Manage Everai

How to cancel Everai and avoid repeat charges in malaysia

What is Everai and why you might want to cancel

Everai is a subscription-based software service that offers AI-powered tools for customer interaction and marketing automation. If you signed up expecting a one-off purchase but discovered monthly charges hitting your bank account instead, you are not alone. Many Malaysian users report confusion about what they actually subscribed to, which is exactly why Stopee exists to guide you through cancellation with confidence.

Understanding everai's service model in malaysia

Everai operates as a recurring SaaS (Software as a Service) subscription, which means you are billed on a monthly cycle rather than paying once for lifetime access. The service promises AI-driven business features like automated customer engagement, data analysis, and personalised marketing workflows. However, the company does not publish detailed pricing or service terms on a dedicated Malaysia page, which creates gaps in transparency that frustrate users who want to understand exactly what they are paying for.

The service is linked to Everaire Marketing Sdn. Bhd., a company registered in Kajang, Selangor. This matters for cancellation because you now know the legal entity behind your charges. Many subscribers feel anxious about cancelling because they cannot see clear confirmation that the process will actually stop their billing, and Stopee is here to walk you through each step so you regain control.

Common reasons malaysian users cancel Everai

You might be considering cancellation because you signed up during a free trial that auto-renewed without clear warning, or you subscribed to test the platform and now want to stop the recurring charges. Others cancel because the AI features did not meet their business needs, or because they found cheaper or more transparent alternatives. Whatever your reason, cancelling before your next billing date is your safest path forward.

Pro tip: If you do not remember your next billing date, log into your account now and screenshot it. This single step prevents accidental overcharges and gives you proof of when cancellation must be completed.

Your rights as a malaysian consumer under the consumer protection act 1999

Malaysian consumer law protects you even when dealing with software subscriptions, and understanding these rights strengthens your position if Everai resists your cancellation or fails to refund you.

What the consumer protection act 1999 guarantees you

Under Malaysia's Consumer Protection Act 1999, you have the right to cancel a contract within 14 days of purchase if you signed up online or via distance communication (which applies to Everai). This cooling-off period is automatic and does not require you to provide a reason. If Everai claims you cannot cancel within this window, that claim contradicts Malaysian law.

Additionally, the Act protects you against unfair contract terms. If Everai's terms hide auto-renewal, make cancellation unnecessarily difficult, or charge you after you have explicitly requested termination, these practices may be enforceable violations. Stopee recommends documenting every cancellation attempt in writing, because written proof becomes your legal evidence if you need to escalate to the Malaysian Consumer Council.

Your right to refunds and dispute resolution

If you cancel within 14 days of your initial purchase and you have not used substantial services, you are entitled to a refund under Malaysian consumer law. Everai cannot retain your payment simply because you changed your mind. If the company refuses a refund, you can lodge a complaint with the Malaysian Consumer Council (Majlis Pengguna Malaysia) or escalate to the Federation of Malaysian Consumer Associations.

Warning: Do not assume that Everai will voluntarily mention your refund rights. You must request it explicitly in writing, referencing the Consumer Protection Act 1999. Stopee advises keeping copies of all communication for your records.

Methods to cancel your Everai subscription

Everai offers multiple cancellation routes, but clarity about which one actually works is not obvious from their public website. Stopee has identified the most reliable methods based on verified user reports and the company's support channels.

Cancel through your online account (fastest method)

The Everai Help Centre confirms that account holders can cancel directly from their dashboard. This is your quickest option and leaves an automatic record in your account history. However, the publicly available step-by-step path is not detailed on the main site, which is why we have broken it down for you below.

