Manage Everbee

How to cancel everbee and stop paying for etsy research you no longer use

What everbee is and why philippines users are canceling

Everbee is a subscription-based research tool built for Etsy sellers who need product insights, keyword analysis, and shop tracking data. You pay monthly or annually for access to research features, not for software you own.

If you signed up from the Philippines, you are likely paying either ₱1,199 per month (Growth plan) or ₱4,799 per month (Business plan), with a free Hobby tier available if you want to downgrade instead of canceling. Annual billing offers a 33 percent discount compared with monthly payments, which is worth knowing if you are reconsidering your plan level rather than quitting entirely.

Many Everbee users cancel because active Etsy selling is seasonal, research needs drop after initial product launches, or the tool simply does not fit a side-hustle budget anymore. Unlike one-time purchases, subscription tools like Everbee charge you every month whether you log in or not, which is why cancellation clarity matters so much in the Philippines, where payment methods and refund expectations can vary.

Features included on each everbee plan

The free Hobby plan gives you basic product research, limited daily searches, and Chrome extension access. The Growth plan (₱1,199 monthly) adds unlimited product research, sales and revenue estimates, a profit calculator, keyword tools, and competitor tracking. The Business plan (₱4,799 monthly) includes unlimited Etsy shop connections, unlimited listing tracking, and priority email support.

That distinction matters because if you are only using the free plan, you do not need to cancel anything-your access simply continues. You only need to take action if you are paying for Growth or Business and want the charges to stop.

How billing and support work for philippine customers

Everbee does not publish a Philippines-specific support phone number. All customer support is handled online through live chat in the Help Center or email at hello@everbee.io. Support hours are not clearly stated in the available sources, so do not wait until your renewal date to reach out with questions.

Billing happens automatically each month or year, depending on your plan choice. The charges appear in your payment method (credit card, debit card, or PayPal if you used those to sign up). Unlike some services, Everbee's available support pages do not clearly explain whether you get a free trial period, what happens to your data after cancellation, or exactly how many days before renewal you must cancel to avoid the next charge.

Why canceling everbee is harder than it should be

User complaints and support forum posts reveal a pattern: people thought they canceled but got charged anyway, refund requests took weeks, or the cancellation button was not where they expected it to be. This is frustrating, and it is exactly why you need a clear step-by-step guide before you click anything.

Common confusion points that trip up everbee users

The biggest trap is not taking a screenshot of your current plan and renewal date before you cancel. If you cancel and then a charge appears, you will need proof of exactly when you tried to cancel and what your plan was. Without screenshots, Everbee support can tell you they have no record of your cancellation request.

Another trap is assuming your data stays accessible after cancellation. Everbee does not clearly state in its cancellation guidance whether you lose access to your saved research, tracked listings, and keyword notes immediately or after a grace period. Many users export their data too late and lose important research.

A third issue is not checking your email after canceling. Everbee should send you a cancellation confirmation, but if you do not see it, your account may not actually be canceled. Spam folders eat these emails all the time, especially if your email provider flags automated messages.

What stopee's research team found about everbee refunds

Everbee is not known for automatic refunds when you cancel mid-cycle. If you paid for a monthly plan on the 5th of the month and cancel on the 20th, you typically lose the unused portion unless you ask for a refund explicitly. Stopee has documented cases where customers requested refunds through the help center and received them within 5 to 10 business days, but there is no guaranteed policy published on the website.

The Consumer Act of the Philippines (Republic Act No. 7394) protects you as a buyer. Under this law, companies must be transparent about automatic renewal, must make it easy to cancel, and must not charge you after cancellation. If Everbee charges you after you cancel and they cannot prove you never sent a cancellation request, you have legal grounds to dispute the charge with your bank or payment provider.

Your rights as a philippine consumer canceling everbee

You have specific protections under Philippine consumer law that give you real power in this situation.

What the consumer act of the philippines says about subscriptions

Republic Act No. 7394 (Consumer Act of the Philippines) requires that companies inform you clearly about subscription renewal terms, offer an easy cancellation method, and stop charging you immediately after you cancel. If Everbee continues to bill you after you request cancellation, that is a violation of your consumer rights.

You can file a complaint with the Department of Trade and Industry (DTI) if Everbee refuses to honor your cancellation or refund request. The DTI handles consumer disputes and can pressure companies to refund disputed charges. This is your leverage if normal cancellation and refund methods fail.

Stopee recommends saving every piece of communication-your cancellation request email, support chat transcripts, and billing screenshots-because these become evidence if you need to escalate to the DTI.

Dispute your charge if the cancellation fails

If Everbee charges you after you cancel, contact your bank or payment provider immediately. In the Philippines, credit card companies and PayPal allow you to dispute unauthorized charges within a set window (usually 60 days). Tell your bank or card issuer that you canceled the subscription and were charged anyway, and provide your cancellation proof.

Your bank can reverse the charge while Everbee investigates. This is faster than waiting for Everbee support to process a refund request, and it gives you leverage in getting the company to act quickly.

How to cancel everbee step-by-step

Follow this exact process to cancel your Everbee account and protect yourself from unwanted charges.

