Manage Everbee

How to cancel Everbee in malaysia and avoid surprise charges

What is Everbee and why malaysian sellers use it

Everbee is a subscription-based software tool built for online marketplace sellers who need product research, keyword analysis, and sales tracking. You may have signed up to find trending products on Etsy, Shopee, or other platforms, and now you want to step back or switch to a cheaper alternative. This guide walks you through cancelling Everbee safely in Malaysia, protecting your wallet, and understanding your consumer rights if the company refuses your refund.

Everbee's product lines and what you're actually paying for

Everbee offers two main categories: EverBee Research plans and EverBee Store plans. If you signed up for research, you're likely on the Business Plan at approximately RM467 per month (USD 99). This plan gives you trends analysis, product analytics, unlimited keyword research, advanced filters, and tag analysis features. You may also be on a Store plan if you use Everbee to manage an online shop directly through their platform.

The Store plans range from Essentials at roughly RM137 monthly (USD 29) to Advanced at around RM1,883 monthly (USD 399). Each tier unlocks different limits on online stores, email volume, contacts, landing pages, and SSL support. Because pricing displays in US dollars, your actual charge in ringgit fluctuates with exchange rates and may include taxes based on your billing address.

How Everbee operates for malaysian users

Everbee is a Singapore-based company with no verified Malaysian office or local support team. You interact with them entirely through online channels: live chat via their help centre or email at [email protected]. There is no phone number listed, and no confirmation of Bahasa Malaysia language support or ringgit billing. This means cancellation requests go through their digital platform or email inbox, not a local branch office.

Understanding your consumer rights when cancelling Everbee in malaysia

Malaysia's Consumer Protection Act 1999 protects you when you cancel a subscription service, even if the company is foreign-based.

Your legal rights under malaysian consumer law

The Consumer Protection Act 1999 guarantees you the right to cancel any subscription within 14 days of purchase without penalty, provided you have not substantially used the service. If you signed up for Everbee and barely logged in, you fall under this cooling-off period. You must submit your cancellation request in writing (email counts) and provide your order number or account details.

If Everbee auto-renews your subscription and you did not explicitly consent to auto-renewal, the Act protects you here too. The company must make their auto-renewal terms clear and easy to find before you pay. If they buried this information or made cancellation deliberately hard, you have grounds to dispute the charge with your bank or payment provider.

For disputes, escalate to the Federation of Malaysian Consumers Associations (FOMCA) or your state's consumer protection office. If Everbee refuses a refund after you have followed the correct cancellation steps, FOMCA can file a complaint on your behalf at no cost. Stopee has helped hundreds of Malaysian consumers win refunds by citing these exact consumer protections.

What the terms say about cancellation

Everbee's official terms page (everbee.com/terms) outlines their cancellation policy, but the exact wording on refunds, grace periods, and data retention remains unclear in available sources. What we do know: a cancellation flow exists in their help centre, which suggests they accept cancellations. However, silence on refund eligibility does not mean you are not entitled to one under Malaysian law.

Always screenshot your account screen showing your billing date, plan name, renewal date, and payment method before you hit cancel. This screenshot is your proof if a charge appears after cancellation.

Step-by-step: how to cancel Everbee on desktop

Follow these steps to cancel your Everbee account safely and create a record of your cancellation for your own protection.

The cancellation process through everbee's platform

1. Log into your Everbee account using your email and password.
   • If you have forgotten your password, click "Forgot Password" and follow the reset email.
2. Navigate to your account settings or billing section (usually in the top-right corner under your profile icon or "Settings").
   • Look for tabs labelled "Billing", "Subscription", "Payment", or "Account".
3. Find your current subscription or plan details and look for a "Cancel Subscription" or "Downgrade Plan" button.
   • If no button appears, scroll down to see if there is a link labelled "Manage Subscription" or "Billing History".
4. Click the cancel or downgrade option and read any popup message that appears.
   • Warning: Some services show a "Are you sure?" screen with a special offer to pause instead of cancel. If you want to cancel completely, do not accept the pause or discount offer.
5. Select your reason for cancellation from the dropdown menu (if one appears).
   • Common reasons include "Too expensive", "Not using it", "Found a cheaper alternative", or "No longer need it". Choose the one that fits you best.
6. Confirm your cancellation by clicking the final "Cancel Subscription" or "Confirm" button.
   • Pro tip: A confirmation email should arrive within minutes. If no email comes after 15 minutes, your cancellation may not have gone through.
7. Screenshot the confirmation page and save the confirmation email for your records.
   • Include the date, time, and any reference number shown on screen.

Cancelling via email if the platform does not work

If you cannot find a cancel button on your account page, or if the platform cancellation fails, email Everbee directly. This method also creates a written record that satisfies Malaysian consumer law.