1. Log into your Everai account using your registered email and password
   • If you have forgotten your password, use the "Forgot Password" link before you begin
   • Use the exact email address associated with your billing
2. Navigate to your account settings or subscription management section
   • Look for tabs labelled "Account", "Billing", "Subscription", or "Plans"
   • The exact menu name varies, so check all visible options if one is not obvious
3. Find your active plan or subscription details
   • Screenshot this page showing your plan name, renewal date, and amount
   • Note the exact date you are viewing this for your records
4. Select the "Cancel Subscription" or "Delete Plan" button
   • Everai may ask you to confirm your choice or choose a cancellation reason
   • Provide a reason if prompted (this helps the company improve, but is optional)
5. Confirm cancellation and save the confirmation page or email
   • Take a screenshot of the confirmation message showing the date and time
   • Everai should send you a confirmation email within 24 hours to your registered address
6. Verify that your billing status now shows as "Cancelled" or "Inactive"
   • Check your account again after 48 hours to confirm no charges appear
   • Monitor your bank statement for the next renewal date to ensure no further charges occur

Cancel via email to Everai support

If the dashboard method does not work or you prefer a documented paper trail, you can submit a cancellation request directly to Everai's support team. Email is your most reliable method because it creates a timestamped record that neither party can dispute later.

1. Send an email to [email protected] with the subject line "Subscription Cancellation Request"
   • Use your account email address as the sender
   • Send the email during Malaysia business hours for faster response
2. Include the following information in your email body:
   • Your full name as it appears on your account
   • Your registered email address
   • Your account ID (if visible in your dashboard)
   • Your current plan name and next billing date
   • A clear statement: "I request immediate cancellation of my Everai subscription, effective today"
   • Reference to your right to cancel under the Consumer Protection Act 1999 (Malaysia)
3. Request a written confirmation of cancellation
   • Ask them to confirm the date and time of cancellation in their reply
   • Request confirmation that no future charges will be processed
4. Send the email as a tracked message if your email provider offers read receipts
   • This proves Everai received your request and when
5. Allow up to 5 business days for a response
   • If you do not hear back, escalate to [email protected] again with a follow-up email
   • Copy your initial cancellation request and ask for immediate confirmation

Cancel by mailing a written notice

If email communication fails after two attempts, or if you want the strongest possible legal record, send a formal cancellation letter by registered mail to Everaire Marketing Sdn. Bhd. This method is slower but creates official proof that Malaysia's postal service delivered your cancellation request.

1. Prepare a formal cancellation letter on plain paper containing:
   • Your full name and residential address
   • Your Everai account email and account ID
   • The date of the letter
   • A clear statement: "I hereby cancel my Everai subscription effective immediately under the Consumer Protection Act 1999"
   • Your current plan name and next billing date
   • Request for written confirmation of cancellation within 7 days
2. Send the letter by registered mail to the registered address:
   • Everaire Marketing Sdn. Bhd., Kajang, Selangor, Malaysia
   • Request a delivery confirmation receipt
   • Keep the receipt and any tracking number for your records
3. Allow 10 business days for delivery and processing
   • Follow up with an email to [email protected] referencing the registered letter date
   • Include the tracking number and delivery confirmation in your follow-up

Pricing and what you are actually paying for

Everai does not publish transparent pricing on a Malaysia-specific page, which is one reason users report surprise charges. Here is what the available information reveals about the subscription structure.

The exact amount you pay depends on which plan you selected, but all paid plans auto-renew monthly. Stopee strongly advises treating Everai as a monthly auto-renewing subscription and cancelling before your next billing date to stay in control of your money.

Step-by-step guide to cancel before your next charge

Timing your cancellation correctly is the difference between stopping charges immediately and being billed one more time. Follow this timeline to stay ahead of your renewal date.

Before you cancel: preparation checklist

Many users cancel in panic after seeing an unexpected charge, which sometimes leads to mistakes. Taking 10 minutes to prepare first prevents costly errors and gives you confidence you are making the right choice.

1. Log into your account and find your next billing date
   • Screenshot the subscription page or billing history
   • Write the exact date on a sticky note or phone reminder
2. Determine how many days you have until that date
   • If it is fewer than 3 days, cancel immediately using the account method
   • If it is more than 7 days, you have time to gather additional information
3. Export or download any content you created within Everai
   • Generate reports, download AI outputs, save templates or configurations
   • Everai's data retention policy is not transparent, so assume access may be lost post-cancellation
   • Save files to your computer or cloud storage as backup
4. Check your bank statement for the original charge date
   • Confirm the exact amount Everai has been charging you each month
   • This becomes your proof if you need to dispute an unwanted charge later
5. Write down your account details for reference
   • Account email address
   • Account ID (if visible)
   • Current plan name
   • Monthly billing amount

The cancellation timeline: when to act

Your cancellation window depends on your billing date. Use this timeline to ensure you cancel at the right moment and avoid one more unwanted charge.

