your fastest escalation is through your bank or payment provider.

Registered office address (for escalations and legal matters)

If you need to send a formal demand letter or legal notice, Carbonmade's registered business address in the United States is:

Carbonmade, LLC
[Main registered office in the United States]
help@carbonmade.com

For disputes with a Filipino bank or through the DTI, use this address as the respondent. The DTI National Consumer Complaints Center accepts international company complaints at dti.gov.ph, and they will forward your case to Carbonmade's US address if a resolution is needed.

Key takeaways: cancel carbonmade the right way

Cancelling Carbonmade is straightforward if you move with intention. Save your content before you click anything, verify your renewal date so you cancel at the right moment, and keep your confirmation email as proof. Watch your bank statement for the next 30 days to catch any unauthorized charges.

Remember that Philippine consumer law (Republic Act No. 7394) protects you even though Carbonmade is a US-based company. If they overcharge you or refuse to honour a valid cancellation, your bank, the DTI, or small claims court are real options.

Stopee has helped thousands of consumers navigate subscription cancellation with confidence, and we've seen every trick subscription companies use to hold onto money they shouldn't keep. Your portfolio matters, your money matters, and your time matters. Don't let confusion about the cancellation process cost you.

Ready to take back control of your subscription spending? Stopee makes it simple to track, manage, and cancel recurring charges across all your services. The best part is that we walk you through every step so you never miss a deadline or overlook a refund.