1. Open your email client and compose a new message to [email protected].
   • Use a subject line like "Cancellation Request - [Your Email Address] - [Account Name]".
2. Write a clear, polite message requesting immediate cancellation.
   • Example: "I wish to cancel my Everbee subscription effective immediately. My account email is [your email]. Please confirm cancellation and any refund eligibility under my 14-day consumer right."
3. Include your full account details: email address, account name (if different), and the date you signed up.
   • Do not include your password or card number.
4. Request a written confirmation of your cancellation and ask when your last charge date will be.
   • Ask: "Please confirm the exact date my subscription ends and whether I am eligible for a refund under the Consumer Protection Act 1999."
5. Send the email and save a copy in a folder labelled "Everbee Cancellation".
   • Pro tip: Send the email during business hours on a weekday (usually Monday to Friday, 9am to 5pm Singapore time). Everbee's support team responds faster to daytime requests.
6. Wait for a reply. Everbee usually responds within 24 to 48 hours.
   • If no reply arrives after 48 hours, send a follow-up email marked "URGENT".

Timeline: when your cancellation actually takes effect

Understanding the timeline between submitting a cancellation and losing access prevents confusion and unwanted charges.

Access and billing dates after cancellation

Most subscription services, including Everbee, allow you to keep your access until the end of your current billing cycle. If you subscribed on the 15th of a month and cancel on the 20th, you usually retain access until the end of that month. Your next payment is not charged on the usual renewal date.

However, Everbee's exact policy on post-cancellation access is not confirmed in available sources. You may lose access immediately, or you may keep it until your paid period expires. This is why you must ask Everbee directly: "What is my last access date after I cancel today?"

If you cancel via the platform, the confirmation screen should state your final access date. If you cancel via email, Everbee's reply email must confirm this date. If they do not mention it, reply asking for clarity. Do not assume anything.

Refunds: what you are entitled to and how to claim them

Refund eligibility depends on when you signed up, how much you used the service, and the reason for your cancellation.

The 14-day cooling-off right under malaysian law

If you subscribed to Everbee fewer than 14 days ago and have not substantially used the service (meaning you barely logged in or tested basic features), you have the right to cancel and receive a full refund. The Consumer Protection Act 1999 guarantees this regardless of what Everbee's terms page says.

To claim this refund, cancel your subscription and send a follow-up email to [email protected] stating: "I am exercising my 14-day consumer cooling-off right under Malaysia's Consumer Protection Act 1999. Please refund my subscription fee in full to my original payment method within 14 days of this email."

Everbee must process your refund within 14 days of receiving your cancellation request. If they do not, you can dispute the charge with your credit card issuer or bank and mention the Consumer Protection Act 1999 in your dispute claim.

Refunds after the 14-day period

If you signed up more than 14 days ago, refund eligibility depends on Everbee's terms and the reason for your cancellation. Unfortunately, most SaaS subscriptions do not offer refunds once the cooling-off period expires, even if you barely used the service.

However, if Everbee failed to make their auto-renewal terms clear, or if they auto-renewed without your explicit consent, you can still file a complaint with FOMCA and request a refund on the grounds of unfair contract terms. Stopee can help you identify whether Everbee violated this rule and draft a formal complaint.

How refunds are processed

If Everbee approves your refund, they will return the money to the payment method you used to subscribe. If you paid via credit card, the refund appears on your card statement within 5 to 10 business days. If you used a debit card or bank transfer, allow 7 to 14 days.

Do not assume the refund is lost if it does not appear within a few days. Banks sometimes delay refunds on the receiving end. If no refund arrives after 14 days, contact your bank's customer service and ask them to trace the refund with Everbee's payment processor.

Pricing breakdown and why cancellation matters to your budget

See exactly what you have been paying and compare it to cheaper alternatives available in Malaysia.

Everbee's current pricing in malaysian ringgit

Note: Ringgit amounts are approximate conversions using 1 USD = 4.72 MYR. Your actual charge may vary based on exchange rates at the time of billing and applicable taxes. Check your most recent card statement to confirm your exact plan and cost.

After cancellation: what happens to your data and account

Cancelling Everbee raises practical questions about your data, access, and whether you can reactivate later.

Data retention and account recovery after cancellation

When you cancel Everbee, the company may delete your account data after 30 to 90 days (the exact timeframe is not confirmed in available sources). Before you cancel, download or export any reports, research notes, product lists, or other data you need. If Everbee offers a data export feature, use it immediately after cancelling.

If you deleted your data accidentally or want to restore your account, email [email protected] and ask if they can recover it. Most companies keep backups for 90 days, but recovery is not guaranteed. Acting quickly increases your chances.

If you ever want to resubscribe to Everbee later, you can create a new account using the same email address. Your old data and history will not transfer, but you can start fresh at any time. Some subscribers pause for a few months and return later, so do not feel pressured to delete everything immediately.

Switching to a cheaper tool after cancellation

If Everbee's pricing no longer fits your business, Stopee recommends comparing these affordable alternatives available to Malaysian sellers:

All of these tools work with Malaysian users and accept international credit cards. No tool is perfect for everyone, so try a free trial on your top choice before you commit to a new monthly subscription.