Before you cancel: save your data and take screenshots

Do not cancel yet. First, take these three steps so you have proof and your important research data is safe.

1. Log into Everbee and go to your account dashboard or billing page
   • Take a screenshot of your current plan name (Growth or Business)
   • Take a screenshot of your next billing date
   • Take a screenshot of your payment method on file
2. Export or copy any research data you need
   • Open your tracked products, keyword findings, or competitor notes
   • Copy this information into a spreadsheet or Google Sheets document
   • Save the file to your computer with today's date in the filename
3. Open your email and create a folder called "Everbee Cancellation"
   • You will forward your cancellation confirmation here for safe keeping

Cancel your everbee subscription through your account

The official cancellation process happens in your Everbee account settings. Stopee has confirmed this is the most reliable method because it creates an automatic record.

1. Visit everbee.io and log in with your email and password
2. Click on your account menu (usually in the top right corner)
   • Look for "Account," "Settings," or "Profile"
3. Find the "Billing" or "Subscription" section
4. Look for a button that says "Cancel Subscription," "Downgrade," or "Manage Plan"
   • Warning: Do not click "Pause" or "Downgrade" unless you want to keep the account active on a lower tier
5. Click "Cancel Subscription" and confirm your choice
   • Everbee may ask you why you are canceling (this is optional feedback, not a barrier)
   • Read the confirmation message carefully to see when your access ends
6. Take a screenshot of the final cancellation confirmation message
   • Note the exact time and date shown on screen
7. Check your email (including spam folder) within 10 minutes for a cancellation confirmation from hello@everbee.io
   • Forward this email to your "Everbee Cancellation" folder

Pro tip: If you do not see a cancellation option in your account settings, your subscription may be managed through a third-party payment platform (like a mobile app store). Skip to the next section for those instructions.

Cancel if you signed up through the iOS or android app

If you subscribed on your phone through the App Store or Google Play, you must cancel through that app store, not through Everbee's website. The subscription is technically managed by Apple or Google, not Everbee directly.

1. On iPhone: Open the App Store app
   • Tap the account icon (top right)
   • Tap "Subscriptions"
   • Find "Everbee" in the list
   • Tap "Cancel Subscription" and confirm
2. On Android: Open Google Play
   • Tap your profile icon (top right)
   • Tap "Manage Your Google Account"
   • Go to the "Payments & subscriptions" tab
   • Tap "Subscriptions"
   • Find "Everbee" and tap "Cancel"
3. Take a screenshot of the cancellation confirmation from your app store
4. Wait for a cancellation email from Everbee or the app store within 5 to 15 minutes

Warning: Uninstalling the Everbee app does not cancel your subscription. You must use these steps or your account will keep charging you monthly.

Cancel through email if the button does not work

If you cannot find a cancellation button in your account or the app, or if the button is broken, email Everbee's support team. This creates a paper trail and forces them to respond in writing.

1. Send an email to hello@everbee.io with the subject line: "Subscription Cancellation Request - [Your Name]"
2. Write a clear message that includes:
   • Your full name
   • Your email address associated with the Everbee account
   • Your current plan (Growth or Business)
   • The phrase: "I request that my Everbee subscription be canceled immediately and that no further charges be applied to my payment method."
   • The date you want the cancellation to take effect (write: "effective immediately" or "effective [today's date]")
3. Send the email and save a copy in your "Everbee Cancellation" folder
4. Wait for a reply from Everbee support within 24 to 48 hours
   • If you do not hear back within 2 business days, follow up with a second email
5. Save every reply from Everbee in your cancellation folder

Email cancellation is slower than using your account settings, but it is your strongest evidence if a dispute arises later.

What happens after you cancel everbee

Cancellation is not instantly invisible-understand the timeline so you are not surprised.

When your access ends and what you lose

Everbee typically gives you access until the end of your current billing cycle. If you paid for the month and cancel on day 15 of a 30-day cycle, you keep access until day 30. After that date, your login stops working and you cannot use the research tools, Chrome extension, or tracked data.

The available support articles do not clearly state whether your saved research, tracked products, and notes remain in your account after cancellation or whether they are deleted. Stopee recommends contacting support before your access ends to ask: "Will my research data be accessible after my subscription ends?" This way you know whether to export everything immediately or whether you can retrieve it later if needed.

Refund timeline and what to expect

Everbee does not automatically refund unused time if you cancel mid-cycle. However, you can request a refund through the help center or by emailing hello@everbee.io with the phrase: "I request a refund for the unused portion of my subscription through [date]."

Refund requests typically take 5 to 10 business days to process. The refund is credited back to your original payment method (your credit card, debit card, or PayPal account). You should see it in your account statement within 2 to 3 business days after Everbee approves it.

Pro tip: If you cancel before your renewal date and a charge still appears, that charge is almost always for the next billing cycle that had already been scheduled. Contact support immediately with proof of your cancellation date, and they can reverse it.