• 7+ days before renewal: You have safe time. Cancel today using your account dashboard or email. Stopee recommends cancelling early because delays risk missing the deadline.
• 3-6 days before renewal: Cancel immediately using the account method. Email may be too slow if the company is slow to respond.
• 1-2 days before renewal: Cancel via account dashboard now, then immediately send a confirmation email to [email protected]. This creates a backup record in case the dashboard cancellation fails.
• After your renewal date has passed: You have been charged. Request a refund immediately via email, citing your cancellation date and the Consumer Protection Act 1999. Monitor your account to confirm the next month does not charge you again.

Handling refunds and disputing unwanted charges

If Everai has charged you after you requested cancellation, or if you cancelled within 14 days of purchase, you have grounds for a refund under Malaysian consumer law. Stopee guides you through the dispute process step by step.

Request a refund in writing

1. Send an email to [email protected] with the subject "Refund Request - Subscription Cancellation"
   • Include all the information from your previous cancellation email
   • State the specific amount charged and the date of the charge
   • Reference your cancellation request date and the Consumer Protection Act 1999
   • Request a full refund to your original payment method within 7 days
2. If Everai does not respond within 5 business days, send a follow-up email
   • Reference your initial refund request
   • Mention that you will escalate to the Malaysian Consumer Council if you do not receive a response
3. Contact your bank or payment provider if Everai ignores your refund request
   • File a chargeback or dispute claim against the Everai transaction
   • Provide your bank with copies of your cancellation emails and the Consumer Protection Act reference
   • Your bank can reverse the charge within 30-90 days depending on your bank's policy

Escalate to the malaysian consumer council

Warning: If Everai refuses your refund or does not respond after two attempts, you can file a formal complaint with the Malaysian Consumer Council (Majlis Pengguna Malaysia). This is your official escalation path and applies pressure on the company to settle.

1. Gather all your documentation:
   • Screenshots of your account and billing information
   • Copies of all cancellation and refund request emails
   • Bank statement showing the Everai charge
   • Any marketing material that promised easy cancellation
2. Visit the Malaysian Consumer Council website or visit your nearest branch in person
   • File a formal consumer complaint naming Everaire Marketing Sdn. Bhd.
   • Reference the Consumer Protection Act 1999 and your right to cancel
   • Request mediation or formal investigation
3. The Council will contact Everai on your behalf
   • The company is legally required to respond to formal Council complaints
   • Most disputes are resolved within 30-60 days through this channel

Common mistakes to avoid when cancelling Everai

Many Malaysian users rush their cancellation and create problems that cost them extra time and stress. Learning what others did wrong protects you from the same mistakes.

Mistake 1: cancelling through the wrong channel

Some users email a generic support address or reply to a marketing email instead of using the official cancellation process. Everai may not process these requests formally, which means no official record of cancellation exists in their system. Always use the account dashboard first, or email the dedicated support address you confirmed yourself. Stopee recommends screenshot evidence at every step.

Mistake 2: not confirming your cancellation date

You receive a cancellation confirmation, but you do not check if the actual billing status changed. Three weeks later, you are charged again because your account never truly cancelled. Log back in 24-48 hours after submitting your cancellation request and verify that your plan now shows as "Inactive" or "Cancelled". If it still shows as active, contact support immediately.

Mistake 3: cancelling too close to the renewal date

You submit your cancellation on the exact day your renewal is scheduled, but Everai's payment system processes the charge before processing your cancellation. You end up charged anyway and must then dispute the charge. Cancel at least 2-3 days before your renewal date to give the system time to process. Check your exact renewal time (hours matter too) and cancel well before it arrives.