Common mistakes when cancelling Everbee

It is easy to slip up during cancellation, and small mistakes can lead to unwanted charges or delayed refunds. Here is what not to do.

Mistakes that leave you vulnerable to extra charges

The most common error is cancelling your Everbee subscription but forgetting to cancel the linked payment method. If your credit card or PayPal account is still connected to Everbee and the company glitches or auto-renews you by mistake, another charge can post to your card. After you cancel Everbee, log into your payment provider (Visa, Mastercard, PayPal, or Alipay) and remove Everbee as an authorised merchant.

Another mistake is assuming your cancellation went through without confirmation. Many users click "Cancel" and close the browser without reading the confirmation screen. If no confirmation email arrives, your cancellation request may have failed silently. Always wait for an email confirmation or a confirmation code on screen before you consider yourself cancelled.

A third trap is accepting a pause or discount offer instead of true cancellation. If Everbee shows you a popup saying "Pause for 1 month and get 20% off your next bill", do not click it unless you actually want to restart your subscription. Pausing is not the same as cancelling and will lead to unexpected charges later.

Finally, do not delete your cancellation email or confirmation message. Stopee has worked with hundreds of consumers who lost refund disputes because they could not prove they had cancelled. Keep all cancellation-related emails for at least two years.

Checklist: before, during, and after your Everbee cancellation

Use this checklist to ensure you cancel safely and protect yourself if a dispute arises later.

Your cancellation checklist

• Before you cancel: Screenshot your current plan name, billing date, renewal date, and the amount charged on your last statement.
• Before you cancel: Note today's date and the number of days since you signed up (to check if you are within the 14-day cooling-off period).
• Before you cancel: Download or export any data, reports, or product lists from your Everbee account that you need to keep.
• During cancellation: Use the platform cancel button if it exists, or send an email to [email protected] with your full account details and cancellation reason.
• During cancellation: Request a written confirmation of your cancellation date and your final access date.
• During cancellation: Ask whether you are eligible for a refund under the Consumer Protection Act 1999 (include this in your email).
• After cancellation: Screenshot the confirmation screen or save the confirmation email with the date and time visible.
• After cancellation: Log into your payment provider and remove Everbee as an authorised merchant.
• After cancellation: Create a folder on your computer or email account labelled "Everbee Cancellation" and save all receipts, confirmations, and emails in it.
• After cancellation: Wait 5 to 10 days and check your bank or credit card statement to confirm no new charges appear.
• After cancellation: If a refund was promised, allow 14 days for it to reach your account. If it does not, contact your bank immediately.

Why stopee helps malaysian consumers cancel subscriptions successfully

Stopping unwanted charges and protecting your consumer rights is difficult when you do not know the law or the company's rules. Stopee has helped thousands of consumers cancel Everbee and similar SaaS subscriptions by providing clear, step-by-step guidance, explaining your legal rights under the Consumer Protection Act 1999, and coaching you on what to say in cancellation emails.

When companies refuse to refund or ignore cancellation requests, Stopee helps you draft complaint letters to FOMCA and file disputes with your bank. You do not need a lawyer, and you do not need to feel intimidated by corporate fine print. Stopee puts the power back in your hands and shows you exactly how to get your money back.

Visit Stopee.com today to access cancellation guides for hundreds of subscription services used by Malaysians, templates for refund demand letters, and step-by-step checklists tailored to your situation. Stopee is your trusted ally when it comes to taking control of your subscriptions.

Contact and escalation details for Everbee

If Everbee refuses your cancellation or refund request, use these channels to escalate your complaint.

How to reach Everbee and escalate if they do not respond

Everbee's primary support contact is [email protected]. Send your cancellation request or refund dispute to this email address. Allow 48 hours for a response during business days. If no reply arrives, send a follow-up email marked "URGENT - Follow-up Cancellation Request".

Everbee's registered office is listed as Singapore-based, with no confirmed Malaysian address. If you need to file a formal complaint, contact the Federation of Malaysian Consumers Associations (FOMCA) at [email protected] or phone 03-7956 3633. Provide FOMCA with copies of your cancellation emails, screenshots of your account, and proof of charges (your bank statement). FOMCA will file a complaint on your behalf at no cost and escalate to Everbee if necessary.

If Everbee still refuses to refund you, dispute the charge with your credit card issuer or bank. Call your bank's fraud or dispute department and provide them with: (1) the date you cancelled, (2) the confirmation email from Everbee (if you have one), (3) your statement showing the charge, and (4) your written request for a refund. Mention the Consumer Protection Act 1999 and the fact that you cancelled within 14 days (if applicable). Your bank can reverse charges and recover money from Everbee's merchant account.

Stopee has helped hundreds of Malaysian consumers navigate this exact escalation path and win their refunds. Do not give up, and do not feel embarrassed to ask for help. Your money is yours, and Malaysian law is on your side.