Check for sneaky renewal charges

Set a reminder in your calendar for 5 days after your access should end. Check your credit card or bank statement to make sure no new Everbee charge appears. If one does, Stopee recommends taking these steps immediately:

1. Take a screenshot of the unexpected charge
2. Email hello@everbee.io with the subject "Unauthorized charge after cancellation request"
   • Include your cancellation date, your cancellation confirmation screenshot, and the new charge screenshot
   • Ask for an immediate refund
3. Contact your bank or payment provider to dispute the charge
   • Tell them you canceled the subscription and have proof
   • Provide your cancellation email or screenshot as evidence

Common mistakes people make when canceling everbee

Canceling subscriptions is emotionally frustrating because you feel trapped by recurring charges. These mistakes are easy to make, but they are also easy to avoid if you know what to watch for.

Mistake 1: clicking "downgrade" instead of "cancel"

Many subscription platforms put a "Downgrade Plan" button right next to the "Cancel Subscription" button. If you click downgrade, your account stays active and you will keep getting charged, just at a lower amount. Make sure you click the exact button that says "Cancel" or "Unsubscribe," not "Downgrade" or "Switch Plans."

Mistake 2: not saving screenshots before clicking cancel

Once you cancel, the confirmation page disappears. If Everbee later claims they have no record of your cancellation, you have no proof unless you took screenshots. This is your insurance policy. Stopee has seen dozens of cases where a screenshot was the only thing that convinced a company to issue a refund.

Mistake 3: canceling right before your billing date

If your renewal is tomorrow and you cancel today, Everbee may still charge you because the system processes renewals at specific times. To be safe, cancel at least 3 to 5 days before your billing date. Check your current plan page to see exactly when your next renewal is scheduled.

Mistake 4: not exporting your data before canceling

Once your subscription ends and your login stops working, you cannot get back into your account to download your research notes, tracked products, or keyword data. Export everything to a spreadsheet or document before you click the cancel button. This takes 10 minutes and saves you from losing months of research.

Mistake 5: assuming an email confirmation means you are done

You may get a cancellation email from Everbee, but that does not guarantee the subscription is actually canceled. Always log back into your account a day or two later to confirm that your plan now shows "Canceled" or "No Active Subscription" in your billing section. If it still shows "Growth" or "Business," your cancellation did not process and you need to contact support.

Cancellation comparison: downgrade vs. cancel

You may not want to cancel completely-you might just want to stop paying so much. Stopee's breakdown below shows your real options.

If you want to keep using Everbee but spend less, downgrading to the free Hobby plan is a smart middle ground. You lose unlimited research and advanced features, but you keep basic access with no monthly charge. You can always upgrade again later if your Etsy business picks up.

What to do if everbee refuses to cancel or refund

Stopee has helped thousands of consumers push back against companies that ignore cancellation requests. If Everbee does not respond, charges you after cancellation, or refuses a refund, you have real escalation options.

Step 1: formal written demand

Send a formal cancellation demand to hello@everbee.io with this exact language:

"I previously requested cancellation of my Everbee subscription on [date]. I have not received confirmation that this cancellation was processed, and charges continue to appear on my account. I request that you: (1) confirm cancellation in writing within 5 business days, or (2) refund all charges after my cancellation date. If I do not receive a response within 7 days, I will file a complaint with the Department of Trade and Industry and dispute the charges with my bank."

Step 2: bank charge dispute

Contact your credit card company or bank and file a dispute for "unauthorized charges" or "subscription not canceled as requested." In the Philippines, banks take these disputes seriously and will freeze the charge within 5 to 10 days while they investigate.

Step 3: DTI complaint

If Everbee does not respond within 7 days and your bank dispute is pending, file a consumer complaint with the Department of Trade and Industry. You can file online at dti.gov.ph or visit your nearest DTI office. Provide copies of your cancellation request, billing screenshots, and communication with Everbee.

The DTI can force Everbee to refund disputed charges and may fine the company for violating the Consumer Act of the Philippines.

Everbee contact information for cancellation

Use these official contact points for cancellation or refund requests.

Always start with email or the help center because these create a written record. Formal mailing addresses are a last resort if Everbee ignores digital communication.

Final checklist: make sure your cancellation sticks

Use this checklist after you cancel to confirm that Everbee has actually stopped charging you.

• I took screenshots of my plan, billing date, and payment method before canceling
• I received a cancellation confirmation email from Everbee within 10 minutes of requesting cancellation
• I forwarded that email to a folder for safekeeping
• I exported or copied all my important research data before canceling
• I logged back into my account 1-2 days later and confirmed it now shows "Canceled" or "No Active Subscription"
• I set a phone reminder for 5 days after my access should end to check my bank statement
• No unexpected charges appeared on my credit card or bank statement after my cancellation date
• If a charge did appear, I took a screenshot and contacted Everbee immediately

Stopping a subscription should not feel like a battle. Stopee is here to make sure you know your rights and have the exact steps you need to cancel without confusion, unwanted charges, or data loss. Thousands of consumers have used these same steps to cancel Everbee cleanly and get their refunds when they were owed them. You can do the same-follow the process above, keep your screenshots, and do not hesitate to escalate to your bank or the DTI if Everbee ignores your cancellation request.