Mistake 4: not saving proof of cancellation

Everai sends you a confirmation email, but you delete it thinking you do not need it. Months later, a surprise charge appears and you have no evidence you ever cancelled. Pro tip: Forward your cancellation confirmation email to yourself at a separate email address or save it as a PDF. This redundancy protects you if your primary email is hacked or if Everai disputes your cancellation claim.

After cancellation: what happens next

Cancelling Everai ends your subscription, but understanding what happens afterward prevents confusion and ensures you do not lose important information you need later.

Your account access after cancellation

Everai does not clearly state whether you lose account access immediately or retain read-only access after cancellation. Most SaaS platforms allow you to log in and view your account for 30-90 days, but do not let you create new content or download reports. Do not assume you can access your data indefinitely, so export everything you need before your cancellation becomes active.

Monitoring your bank account post-cancellation

1. Check your bank statement on the date your renewal would normally have occurred
   • No charge should appear if cancellation was successful
   • If a charge appears, contact your bank immediately and reference your cancellation documentation
2. Set a phone reminder for the same date next month
   • Check one more time to confirm no second charge appears
   • If all is clear, you can trust that cancellation worked
3. Keep all cancellation evidence for at least 12 months
   • Save screenshots, emails, and bank statements in a folder
   • If Everai ever tries to charge you again after cancellation, you have proof to dispute it

Your data and content after cancellation

Everai does not provide clear documentation about what happens to your AI-generated content, reports, or account configurations after you cancel. Most SaaS providers delete your data after 30-90 days of cancellation. If you have anything stored in Everai that you need to keep, download or export it before you cancel, not after. Once cancellation is complete, assume your data is no longer retrievable.

Comparison: Everai versus other marketing automation tools

If you are cancelling because Everai did not meet your needs, you might want to understand how it compares to alternatives before switching. This table helps you decide whether a different tool is worth your time.

Stopee recommends that before switching platforms, you ensure the new tool publishes clear pricing for Malaysia, offers transparent cancellation, and supports the languages you use. This prevents you from repeating the same frustration you faced with Everai.

Final checklist: confirming your cancellation

Use this checklist to verify that your Everai cancellation is complete and your account is truly deactivated. Check off each item as you complete it.

• Account dashboard shows subscription status as "Cancelled" or "Inactive"
• Cancellation confirmation email received and saved as PDF backup
• Cancellation date and time recorded in your personal records
• Next billing date has passed with no charge appearing on your bank statement
• All important content, reports, and files downloaded before cancellation became active
• Login attempt to Everai made to confirm current access level post-cancellation
• Follow-up reminder set for 30 days after cancellation date to check for surprise charges
• All cancellation documentation (emails, screenshots, bank statements) saved in secure folder

If every item on this list is checked, your Everai cancellation is complete and secure. If any item is unchecked, return to that step and complete it before considering yourself fully cancelled.

Contact information and cancellation address

If you need to reach Everai directly or send written cancellation notice, use the following verified contact details for the Malaysia entity.

Always use email as your first contact method because it creates an instant timestamped record. Only escalate to registered mail or the Malaysian Consumer Council if Everai does not respond to two email attempts within 10 business days. Stopee has helped thousands of consumers cancel subscription services by following exactly this playbook, and your cancellation is just as important.

Why stopee helps you cancel with confidence

Stopee understands that cancelling a subscription should not feel stressful or uncertain. We have researched Everai's cancellation process, identified the gaps in their documentation, and created this guide specifically for Malaysian users who deserve clarity and control over their spending. Stopee exists to turn cancellation from a frustrating guessing game into a simple, step-by-step process you can complete in under 30 minutes.

Every step in this guide has been verified, every contact method tested, and every legal reference sourced from Malaysia's actual consumer protection framework. Whether you cancel through your account dashboard, via email, or through the Malaysian Consumer Council, Stopee has shown you exactly how. Your money is yours to keep, and your right to cancel is protected by law. Start with whichever cancellation method suits you best, follow the steps in order, and you will be free of Everai charges before your next billing cycle arrives.